Terrible experience all around. Old, dilapidated and mean. It's a UPS drop off, but they won't take large boxes because they don't have enough space. How is this place still in business? It's an embarrassment to the city. read more

Absolutely the worst service. Everything is automated. It is very difficult to talk to a pharmacist over the phone. Pharmacists do not check the Rx before filling them and just go off the automated system. I am almost always there for around 30+ minutes, fixing problems with prescriptions, waiting online multiple times. It is very frustrating. read more

Service is good but the store is a shambles. It seems dirty and very unappealing - you'd think they would want to present a nicer experience and environment read more

Easily, the best pharmacy I've ever patronized. The pharmacists are competent, knowledgeable,, friendly and go the extra mile for customers. Whoever is running this pharmacy is doing a great job. I used to be with Rite Aid and this is such a relief - Rite Aid was mostly chaos. This CVS is well organized and not proficient at solving problems. Just total competence. I know there are many people who have said negative things about CVS But I honestly don't know what their experiences have been with other pharmacies. I would recommend this particular CVS highly John B. read more

Pharmacist at night kept me waiting even though NO ONE was there. i needed to pick up a medication and he took 2 hours to meet with me and was very rude every time i asked. would not recommend this cvs. the one on pico is much better but theyre not 24 hours. read more

I go here because it's convenient and the pharmacists do a good job. That's all. As a baseline, this isn't a place where I feel safe and wouldn't bring children. The security guard is a fixture with no jurisdiction to stop illegal behavior. People brazenly walk out with stolen goods- not even trying to hide them- and he only can watch. Because of this - a lot of characters are lurking inside and in the parking lot. Most of the items are behind lock and key, and you basically need a personal shopper to unlock the cases for you as you shop. The Santa Monica police need to crack down on whatever is happening here because it's just not safe. read more

I was transferred from Rite Aid to this pharmacy. On every visit, I always receive very good customer service from all the staff behind the counter. Each of them is very friendly, polite, patient, poised, and highly professional. The pharmacist team at this location is top-notch; always! Thank all of them for such wonderful customer service. read more

Very prompt filling of all prescriptions. Can't drive there fast enough to beat them.

Used to like this store. Do not order items for pick up. 2xs I've had larger quantities substituted with smaller, and charged the full price I paid online. read more

Extremely disorganized and careless !Instead of my prescription I was given the one belonging to somebody else. When I went back to return the wrong Rx I had to wait to have mine filled because they couldn't find it. One prescription transferred from another pharmacy got lost probably because as pharmacist Avideh Sinai told me they have two files on me. Another Rx sent by a doctor also got lost. I have the impression sometimes when they get a new Rx they start another file instead of checking if you are a previous patient. Did you know that CVS and Aetna health insurance are owned by the same company ? read more

Midday, Friday, 2/28/25, I saw a near-blind elderly person ask for help finding Tylenol. The person by the register, who literally had nothing to do, walked a couple of steps and pointed a BLIND MAN across the store, providing the aisle number. The usual potent mix of employee characteristics here -- laziness and incompetence -- was one-upped by a sociopathic lack of empathy and humanity. I beg the manager to investigate this and set better standards for this store. P.S. I "love" when cashiers tell people that there is self-serve checkout. We know, you lazy clowns. We know. read more

This review is for the Pharmacy! The staff here are all so nice, kind, patient, understanding and they remember me!!!! I have become friends with Dylan and Avide, both pharacists here. The staff here are on top of things. They are busy too, but I always get a text from the CVS app, that my Rx is ready for pick up. Parking on the lot is free. I usually enter from Lincoln Blvd. Unfortunately the area is not always great. This is not the fault of the staff who work at CVS. I am always careful to look and see who is lingering in the parking lot before getting out of my car. Overall, I really like the staff at the pharmacy here at CVS. read more

Came in here to get some snacks while in Santa Monica. Just your typical CVS store, very conveniently located with its own parking lot. Fast and friendly service here, always a plus. I got my snacks and I was out!!! read more

CVS Pharmacy - the front of the building - Drugstores Near Me - SANTA MONICA, California

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I was dropped off to get a prescription (and was in terrible pain) today and asked the pharmacist to call me a cab. She did happily and I staggered to the front door to wait. I asked Christina if there were any places to eat as I wasn't feeling well and she walked me over to Jack being so sweet and accommodating. She saw me in sat me down and helped me order food. My goodness what lovely treatment she kindly gave me. The lovely security officer Williams followed up letting me know my cab was ready. I am blown away by each of these people treating me so unselfishly, respectfully, and with concern. I changed my Brentwood CVS to this location after I got home. DONE Donna LeClair read more

Employees definitely need to improve their attitude towards customer service. Manager sent you to the back to pick up Tylenol says they're gonna send somebody they don't press the button still nobody comes worse ir CVS in Santa Monica. read more

This review is for the pharmacist Anahit, who just administered my three children's COVID boosters. My youngest two are neurodivergent and getting a vaccine causes a lot of anxiety for them. Anahit was so incredibly kind, patient, and compassionate throughout the ordeal with them. She took the time to explain the process to them and didn't pressure or push them while they worked through their anxiety. She was more patient with them than I was! In the end all three of them left with a booster in arm, and a positive vaccination experience that will make future vaccination easier. Anahit went above and beyond to allay their fears; we cannot thank her enough read more

CVS Pharmacy - Drugstores Near Me - SANTA MONICA, California

Dropping a 5 star review for Laura and her willingness to go above and beyond to help me out. I could tell the store was busy overall and she was in the midst of restocking several aisles from the stacks of boxes I could see. When I asked about an item that I didn't particularly see on the bare shelves, she took the time to ask me about it & delved right into several boxes to just grab that 1 item to help meet my needs. Appreciate your customer service Laura and thanks for making my smile that much bigger today! I needed this! read more

We were at the CVS by Whole Foods earlier in the day - no issues with service. Later that day, we were at this CVS and cashier was extremely rude - zero customer service skills at all. The cashier's name on our receipt was Parham - she was a tall, Asian lady with disheveled brown-hair and glasses and a blue polo shirt. Can someone at CVS HQ send this lady to basic customer training school? Show her how to warmly welcome guests and treat people with basic respect. Go into this CVS at your own risk. read more

5 stars for the pharmacy. They were out of my med but allowed my doctor to quickly change it for one they had in stock. so minus 1 star for not having the cheapest, most frequently written prescription for bacterial conjunctivitis in stock. minus 1 star from overall b/c they didn't have basic kleenex in stock. I LOVE the tiny small kleenex you can put in your purse and they were all out. Also it was HARD to find the kleenex, You'd think it would be next to the toilet paper or paper towels, nope. also their makeup area was kind of a mess, the OCD in me likes to have things all in their proper place. read more

I came in to have pick up photos. Christina was kind enough to resolve an issue that came up and sent me on my day as fast as possible. Thanks Christina! read more

DId 3 set of passport photo ...for $56 !!!or so 1 set came decline by the US passport office because hair was a bit cut on the picture ... did them at 8 pm Call the next day at noon no exchange possible ...unless I buy a new one and ask the US PASSPORT OFFICE to give me the one we give them ....Bad costumer service no wonder they have 2 stars read more

They're great for hygiene and makeup and last minute food items. The Pharmacy is convenient as well. Some of their prices are too high! read more

Clean CVS more than the one on Wilshire where I could not stay long because I was afraid of the homeless. This location is a thousand percent better and has cute Valentine's Day gifts! I got a few cute things and there was no drama and no long line, unlike the other SM CVS. The other one had homeless person, 1 cashier, 5 people in line that I left that one to come here. If you're in Santa Monica, this is a decent CVS, otherwise I prefer MDR because it is bigger. read more

I work in the medical field and we are constantly sending patients for prescriptions to this pharmacy. However, Ray is such a horrible pharmacist. As we were trying to get something squared away for a patient RAY was so condescending, mean, impatient, rushing... and said, "this is CVS you're going to have to move it along we are busy". All I could think of was, you are in the wrong business, this is not a drive thru. Could he be overworked? It's a possibility. But at the end of the day we have to treat people with kindness. It is because of people like him that businesses are loosing customers and companies are closing. Ray is an angry man you should be glad that you have a job and if you don't like your job let someone else do it right. read more

I am writing this review for the pharmacy. The pharmacist,Grace, was so amazing when I was getting my COVID vaccine. This pharmacy actually answers their phone calls and greets customers by name. Grace's sparkling personality will definitely keep me coming back! read more

Prescriptions come in late, the phone system is from hell, and the online site for CVS doesn't work most of the time. I've been going to this store for over 20 years now, and I'm watching it and CVS just becoming worse and worse. I might have to find a better pharmacy to work with. read more

Worst Pharmacy in the history of Pharmacy's. Inefficient awful customer service, always a line with ridiculous wait times, often out of stock of common medication's... Not to mention all the homeless people surrounding the store when you enter! Awful! read more

The pharmacy is great, I have been going there for years. The staff do their best to fill prescriptions quickly and accurately and to help resolve any issues. Here's the problem, and why I will most likely change pharmacies. The parking lot (and sometimes the Store) is frequently full of homeless drug addicts. Today in front of the Store, there were three men sitting on the ground openly doing drugs. This is a common occurrence. read more

Gross Homeless transients walking through the pharmacy without wearing masks, and filled with germs!!! They stock up on sandwiches and drinks, and anything else they want, then run out. There is No Security Guard there until 6PM til 10PM. BEWARE !!!!!!! Very Unfortunate for the Customers. read more

This CVS deserves considerably higher reviews. Look, it's Santa Monica. You are going to have depressed stay at home mothers looking for Ativan, horny couples seeking Viagra, and moronic tourists looking for sunscreen. This CVS is nearly identical to every other well run location. Are the local clientele a bit off? Possibly. But who am I to judge? I'm sure people gave me a few looks when I picked up the extra large tube of KY Jelly... Convenient location that is walkable from the beach. Everything you'd expect to find at a CVS can be found here. Added bonus: Although every other store in town charges a Santa Monica "premium," CVS keeps the prices comparable to other non tourist locations. read more

CVS Pharmacy - product label of kery jelly - Drugstores Near Me - SANTA MONICA, California

I had such great help with Kodak Kiosk working on my Dad's 80th b day picture project. Andrew was super helpful and walked me thru all steps to help with all my options also making sure I was doing out through out my experience. I'm super happy with my outcome to make the birthday event a success! Thanks Andrew!!! read more

It seems to be impossible to speak to a pharmacist. I had a question regarding a vaccine scheduling problem. On multiple tries, multiple days calls to pharmacy and CVSCare went unanswered after giving more than adequate time on hold. Actually dealing with the in-store pharmacy was okay, but I'm not going to go in-store just to ask a question. Most automated answering systems are irritating, but CVS' is in particular. They don't miss any chance to NOT allowing you to speak with an actual human being. read more

Todays review is dedicated to the pharmacist at the pick up counter. I came in at noon on 12/31/22 (maybe she's sad the year 2022 is coming to an end because she won't be able to top it next year!) and she was berating a woman who was handicapped. The handicapped woman was there to check on a med. The medication wasn't ready and she asked the pharmacist to ring up her over the counter items since she has a very hard time walking. I said I had no issue waiting an extra min, but the pharmacist made her feel horrible for making me wait an extra min. It was very disheartening - she was giving everyone attitude. God bless that woman - I hope she finds peace read more

I was treated like a criminal by a young white associate! I visited here a week ago to purchase a few items because I live in the area and it's convenient. The last item I needed to purchase was allergy medicine. A young white girl grabbed the key for the case and grabbed the allergy medicine that was individually locked in a plastic case. I held out my hand and she started walking away with my medicine! I asked the associate why she would not put the medicine I requested in my hand and she answered, "Oh we usually just take it to the cashier and it will be there for you." I NEVER receive this type of treatment when I shop at CVS in Calabasas or Malibu! I will NOT be returning to this CVS! read more

This was a short stop to get some necessities before a hike. We found ourselves in Santa Monica while en route to the Pacific Palisades, and this was the closest drug store. We walked into a quiet store. There were only two other customers when we walked in here. We spotted what we needed, and proceeded to check out. The staff looked pretty apathetic, but they did their job adequately. I found the other customers annoying, as they ranted about politics. They tried getting me into it, but I wasn't going to bother. I wasn't going to look dumb getting into a political argument at CVS with two elderly hippies. Now I see why the employees here had an attitude that day. The store was clean, they had what we wanted, and the employees did their job. Five stars. read more

The wait time to speak to the pharmacy on the phone averages 20 minutes if you're luck. It can be 40 minutes. It's outrageous.

Once again, CVS fails to list their pharmacy hours correctly. Neither this local store or CVS Corporate care much about customer service. To save you the trouble of running in to pick up a prescription during the hours posted, only to find it closed as I did, the current correct hours are: M-F 8AM-PM WEEKENDS UNTIL 6PM! UPDATE ON 10/22/19 I would like to post a separate review to reward 5 STARS to two employees of CVS, PHARMACIST, VICTORIA, who tonight, actually picked up the pharmacy phone and sorted through 3 prescriptions, still on order, patiently and pleasantly, called the Wholesaler to find out why the Rxs did not arrive today! Also I award 5 STARS TO PHARMACY MGR, ELIZABETH, because she, also works very hard and always provides professional customer service‼ SADLY, CVS CORPORATE CARES NOTHING ABOUT SERVING US, THE COMMUNITY OR APPRECIATE OUR BUSINESS I could have lost my live as a victim of a robber, escaping the store as I entered and was knocked to the cement by him, hitting my head and hip, security guards watching and laughing. The did NOTHING to call the police, chase the guy, or assist an injured customer. ENTER THIS STORE AT YOUR OWN RISK read more

Cvs -- let's fire all the pharmacy personnel and have monkeys take their place -- I guarantee they will do a much better job and it will be a lot more cost effective. Plus monkeys are adorable and I would actually enjoy coming to a pharmacy if a monkey were to hand me my meds. Seriously, this CVS blows. Every single time I come here there is an issue. Every.single.time. Once or twice can be a fluke, but damn, this is a fluke no more. I came to the pharmacy yesterday to pick up my usual prescription which I got a phone call saying it was ready. Ok, great I thought...maybe for once they got it right. Wishful thinking. I come to pick up that "ready" prescription, only to have the girl at the counter tell me it will be 15 minutes. Ok fine, I'll wait. So I'm walking around aimlessly looking at the crap I can spend my money on that I really don't need. Well 20 minutes passes...and no one has intercomed me to come get my prescription. I walk up to the same girl that 20 minutes ago said my prescription would be ready and ask her what the heck is going on. Her response? Oh; the pharmacist went on break -- it won't be ready for 30 minutes now. Wtf?!!!?!?! I went from pasty pale to tomato red in 2.5 seconds. What the hell do you mean she went on break?!?!!! Yup, she just left. I swear if I looked good in orange I'd punch this girl and go to jail for the night. My Russian mother would be furious but it would be so worth it...almost. Anyway, my time is pretty valuable (I think) so I didn't even go back yesterday thinking I'll just swing by in the am and pick it up. So that's what I did....and I'm not even surprised any more that my prescription is STILL NOT READY!!!! 30 more minutes they say. If my insurance didn't give me a better deal on my anti baby meds through CVS Caremark I would never step foot into this pharmacy full of incompetent idiots. Please, just hire the monkeys already. They are much cuter than the broads working here and I'm positive much more competent. read more

CVS Pharmacy - Dope street art on the wall in the CVS parking lot - Drugstores Near Me - SANTA MONICA, California

I suppose the employees total lack of enthusiasm about their jobs has to do with working at "The Devil's Island" of CVS! This must be store that only the worst customer service representatives get banished to. Last night I called and asked what time I could make an appointment for a flu vaccination. Something they promote. They said they don't make appointments, despite what the web site says. Ok. What time then? They said come at 8:00pm. While asking the pharmacist a question about the vaccination, I was told to wait in the consultation area, and that she would help me after she had cleared the line behind me. It ended up taking me an hour to get a flu shot. As there is no floor manager to complain to, I had to just suck it up and wait. Forget asking to use the bathroom during this time. This is the only CVS where customers are banned from using them. I think it's because of all the homeless, trying to get in. This CVS Is a disaster. read more

CVS Pharmacy - The Halloween Superstore!!! - Drugstores Near Me - SANTA MONICA, California

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Kameron (with the beautiful hair) gave me really great service - he was so helpful. Fantastic customer service read more