CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

. Dr Kanelos is the best general practitioner in the area. I have been a patient of Carolina Family…read moreHealth Care since 2001. I have never once experienced an issue with billing or care. In fact, of the many doctors I have to see Dr Kanelos by far gives the most time and through explanations. I have looked over all of the reviews here and it is very revealing that there are large percentage of 5 stars and an offsetting amount of 1 stars. Ironically, all of the 1 star reviews had to do with money they had pay or lack of professional care. It's routinely receive follow up callsfromLIsa to see how I am doing after they notice I have went to see another doctor (specialist) for a condition I am being treated for. It's typical for people to leave reviews that feel they have been overlooked or underserved. The one star reviews have complained about 2 things: 1) a sum that they owe the. practice because their insurance didn't cover the tests the doctor or the PA ordered for the patient 2) a long wait 3) rude front office staff. As to number 1 if you expect god care then their are some things that the doc may order that will have to be paid out of pocket. 2) The same people that complain ed about having to wait beyond their appointment time are the same people that said that the doctor didn't spend enough time with them. This is ridiculous. In my 25 years of seeing doctor Kanelos there were many times that I was seen later then my doctors appointment. However this is the same with every doctor. The good ones give the patient the time they need which often results in others having to sometimes wait beyond their appointment time. Finally, I have never received anything but courteous service from the employees on Dr Kanelos staff.

I write reviews when I have great experiences and bad ones. Unfortunately I don't agree with how…read morethey handle business, charges and lack of follow up. Additionally over charging and wrong diagnosis's played a part of my bad experience. Close to $800 spent to keep being told I had a pulled hamstring when I kept saying it was Sciatica is wild to me.

The staff at this facility are so warm and kind. I am a little skittish when I go to the doctor. It…read moredoes not matter if I am there for my annual exams or for random sickness. I am generally uneasy when I enter the doctors office. I can honestly say - that my visits to this facility can take the anxiety out of the whole visit for me. They have a clean and open waiting area. They have several staff members so you do not have to wait long to check in and everything else is accessible. Including the doctors. I have met with two different doctors at this facility and both were warm and inviting and took time to thoroughly explain information to me. I feel a sense of peace and trust when I listen to their recommendations.

I was a long time patient of Dr Katibah, as was my father. He really takes his time to understand…read moreyou and listen. He will keep working on solutions if you have a medical issue. As another said, his office is not the typical doctor office of the 2000's but more like the doctor's office of the 1950's or 60's. Bottom line, he really cares about the patient and giving quality care.

Wonderful doctor, superb business model and amazing care! If you are in need of primary care and…read moreare fed up with crazy fees and factory-minded physician's offices, give this doc a try! Rachel in the office was a delight, and I spent more time talking to my doctor than waiting. How cool is that?!? I feel really invigorated to have this resource in my life now. Great peace of mind

I went here to establish care and I wasn't impressed. The doctor knew his stuff but he was very…read moremilitant. No bedside manner. I want my PCP to at least act like he cares about me. Still looking for a PCP.

I went to easttown family physicians back in 2013-2015. I was on a treatment plan for substance…read moreabuse. I consistently struggled. Frequently relapsed. However they never disqualified me from the program. They continued to try and help me change my life. I'm living a life never thought possible today. I highly recommend this Eastowne and want to say thank you.

I have been a patient at this practice for several years the past two years the turnover there and…read morethe disrespect to the people that need their healthcare has been outrageous this morning was the end for me I went in early so I could get in to see my doctor or excuse me my PA and I waited for 30 minutes I watched people go in no one came to get me it's different if it's not a doctors office but whenyou need help with something that's going on with you physically I just don't know how else to explain how upset I am right now I do intend on speaking to the higher-ups about this because talking to someone in that office does no good they just beg you to come back I gave them many chances I'm done after that you can't treat people that way I came in for a purpose I have an issue with my shoulder today I'm also on a medication that I'm wondering if I should even really be on and I'm getting older so I need a good doctor I need somebody that cares and they don't seem to! As I said when I walked out I am done !!!!!!!!!

I would not recommend South Park Family Physicians. Terrible customer service experience recently…read more I was unfortunately stuck behind an auto accident on my way to an annual appointment (had been a longtime patient) and was maybe 10 minutes late to the office. They canceled my appointment. No phone call to see if I was on the way or anything. And there was nothing about an automatic cancellation in the pre-visit notes from the office. Just an incredible lack of empathy, especially when I have had to wait beyond 10 minutes in the past in their waiting room as a patient. I'd look for other providers in the area if you can.

Dr. Larsen is retiring, and the replacement is Dr.Ho. first…read morevisit with the new doctor, was for a diabetic checkup. everyone knows a diabetic check up includes an examination of feet, as they are a special concern for Diabetic patients. the new doctor made me come in to reissue a Lyrica prescription Dr. Larsen has approved for over 5 years. Incidentally, Lyrica was prescribed because of neuropathy in my feet. He listened to my chest and complained about his previous Employer Novant Health, no standard questions, no foot examination. it was hard to decide to leave this practice after over 20 years, because doctor Larsens assistant, Aja, was equally as competent as Dr. Larsen. Best wishes to Dr. Larsen, but the practice is suffering without his guidance

Dr. Larson and his team are great! He listens to my concerns and acts on them! The front desk staff…read moreare really nice and efficient. I also take my 8yr old here and the phlebotomist done a wonderful job with him! I've never had a problem getting through to the office or having a nurse call me back with my concerns. The medical assistants are sweet AND my prior auths have went through smoothly. Rx have always been submitted in a timely manner. They even mailed me lab results! Not sure what much you could ask for in a doctor's office! I love it here and recommend 10/10. The previous reviews below seem to be more of a bedside manner "issue", BUT I CHOOSE EFFECTIVENESS AND EFFICIENCY when it comes to my care any day!!!

Great doctor practice. Been a fan of this place for years. Excellent doctors , excellent nurses…read moreand some really nice staff.

I would DIE before I make another appointment at this office…read more Dr. Keri Payne you should retire. Patient care is NOT your first priority. Awful. As a primary care physician you are not reliable or available. I don't even know why I still bother to schedule appointments here. Today was DEFINITELY my LAST!!!!

Dr. Sellers is the ONLY doctor who has been able to help me finally heal from stomach problems,…read morefatigue, and brain fog. I've known something was wrong, but all my conventional docs just tell me my labs look "normal." None of my labs with Dr. Sellers were normal. She guided me on what labs I needed; she explained the results and gave me a care plan with actionable steps I could follow. THANK YOU, DR. SELLERS!

I will start by saying that she is a nice person, however I feel I was misled as Dr. Sellers is not…read morea medical doctor, but rather is a chiropractor. She orders very expensive tests, all which I found were proven to be unreliable when I researched them myself. She prescribes herbal supplements that are very expensive. I am glad I stopped seeing her as I think it would have been more thousands of dollars of never-ending tests followed by expensive supplements, and more tests. Nothing is covered by insurance. I found that all my issues were solved by cutting out caffeine, cutting down alcohol, and getting off hormonal birth control.

Dr. Dave is knowledgable approachable and available to help you achieve the wellness you desire…read more His holistic approach is such a rewarding experience compared to your general "assembly line" Doctor experience. From old to young the very sick to the fairly well he does it all and very well. He has excellent connections for any service he does not provide himself. Highly recommend after using him as a consultant and naturopath for my patients and my self!

I met Dr. Dave by chance (or was it?) at a farmer's market about a year ago and I am so glad that I…read moredid! My 13 year old son had been suffering with heartbreaking anxiety and panic. I had tried teaching him relaxation techniques and gave him probiotics and Vit B in an effort to help but to no avail. His pediatrician wanted to put him on prescription drugs but I knew in my heart there was a better way. Within one month of his initial consultation and subsequent treatment plan created by Dr. Dave he was 100% better. I never have to ask my son to take his supplements or tincture because it has helped him so much that he never misses a day on his own. He hasn't had a panic attack or complained about anxiety since and for that we are eternally grateful to Dr. Dave. Of the Earth Wellness is awesome and I whole-heartedly recommend checking it out for yourself!

Staff was very friendly and put me at ease. Dr. Evivie was thoughtful and asked insitefull…read morequestions. I felt confident that my questions were answered and that Dr. Evivie understood my concerns. Lovely experience.

This looks like a run down place.. looks very sketchy. The receptionist is very unprofessional and…read morerude when I had called to make an appointment. They are very unwelcoming once you enter. The doctors and medical assistants were nice though.