They replaced the batteries in a couple of watches and the crystal on one. The staff were friendly…read moreand the prices were reasonable.

Nice little store and easy to get a watch battery replaced. I like to support small businesses and…read morethey do a great job.

I had an absolutely extraordinary experience here today. SUPERB customer service. SUBERB. I came…read morein with a watch bought on Etsy. A "refurbished" Seiko Alpinist. $188.00, $50 in shipping, $34 in tariff fees, (thank you very little you know who). I knew it was a gamble. It gained four or five minutes per hour. I hoped an adjustment or some work could at least make the watch serviceable. Walked into ARC, no appointment. Kelsy greeted me, directed me to Masami, who stopped his work to look at my watch, he politely identified it as a counterfeit, and said he would adjust the watch (NO CHARGE) to make it as good as it could be. "Would you mind waiting 15 minutes, sir?" What, really?! While Masami adjusted my Fakeo, Kelsy showed me about ten watches that I liked, (an hour), answered my questions, had great acumen, demeanor, and professional poise without projecting attitude or qualifying me, treated me like I was the only one in the store, and confirmed a thing or two she wasn't 100% sure of. Excellent. I don't trust anyone who claims to know everything. I wound up buying a beautiful and very reasonably priced (less than $350 out the door) Seiko and identified another that I will buy in the future. IT GETS BETTER! I asked Masami if installing new guts in my Fakeo would be a good idea, as I don't care about the status, I just like the looks of the watch and want it to keep time. He said he could do that, gave me an estimate, and said that just buying the authentic model would be a better financial path for the long term. I agreed. Always buy the best quality you can afford. Also, as I was checking out, I saw a watch that was beautiful, but redundant, with respect to my purchase, and as I asked a question about the band, Kelsy, being honest, wasn't quite positive about the answer... So one of the store owners, overhearing, (sorry I cannot recall her name and spelling), came over and explained the details to answer my question! AND she interrupted an in person interview to do so! AMAZING. So, the price of an education in a field where money can chase unlimited ends was, for me, a value and a lesson learned for not a disasterous price. And, I found a business that I can TRUST, and recommend. Readers, this is where you should take your watch, engraving and timepiece repair needs. When my budget permits, I will be back at ARC WATCH WORKS to get an authentic replacement for my Fakeo.

Sam at Arc Watch Works is an absolute legend. I wanted to modify my Casio Duro and called just…read moreabout every place from Seattle to Lynwood, they were the only ones to take on the job. The parts I supplied were not perfect and Sam was able to modify them so I could end up with my desired end goal. Removing the bezel from the duro is notoriously difficult, and some say impossible without damage to the watch but he was able to complete it (old bezel was bent but that's expected). Very happy to recommend their workshop but please call ahead to see if they are willing to accept the request.

Quick. Easy. Honest…read more When he had to do more, then just replace the battery, he did not charge me for a new battery. He only charged me for the repair.

A customer first business, very refreshing for todays world. Honest and very thorough. As to…read morevalue as a retired person who for many years mantained their own watches I cannot adequately express how much value David provides. What a asset to the area. He is unique in his combination of appropriate cost, quick turnaround and high quality. From simple fix such as hand or dial ajustments to re-casing or a complete service of mechanical automatic watches service I will continue to drive the miles to have him maintain and repair my watches.

I see by the date this inquiry was submitted quite some time ago, so this might be of no help at…read moreall, or maybe you already have the info you're looking for. Regardless, although this clock bears the Ansonia name, that's about where the resemblance to Ansonia ends. Oddly, I just purchased the exact same clock from someone moving out of state and was looking for information about it when I found your post. I'm a clock repairman, so I can tell you a few things on good authority. The movement was made by the German clock company Hermle (at least in mine), and if yours in acting up, probably the most economical way to have it repaired is to replace the movement. Overhauling it requires a lot of hand labor and (in the opinion of many clock repairmen) isn't worth the effort or the money. The movement is still made, readily available through clock parts suppliers. It simply bolts onto the backboard of the clock.

As best I can tell, there is no "there" there. Our Ansonia clock has long been in need of some…read moreadjustments, but the local dealer is long since gone, and I can't verify that a bona fide successor to the original company is still in existence. For clarification, out clock was not made by the original Ansonia Clock Company, which has long been defunct but by some outfit that apparently bought the name. Now even the people who bought the name appear to be gone. Sorry to be the bearer of bad news. --Jeff

the Gentleman the owner was very nice called me back an gave me some very good information on how…read moreto pack my clock and what to do so my glass doesn't crack anymore when flying home I Appreciate his kindness very much

He is essentially retired and wasn't available to assess my clock. It took two phone calls to reach…read morehim and he was very nice.

Owner Mike was an hour late from posted online start time but I called ahead to make sure the job…read morewas fit for his expertise and to arrange a meet time, which he answered promptly. When I arrived he said it was $30 for a battery change and $25 for a link change (he said if I needed two links which I had, but was missing one of the two pins that would be needed to hold the links together, it would be an additional $10 for the part). I tried to haggle as it is a cash only business, to which he added sales tax to the service. So just over 60 dollars for a battery change and one link put-on. I personally think he was overcharging $5-$10 per service performed (in this case, two). However, he is an expert with years of experience and one of the very few watch makers available in the area. Also, you don't have to ship your watch if you don't want to (like many places require nowadays). There are various ATM's close-by within walking distance. It took Mike about 15 minutes and I would recommend but, must know he is firm with his business and signs are posted that sales are final whether your watch works afterwards or not.

I do not recommend this guy at all! He doesn't give claim slips, he's rude and takes "precious"…read moreitem home for safe keeping. What a scam! My father took a clock there, and later passed. After several days of searching, we called him and he denied having it. When we showed up, there it was in his store. He refused to allow us to have it, even though we had proof it was my father. This guy made the situation much worse. He even wanted my DL, for what I'm not sure. Not sure what rock he climbed out of but he needs to return. One of the worst! Experiences ever. Doesn't know what customer service is and if your a female, forget the respect. I'd stay away from this place, and go somewhere else.

Good things come to those who wait…read more So I experienced a wicked amazing experience at Ben Bridge Jeweler from THE UBER amazing sales Guru Katy. Rarely does someone go beyond the norm yet Katy did with a special TUDOR Black Bay time piece I'd been desiring. First off I was seeking a Rolex for sometime and Katy has been searching for one but no luck on that front. However keeping in contact I reached out one day and asked about the ceramic Tudor Black Bay that's a boutique only piece. My luck she knew whom to ask and she said "YES" it can happen. I was shocked and waited a few weeks and the text came in saying "It's here for you"! OMG could not believe my eyes.... I couldn't move fast enough and raced in. Katy delivered this amazing piece of Horology to me and it's awesome ! The black ceramic watch with blue face pop's off my wrist... Could not have acquired this without the expertise of Katy! So if you're searching for a timepiece locate her you won't regret it.

Needed to get my ring fixed, and this spot looked pretty trustworthy. I took it in and was taken…read morecare of by one of the employees and he was very kind and helpful. Gave me a very reasonable quote and timeline to get my ring fixed. He explained all the complications that it could entail, and even though he said the store would not be able to warranty it because it was a Almost guaranteed break again I understood why. He did say typically they warranty their work for one year. Within the time Line estimated I was able to get my ring back and it looked beautiful and good as new. He did mention that the price was over what he originally quoted, but he was going to keep the quote he gave me so I think I saved some money. Time will tell, but I am very pleased with the work and I have my ring back in prime condition!

Big massive antique store located upstairs in the building of a small strip mall. Large parking lot…read moreout front. You will have to take stairs to get up to the store. This is a massive store with many vendors or all kinds. Some booths are clean while others are not. The staff may linger around the front checkout are. Some were very friendly, while others not...and some over-bearing. All in all lots of great finds and very reasonable prices. You could spent a morning in here.

But REALLY FOLKS!! Check this place out!!! It's AMAZING!! I should know, i've shopped here for 35…read moreyears!! (Just ask John) And i still shop here!! My favorite hangout!! And i always say " if you left without a treasure, you weren't looking" because behind every corner is a treasure to be had" that one toy from your childhhood, you still wish you had? Those platform shoes from the 70s! Or a pair of favorite denim? A long lost album from your favorite band? How about mom's favorite crockery or grandma's favorite apron you just adored?? YEP!! They have everything fun, interesting,beautiful and unsual!! Get lost for a couple or three hours, in the land history, art and intrigue. But don't forget to bring a snack and some water. See you there!!

FINALLY! This store should not be going anywhere anytime soon!…read more Also it took them forever to get this store on the map! They have been open for about about a month now, 10/14 to be exact lol because that's when I witnessed them take the black tape off the windows! I was sooooo excited! This is perfect timing too, right before Christmas because this is your go to place for unique stocking stuffers and sooooo much more! I originally found out about this store from the Bellevue Square Mall and seeing it here is a HUGE PLUS you can always find something cool inside. This will defiantly raise value to the Alderwood Mall, which is going the right way by adding more useful stores like this one! Fireworks should at least charge a fee for all the times I come in here just to look around, like it's a museum or sumthin' P.S. This location seems to have a much larger jewelry variety, the entire back is dedicated to it as the Bellevue location only a stand or two.

I come here now and then to grab a collectible item they stock. When I went to pay today, I used my…read morecard at the keypad. There is an "is this amount okay?" screen where you have to choose yes or no, however the way you select your option has you press an arrow button. Which is fine, I just didn't know at the moment. The cashier, Alyssa, told me to use the arrow which I did. Nothing out of the ordinary. When I finished my transaction and walked literally 5ft away still within earshot, I hear Alyssa loudly say to her coworker something along the lines of "It makes me SO UPSET when people don't know how to just use the arrow to answer the question!!!!" Girl??? What?? It took us two extra seconds for you to tell me what to do and then for me to select the item. I was there with my siblings and didn't want to cause a scene but that was so immature and rude considering I hadn't even left the store yet. Love Fireworks but might be time to hire some not so miserable employees? Weird behavior

I took my engagement ring and two wedding bands in to be sized and soldered together. The customer…read moreservice was excellent and the rings turned out perfect. The price was very fair, especially for the level of craftsmanship. The turn around time was less than two weeks. I definitely recommend this small locally owned business for any of your jewelry needs. I will be back to browse through their nice selection of jewelry too.

Ghosting: In the retail world, ghosting by a salesperson…read moreoccurs when a business suddenly ceases all communication, ignores inquiries, or fails to follow up with a customer after initial engagement, such as in-store visits, online chat inquiries, or support requests. It is a form of passive, unresponsive service that leaves consumers feeling ignored, unvalued, and in a state of limbo. Physical Store Inattention: It applies to in-store scenarios where staff may ignore customers or promise follow-ups that never happen. Types of Retail Ghosting: This includes ignoring questions in the comments section, not replying to direct messages (DMs), or leaving a customer who asked about product availability or support with "radio silence". Implications for Retailers: Loss of Trust and Revenue: Consumers are likely to avoid retailers who do not respond, leading to a loss of sales, particularly among younger shoppers. Reputation Damage: Unanswered complaints and questions lead to negative online reputations and lower rankings on search engines (SERPs), decreasing store foot traffic. High Churn Rate: A significant portion of consumers will cease purchasing from a brand after experiencing poor communication or multiple negative interactions.