I went to this store on the 9th of July to pick up my kitty litter but to my dismay they only had…read moreone bag this has been a continuous problem one of the consultants saw my frustration and asked if she could help I said yes and explained she said she could set up my home delivery for me she definitely seemed to know what she was doing although it was hard for me to keep up as her fingers were moving so fast I did become concerned when she uncovered my private info with one move but this review is not so much about that I just felt I should mention it. I got 6 boxes delivered to my house I was like this is great but unfortunately they had sent 12 bags of litter instead of 6 they had also charged my bank account for 6 bags I had not ordered I waited for Monday morning and put a call into PetSmart and although they were sorry that this happened all they could do is have it picked up and when they got the merchandise back in Ohio then they would process my refund I felt like your having it picked up they should immediately return my money why should I have to wait up to 30 days for my money so I asked to speak with a supervisor and all Mr Anthony could do is speak to me as if I was a moron telling me he was just trying to educate me on there procedures he would not listen to anything I said I did not order 12 bags of kitty litter the floor consultant that works for PetSmart hit the deliver immediately twice but now I am being penalized for it I did not order 12 I only wanted six they had no right to take money I did not authorize.then they would hold on to my money until they were satisfied with their return why should I have to wait for anything it was their consultants mistake by the time my conversation with Mr Anthony was at an end I told him I would keep the 12 bags but I would never do business with pet smart again they need to send Mr Anthony back to school to learn the golden rule the customer is always right get an education Mr Anthony and get your stuck up nose out of the air . I'm leaving a one star rating only because I can't leave a big fat zero rating!!!!!

This location had not gotten my 2 online orders completed in time. I live 30 minutes from this…read morelocation and head to the store to pick up about 15 minutes I should pickup. I've had to wait while staff complete my order and show them my order. Never again.

I took my precious Bella there to go to Rainbow Bridge. They have this tech that has no clue what…read morehe is doing. He introduced himself as a nurse. He came in with this yellow stuff in a syringe and injected her in the spine. My poor Bella was terrified and suffered the last 10 minutes of her life. She was thrashing her head back and forth and trying to get us to help her. He came in several times while she was suffering and said this is how it goes for some dogs. I kept asking for the vet because this is not how it goes. My poor baby suffered so bad for the last 10 minutes of her life. When he came back in with the vet my poor suffering baby tried to get under my husband's legs but all she could do was move her head but he came over and pinned her head to the floor while the vet came in and killed her. My poor baby suffered so badly the last 10 minutes of her life because this guy who calls himself a nurse tortured her. He tortured her. He had his hands around her throat as he was pinning her head down. She was tortured to death instead of peacefully leaving this earth. If you want your pet last minutes of life to be tortured go there. The guy who thinks he is a nurse at a vet specializes in torturing your pet.

Our Ruby had her yearly checkup today with Dr Harty! We love Dr Harty and her team!! They work well…read moretogether to make a positive experience for our sweet girl! Also, while I was checking in, the front desk staff was knowledgable and explained the difference and benefits between the vaccination's! We love C@TP and will continue to see Dr Harty and her amazing team!!

This place is amazing! Great training and boarding facility. We use boarding, daycare and stay and…read moretrain services with Jeff and his family and they've been nothing but great for our dogs!

I really like these guys, they seem like really good people. The place is unassuming from the curb…read morebut the play space out back is so pretty and very clean and shady. They do training, boarding and daycare. My puppy had some behavior issues that are resolving just by going to play, and she is so excited to go in.

Dawn is an amazing trainer!!!!! She develops individualized training plans depending on the…read morespecific needs of your dog and it's all hands on from there. My Cody had been on previous classes with a different trainer but there were lots of basics that were not mastered at all. The dog would barely listen which is the most important and most basic skill you'd need. She took him in and patiently but determinedly worked on him from the basics all the way to an obedient dog. Our dog had excessive car anxiety and over-reactiveness towards other dogs and she managed to work extensively on these issues in addition to all the basic and advanced obedience commands that a dog should possess. She even developed a plan to get him to a service dog level and the outcome has been amazing. Her approach of taking the dog in, training the dog herself for a period of time, then delivering the dog and continuing on an ongoing basis with the dog's owner is brilliant as the dog needs to not only learn all she teaches but also learn to follow the same discipline from the dog's owner. That's precisely the reason for transferring over the dog back to it's owner at a certain point. Once the dog is transferred over back to its owner, she continues to deliver lessons on a recurring basis both with and without the dog's owner and she very thoughtfully accommodates to the owner's schedule and specific needs/concerns. If you are looking for a trainer that actually puts this much thought, effort, and passion, then Dawn Hoppe is definitely you one and only person to go to. If you want a dog trainer that knows what she's doing, a trainer that customizes her training plan to your specific needs/concerns, then Dawn Hoppe is the one and only trainer to go to. While other trainers will not guarantee any results, she will work with you and will not stop until the owner's needs/concerns are fully and completely addressed! Thank you Dawn for all you've done and everything you continue to do for us!

From the owner: My name is Dawn Hoppe. Welcome to my Training Services! I train all breeds of dogs, Import & sell…read moretrained dogs, specialize in PTSD Service Dogs & Therapy Dogs! What makes my Services different is that I have 25+ years experience in my Industry! I will come in & address the whole household, all animals & I even do Equine & Dog Therapy in Ocala, FL ! I am always happy to talk via text to 386-956-1810 ! I look forward to helping you with all of your pet's needs !

NHSD Orange City has NOT posted their taxes or audits since 2020. As a donor, I asked for their…read morefinancial status. AFTER 2 Weeks, I have NOT received a reply or an updated posting. Very suspect. The County shows several Code violations, which have NOT been corrected leaving the on-site staff and animals living in poor conditions. Also, as a former board member of an international Non-Profit, I find the lack of response to my query irresponsible at best. The IRS should investigate. Do NOT donate cash to this organization until they post their required documents. Mike H.

**New Horizons Service Dogs will be reinstating their license but will face a penalty for…read morecollecting donations while they were suspended. This doesn't change the fact that they breed dogs with several health conditions. I have spoken to several people who have breeder dogs, and their vets have stated that these dogs should not be bred because they are too sick. However, New Horizons REFUSES to release these dogs! Unfortunately, many people are afraid to speak out because New Horizons threatens them. Just Google New Horizons Service Dogs, and you will find several negative reviews over the years. Very sad and unfortunate. If you do receive a dog from them make sure you receive the veterinary records. Don't believe them when they say "I'll get them for you" make sure you have it in your hand! If you buy a puppy or dog it's illegal to sell a dog without the "official certificate of veterinary inspection." I just want to notify everyone all these RED FLAGS! Holly

She helped with training on my new pup and came with awesome suggestions. She also did pet sitting…read morefor my 3 pups. She is also so responsive and so easy to work with.

From the owner: Puppy and dog training, basic obedience and manners. AKC Evaluator.read more

Dr. Alshouse is THE BEST. Best, best, BEST! If you have a four legged child you should be bringing…read moreit to Spring Oaks to see Dr. Alshouse. I've been bringing my pup here for probably about 9 years. I've never had a set veterinarian here as usually I am assigned to whoever is available during the appointment time I've selected-- I definitely will always be requesting Dr. Alshouse from this point forward. I ended up here Saturday at 9am for an emergency visit after spending the wee hours of the morning with my pup, Lily, at the Emergency vet. Friday evening she was a bit lethargic, vomited some clear liquid a couple of times *graphic bit coming* and then she had blood start pouring from her butt. An obscene amount of blood. I, of course, panicked and took her to the emergency vet. They did what they could, but told me she needed to come to her regular vet first thing in the morning for more fluids and tests (emergency vet closes at 7am). I phoned Spring Oaks at 8am while en route from Orlando (where we reside) and told the receptionist the situation. She informed me that they were quite busy and that I could come, but there would likely be a long wait. I was thinking "did she not hear me say that the emergency vet said her heart could stop?!" That phone call was pretty much the only "negative" to the experience. I understand that schedules are tight, so I understood her position in not being thrilled to have someone coming in which could throw off the schedule. However, as a mom my only priority was my pup. When I arrived the room was already ready for us and we went in and met with Dr. Alshouse. Even though I had been informed of the tight schedule situation, I never felt at all rushed by Dr. Alshouse. I could see that she was quite concerned over Lily's state. The situation was a lot more severe than I had expected and Dr. Alshouse said Lily would need to be hospitalized for a minimum of 48 hours. Three hours at the emergency vet cost $1200, so when I heard 48 hours of hospitalization I couldn't help but slightly panic over the associated costs. They came back with the projected cost - about $1100 I believe - and said that a 50% deposit would be needed. I was shocked that she could stay in a pet hospital with supervision for 48+ hours for less than 3 hours at the emergency vet! Dr. Alshouse gave us a few extra mins to say goodbyes, etc and informed me that they close at 2 on Saturday, but that I should feel free to come back to visit before that. I went back around 1:15 and all of the staff were very friendly and let me visit with Lily without interruption or making me feel at all rushed. I really needed that extra visit and greatly appreciated it. Dr. Alshouse also made arrangements with me to visit Lily the following day, and gave me several updates throughout her stay via voicemail and even a picture text. Which, again, I really needed and appreciated. Dr. Alshouse took her time when explaining medical related items, answered all my questions, never made me feel like her time with us was limited and really went so far above and beyond. I felt like Lily was in some sort of VIP boutique pet hospital. It was a horrific experience and I really was unsure of the outcome, but knowing that Lily was in Dr. Alshouse's care made it a lot less stressful. I truly believed that Dr. Alshouse would do anything she could to save Lily and to make her stay as comfortable as possible. I've never met a more caring, nurturing or kind veterinarian. My only wish is that she took two legged patients also! A huge thank you to everyone in the practice who cared for Lily during her stay. Everyone's kindness is much appreciated.

Took my biewer terrier in for trouble breathing and honking like a goose. Dr Krudop listened to…read morehis heart and said he has a heart murmur and recommended x-rays. I brought him back for x-rays the next day. it showed an enlarged heart, grade 4 heart murmur, lungs were clear, liver was enlarged. He wanted blood work that would be back Monday. Dr Krudop would be out of town until Wednesday but he'd leave notes in the file. My pup was having trouble breathing and his tongue was turning blue. took him to urgent care Saturday and they heard crackles in his lungs we got a lasix shot and pills. I left multiple messages for Dr. Jackson to discuss the blood tests Monday. He finally called back in the late afternoon. He wasn't too concerned about the lungs and said my pup didn't need lasix. I asked what he thought about the enlarged liver and he said "he's a Yorkie that's normal." He said Dr. Krudop would be back Wednesday if I have any other concerns.

Exception, personalized care for our dog every time. Whether routine check up and teeth cleaning or…read morediagnosing an illness the Dr's Techs and staff always come through. Thank you

Dr. Brewer dropped my dog's care mid-treatment over one sentence. I told him I'd done research on…read moreher incontinence medication. He cut me off: "Then maybe you are too smart and don't need us, so we'll send you her file." I was dumbfounded. I didn't contradict him nor did I make any decisions. There was no need because her treatment, 2mg Estriol, is working perfectly and the titration plan can still succeed. This isn't care. It's an ego problem. Equally concerning: after consulting, his claim that 2mg estriol long-term causes bone marrow suppression, and adding Proin was the only option, doesn't hold up. That risk belongs to older long-acting estrogens while Proin carries a real and documented risk list. -- Per the FDA label, the Freedom of Information summary, the EU SPC, and the myelotoxicity literature. A doctor who won't stay current on the literature while condescendingly defending his ego is dangerous. If you want a say in your animal's care, avoid Dr. Brewer.

We have a young Labradoodle that Sharon trained for us and he is doing so well. Her love of dogs ,…read moreknowledge and professionalism is apparent upon first meeting. Her facility is very clean and comfortable. She takes great pride in her work and it shows. We can't say enough great things about Sharon and her training academy. The love, dedication and results are 20 out of 10!

From the owner: We offer Puppy Training, Basic Obedience Training, Advanced Obedience Training, Service Dog…read moreTraining, Professional Puppy Raising, 1 on 1 solutions private classes and Puppy Pick Assistance.

Wow Shari is amazing. She has watched our pets in our home and it cost way less than boarding at…read morethe vet. Our animals didn't suffer from the trauma of being in a strange environment either. If you don't have many pets I know she boards them in her home. Definitely a great option for your family pets.