When I started living here nearly 4 years ago it was wonderful. We had great and responsive…read moremanagement, lots of helpful service techs that came right away, problems were fixed fast, and the management went above and beyond for residents. Now, it feels like I'm living in a motel 6 while this place is marketed as a "luxury" building. I am a breast feeding mother, I have a newborn in my home. My freezer with all my breast milk repeatedly breaks and the new management has done NOTHING. They've basically swapped my fridge with another fridge from another apartment (same model) that seems to have the same issue. After they brought me a replacement fridge after days of hassle to even get that the same issue is happening. I call the front desk and the new manager basically says "well the fridge was fine before" as if a working, breastfeeding mother with a newborn has nothing better to do than to purposely break appliances and empty several refrigerators while they continue to "replace" them with more broken ones. And now the same issue is happening again and my husband and I scrambling to save whatever breast milk we can. Does management care? No. I don't know if they realize there is a formula shortage and breast milk is not a replaceable resource!! It takes hours of effort to make. This is the only food for my baby. To top this list of my laundry machine is very loud (again I have a baby at home!), all of the things that were "included" in rent are no longer provided : no more No more utilities, no more front desk, packages are just left all over the halls, all the things the previous management did to make residents feel special is done. Like some more recent reviewers said, don't read the old reviews for this place when making your decision, read the new ones.

I currently live at The Residences at Oella Mill. My husband and I have lived here for 3 years…read more Until 6-9 months ago this was a fantastic place to live. There were resident activities, quiet peaceful neighbors and a real sense of community. Sadly this place has changed, and in my opinion not for the good. The setting of the property is like out of a story book, nobody can deny that. The views over the Patapsco from my apartment are outstanding and I can watch bald eagles fly by daily. The condition of the building is also stellar, the cleaning and maintenance crews do an amazing job keeping the building and the grounds beautiful. Additionally, my apartment is a fantastic blend of modern and period architecture. It is a beautiful physical space to come home to. This is why I am giving this property 2 stars. For the reasons I am not giving more, please read on... The problem is with the management of the building and with the building's owners, Southern Management. There have been several changes over the last year that have made this an increasingly less desirable place to call home. For example, several resident amenities have been reduced or eliminated altogether, residents are treated and made to feel like children, resident concerns are given the brush off, building management would prefer to sit in their offices rather than mingle with residents and changes to corporate policy are going to result in huge increases in rents being collected by residents already paying a premium. When we moved in this was an "all inclusive" community, residents were not "nickel and dimed" at every turn. Moving forward, what was all inclusive (electric, water, trash, maintenance, etc...) will now be billed to each resident. This essentially is a rent increase because each of these items were previously included in the rent paid. Also, it has not been made clear to any resident how they plan on determining the amount to be paid (apartments are not individually metered). A friend of ours had trouble with the door lock to the apartment. This friend was charged to have the lock fixed. Isn't this the responsibility of a landlord to fix? Why is a resident being charged for a maintenance request? Just this morning my husband returned home from work at 3am to find someone had parked in his reserved space in the parking garage. This has happened to me on two other occasions previously. The building management simply shrugs its shoulders and says we need to give them time to move their vehicle. Further research concluded that the front office made a mistake and assigned another vehicle the spot we already pay for. Yes, parking in the garage is an extra fee. Instead of apologizing for the snafu, I was snapped at and made to feel like I was a bully for complaining. No, I pay a premium price for you to do your job, and expect a sincere apology and explanation when something goes wrong. These are just a few examples of the issues both we and other residents are currently experiencing living at Oella Mill. Trust me, there are many, many more. The Residences at Oella Mill was once the premier apartment community in Howard/Baltimore counties. Sadly, you are now being asked to pay an incredibly premium price for sub-premium customer service and amenities. Do yourself a favor and look at other properties, I know I am.

I am a current resident at Lakehouse and a happy one. From perfect amenities to the friendly staff,…read moreI would recommend this place over other apartments in the area. The location is very strategic: in the middle of Columbia Town Center but away from the main road so you wouldn't hear noises. I get free coffee from the lobby every day, and it is the highlight of my day. The Concierge lady, Sherri, is very reliable and friendly. Oh, did I mention they have many significant events every month and complimentary yoga classes twice a month? Not forgetting they have a free EV car chargers for those with EV cars.

I'm going to say right now - Lakehouse is such a pleasure to live at (it's pretty new at just under…read morea year old). The rest of my review is below - My girlfriend and I looked at apartments in April of 2018 with the plan of moving in to wherever we selected near the beginning of June. We visited Lakehouse and several other apartments in the region. We made the "mistake" of visiting Lakehouse first which sort of soured us on everything after... HOWEVER - this wasn't necessarily a bad thing. The rent here is a bit on the higher side - but Lakehouse is classified as luxury for a reason. The staff are all INCREDIBLY friendly and fast to respond to special requests and maintenance tickets. We had a few things (very minor) that needed fixing or adjustment when we first moved in, and we never had to wait more than one business day for the maintenance folks to resolve issues. Further, the concierge/front desk is even willing to deliver packages to our apartment if you will not be home in time to fetch your packages on your own. We have a weekly HelloFresh delivery that they even unpack and load into our fridge for us! The building is pet friendly ($40 pet rent per pet). We had a few issues with a neighbors dog barking for hours on end but that has calmed down significantly. The staff was quick to get back to us and has always been willing to work on any issues that pop up. Your rent doesn't include utilities - but you only pay $6 per month for trash services (disposal rooms are easy to find and well lit). You pay utilities (both Comcast and Verizon are available for telecom). Electricity is through BGE and through our first month the prices have been affordable. We have laundry machines in our apartment and they are energy star rated - the washer is a bit compact and can't handle that much laundry - but that's the trade-off for saving space and water. Parking is INCLUDED in your rent and the parking garage has ABUNDANT parking (I'm not exaggerating). The garage feels very safe ( I regularly leave radio equipment (for my volunteer gig) in my car and it has not been broken into)). Security guards watch the garage overnight as well. You have control over your climate control as well which is very nice - the balconies are spacious and enough to fit chairs/small table on them. I will definitely reiterate that the major draw here is the staff - they are so friendly and willing to go the extra mile. I hope Bozzuto has no plans to give the building to another management company. There are frequent resident events as well. The rooftop pool is a huge plus - it's never super crowded either. The staff also tends to remember resident names. If you're looking to move to Columbia (easy to reach route 29) you should definitely visit/tour Lakehouse.

I've been here for four years and the Evergreens is a wonderful place to live. Great staff,…read morefriendly and caring residence, many activities through the week and special events throughout the year. This week the staff provided a wonderful tea party where we socialized and had sandwiches tea and desserts. Just one of the special times here at the Evergreens.

We have lived here 7 years and I am grateful every day that we chose the Evergreens as our…read moreretirement home. I have a BEAUTIFUL apartment, all new appliances and granite. The staff is great and ALWAYS ready to handle whatever.

Lawrence came to replace the screens in my windows. He always has a positive attitude and takes the…read morelead when maintenance comes. I also appreciate the fact that he gives recommendations and helpful tips for my apartment. He is always willing to answer questions and explain the work that he is doing and why. Thank you.

I would NEVER recommend this place! I'm tryimg to post pictures of lights that dont work outside…read more Don't get me started on the roaches and Rats. Have pics of those too but won't let me upload. Big pool and nice clubhouse only goes so far! Oh and someone car is on stilts since his tires were stolen!!! DO NOT MOVE IN HERE!!!

Thank you for the response. While I appreciate the acknowledgment, there are important details that…read morewere left out: * I submitted a rent abatement request on July 22 due to mold exposure, relocation, and disruption. No decision was communicated until August 6, after multiple follow-ups , and only after I initiated a formal rent escrow complaint with Baltimore County. * The explanation of "prompt action" omits that no documentation of mold findings, air quality testing, or remediation details were ever provided unless I happened to be present during the work or directly asked multiple times. * Repairs were completed while interior walls were still wet. I was not allowed to inspect the damage before it was sealed. * I began experiencing health symptoms consistent with mold exposure, including memory issues, brain fog, and sleep disruption. I'm sharing this not to escalate, but to provide a fuller picture for prospective tenants. A polished response doesn't change the fact that this process lacked transparency, timely communication, and proper documentation, all of which led me to pursue legal action.

I am glad I had Ms. Pat as my leasing representative. She made my application process run smoothly…read moreand she wasn't pushy with trying to get me to apply. I was able to get all the amenities I wanted at an affordable price and I am looking forward to joining the community!

Do not move into this apartment under any circumstances…read more They use various tactics to charge you more money beyond the deposit. For example, when we asked them to fix existing issues at the time of move-in, they said it wouldn't be a problem. But after we moved out, they claimed it was our responsibility and charged us for everything. When we inquired about it, they said that because we don't have written evidence, it's our fault -- and went ahead and billed us for all kinds of things. This is a dishonest company that makes tenants pay for everything.

My son is thinking about moving here, but after seeing numerous posts about vandalism, car…read morebreak-ins and pest control issues, I think he should look elsewhere.

Fantastic community -- highly recommend!…read more I've lived in this complex for a while now, and it's easily the best apartment experience I've ever had. The facilities are first-rate -- a great fitness center, beautiful pool, game room, and modern, well-kept apartments. The security gives me real peace of mind, and everything is always clean and well-maintained. What really makes this place stand out, though, is the people. Sean, the property manager, is approachable, friendly, and genuinely cares about the residents. The office staff are always helpful, the cleaning crew does a great job, and the maintenance team is outstanding -- quick to respond, skilled, and some of the nicest people you'll meet (which isn't something you can say about every complex!). They also go above and beyond to create a sense of community with fun resident events -- from free breakfasts and barbecues to pet-friendly gatherings with treats and photo ops. It's those little touches that make it feel like home. If you're looking for a safe, friendly, and well-managed place to live, this is it.

I moved into this building back in 2016. Located in downtown columbia, close to malls and plenty of…read morerestaurants. The week after I moved in the began heavy construction installing a commercial grad AC for two months on the the roof. The refused to discount my rent during the construction. The building is pet friendly but many of the residents refused to cleanup after their pets. towards the end of my lease the change the management team to a completely unprofessional team in 2022. The refused to answer basic questions, had forms for every thing, no timely follow-up on service requests, and overall the quality of the place had worn off. The management company is useless and given to retaliation against the building residents. Avoid this place at all costs.

After watching us stand in lobby and trying to get buzzed in for about 3 minutes, the lady whose…read moreglass office faces the lobby entrance proceeds to get up, and before we could say anything she proceeds to ask us if we could come back in 30 minutes because she is on her lunch break.... really? Great way to welcome your prospects.... of course this put a puzzled look on my face... she then asks me "you do realize you have to be 62 to live here" her tone was as if she didn't want me to come back but what she didn't realize was that I was looking for an apartment for my mother.... she did not care to ask because she was on her lunch break..... Sorry, we won't be back...

I lived at Alta for six years and really enjoyed it.Lots of nice residents.However,do not use the…read moreSalon.Christy Lopez made a mess of my hair and is extremely unprofessional.

The maintenance/management of this community has fallen off dramatically over the past several…read moremonths (and had been slowly declining before that). Whenever we submit a maintenance request, we can pretty much pick a random number between 0 and 35, and that's how many days it will take to be addressed. They also don't offer appointments, so residents often have to be prepared for maintenance employees to possibly enter the unit from 9-5 on weekdays, potentially for stretches of several weeks at a time. Phone calls, voicemails, and e-mails to remind employees of maintenance requests, or ask for a status update from the leasing office, are almost always ignored. I sometimes have to find ways to be at home during the day (telework, etc.) to visit the office in person to make sure that tasks are addressed. For example, my heat went out several times during the winter and there wasn't urgency to get it fixed; several days often went by before it was fixed, with no responses given to any of my attempts to reach staff (except for visiting the office in person during business hours). I had to beg repeatedly to get them to offer me space heaters, in the meantime. My HVAC went out again in April, and it took them 17 days to fix it (no fan in the meantime to circulate air). It would've been much longer than 17 days without my persistence. My dishwasher had significantly rusty racks, and it took them 3 months to provide replacement racks, and that was with repeated queries/reminders from me. It is very frustrating and a big hassle living in this community. They don't do preventive maintenance like checking seals, caulk, etc. so this becomes incumbent on the resident to monitor. They also have an exterminator that comes twice a month to the property area, but no more often than that, which could be an issue if something happened at the wrong time.  The wall electrical sockets are "child proof" but are actually rather difficult to push a plug into, for most adults, based on experience of all of my guests and I.  The plumbing systems are less robust than the places I've lived at in the past, so I've learned to flush more often, snake the sink drain periodically, etc. to try to avoid needing to plunge or call maintenance.  It's sad because the apartments have a nice look and feel, the faux hardwood floors are a nice touch.  They are pretty spacious and relatively new, and the lighting is good. It's a good location and the area is pretty with trees and all; the county rec. center is also a few minutes' walk away...but they're ruining it with the horrible management of the place that is occurring. Bottom line: Don't live here if you can afford to live at a place with decent maintenance/management.

Do not apply here! It's an application fee scam! Take your money on line and you will never hear…read moreback! I've called for months, emailed, stopped by, never an answer and never anyone in the office ever.

The building is secure requiring a keycard for entry. Security regularly patrols. The building is…read morecleaned daily. Management is responsive. Rooms are nice.

I love this place. It is very cozy, clean, and welcoming! The office staff is very professional and…read moremake you feel welcome. Everyone I have met here is friendly. It is managed very well and the maintenance is fixed so fast. I recommend this place to a lot of people looking for a new place to live.