I have been going to this pharmacy for over 10 years, despite the distance I need to drive! Moiz…read more (sp) is incredibly proactive. They always have my scrips ready or will order asap if not in stock. Knowledgeable and personable staff. There is never a wait time to speak with the staff on the phone! Unlike the big store pharmacies! I highly recommend without reservation!

I love this pharmacy. They're kind, attentive, always have my medicine in stock unlike big…read morepharmacies - which I try to avoid, Santa Monica Medical Plaza Pharmacy always have my meds whenever I need them. They even wish me a happy birthday! Talk about community driven and personal. Highly recommend.

Easily, the best pharmacy I've ever patronized. The pharmacists are competent, knowledgeable,,…read more friendly and go the extra mile for customers. Whoever is running this pharmacy is doing a great job. I used to be with Rite Aid and this is such a relief - Rite Aid was mostly chaos. This CVS is well organized and not proficient at solving problems. Just total competence. I know there are many people who have said negative things about CVS But I honestly don't know what their experiences have been with other pharmacies. I would recommend this particular CVS highly John B.

Absolutely the worst service. Everything is automated. It is very difficult to talk to a pharmacist…read moreover the phone. Pharmacists do not check the Rx before filling them and just go off the automated system. I am almost always there for around 30+ minutes, fixing problems with prescriptions, waiting online multiple times. It is very frustrating.

How can you go wrong? First to get a free consultation to help you with your homeopathic choices…read more Appreciate that this place is here and has the plethora of homeopathic preparations that they do Always have a good experience here .

Don't buy anything here! I purchased a Bach flower essence and it ended up being empty when I went…read moreto open it that day. Took it back a few days later and not only could they not find my purchase but it took the manager forever to not find my purchase. The manager didn't ask to spell my name or ask if I paid with another card. In fact, she acted like it was my fault the bottle wasn't empty? For example, the manager asked if I purchased the bottle unsealed. I didn't but also why would they sell an unsealed bottle? By the way, the bottle looked ancient and the top was discolored where the seal didn't cover it. Horrible customer service. No refund or new bottle offered. Instead of acting apologetic the manager was accusatory. I didn't realize I had to check to make sure the bottle wasn't EMPTY! Please don't go here! In a world where you can buy anything online and receive great customer service and refunds, what does this store have to offer? Sadly, if I had purchased this off of Amazon, I would not be $20 short. If you want to shop local, a wider selection of flower essences and herbs are offered at co-opportunity market just down the street. I love alternative remedies but I'm disappointed by my experience of this store. I truly regret shopping here.

AAAAARRRRRGGGGGHHHHH Great, they have announced they have…read morecome out of bankruptcy. How about putting darn stock on shelves again?! The freaking shelves are mostly empty or they fill them with repeats of what no one wants. It's infuriating! It's the only one close to me now that the one I had gone to for decades in Venice closed. If it doesn't get better I will be leaving and going to either Ralphs or CVS and dealing with the drive. The pharmacy always has a line and I swear they are overworked by the look of frustration on the pharmacist's faces. I don't even know if adding more employees would do the trick. Then again, if they just came out of bankruptcy Rite Aid aren't going to add the payroll to their overhead. They even close for lunch now. I'm wondering how long it will be before I just can't take it anymore.

Lines as long as at the devastation. Staff is downright NASTY…read moreSince the Rite Aid On Wilshire a few blocks away closed This store is very crowded An understaffed Which leads to the rudeness

Five stars to the cashiers. They work hard under stress. There was a line and the cashiers were…read moreworking 2 registers at the same time, allowing the line to move more swiftly. However, I am only giving this CVS 3 stars because of the lack of staff on the floor to help open up the locked cases, which is 90% of this store. I understand why the merchandise must be locked up due to the past several years of theft. When a staff member does show up to unlock the case, they are always kind and apologize for the wait. CVS should hire more staff to help the customers. 5 stars to the Pharmacy Department for being open 24 hours. When my husband needed meds after 10pm, I was able pick up the meds, late at night! Thank YOU!!

This review is for the pharmacy. If I could give 0 stars, I would. This was the worst experience I…read morehave ever had. They were rude, unhelpful, and refuse to answer the phone. I had my doctor resend in the prescription TWICE and they insisted they had no prescription. So after talking to the pharmacist receptionist three different times I was met with unhelpful people who said "I don't know what to tell you, have your doctor call." So my doctor called with me on the other line and they left her on hold for 15 minutes, so I stood in the drop off pharmacy line with my doctor on speaker and asked them to pick up the phone for her and the pharmacist yelled at me saying, "I don't have time to talk to a doctor tell her to leave a message!" I said "will you even check the message? I am in pain." And he yelled again "I don't have time for this." If you want actual help, go ANYWHERE else. It's truly the worst place I've ever been and the worst, most incompetent people I've ever had to deal with.

This Pharmacy is disorganized unprofessional and ridiculous. I've had so many problems with them…read more I'll need to change pharmacies because these people are horrible. I'm a senior and I was supposed to get important medications that if I don't take I could get sick or worse meaning death. I paid for the medications and I paid for it to be delivered. They keep making excuses real flimsy excuses of why this happened or that happened or they don't return any correspondence. Any mix of this. I've had to call and speak to a social worker regarding elder abuse because I'm not able to get my medications even though I paid for them and also make a police report and I'm going to take it further and I'm talking to an attorney this coming week. Nate promised me that I would get the medications tonight Friday night between 7:00 and 9:00 p.m. and didn't. And I didn't get it last night. And there's constant delays. Parmiz the other pharmacist is a narcissistic gaslighter. She hasn't even checked the messages since Tuesday afternoon. She tried to gas light me that I didn't return her correspondence on Tuesday when I did. And I have record of it. Maybe she needs to get off her lazy behind and check the text messages that come in. It's Friday today and she hasn't checked them since Tuesday. Unprofessional narcissistic attitude and lazy a very bad mix. They are just horrible. They used to be good and somehow it all went pear-shaped. Terrible people.

If I could give this place zero stars I would. Honestly the worst pharmacy experience I've ever had…read morein my life. I don't even know where to start. The staff acts like they are doing you a huge favor just by looking at you. My prescription was supposed to be ready days ago, I called, I went in person, and every single time they had some new excuse. First it was "the doctor didn't send it." Then it was "the insurance is pending." Then it was "we're out of stock." Which one is it?? I had to call my doctor myself just to confirm they had sent it--spoiler: they did. When I asked how long it would take to actually fill it, the pharmacist just shrugged like they didn't care at all. No apology, no explanation, nothing. I literally watched three employees standing around chatting while people in line were waiting 20+ minutes. The vibe is just complete incompetence mixed with rudeness. I honestly don't understand how this place is still in business in a city like Santa Monica. Go literally anywhere else. I'd drive across town before ever stepping foot in here again.

Have to give them 5-Stars because they carry my favorite long time use Vitamin C pill from Solgar…read morethe original vitamin company since 1947. The sign of the quality Pharmacy is one that carries Solgar. Whole foods, Vitamin Shoppe, and Bristol Farms were all out of it--but they had a little fresh stock left here and I am thankful that they did. And the price was reasonable--about the same as you would pay anywhere. If you need Solgar Vitamins--they had many others--come here.

I had a time sensitive fertility medication I needed to take tonight, and they delivered it 30…read moreminutes past the delivery window. There was no way to leave a voicemail or contact them after hours, which is concerning.

Friendly, fast and great service! Came here for my rsv shot and my daughter for her tdap. They…read moredon't make appointments for vaccines but there usually is little to no wait. Highly recommend!

I had to repeat myself 4 times in less than 2 minutes. I may also have been given misleading…read moreinformation about pharmacy operations.

I've had mostly good experiences here since I recently started using this pharmacy, but I ran into…read morea frustrating issue with their automated phone system. Like many large companies, CVS appears to rely heavily on automated voice systems instead of having a person answer the phone. Unfortunately, these systems don't always seem ready for real-world use. On Tuesday, March 10, I called and used the automated system to refill a prescription. The system confirmed that the refill would be processed. I was a little hesitant to rely on the automated system alone--and now I understand why. I wasn't able to pick up the prescription on Wednesday, so on Thursday, March 12, I called at 9:12 a.m. to make sure it was ready. No one answered the phone, so I left a message. At 9:18 a.m., someone from the pharmacy called me back and confirmed that the prescription would be ready later that day. However, when I arrived around 4:30 p.m., the pharmacist told me there was no record of the prescription request at all. They also said they had no idea who from the pharmacy might have called me earlier in the morning and could not find any note or record in their system. It was essentially as if the previous two days of communication had never happened. This was for a heart medication. After I explained the situation and the time I had set aside after work to pick up the medication, the pharmacist was kind enough to give me two pills (heart medication) to hold me over, which I appreciated. Still, the overall experience was frustrating and made me question the reliability of the system and the coordination between staff. The pharmacist on duty in the afternoon had no information about who had called me earlier, even though the call clearly came from the pharmacy's local number on my caller ID. I hope CVS improves communication between staff and the reliability of the automated refill system. I'd like to continue using this location because it's convenient, but experiences like this make me wonder whether I can depend on them when it comes to something as important as prescription medication.

I found myself stuck outside my car when my fob battery died unexpectedly. I quickly went in to…read morethis CVS hoping to be able to find a battery, but looks like they either didn't stock them, or they were unfortunately out of stock during my visit. But I will give the associates points for knowing exactly where to direct me in my quest to get in and out as quickly as possible so to ensure I didn't have to pay even more at my parking lot. The store itself was well laid out and kept clean. The aisles were wide and well organized. Honestly, I would have no problem coming back here for other items should I find myself in the area. I'll just make sure I have my battery needs already taken care of.

A very nice store and pharmacy, very friendly as others are saying…read more I switched over when Rite Aid closed and am happy with their service. They have an outstanding collection of cards (birthday, graduation, friend, etc), great selection.

I am so grateful for this place…read more First off the fact I can support local vs corporate makes me happy. I have to admit I only started to come here because of medication shortage and I'm legit ready to move all RX needs here. Staff is always friendly and it feels like yesteryear. Not only can you get your RX but they have fun magnets, candy, greeting cards and over the counter stuff you would expect at a store like this. Sometimes the parking is a challenge but Santa Monica is more to blame for that. What more can I say - I am down with OPP