Placed an order for balloons on 11/19 to be picked up between 2 and 2:30 only to return to the store and find them closed. I did not receive a phone call or any notification to that effect, just a note written on printer paper with a permanent marker that said, "Closed at 2". Called the store a week later for my refund only to be told that I had to come into the store for the refund. read more

This place is so unorganized and cluttered. Usually only see one person working at a time. read more

Party City - Party Supplies Near Me - Albany, Georgia

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First, the young lady at the register called her supervisor for assistance up front. Judging by her response, having to explain the reason for the assistance, helping us and a store full, I imagine he was in no hurry to assist. Ten minutes later he came up front. I found LED balloons here & made me happy. However, that excitement was short lived. Negative side, they do NOT blow them up b/c they require batteries, and they have too many complications. Well, why in the world do you even have them? They finally decided to blow it up but the balloon would not float. He had no idea why. Really, I can't help but wonder if he didn't use the helium tank. We were offered a 30% off during our next visit and for that I thank them. read more

If I could give negative stars Party City in Albany, GA would definitely have them!!!! This place is so unorganized and the staff is extremely unprofessional. Being that this is basically the only party store in town, 3 out of 3 times party city has disappointed!!!! One in store, I ordered balloons paid for them to be blown and picked up later the balloons looked as if they had been blown up 2-3 weeks prior, twice I placed online orders, no one at this place had sense enough to even pull the online orders and acted as if it was my fault because my order wasn't ready, the first time the wrong items were place, yes less expensive items that I had ordered were placed in the bag as well as the wrong color of a balloon runner... I wasn't the one to pick up the fist online order therefore I wasn't aware that the items were incorrect until it was too late to return them. Then on yesterday, June 26, all I ordered were balloons to be picked up at 10:30 am I purposely went late to ensure that my order would be ready and that my balloons would be fresh. The order had never been filled, the associate claimed she couldn't find my order, after learning that it was an online order she tells the store manager she has not had time to fill any online orders and I had just placed the order at 8am. Never once did they try and rectify the issue, never offered to blow the balloons just kept showing me all the orders that they had to fill. I demanded a refund of my purchase when the manager decides to explain that they have no control on the online orders I informed her that wasn't a problem of mine I placed an order and expected it to be filled and it's sad that 2 out 2 times they have royally disappointed. From this point forward I'll buy a helium tank and inflate my own balloons. I will not spend another penny at Party City in Albany, GA. read more