Whenever I visit Sumter for Thanksgiving, this place is always my top choice! The property is…read moreconsistently clean, and the staff is incredibly friendly and helpful. You can tell they truly care about maintaining a welcoming and well-kept property. During my most recent stay, I encountered a minor hiccup with the heat in room 309. Thankfully, Vera (if I recall her name correctly) stepped in immediately, offered an extra blanket, tried to fix the issue herself and after that didn't work--she ultimately moved me to room 311 right next door--problem solved, no hassle! I highly recommend this location if you're visiting the area. It's a perfect blend of hospitality and care, making it feel like a home away from home!

Had a very short one night stay. But thr staff was prepared for my late arrival which was very…read morepleasant. Checked in with no issues. Room was great. Very clean and comfortable. Tons of space. I used the 24-hour gym and had complimentary breakfast the next morning before a hassle-free check out. Enjoyed and would stay there again. Very good proximity to Shaw AFB as well for military folks.

The hotel needs renovation, which is is getting (as of February 2024). I wish the website would…read morehave warned me about that before I reserved a room. It's a bit of a mess right now. I had a serious issue with the customer service here--but to their credit, they resolved it after the fact by providing a full refund. I wouldn't normally expect a refund--but this was the right way to handle our particular problem. So... kudos to the management for taking the right steps to correct an issue. I'm sure this place will be great when the reno project is finished.

Do not use room 108 !!! Behind the elevator. Super noisy!!! I asked to move my room but they don't…read moregive me another room. Hilton must not rent this room. Super uncomfortable for all guest.

I recently stayed at Tru by Hilton, Sumter, SC, as a Hilton Preferred member and I was really…read moreimpressed--especially with an employee named Logan. Even though she was juggling a busy check-in rush, she stayed super friendly and professional. She went out of her way to bring us extra pillows twice, which was such a nice touch. The hotel itself feels like a boutique spot--cozy and unique and catered towards an open minded customer. Logan's attentiveness and genuine care made our stay feel special. She's exactly the kind of employee you hope to find at a hotel, and she really stood out. You're lucky to have her. Please give her kudos.

Stopped here over night on our way to Myrtle Beach. Room was clean. Bed was super comfortable and a…read morenice firmness which helped us get a restful nights sleep. Delicious coffee in lobby 24 hrs. Extremely friendly desk associates. Good complimentary breakfast with whole fruit, pancakes, eggs, sausage, assorted juices etc. it was just a nice comfortable stay. I would definitely stop through here again. Side note: If you ever stay here , RUNNN to Leo's Wings. Best lemon pepper wings in the universe! Omg!

I was in town for work and was lucky to find this Gem. It's a lovely hotel with the better…read morerestaurant in the city. Truly, it's the best hotel and best restaurant in the city. They have a relaxing courtyard and outdoor eating area. Their regular Bartendar, I believe her name was Christian is fabulous. Whether you need a place to stay or just want a great meal this is the place.

The Inn at the Crossroads - Lake City, SC As the only…read moresit-down restaurant in town, the restaurant at The Inn at the Crossroads holds a special place in Lake City's dining scene. Tucked inside this boutique hotel, it's a welcoming space for date nights, business dinners, or whenever you want to impress someone with a little Southern charm and city-style polish. The food is good, with great appetizers that set the tone for the meal. The pasta dishes arrive hot and satisfying, and there's a full bar to pair your plate with a handcrafted cocktail or a glass of wine. The vibe? Chic yet comfortable--a nice break from the grab-and-go options around town. Their lunch specials used to be a real treat--tasty, creative, and affordable. Unfortunately, those have been paused again, which takes away a bit of the accessibility that once made it a go-to spot for locals on a lunch break. To be fair, while the meals are enjoyable and the space is lovely, the restaurant still seems to be finding its rhythm, especially when it comes to service times and consistent hours. That said, when it's open and operating smoothly, you're in for a good experience. All in all, it's a solid choice for a nice evening out in Lake City, with plenty of potential to become something even greater. We'll keep coming back--hoping each time they're a little closer to finding their groove.

I stayed here for a few months while working on a project for work. The location is convenient- it…read moreisn't too far from the big box stores, or any of the local restaurants. It's an adult community (no children or pets allowed), so it's usually pretty quiet. The staff is courteous and always a pleasure to talk to. They are very knowledgable of the local area, and are very willing to help you, should you ever need anything at all. The manager lives on-site, and is usually very easy to get in contact with. They offer room service once a week where they come in and clean, and change the towels and the linens. Each apartment has a bedroom, a bathroom, and a kitchen/ living area. Apartments are fully furnished- two TVs (one in the living area and on in the bedroom), a full-size fridge/ freezer, a stove/ oven, and a microwave. Should you need plates, glassware, and silverware, the staff will provide some for you. There is a laundry room on site with two washers and two dryers that are coin operated. $1 per wash and $1 per dry. The coin-operated laundry is really my only complaint, because I never seem to have quarters on me. It isn't the fanciest of places, but it has exactly what you need- whether that be for a night, a few days, or like in my case, a few months. And for an affordable price too! I would definitely stay here again.

I stayed here prior to PCSing. The location is perfect and they have cameras watching the entire…read morearea. Peaceful, no noise and management was very helpful with any questions or concerns that I had. House keeping was very consistent with cleaning the rooms and very friendly. If you are looking for an affordable place to stay that is convenient to everything in town definitely stay here. You will not regret it!! Military friendly and great location. Ask for Greg the manager!

There are not many hotels to choose from while visiting Sumter so when I did my research it was…read morebetween this hotel and another. The Hyatt won by default due to the word roach being mentioned in a review for the other hotel I was eyeing. This location is located in downtown Sumter on Main street. It's a newer hotel built in 2018, the first of the Hyatt branded hotels built in the city of Sumter. You can tell they are trying to revitalize the area. There are a few niche stores and restaurants within walking distance. Other than that I wouldn't stray too far away from the hotel especially not a night. We checked in on a Thursday evening. The staff was professional and friendly. I assumed breakfast was included with the room since at Hyatt Place it usually is and the last time my husband stayed at this location it was included. The lady behind the counter communicated that as of the prior Monday they no longer included breakfast with your stay unless you purchased a room with it added on or they could add it for $8 per person. I declined the breakfast which is over at 9:30am. I would never make it to eat that early and frankly the room rate is over priced if it does not include breakfast but I digress. Parking is located on the side of the hotel in both a garage and in the parking lot with a guest pass. I saw police patrolling the area so I felt safe. There is a side entrance into the hotel accessible with a room key. The hotel was very clean and had a pleasant smell. I always wipe everything down when staying at a hotel first and found our room to be super clean. A refrigerator is in each room and a microwave is on each floor in front of the elevator. My only issue with my stay was the water pressure in the shower was low and the water was luke warm to coldish our entire stay. Overall we had a pleasant experience, I would most likely stay here again while in town.

The worst experience…read more Wi-Fi has been out for days at this hotel but received no prior notification. No prior email, no text, nothing. Upon checking in and inquiring, I was told to use my hot spot on my phone for my internet needs. Issues arise....yes, but to not notify reservation customers in advance who are here to conduct business is a HUGE mistake. I stayed on the 3rd floor and unfortunately it sounded like there was a tap dancing recital happening above me. The term paper thin walls has been thrown around a lot. But that term is far too generous for this establishment, it was that bad. The blackout blinds are electronically operated. However my blinds were malfunctioning and had to be pressed individually over and over to lower the blinds fully instead of holding the button. It took 11 minutes to lower a single blind in the room. Water pressure is an opinion based item but the shower pressure was negligible at best. The staff was incredibly friendly and polite (+1 star) Very very disappointed in this establishment. With so many other establishments to choose from, I wouldn't be eager to return here.

Clean and accommodating. Rooms are very basic but all that you need. Enjoyed our stay…read more Dog friendly.

Exceptionally clean. Very friendly and helpful staff. Great breakfast! Tamika was a…read moredelight....sorry she was not there in the AM to say thank you and good bye. We will be back!

Worst hotel stay. Hallway to suites on 1st floor smell like cat piss. The entire stayRefrigerator…read morefreezer was Pack with ice could not use. Ask for replacement was told they would defrost the next day. Front service desk was horrible Also safe were not working was told they are doing away with safe. Will never stay at this place again.. Everything I ask about came with an excuse

Shonda, Catherine, Jamie, lakaila, they are very good to the customers, the rooms are clean, the…read morebreakfast is good, they even had jazz music that comes on when you come in.