Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days

Ted worked directly with and my wife. Clear communications. Lots of chances to take samples home to…read moremake our choice. Believe me, that was not easy. When the day came for the installation, the crews arrived on time. They were respectful of our home. they cleaned up after themselves. Every one we worked with in the shop and in our house were very knowledgable and very helpful. I would highly recommend them to anyone looking for flooring. I know we will go back when we remodel our upstairs.

Had LVT installed and it is beautiful! Ted was great helping me choose the right color. And the…read moreinstallers were professional and cleaned up as they worked which allowed us to live in the home comfortably while the installation took place. Thanks for a great job!

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

Our entire first floor was renovated with new hardwood. There was a great deal of tear out of the…read moreold wood flooring and carpet. The installer, Mark, was highly professional and did a fantastic job with the flooring. We were very impressed with his hard work and talent. It has been 4 months since installation, and there has not been any issues whatsoever. The wood from Legno Bastone is good quality and we love the look and coki Bill and his staff were easy to work with and responsive. We will use Medina Flooring again when it is time for our bathroom redo.

This company should get 6 stars bought flooring in the morning.Their awesome crew completed the job…read moreof replacing flooring in 2 bathrooms .which is hardest area to install by that afternoon Floors are beautiful,crew very hardworking and polite and talented.I would definitely recommend!

We had our floor redone after having the original floor done by Empire Flooring. With Empire the…read morefloor was replaced 4 times and still wasn't done correctly. To where they would not return our calls and fix the issues. Refloor came in ripped up the old floor and removed old flooring under that which should have been done by Empire. Yes Refloor is a little more. But there flooring is better quality and the work is done right the 1st time. When comes to cleaning the floor cleans so much easier and looks amazing.

Paid $10k for LVP in our home…read more Dishonesty - Zach Rose, salesperson, repeatedly emphasized that the people who install the floors are employees of Refloor. This was very valuable to us. See below for a description of the third party contractors Refloor hired to install our floors. Unprofessional - when the installers showed up, they were NOT employees of Refloor. It was a team of 3 people, led by Mike Matty who has his own company and is an independent contractor who brought workers with him. Day1 we walked into our home after they had been working in it and all we could smell is cigarettes. They also left front door wide open. Idk if they actually smoked in the house, but there were burned out cigarette butts in the kitchen. Upon the conclusion of the job the installers asked that I contacted them directly if there are any issues rather than going through Refloor. That raises ethical concerns obvi. Disrespectful - we were repeatedly told it was a 4-day job starting Tue and ending Fri. At the end of day2 the third party contractors told us they would be done on day 3. Good news right? Wrong, it became clear that they were simply rushing to get the job done and while I have no evidence to support my suspicions, I do think they were trying to get Friday off bc it was Memorial Day wknd. On Thur at 2 the installer called me and told me they'd be done by 430, so I left work early at 3pm so I would be there by 4pm. When I arrived they were far from finished and my partner also made a special 60-min trip to join me for the walkthru. We waited 2 hours then decided enough is enough and they need to come back the following day. The installers didnt like it, but at this it was 7pm and we lived 30 minutes away and had work to do at home. Installers apparently stayed at the home until 9pm rather than coming back to finish on Friday as scheduled. My partner and I were both working over 60 hours a week & they wasted 4hrs of both our time. Poor installation quality - floor is bubbling in 7 different places. They told me to wait 21days and see if anything changes. It only got worse over the following month so they sent out same installer to fix it. 1 of the 7 issues was due to water leak under bathroom floor - NOT the fault of the installers. But, they did "fix" the floor in one of the rooms & didn't put the trim back correctly. As Other 5 areas with issues - in all areas the floor is bubbling and in 1 area the planks are separating. Installer told me it's impossible to fix them, that's just how LVP is, and even mentioned that his last job was installed terribly and he doesn't care. We were never offered the option of paying extra to have our concrete leveled either, we were simply told that he couldn't do it. Zach Rose had told us we'd have the option of paying extra to have concrete leveled. They also damaged our trim upstairs. Customer service - anytime I called the company I was transferred/passed around exactly 3 different people, explained my question or issue three different times, and rarely found a resolution. I had to pick up quarter rounds from their warehouse and called 3 separate times to confirm that 2-3pm on a Tue would work. Each time that i called, i had to discuss this with three different people as i got transferred around (see above). When we arrived they were closed and the 2-hour drive was a complete waste of time. Slap in the face - I had discussions with David, Customer Service Manager. He followed his script, admitted the failures, and offered us a 2% discount. So now we have flooring that appears to have been installed by Helen Keller and we feel that the company spat in our face (figuratively) after putting their cigarettes out in our kitchen (literally). Edit: I've spoken with multiple unbiased 3rd parties who confirmed that my floors were installed poorly and that the concrete likely could've been fixed for a few hundred dollars. One of the individuals who inspected my floors also told me that Refloor is known in the industry for ethical practices and for paying people to leave five star reviews.

I have a disability and had my first floor bathroom reconstructed. My carpenter was the owners…read moreex-husband, should have been my first clue, the product was nice and pricy. She gave me no discounts and her installers did a very unprofessional job. Really hope she does something about this terrible finish off my very expensive tile. Wish the installers new what they were doing!

Thanks for the great carpet! Dee helped me pick out a great remnant for my bedroom. Very helpful…read moreand a ton of options. The installer was good too. Don showed up on time and was very good he was nice and got to work and got it done quickly! Definitely will be back.

We absolutely love this company! The team members are always professional and prompt, and they…read morestrive to explain the problem(s) and their solutions simply and accurately. We want to give a shout-out to Caleb and Chris! Some months ago, they broke up and removed a leaky old utility sink which was originally installed in our house in the 1950s. They replaced it with a shiny sink and expertly hooked up all the piping, faucets, valves, etc. We have been extremely pleased with the results! Just ran across the invoice and realized we never complimented those two guys on their excellent work - thanks so much! - The Grants

Highly recommend Killeen. We have used them in the past and has always been satisfied. Recently…read moreused them for an issue at our daughter's home (clogged pipes) after another company came out and quoted her $4000 to correct by digging up on the yard. Killeen team came out and in less than 2 hours had it cleared all for under $500. Gave us some recommendations as well. Both employees were polite and very conscientious of not tracking any dirt in the home. Will never use anyone else! Thanks Killeen

Dan and his team installed new flooring on our basement stairs. The price and quality of products…read morewere Excellent. Work was performed quickly and done to perfection. Highly recommend Select Floors and their highly qualified team.

These guys were professional, thorough, clean, affordable and efficient. They had an eye for…read moreevery detail. You can trust them with your floors. They are great!