This was my home base for quite a few weekends when one of our pups was at CVETS. I stayed a few…read moretimes with the pup post treatments here and some without. I genuinely have very kind sentiments to the entire team. They are so kind, caring and nice. One of the front desk team members had a pup that went through the same illness as our sweet pup. Our pup adored her and would look for her every time she was at the hotel. Says a lot when a pup goes out of their way to say hi to someone. The woman at the front desk would also ask how our pup was doing when I was staying there and the pup was in the hospital. She was a kind and friendly face every time. While they are other hotels closer to CVETS this is my preferred hotel not just because it is pet friendly but because I found the rooms and space to be clean. The woman who puts out and tidies up the breakfast is very kind a lot of folks just seem to walk by her but I always stopped to say hi and ask how she was doing. She is such a friendly smile and does a brilliant job. When I was there you would never know how many folks had come and gone from eating. She was on top of it and kept everything tidied. Come to think of it I do not recollect a time where anything was out of stock or needed to be replenished. She was there tending to it before any of the items emptied. They had gluten free items available off the top of my head some of Udi's muffins comes to mind. I am not sure what else. Rooms were always clean and tidy. Never did I come across anything less than ideal or not fresh in the room. LOVE their beds similar to mine at home and very comfortable to sleep on. I really liked that the side doors all needed key card access. They also all closed and secured. I was very happy and felt safe because of this feature. If you forget your card, you can always walk around and go through the front. But I liked that the sides were secured and you genuinely had to use your keycard to access. Used my mobile key most of the time and worked perfectly every time. All the air conditioners worked great! Even staying in the hottest part of summer was always perfectly comfortable I liked the layout. Found the rooms quite quiet. It was easy to have DoorDash delivered. I just had then drop it off at my room. However, you can have it left with the front desk as I saw that happen a few times in passing. They do charge for parking but that was made clear to me from the time of booking. Parking lot is clean and nicely lit. Which I appreciated especially when taking a pup out for the last tinkle of the night. There is a pet waste disposal bin and pet waste bags too if you are out of then on your leash. There is a little store in the front. My bills were all accurate and points credited in a timely manner to my Marriott Bonvoy account. (Which I have come to appreciate as that is not the same for every Marriott property.) TL;DR Loved the staff, nice hearty breakfast and clean. Would stay there again, recommended to CVETS for other out of town patients and would to anyone else in the area. Liked their beds and bedding!

For a one night stay in Columbia, South Carolina, we couldn't have asked for much more from…read moreSpringHill Suites by Marriott! This hotel feels very new despite some reviews being from a year ago. Everything from the lobby to the guest rooms were spotless and well maintained to us. Check in was easy, the staff were friendly throughout our stay, and the overall experience was smooth from start to finish. Our room was surprisingly spacious and included two queen beds plus a fold-out sofa/futon, giving us plenty of room to spread out after a long day of exploring nearby Congaree. The beds were comfortable, but the real MVP of the room was the shower. The water pressure was absolutely marvelous - a small thing that frequent travelers understand can make a huge difference. Parking did come with a modest $5 fee, which wasn't ideal, but it certainly wasn't enough to detract from the experience. Breakfast the following morning was solid with plenty of options to fuel up before hitting the road. Clean rooms, friendly service, comfortable accommodations, strong shower pressure, and a good breakfast. For a quick overnight stay, I really have no complaints. I'd happily stay here again.

It was little tricky to find, parking was limited at the hotel but they have a parking garage you…read morecan use across the street. You are right next to the police station but you would not have known it because it was very quiet in the evenings. For the cost, you get a very basic hotel, clean, and comfortable. The ac did not stop the entire night which made it a little hard to sleep. There was low water pressure in the third floor and the common areas to the rooms looked dated. The staff were friendly, the lobby very spacious and clean. Breakfast was mediocre at best...so I would skip that. I used points to pay for our stay, I would have been disappointed had I paid the price they advertised for the room. But not a bad place to stay for the night.

Located in the heart of downtown, this hotel has a fairly nice location, especially if you are…read moreattending events at the convention center or visiting other downtown attractions. It is also situated directly next to a police station, which made the area feel safe and secure during our stay. Unfortunately, our main issues began at check-in. We had reserved a two-bedroom room, but when we were given our key and went upstairs, the room only had one bed. We returned to the front desk, explained the issue, and were reassigned to another room--only to find that it also had just one bed. This happened a total of three times before the issue was finally resolved. On the third attempt, we were given the correct room with two beds. While the front desk associate was polite throughout the process, the repeated inconvenience was frustrating and time-consuming. Once we were in the correct room, the experience improved significantly. The room was very clean and well put together. The sheets were fresh, the bathroom was clean, and the room was stocked with basic amenities such as soap, shampoo, and air conditioning. The hotel also has a pool, which is a nice amenity if you're a swimmer or simply want a place to relax and cool off. The hotel does not have a bar, so adult beverages are not available on-site. However, the complimentary continental breakfast was surprisingly good and offered a solid variety of options. Items ranged from cinnamon rolls to different sausage selections, bacon, eggs, and more. If you're looking to cut costs, this is a great benefit, as you can skip breakfast elsewhere and eat at the hotel--assuming you wake up early enough. Parking was another challenge during our stay. Some days the parking lot became very full, making it difficult to find space. If you have a larger vehicle, such as a truck or a truck with a trailer, I would strongly recommend arriving early each day to secure a decent parking spot. Our final issue occurred on the last night of our stay. The parking lot was completely full, so we asked a hotel associate on duty whether it was acceptable to park in front of the hotel on the street. We were told that it was fine. However, the next morning when we came down for breakfast, there was a police officer behind our vehicle. That situation was uncomfortable, especially since we had parked there based on guidance from hotel staff. Overall, aside from the room assignment issues and parking complications, the stay itself was decent. The room was clean, the location was convenient, and the breakfast and pool added value. If these issues--particularly the room mix-ups and parking miscommunication--are resolved, this could be a solid place to stay. However, if those problems continue, I would be hesitant to recommend this hotel.

The hotel room was clean and had a nice lay out. Overall, the staff were friendly and helpful. The…read morelocation was conveniently located right off of I-26. I loved that there were a few packets of hand sanitizer wipes left in the room...it was like the staff was already aware of my OCD tendencies.

The staff is amazing .. all but one ..I've been here since the 29th .. leave in the morning.. I've…read morebeen here 10 days .. the whole trip one housekeeper asked if I needed towels.. I had so much trash I felt bad.. I switched rooms to a suite.. The room smells like dog poop bad.. bought a candle.. didn't want to switch rooms.. y'all need to do better on the room cleaning for people who are staying for a while .. I used to be housekeeping manager.. I know all hotels are different but that's just not right .. overall my stay was a 8 out of 10..

This is a great motel.The beds were so comfortable and the water was hot.we stayed here in 2019…read morewhen we came threw from Pennsylvania.The worker that checked us in was very sweet . I recommend this motel for anyone that wants cheap accommodations.

I give it a 5 star because it served it's purpose ,safe,clean friendly. I was skeptical about…read morestaying here because of the reviews but the reviews are like 4 years old so I know they probably did an improvement since then. The people in charge are so friendly and want to make your stay as welcome as possible.If I need another hotel I will be staying there

I recently enjoyed another short stay with the TownePlace Suites and so enjoyed the experience…read more What I loved: + Multiple options for working. In my king suite, I could sit at the desk, which rolled and could be adjusted to other areas in the room, or at the small sofa or on the bed. + The parking lot is well lit and I felt safe coming and going after dark + The staff is lovely. Truly. They were kind and accommodating throughout my stay. I realized that on my final morning I was going to have to lead a large video call right at checkout. I didn't want to have to try to do this in the lobby and so was so hopeful I could swing late checkout. The desk clerk quickly got it set up with little muss or fuss, which I very much appreciated. Some helpful notes: + There is a metal plate below the shower head (on the floor of the shower). If the shower drips, it sounds a bit like a bell. The best fix for this is to close the bathroom door before you go to bed. Otherwise, you make awaken in the middle of the night wondering for whom the bell tolls. And, why is it tolling in your room? You'll be half asleep and confused. No need for confusion--I have cracked the bell mystery for you in advance. Close the bathroom door and you won't even hear it. Beyond that silly note--a top notch experience here! Get to it!

This Town Place Suites is not kept in the best repair and has bad service…read more The cleaning was just ok because there was a big coffee spill that had not been cleaned up under the coffee maker and the basket of tea/creamer. There were lots of water related issues. The dish washer did not work. The refrigerator leaked and had water standing in it. The water pressure was low in the bathroom sink, and it was also low in the kitchen sink. Their building (possibly the HVAC system) was so loud that it was impossible to sleep. It sounded like a cross between a 16 wheel truck, a huge old rusty fan, and a space ship. There was still a lot of noise when we turned off the air conditioner. I was told that we could change rooms, but we were exhausted. I also doubted how quiet any of the rooms would be. So, I bought earplugs from a pharmacy the next day, but those didn't work. After the second night, I got heavy-duty earplugs made for concerts. Those worked for the noise and I could sleep. But you can't wear them for days in a row if you want to avoid ear aches. The hotel staff promised that the engineer would look into the noise problem. I never saw or heard from an engineer. They did not seem to care to make sure we had pots and pans. We needed them to eat dinner. They had 3 pots that looked like they had survived a war. Non stick surfaces in a peeling pot is not healthy too cook in. I asked about replacements and I was refused. The front desk clerk insisted that they had to be ordered and could not be taken out of an empty room. I was also told to talk to the manager in the morning about ordering pots and pans. There was no thought for the fact that we had to eat dinner that night. We make our own food when we travel and this was a very big inconvenience. We never got pots and pans even though we stayed at the hotel for 4 nights. They also gave us a hard time when we requested a late check out. They told us to call back the next day and that we could only get late check out based on availability. The next day we had to call many times to get the check out. The front desk had many people there. Standing in line was not an option with our busy schedule. So, we were made to work for our late check out. We had many other things to do that day including packing out. The management didn't seem to care to make sure that our stay was comfortable. If they did, they should have made sure that supplying guest replacement pots and pans is not an issue. Every ask was complicated. One day we asked for a chair. Two people should have two chairs in their room so they can eat. I don't know why they were so reluctant to supply an extra chair. They surely didn't seem to care that we are high level Marriott Bonvoy members. I do not recommend this hotel. They don't even try. They think they are doing you a favor by letting you stay there. I will not return.

Great two night stay in downtown Columbia, SC. The hotel is convenient to everything downtown and…read morewithin an easy Uber ride to anything else. The room was a little small, but it's a great historic building! It was well appointed and the bed was comfortable. The rooftop bar was icing on the cake! I'd go back for sure!

At first I read the reviews and was like ok it cant be that bad, and laughed at some of the…read morecomments about the eggs in the club breakfast, but I can see why it was a point! Holy grossness. Lots of room for improvement here. Staff needs significant training. I think this is what it comes down to. It can be fixed but not sure the commitment is there. If you call to request something, there is no sense of urgency. A call down for towels has a wait time of 45 minutes plus. I overhead the front desk person tell another staff that someone called down for towels and soap because there wasnt any in their room and that they had been waiting fr over 45 mins. Yikes. Not my experience, but important to share. The club breakfast is really disappointing. No coffee, bagels were cut in half (but why), there was no milk for cereal, the half and half dispenser is broken, there is no signage on the hot food, the eggs were full of water and not made properly, there was a sign for oatmeal yet there was none. There were no bowls or spoons left and despite someone coming in to refresh, that was ignored. I went to the front desk and shared my experience in a very optimistic way and the excuse was that there was new management for food and bev and that was it. No offer for even just like a voucher for coffee or anything. I chose this location when I could have stayed at others FOR the club access. The rooms are ok, but definitely a bit beat up. They need some repair. I went into starbucks and they were a bit of a mess, yet when we asked for them to fix something they apologized and said they had new food management staff... seems like that is the excuse everyone there uses for not following through. Not sure if this is run by starbucks or the hotel. Also the rooftop bar. They close early and if needs updating terribly. Everyone is correct. The bartender was fun though! The valet is the only way to park your car because apparently street meters are unsafe to leave your car for the evening, so just a heads up for that. I will say that this outsourced service was well run. I honestly would not stay here again with so many other options. Please retrain and support the staff here better!