We used Patton's Moving to move us 15 minutes away from our current house. The move was today - May…read more22, 2026.
Their employee, Tyler, came to our house and looked over everything we had to move and gave us a price of $1750 to move 2 beds (frame and mattresses), 2 nightstands, 8 dressers, a washer and dryer, and 1 mirror and a small chest freezer. We also had another quote for $1200 from a competing company.
I told Tyler, the estimator, that the other price was $1200 and he said, "let me see what I can do" and then offered to do the job "all in at $1425.". All we had to do was leave our $200 deposit & we'd get a call from scheduling. The price fair and we shook his hand and left the $200 deposit.
A few days passed, and no one had called to schedule a time for the move. We called them yesterday, the day before the move, to see when the movers would arrive. They told us that our time was between 8 AM and 9 AM.
They arrived around 8:30 today. We met the movers -Carlos, the lead mover, Juan, and Jesner. The gentlemen were just awesome. They were professional, hard working, excellent at making sure our items were placed where we wanted them, and they were so kind. They are the only positive part of Patton Moving.
When they finished the job, Carlos provided us a bill for almost $2300. We explained to him that Tyler had quoted $1425 for everything. To get this fixed, we needed to call the office.
The owner was so incredibly rude and argumentative. He told us that quotes are "just ideas" and he demanded payment. We explained that there was absolutely no information, spoken or written, that covered this. We reiterated that Tyler told us that we were "all in at $1425..." and shook Tyler's hand. The owner remained belligerent and started telling us that the movers didn't have lunch and had to walk 36 steps to get into our house and it took longer than expected to move us and to pay him. He was extremely unprofessional and treated us as if it was OUR fault that their employee lied to us and misquoted the job. We are the customer and Tyler had ample opportunity to walk our home, see our furniture, and provide us with a price. Tyler demonstrated that either he is awful at quoting jobs, or he is awful at it AND he engages in what I believe are devious business practices. The owner must also engage in these devious practices as he did not listen to a word we said.
Tyler did us wrong when he lowered our price just to get the job. He told us "all in" it was $1425.00. He said nothing about mileage, additional hours, or that your "quote" was floating. Never in my life have I had a "floating" quote for moving. He walked through our house with us, gave us a price, and we shook hands.
I felt horrible for the gentleman who did our physical moving for us. They were just awesome. Patton Moving does not deserve to have such good people working for them. I'd hire all three of them to work for me any day!
My husband agreed to split the difference with them, and yes, we did get screwed over. Legally, we didn't have to pay it. I would've preferred to see them in court than pay a company that sends people out to give low ball quotes with nothing else disclosed, then bills them frivolously and fraudulently. My husband just wanted an end to the stress so he paid - although now he regrets that.
We paid more that "splitting the difference" because they also didn't credit our $200 deposit. I'll be contacting them about this and will update my review. Another tactic. Incredible.
As a business owner, I would be mortified if a customer walked away misled, baited, and lied to.
Tyler - you should be fired. To the owner, you should too.
To Carlos, Juan, and Jesner. Thank you.
- the owner replied to my review and said that there were "things that were not disclosed" in the walk through that made our final bill higher. Tyler was in my house and saw everything that needed to be moved. We told him about the other house re: location and where furniture would go. The owners reply our blame on me for a bad quote and he said that there was extreme distance for the movers to go from the truck to the house. This simply isn't true. He also said my husband was rude when he called to talk about the bill. My husband was not at all rude. From the moment the owner picked up the phone, he was aggressive and my husband called him out on his rudeness which made the owner even more aggressive. This company is not one with integrity and I cannot believe what we experienced from the shady tactics to the treatment from the rude owner and his lies. Buyer beware.
What I've written is the truth. This company failed at providing an accurate quote, provided not 1 small print sentence regarding additional billing, they refused to be accountable, and both Tyler and the owner were incredibly unprofessional.
