By far the worst dental experience I have ever had. Dr. Melton was arrogant, demeaning, lacked…read morecompassion and bedside manner. I was referred to him by my dentist and will never let him touch me. His not the only periodontist in town. During my consultation he made me feel hopeless, helpless, overwhelmed and extremely anxious. I have had another consultation and was treated with respect and compassion. When I booked my consultation I was told no charge for the appointment, now I have a bill which I have asked to have amended. He's just about the money. My recommendation seek another periodontist who acts with care about the feelings and well being of their patients. UPDATE: The office apparently has nobody in charge with customer service, I have written them 2 letters about my billing. I was billed for a consultation, that when I booked my appointment and asked them if there was a consultation fee the woman who answered said there was no charge. I paid for my x-rays and received a bill for the consultation after i requested it be removed. When I called the office to speak to the person in charge of billing I was told there was nobody who handled billing ! Really ?? That bill I also paid In exasperation with this issue. I now have been sent yet another bill for $16.58 which is apparently compounded interest. This I refuse to pay. It's absolutely ridiculous. Stay away from this horrible Dr. and the inept office which is so poorly managed.

Dr. Melton has done 3 grafts on my stupidly thin gums. I have had these procedures done in FL and…read moreextensive work done also in IL in my now somewhat lengthy oral life. The work Dr. Melton has done is far and away the best of anyone I have ever interacted with - dentally. The tangible results speak for themselves. He knows what he's doing and focuses on that. He tells me what I need to hear in order to properly take care of my mouth. This, matters more than anything else. And yes, I do find him agreeable and easy to interact with. Cogent and logical; unconcerned with appearances or needing to seek any validation. I'm sorry I have so many gum issues; I am grateful Dr. Melton attended to them. Best of fortune...

The dentist is very good, the front office is terrible, they mis-manage appointment times and are…read morenot apologetic about it. Had a 3:20 follow up appointment today (this is after a $2500.00 SURGERY) no apologies for a 30 minute wait, when I asked about how much longer she said 10 minutes, I walked out. There are other places to go that are professional.

My first office visit was wonderful. The front desk is organized, and Dr. Rusanowski is…read moreknowledgeable, thorough, and spent a lot of time explaining my personal situation in great detail. His dental assistant was terrific, and was very professional, experienced and efficient using the digital x-ray machine. The appointments receptionist was efficient and details. Bravo all the way around.

I am so Completely satisfied with my experience with Beyond Borders Dental !…read moreIn Santa Fe I was shuttled from one Dentist to another,$, and no procedures. I was treated immediately in Mexico, and was confident I had made the rite choice. Next door, I had new Progressive lenses put in my frame, with an eye test, for $ 90.00. Done in one hour. Amazingly efficient process. Thank You, Craig D.

When I found out I needed extensive dental work, I saw that it would be unaffordable in the U.S. I…read moreooked at options in Mexico, of which there are a lot, but needed a way to chose between the options. Beyond Borders Dental had good reviews, so I contacted them. They helped me choose a city and a practice that they endorsed - Nucleo Dental in Ciudad Juarez - and made recommendations for lodging in El Paso. The care I received from Nucleo Dental was superb, and the logistics with the hotel and transportation provided by Nucleo went smoothly. I found the assistance from Beyond Borders Dental in arranging my care with Nucleo Dental very helpful.

I miss Dr Gibbs and his staff. I have been with this office for a long time and recently I have had…read morethe front desk be rude and seem as if they are bothered by having to help patients. Very disappointed.

Dr. Martinez has provided my dental care for several years - from evaluation to crowns. She is…read moreexperienced, knowledgeable, kind and caring. The staff, both office folks and hygienists, share her welcoming and professional attitude. Highly recommended.

They had me scheduled to come in for my cleaning/exam and had stated before I scheduled, that…read moreX-rays would not be forced on me. Thus, I drove in the high heat to the office for my appointment even though I am older and the heat makes me fatigued and ill. When I got there they tried to force dirty ionizing radiation old school dental X-rays upon me. I asked if they had the new radiation free DEXIS CARIVU technology and they did not, but they had said prior that they would not force me to get dirty ionizing radiation scans. But when I got to the office, I felt tricked. They said they wouldn't do the exam without forcing me to be exposed to the radiation cancer-causing scans. They tried claim the x-rays are low dose as ever as the industry has lied about for decades. However, there is no safe dose of ionizing radiation according to LNT, just look it up. IONIZING RADIATION IS A KNOWN CLASS 1 CARCINOGEN. The only safe dose is no dose. Everyone should be asking for the new dental technology and RADIATION-FREE DENTAL EXAMS! These dentists should not be forcing cancer-causing scans on their patients. The first rule of a healthcare provider should be to DO NO HARM. Especially for children.

I went in recently and they suggested advanced cleaning which my insurance won't pay for. The…read morecharge would be $1000 4 times a year. I said no let's do the regular cleaning today, and they refused to do it. I have gone to this clinic for several years, and they have always pressured me to do more treatments and fix dental issues that my previous dentist said could wait.

What went well was that the providers are very skilled at their job. They are also very patient and…read morekind. The way they administer the local anesthesia was great. Barely any pain. The only complaint that I have is that their communication is lacking. I recently had an issue with contraindications for the oral sedation and it would have been great to know from the beginning that this was what the issue was. I was initially informed that my insurance didn't want to pay for it. After that was resolved I did the procedure with no sedation but they couldn't finish. I was told to return the following Tuesday to finish only to find out that they only wanted to do half of the remaining work and that I would have to come back a third time to actually finish. I told them that wouldn't work and now I'm waiting for a cancellation because they are booked into next year. Just be clear please.

I had to wait in the chair after my cleaning for over and hour to see the dentist--there was an…read moreemergenccy surgery-fine, but no one came to let me know what was happening-- finally saw dentist -- need fillings --and lady at front desk was kind of rude did not schedule me for the fillings or give me an estimate of how much it would cost me usually there is someone who walks you back to front desk and arranges your next visit for the fillings oh yeah they typed in the wrong code and said you owe $350 dollars for today-- I said no I have UHC and they pay for exams, the manager came in and said "are you calm now?" I said I am calm just surprised. kind of insulting

Horrible experience. I had scheduled a cleaning and they started out be taking x-rays even though I…read morehad x-rays taken six months before and told them where they could obtain them. They told me in order to get a cleaning I had to have x-rays. The assistant who took the x-rays and other photos was perfunctory in her duties and didn't respond when I told her what she was doing was uncomfortable. Dr. Cera came in a gave me a quick exam and then I was told I had to go back out to reception to wait for a hygienist. My wait started at 35 minutes past my appointment time. I waited another 15 minutes and told them I had to leave for another appointment. So I went in for a cleaning and never got a cleaning. Worst of the worst.

Although not in my network, They took me in for a dental…read moreemergency almost immediately, I cannot thank them enough For the wonderful job they did!

Excellent care by Dr. Parker and his team every time I have come in the past 6 years…read more In particular, Dr. Parker has a very personable manner that is truly comforting and always personally calls me at home after surgery. Impressive caliber of professionalism and courtesy among entire office staff, especially for Santa Fe!

The care I have received from Dr Parker has been excellent. He is compassionate in his approach…read moreand it is obvious that he cares about his patients and about ensuring a positive outcome from his surgeries. The office staff and medical assistants are extremely pleasant and knowledgeable. The billing staff ensured that I knew what the charges would be before the surgeries and I have never been billed any more than what was estimated. They also work with my insurance to ensure that they obtain the maximum insurance coverage. I have had several oral surgeries performed at this practice over a period of a few years and have been very pleased with the results. I also have my teeth cleaned at Dr Parker's office and his hygienists are excellent.

Sketchy business and billing practices.There was upselling on all services. My insurance has always…read morecovered xrays and cleaning but not for Aspen Dental

Dad broke his dentures and needed help fast. We set up an appointment online, got the Aspen Dental…read morePlan and we got in and were taken care of well. From the X-rays and care from Carlie, hygienist visit and dentist visit were awesome and caring. We have a plan and are on our way to getting all fixed up. The lady at the front Vanessa speaks great Spanish and can translate ! I was very impressed with our care so far.