1. Olson Design

    1. Olson Design

    0

    Bothell, WA

    Olson Design

    4.9 (31 reviews)
    Closed Closed

    Services - Olson Design

    Jewelry repair

    Olson Design Photos

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    4.5
    (10 reviews)
    Watches
    5.0
    (58 reviews)
    Jewelry Repair
    Responds in about 1 day
    5.0
    (13 reviews)
    Watch Repair
    Responds in about 9 hrs
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    Recommended Reviews - Olson Design

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    Reviews With Photos

    Engagement Ring & Wedding Band
    Hillary P.

    My fiancé and I decided to redesign rings he had bought from Brilliant Earth awhile back. I'm very happy with the results! I wanted a one of a kind set with a simple style. The setting of the stone is so long, just like I asked. The owner is honest and has a high understanding of customer service and jewelry. I would recommend him to anyone one who has questions or wants a fair price on existing jewelry. They even refer you to someone who will help with insurance! Again, I am very happy with my rings.

    Diminish ring
    Nikayla Marie R.

    I received a very nice ring from my mother and it was definitely to small. I talked to Richard , he was very friendly and helpful. He sized my ring and the next day it was done! I also came back to buy a chain for my partner and he loved it!! Definitely will be coming back

    Custom designed butterfly pendant- 1 ct radiant diamond in 14k white gold

    Richard Olson is a wonderful jeweler. He assisted me in repurposing my diamond into a gorgeous butterfly pendant exactly to the scale I wanted. We worked together on the design and the bale placement. The final result is truly spectacular. His customer service was very much appreciated by both myself and my son. Thank you for your generosity, service and putting your talents to work for others. Go visit Richard! He will not disappoint!

    Eric D.

    My wife ran a special race of 55 miles as a fund raiser for the American Cancer Society. I wanted to commemorate the occasion with a special piece of jewelry as a medal. Richard took in my concept drawing and created a beautiful piece which blew away my expectations. He is great to work with and a true master with his craft. I highly recommend his work and will definitely use again.

    Mother' Ring cast from repurposed gold. Stones: sapphire, blue zircon, aquamarine, & a blue diamond

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    3 months ago

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    9 months ago

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    10 months ago

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    6 years ago

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    3 years ago

    Very nice to work with the owner, he is good at what he does, has a good service, he gives great prices, wonderful all over

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    2 years ago

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    7 years ago

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    4 years ago

    The dude is awesome. He clearly lives his work and his designs are spectacular. Give him a visit!

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    10 years ago

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    14 years ago

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    7 years ago

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    9 years ago

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    12 years ago

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    13 years ago

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    10 years ago

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    15 years ago

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    12 years ago

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    Ask the Community - Olson Design

    Review Highlights - Olson Design

    Came in with a broken chain on some costume jewelry.

    Mentioned in 2 reviews

    Read more highlights

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    Piper by The Chic Boatique

    Piper by The Chic Boatique

    4.6
    (26 reviews)
    $$

    I brought my daughter and niece in for permanent jewelry (with an appointment), but I've been to…read moretheir Bothell location a couple of time prior (before they shut down). It was such a fun experience getting the jewelry on. She had cute options and since we couldn't decide we got multiples and half and half bracelets. My daughter got an anklet which was adorable. I wish I'd gotten one but it was still cold out and I wasn't in shorts to show it off yet LOL. I also got soap and a soap bag. I've got their candles before and they smell really good. She has cute clothes and other handmade jewelry and she now has beautiful hats that she burns designs on and I've been wanting one for a while now. Definitely visit her, she's at a lot of markets now. Follow on IG for updates and whereabouts!

    Unfortunately I would not recommend this business to anyone for the simple fact of lack of…read morecommunication for a custom made tee shirt. I supplied the shirt and it was agreed upon what I wanted on the shirt. A simple logo along with a leaf. I constantly would check in for updates as weeks went by to only get the run around through text messages. "I'll have it done by this weekend". Two weeks later "I've been held up, I'll have it sent it tomorrow. What's your address?" Asked for tracking info then after paying via venmo because the "Shopify was having issues". Never received tracking info and I asked for yet another update. I was then refunded via venmo but still never supplied with the tracking information or a update on my tee shirt. This went on for a total of 4 months!!!!! Supposedly the custom words got messed up, the owner tried to "replace the shirt" but that didn't work. Then it became not worth it to fix her mistake because she "gave me a discount". I never asked for a discount. Mind you, I heard this from another source not even from the owner herself. She didn't have the decency to reach out to tell me the truth on what happened, she was scared and it was easier for her to stop talking to me and block my phone number.

    The Jewelry Source

    The Jewelry Source

    4.8
    (65 reviews)
    $$

    Very nice staff, not at all snooty, as I've run into at other fine jewelry stores. They quoted me a…read morevery reasonable price for repairing a couple of prongs on my wedding ring, had a quick turnaround, and let me know when it was ready--earlier than expected. I was especially impressed that they don't inflate their prices just because they're in Mill Creek Town Center. (Well, their repair rates aren't inflated; I have no idea about their retail rates because I've never bought fine jewelry outside of my wedding ring.) I recommend this store and I'll be back the next time I need my ring serviced.

    Ghosting: In the retail world, ghosting by a salesperson…read moreoccurs when a business suddenly ceases all communication, ignores inquiries, or fails to follow up with a customer after initial engagement, such as in-store visits, online chat inquiries, or support requests. It is a form of passive, unresponsive service that leaves consumers feeling ignored, unvalued, and in a state of limbo. Physical Store Inattention: It applies to in-store scenarios where staff may ignore customers or promise follow-ups that never happen. Types of Retail Ghosting: This includes ignoring questions in the comments section, not replying to direct messages (DMs), or leaving a customer who asked about product availability or support with "radio silence". Implications for Retailers: Loss of Trust and Revenue: Consumers are likely to avoid retailers who do not respond, leading to a loss of sales, particularly among younger shoppers. Reputation Damage: Unanswered complaints and questions lead to negative online reputations and lower rankings on search engines (SERPs), decreasing store foot traffic. High Churn Rate: A significant portion of consumers will cease purchasing from a brand after experiencing poor communication or multiple negative interactions.

    Olson Design - jewelry - Updated July 2026

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