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    Park West Apartments

    2.9 (44 reviews)
    Open 8:30 am - 5:30 pm

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    Julia B.

    I lived in Park West for 5 years. This place was my second real home in my life and I will dearly miss it. First off, most of the office staff are extremely kind and accommodating, with the exception of one lady (I'm not sure what her name is but she has a thick accent and is very blunt and rude most of the time) I believe it's Elena who helped me usually and she is the sweetest woman ever!! She made paying rent so easy and quick every time. The maintenance crew was always very quick when we needed repairs on our sink/dishwasher and showers over the years. Most recently our dishwasher started leaking and they replaced it within a week! The only thing I could complain about with them coming into the apartment for to replace the AC without notice and entered very loudly and without care when we clearly have a pet sticker on our door, our pets could've gotten out. When I called with a concern about that, I was shrugged off saying we were given notice when we were not. But besides that, they are usually very considerate and kind! My car did get broken into in the gated lot one night, luckily they only room my registration. But the office has cameras and they were able to review and call me with details about the incident. We did have a couple of roach problems over the time we were there but they quickly scheduled a fumigation that was able to be done while we were at work during the day and immediately took care of the issue. We had to get the apartment sprayed twice over the 5 years we were there. The bugs were quite small and stayed in the kitchen area. The laundry room was easy to use, never too packed and open 24 hours which is so nice (I did late night laundry a lot). Parking is good with the assigned spaces and it only really got packed during the holidays where I sometimes had to park on the street/adjacent neighborhood if I got home too late. The way the apartments are arranged is perfect because you never really get noise from other apartments into yours and the neighbors aren't generally loud anyway. Lots of families with kids running around after school and playing together. We only used the pool a couple times but really enjoyed when we did. We love the vending machines outside lol, always getting snacks when we do laundry. They're constantly upgrading things, like the patio area behind the office, they created a dog run a couple years ago and or dog LOVED it, that was a really great addition to the property. Our downstairs neighbors moved out right before us and they upgraded the apartment to look exactly like the photos here, so nice!! They did offer for us to move into an upgraded unit when we put in our 30 days notice but this complex just got too expensive for us rent-wise. Maybe one day I'll come back to Park West, overall I had an amazing 5 years here and have had no big issues with anyone or anything in the complex! The photos I attached are of a kitty I used to feed outside, she wasn't mine, not sure if she was a stray or if someone left her behind but I hope my old neighbors still feed her! She was too skittish for me to try to bring her in so we let her stay there as that's her home :) Thank you for the last 5 years, Park West!!

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    6 months ago

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    Gemma C.

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    6 months ago

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    Gemma C.

    Eva, Thank You so much for your 5 years residency here at Park West.

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    20 days ago

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    7 months ago

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    6 months ago

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    7 months ago

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    3 years ago

    Roaches live here! Lived here for 3 years and for 3 years they never got rid of the roaches that live there..

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    2 years ago

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    4 years ago

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    8 years ago

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    5 years ago

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    4 years ago

    The staff is friendly and helpful go the extra mile and maintenance as well great and helpful keep up the good work.

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    5 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Park West Apartments

    What utilities if any are included?

    None!!! You pay water, gas, electricity and trash. Trash alone is a car payment ;)

    Do they have child care here? and when can it be used? i saw something about childcare on the website but doesnt give much information.

    No, I'm so sorry we haven't had the child care facility here for about 15 years now. It's now a rec room, business center and fitness center. I'm curious to where you saw that at??

    Don’t See Your Question? Ask Away!

    Review Highlights - Park West Apartments

    Elena provides a professional caring service and we where a family looking for a home thank you for providing an awesome service that's one of the reasons we decided to move in at this location.

    Mentioned in 4 reviews

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    Santa Barbara Apartments in Chino Hills

    Santa Barbara Apartments in Chino Hills

    (167 reviews)

    I have lived in apartment homes and townhomes my whole life, and never have I come across a team or…read morea gentleman who introduced us to this place, as worthy of this review before. Upon walking into the front of the property I could tell the Santa Barbara cares not only for its look but its name, I read the reviews online expecting a normal intro, but no... these guys went above and beyond to make sure the transition from our old place to our new was exceptionally easy and smooth as well as fun and exciting. We initially met Mason who jumped leaps and bounds to show us tons of different units in the sweltering sun on a weekend after hours and took his time to answer each and every barrage of question line ups we had, gave us all the insight as how to apply or what we needed to ensure a successful application and win of one of the homes as well as filled us with confidence in his and the teams staff. Mason was extraordinarily kind and helpful throughout the process yet also treated my wife and I with the upmost respect and awesome banter and laughter throughout each tour. The guy needs a raise. Stat. This gentleman could definitely sell ice to an Eskimo, however, picking through the weeds, Mason went out of his way to make the process of picking a home fun and thrilling and even took the time to answer some misc. questions I had after hours whilst applying. Genuinely impressed. The other members of the staff Elissa (may have spelled it wrong) and Esteban were also involved with the I've in and they were absolutely stellar. Everything we needed they were within arms reach at any moment and gave us tons of support through navigating our wedding, the baby, and the move? We had our hands tied. The Santa Barbara chino hills staff members are seriously top notch and I have nothing but grand things to say. I don't trust some of the negative reviews on here. These guys kick major a**. If I could hire them on my sales team for construction I would in a heart beat. As for the maintenance they seem to have an army, and I met all of them pretty quickly so I didn't quite catch a name. But the fellow I walked through and inspected with was also phenomenal and I could tell that him and his team took the upmost pride and care about keeping the place looking fresh and clean. I seriously have no complaints. Every team member was more than pleasant to talk with and gave us ful confidence in our new residency here. We were looking to move out of California till we found this spot. We will definitely be calling it home for quite some time. Thank you to all the staff, if I forgot any names, forgive me, it's been a wild few weeks. If I could leave 10 stars I would. This is THE community to live in, in Chino Hills. And I've seen them ALL. None compare to the quality, effort and dedication to their renters and the property.

    I want to recognize Stephen, one of the maintenance coordinators here. He is a knowledgeable…read moreprofessional and consistently does excellent work whenever I submit maintenance requests. Stephen takes the time to make sure things are done properly and with care. I truly appreciate his attention to detail, reliability, and the pride he takes in his work. A great maintenance professional makes a big difference in a community, and Stephen's professionalism and dedication are top-notch. I also appreciate his helpful advice, especially when he took the time to help me when I was in car accident. His recommendation for removing scratches from my car was very helpful. My overall experience has been outstanding.

    Capriana at Chino Hills

    Capriana at Chino Hills

    (10 reviews)

    GREAT FIRST IMPRESSION, DISAPPOINTING REALITY…read more.. I lived at Capriana for two months and want to give a fair, no-nonsense review of my experience -- the good and the bad, and why I ultimately decided to move. The Good: 1. The staff here is excellent. The ladies in the office were always friendly, professional, and did their best to accommodate me. Never once did I feel dismissed or brushed off. 2. Amenities are solid: decent gym, nice pool, dog park, (very small) food trucks, (way overpriced) Amazon package lockers (huge perk if you get deliveries often). 3. Everything is app-based -- even opening the main gate for guests or delivery drivers, which I thought was a really convenient feature. 4. The grounds are generally clean and there's always plenty of guest parking, which is rare in many complexes. 5. The Nova income verification system was fast and easy compared to other communities that required printing bank statements or tax returns. The Challenges: 1. Noise: I had the misfortune of moving into a first-floor unit below a very loud family. Their toddler was active late at night, and with wooden floors and thin soundproofing, I rarely got a full night of sleep. This is the biggest reason I left. If you choose a first-floor unit, just know that sound carries a lot. 2. Mixed tenant base: Management shared with me that a portion of units are reserved for Section 8 housing. While this may not matter to everyone, I personally would have appreciated knowing this upfront before signing, since it can affect the type of community experience you have. 3. Dog waste: Despite stations and bags provided, some residents did not clean up after their pets, which detracted from the overall cleanliness of the property. 4. Garage issues: My garage remote broke multiple times and each fix took several days. Frustrating, especially given the premium rent price. 5. Price vs. value: I was paying close to $3,000/month for a one-bedroom with little sunlight and ongoing noise problems. For me, the experience did not match the price point. To management's credit, they allowed me to break my lease early without penalty once it was clear the noise situation wasn't improving, and I appreciated that. Overall: Capriana is a beautiful property with great staff and amenities, but the thin walls, premium rent, and tenant mix made it a poor fit for me personally. Others may have a much better experience depending on their neighbors and unit choice, but I couldn't justify staying given the circumstances.

    I really enjoy living here--it's peaceful and quiet. The leasing office staff are very friendly and…read morewelcoming, and maintenance responds quickly and fixes issues right away. The pool area and gym are always clean, and the property is very well maintained overall.

    Portofino Apartments

    Portofino Apartments

    (93 reviews)

    I just selected this location. I'm scheduled to move in next month. This property was exactly…read morewhat I was looking for. The professionalism of the staff and cleanliness of the property was the best I've seen during my search. I'm excited about my new home.

    We've lived here for about six months now and it has been great…read more Between covid and travel nursing my husband and I have moved over 7 times since 2020. That being said, I've had my fair share of rental experiences, and customer service is single handledly the most important aspect of renting IMO. This team really delivers. Stephanie the Assistant Manager, Jonathan, and the rest of the service crew have all been genuinely friendly and easy to work with. I wish I knew everyone's names because they all deserve credit. Any time we've had a question or maintenance request, they've handled it quickly. The complex itself is well kept. The landscaping crew comes weekly, and the pools and gym are always clean and working properly. For my exercise people, the gym is small and does not have free weights, but it does have a decent selection of Life Fitness equipment so you can get a solid routine in. My favorite thing is the 1ft wading pool because my toddlers get to splash around all summer without me having a heart attack. I moved here from LA County and it feels astronomically safer in this area. I actually feel comfortable knowing my family is safe. Security rotates between this complex and the one around the corner, and the gates are locked all day Sunday and during the evenings the rest of the week. The tenants are a mix of students, single adults, and families, and everyone I have met has been respectful and quiet. We researched all the apartments in North Chino Hills and would pick this one over and over. They're spacious, in unit washer/dryer, quiet, family friendly, and an amazing team of employees. Overall, it has been a really awesome place for us to live.

    Aventine Apartment Homes

    Aventine Apartment Homes

    (18 reviews)

    The only reliable person here is one/two maintenance guys and his name is Albert, however one…read moreperson can't be in charge of keeping this place upright, he has been doing this for too long. Ever since management has changed this place has become less reliable and less enjoyable. Unfortunately the new manager doesn't bother walking around the building because he isn't young enough, he is extremely passive aggressive and only reliable thing he is good at is when it comes to money (rent). The laundry room hardly has any washers and dryers operating, that is why the manager will avoid showing you the walk room when they give you a walk through of the complex. The filters are filthy and filled with cat and dog fur. If someone parks in your space don't expect management to handle it he will ask you to call the police and show your lease as proof instead. Also the parking spaces are far out from your apartment complex so you will have to walk most of the time and if you have visitors they will need to park outside as a result. As of recently the crime in Chino has increased and there are homeless people that come from the 711 next door and dig in the dumpster or do drugs on the side of the building. We have had 3 break ins in our vehicle and there's been smashed windows in people's vehicles. Rent has increased $50 + another $150 in the same year. Not worth the price, skip out if you have other options.

    One of the best Apts I have lived at. Great pool. Great…read morecommunity. Great location. Good price. School is great too.

    Park West Apartments - apartments - Updated July 2026

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