Pouya and the team were so helpful! They were able to help me with my medicine and provide knowledgeable background on the medicine. They even called me to tell me my medicine was ready. I have never had a team at a pharmacy go above and beyond like this! They really care about their patients. Super friendly and smart. Thank you to the team! read more

AAAAARRRRRGGGGGHHHHH Great, they have announced they have come out of bankruptcy. How about putting darn stock on shelves again?! The freaking shelves are mostly empty or they fill them with repeats of what no one wants. It's infuriating! It's the only one close to me now that the one I had gone to for decades in Venice closed. If it doesn't get better I will be leaving and going to either Ralphs or CVS and dealing with the drive. The pharmacy always has a line and I swear they are overworked by the look of frustration on the pharmacist's faces. I don't even know if adding more employees would do the trick. Then again, if they just came out of bankruptcy Rite Aid aren't going to add the payroll to their overhead. They even close for lunch now. I'm wondering how long it will be before I just can't take it anymore. read more

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Lines as long as at the devastation. Staff is downright NASTY Since the Rite Aid On Wilshire a few blocks away closed This store is very crowded An understaffed Which leads to the rudeness read more

It's a year later and nothing has changed. They are awful at answering their phones at this pharmacy. I had issues with a prescription, a representative from Blue Shield tried to reach them, and when someone finally picked up she was met with the same attitude. Blue Shield's representative said the lady who answered was not helpful and rude. Do better Rite Aid, because I am not the only one reporting how awful their pharmacy service is, and Blue Shield is also making a report. read more

Manager said I can't send money at 8:50pm but I send money every week at that time. Disgusting service!

I find the service at this location horrible. I just spoke to a very rude person named OB regarding my prescription. He was rude, arrogant, and had a very bad attitude. After having a five minute conversation, I still don't know whether my prescription is going to be ready and when? This has been my experience every single time I needed to refill a prescription and unfortunately, because of my insurance coverage, I have to go to Rite Aid. I never get the text when my prescription is ready and no matter how many times I complain nobody cares. I would love to go back to CVS. read more

This is my favorite Rite Aide! They always have everything I need and the best selection of Thrifty ice cream. I bought the professional grade ice cream scooper and my ice cream looks amazing with every scoop. My favorite ice cream is the Rocky Toad, chocolate brownie, black cherry and butter pecan. Many other places serve Thrifty ice cream in their establishments for a higher price because you can get hooked. Thrifty still have the best ice cream read more

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the pharmacy NEVER EVER answer the phone. No matter how often I try over and over and on various occasions to ask about a prescription my doctor sent in two days ago, I've not gotten a text that they filled it. I call and call and they just ignore it. I HAVE TO DRIVE A GOOD DISTANCE TO JUST FIND OUT THE STATUS OF MY PRESCRIPTIONS way too often!!! This used to be a better operation years ago when I first started going. The staff is standoffish and JUST DON'T CARE! It's time to go back to Walgreens where they actually always answer the phone to help out. It's ridiculous I have to drive three miles to Rite Aid when I'm not feeling well just to ask about my meds because they never NEVER answer the phone. Two Thumbs DOWN!!! read more

I have had to use this pharmacy as they are one of the view that carry my med. The pharmacy here is unfortunately a hot mess. Cannot call and speak to anyone, sometimes a text when meds are ready, sometimes not. Sometimes meds are ready when you show up sometimes not. The staff are so overworked and face unhappy and impatient people all day every day. The girls behind the counter have a really tough job and do the best they can. One young lady in particular called Erica was working really hard to get my meds ready for me as we were waiting for a third count of my meds. That took almost an hour as they were waiting for a replacement pharmacist while everyone was out to lunch. Erica checked in with me constantly, apologized profusely and did her VERY best for me and everyone else that were waiting for someone to come back. People were so angry and impatient with her, but she remained kind, and considerate, and did her very best to take good care of ALL of us. Gee I hope the girls get some much needed help behind the counter. Thank You, Donna read more

The staff at Rite Aide at 1331 Wilshire are always friendly and helpful even when I am not picking up a prescription. However, when I do the pharmacist Pouya Fakheri, is very helpful and makes sure that I understand the prescription I am about to receive. In addition he has a phenomenal memory at recalling what prescriptions I have received and allergies I had to insure there is no adverse reactions. He has reminded me on occasion that a doctor has prescribed a prescription that may interfere with other medications. I am grateful for his thoroughness. Irate him and Pharmacy Staff Sincerely, Phillip Sheppard The Specialist read more

Rite Aid - Happy Pharmacy Service Rite Aide 1331 Wilshire Blvd Santa Monica CA - Drugstores Near Me - Santa Monica, California

This pharmacy really is the worst! I have a special medication that I have to take for my health like clockwork. Unfortunately my insurance doesn't let me get a refill until I've used the last pill. I talked to Lisa the pharmacist who obviously doesn't know what she's doing because I called the day before regarding my medication and she said to call Friday morning which was today and just let them know that I want it delivered to me and they will text me with the link. Well that didn't happen till almost 12:00 noon and I was actually freaking out about getting my medication but I couldn't reach anyone as usual. I found out the delivery people actually pick up the medications to deliver in the morning not in the early afternoon like Lisa said. Lisa really doesn't know her job. I remember getting a prescription for antibiotics once and I paid for it there at the pharmacy and then I needed to just get information from Lisa what I needed to watch for regarding the medication and side effects and etc etc. All she did was run from behind the area that she's in...... look at the label and read exactly what it says on the label that I can read and then ran back. Seriously? How is that supposed to help me? She can't seem to do her job right. By the way, if you want to have at least a 1% chance instead of a 0% chance to reach someone just press four and then you have some other options. I wasn't able to stop by the pharmacy I was working so I had to go through my doctor's office to try to get a hold of them so I can get my prescription. I don't like Pouya. As so many people have mentioned. He is rude, hyper, condescending, and I feel some kind of narcissism. I was really getting the sense that since I left a couple of messages on their phone number when you press the number four. Because I didn't get a sense that I was going to get my medications. Once I got it through the text I tried to get it where it was going to be delivered today friday. But it said it couldn't deliver it till May 8th. Really? And I'm out of medications. And I'm not able to go to rite aid right now? And my insurance won't renew the medications until I've used the last bit? How is that serving me? How is that serving my nervous system? How is dealing with Pouya and his egoic unprofessionalism serving my nervous system? Lisa the pharmacist gave me completely wrong information from the beginning because she doesn't know squat and won't admit it. I had to go through my doctors but even they couldn't get a hold of them. I went through another resource to get a hold of somebody and finally the main manager of the whole store actually brought me my medication because I was putting up a big stink because I can't be off of it. What an awful pharmacy! I had to go through hours and hours about 6 hours before I was able to remedy the problem with my medication. Because of how they are. I can't talk to Pouya because he is unprofessional and obnoxious with his way and I'm just afraid I'm going to lose my temper and really tell him what I think of him. I'm getting the hell out and away from this pharmacy. It's a snake pit. I felt so much stress and anxiety that I couldn't even breathe and the left side of my arm started to really hurt. I can't go through this anymore. Now that blonde bot that answers all the negative reviews with the same rhetoric will probably give me the same bs. So annoying! read more

They don't answer their phone calls. That speaks volumes. If you've also experienced this please post something and give a low rating. Sometimes (not all the time) this works. Rite Aid has been one of the very worst at getting back to a decent working format following COVID IMO. In fact-they haven't. read more

I always find everything I need. The store is always clean and well stocked. They have ice cream store inside which is pretty cool. Parking is free right outside. I love this location because it is located right next to Vons, in case I need something from there. This way I only have to make one stop to get everything I need. read more

This is one of the worst pharmacies I've ever experienced. The staff is rude, short, and careless. They do not let you know when your prescriptions are ready either. Will not be using them anymore. read more

Overall, this Rite-Aid is generally pretty well-stocked and clean and the staff is always courteous and helpful. I think the pharmacy is much more efficient and personable than others I've been to. It's very well-organized and the pharmacists and technicians are always knowledgeable and engaged with the patients. The main pharmacist, Pouya, has been there for as long as I can remember. Many years. Over that time, he's given me vaccine shots and explained medications to me and was kind enough to even help me flip one prescription to the correct version. I've seen him be incredibly gracious with many people, including myself, over those years. This is a good neighborhood Rite-Aid with a staff you can trust. read more

The worst pharmacy experience i've ever had. Waited 20 minutes in line to check if my rx was ready because I couldn't reach the pharmacy by phone - their number either doesn't work or someone picks up and it's just silence. I was told to have a seat and that it'll be ready in 15 minutes - after 45 minutes of waiting I came up to the front again to have them ask, oh why are you here again?? Have a seat we'll check in 10 minutes. I get called up only for them to send me to the drop off zone, and get told I have to wait ANOTHER 20 minutes. I'm literally writing this as i'm STILL in line waiting after being here an hour and a half. read more

Rarely have to wait in line for a script unlike other pharmacies in the neighborhood. Store is clean and workers are helpful. Some shelves are bare which makes me worry it may close soon. I hope not! read more

Easy one stop shop for any of your pharmacy needs when in the area. The lines were pretty long at checkout and the store wasn't very well-stocked. Plenty of easy parking though and we got what we were looking for. read more

A negative star rating would be more appropriate, 1-star is far too generous. My prescription refill experience this morning epitomizes just how completely broken and horrible our healthcare / insurance system is in this country. While attempting to REFILL a prescription that I've had fulfilled by this pharmacy for years now, their automated phone system FAILED TO RECOGNIZE THE PRESCRIPTION NUMBER provided by my healthcare provider and also FAILED TO CONNECT ME WITH A HUMAN BEING to help resolve their problem. Rite Aid is just another large corporation that obviously prioritizes its profits over the health of its customers. read more

This review is for the pharmacy, the store itself has very friendly and helpful staff. That said, the pharmacy is consistently a horrible experience. They do not immediately fill some prescriptions when doctors send them in. The pharmacist has a policy of looking at an id (unless he knows you) before he will fill a prescription. I would understand if it was to pick up but to fill it makes no sense. It also wastes a ton of my time going to the store multiple times for one prescription I get every month. The treatment creates barriers that are not conducive to adequate and equitable health care. Furthermore there have been two times where I've come in and they have been closed outside of posted hours. They also do not answer their phone often. The main pharmacist is beyond rude, chauvinistic, and just unpleasant. read more

I was transfered to this pharmacy from Vons on broadway when they closed must admit this is the worst pharmacy ever , the staff has no idea what they are doing , when presenting them with good Rx codes to lower the price they say oh we can't do that or always coming up with some excuse ,ENOUGH is ENOUGH I am transferring my medication to another pharmacy WORST service EVER this pharmacy should be closed for good since they do not have a good reputation whatsoever , keep away from this place if this being reviewed by a superior then they should know what to do read more

The pharmacist here, Pouya F. Is incredibly disrespectful and unprofessional. He refused to fill my prescription that was sent by my healthcare provider, making a big deal about how they are a nurse practitioner rather than an MD (nurse practitioners have legal prescribing authority). He told me that pharmacists have the legal authority to simply refuse to fill a prescription written by my established doctor if he doesn't want to. Incredibly violating. I live near this pharmacy and have used it for years despite him previously being condescending and not concerned with patient privacy, but I am transferring all of my prescriptions to another pharmacy and will not step foot in here again. I encourage others to do the same. read more

I had a fantastic pharmacy at Vons on Broadway. But, unfortunately, it closed, and I got transferred to them. They never pick up their phone. I called eight different times on eight different days - nothing. I had to drive to them to know my prescription status. There is a national shortage of medication for which I was seeking refills. Still, I never had issues getting filled in my previous pharmacy, and I always got a text when my refills were ready. Do not expect them to text you; you must ask everything yourself. On two occasions, their staff lied to me that they would receive the medication shipment, and the two times I followed up with them, they never got it. They are also standoffish and always defensive, perhaps because many customers have issues with them. I know they are serving two pharmacies now since Vons got closed, and they always mention that to me when there are issues. That is a poor excuse for the place that serves medication to people whose lives depend on it. Hire more stuff. Figure it out. Overall avoid them and choose any other pharmacy in the area. read more

Terrible terrible terrible pharmacy. I do not recommend at all. Rude employees and they never answer phone calls

The pharmacy manager is consistently rude and contentious with patients including the elderly. This pharmacy is rarely busy but the pharmacy manager tells every vaccine patient that he won't honor their scheduled vaccine appointment time and could be as much as a 4 hour wait. read more

Pharmacy takes 3-4days to fill RXs. They never answer their phones either. I had my prescriptions sent to this location due to convenience but it's been everything but convenient. read more

Disgusting abuse of power. Absolutely the worst Pharmacy. They never pick up the phone. The lead pharmacist is misogynistic and unprofessional. It took them one week to fill a very important prescription. I kept receiving different reasons why it was delayed. When I finally went in personally to find out the status and received more misinformation and voicing my displeasure - the pharmacist said "it was a privilege for me to have my prescription filled by him". He then made me beg for it. It was the most unprofessional behavior I have ever encountered. Go to another pharmacy that treats you like a customer and has EMPATHY. A pharmacist should never hold your need for your medication over your head simply because you complain about their service. read more

Pharmacy department: Rude, unprofessional, so comically slow, impossible to reach by phone, absolutely do not use this as your pharmacy. I liked the last Rite Aid location that I went to, so I transferred my prescriptions here and had my new doctor sending them in here as well. I now DREAD going in every time or calling them, as I inevitably have to do on a regular basis. I've been hung up on, my meds have been forgotten, prepared on all different days (despite being all sent in by one doctor on one day and taken at the same rate) charged incorrectly or not at all to my insurance, and it always feels like the customers are an absolute nuisance and displeasure. I don't feel comfortable asking questions or clarifying anything, let alone expressing that I'm unhappy with the way I am receiving my meds or with the lack of communication and coordination. I can't wait to see my doctor and transfer to a better pharmacy. The only upside is that this location has a nice large store section attached and it's fairly well stocked. So when you're inevitably waiting an hour for the medication that was sent in 5 days ago by your doctor, you can do some shopping. read more

Total props to Pouya Fakheri and his pharmacy team. I went in for a last-minute COVID booster and they bent over backwards to get me in. I recommend making an appointment, and once you do you're in great hands! They were super helpful to everyone waiting and made sure that vaccine and pharmacy operations ran like clockwork. read more

The pharmacy and staff are professional, warm, and efficient, and I am always in awe of how well they handle their large patient load. Thank you for always being so helpful for our family and our medical needs! read more

I have been going to this particular rite aid for over 20 years and I have seen a lot of staff come and go. Dr. Pouya At the pharmacy is always so exceptional and personal and brilliant and we thank you for taking care of our community. However, this is a comment on another specific employee at Rite Aid, Victoria. Victoria you are amazing. So understanding and kind and attentive to detail we appreciate you. Thank you for being so kind to my son and for being there flawlessly every time we come. Rite Aid is blessed to have you working there. Thank you and your team at Rite Aid! Thank you!! Joseph read more

The Pharmacy and the Pharmacist are legit here. They take time and care about how they deliver their quality service. Pouya made sure that my prescription was on time, correct snd delivered me the right information for taking my med's. I'll be a customer here for as long as I live in the area. read more

Wow so much hostility for one poor little Rite Aid. I actually happen to like this Rite Aid, and as the official "yelp duchess" of this store (yes I need to get a life) I feel it's my duty and obligation to up this rating. Maybe it's because I've been coming here for ages that this Rite Aid holds such a near and dear place in my heart. This is seriously my one stop shop pretty much. From make up to paper towels to tampons and a bunch of other randomness my heart desires this rite aid has it all. Yes lines get long, really damn long, and it stinks. Pretty much always. I get frustrated just like everyone else; but hell these folks try their best. I don't use rite aid for my pharmacy, I use CVS and you can see my shitty 1 star review on Yelp for them, so goes to show pharmacies such pretty much everywhere; so that's not only true for the Rite Aid pharmacy that all the reviews reflect. Rite Aid, you got it right on. Your store is right up my alley and you are pretty much my second home, and if I ever do go bankrupt you are the culprit since I spend about 70% of my money in here. Till then, happy shopping (for me :) read more

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This is the best customer service I have experienced at a pharmacy. Pouya and his team go above and beyond to get you your medications quickly and with proper instructions on how to use. They're incredibly kind and accommodating and deserve recognition for how helpful they are! read more

I prefer rite aid to all other pharmacies except gelsons in Rancho mirage ca- Discounts ! Nice ppl work there. They let you use the bathroom read more

I was extremely impressed with this pharmacy. Pouya and his staff went above and beyond to help me with my family's medication needs. Pouya the Pharmacist even recognized my voice when I called to check on my prescription. An added bonus was my medication was ready sooner than expected. Highly recommend this pharmacy. read more

Last year at this time this Rite Aid was a wonderful pharmacy. Since then two neighboring pharmacy's closed and their clients were dumped on this small pharmacy. Mistakes are being made due to the unfair pressure put on these dedicated pharmacy workers. I am sadly now with another pharmacy. read more

I have been going to this Rite Aid pharmacy for at least ten, maybe fifteen years. I can say without hesitation that Pouya and the rest of the staff are by far the kindest, most professional, and knowledgeable pharmacy team I have ever encountered. Recently the closing of multiple pharmacies in the Santa Monica area has caused an influx of new patients to this location. Yet, even when the pharmacy is very busy, the staff communicates with the customers effectively and handles each patient as efficiently as possible but with the appropriate level of care and privacy. I highly recommend this pharmacy and know that I can always rely on Pouya and the rest of the team to help me with all of my medications and other health needs and questions. If I could give them six stars I would! read more

The pharmacy here is excellent! The manager, Pouya, is the most helpful pharmacist I have ever had. He provides excellent care, connects to his patients, and goes out of his way to help patients through any difficulties or questions they may have about their prescriptions. The team are all very polite people who work efficiently to help the community. I wish I switched to this pharmacy sooner. read more

I've been coming to this Rite Aid for the last five years or so, and it's been a consistently great and convenient spot! The general store is large and well-maintained, with the staff greeting me with a friendly hello every time I head inside. It's also my pharmacy, and Pouya and crew have always done a bang-up job looking after me and my beleaguered body as I slowly drift into the dark abyss that is middle age. But seriously. Solid spot. Happy to review it. FIVE STARS. read more