I went in to grab a single pokémon ball balloon for my boyfriend and to my surprise it lasted 2 or 3 weeks before his niece popped it by accident. I went back to grab a few more balloons for my friend since she was at a hospital for a fractured back from falling off her bed. They happily filled my order of a few gender reveal balloons, dinosaur balloons, peppa pig balloons and many more. Not only that, I went in a few times during a single hour because I wanted to make my friends some balloon animals and they thought it was really funny that I was so excited to make balloon animals. The balloons last for a LONG time and the staff is always so helpful. read more

Party City-Baltimore West - Balloons in da car. (gamer balloon, dinosaur balloon, "it's a girl" balloon and many more not seen.) - Party Supplies Near Me - Catonsville, Maryland

Located in a shopping center on Rte 40. Fairly easy to locate from the road. Parking is fair. It seems like this store, Party City is few and far between. This store is of a fair size. For the most part, it is organized, and is pretty clean. I haven't had an issue with the staff, as they have always been helpful to me when I have needed them. I can generally find what I'm looking for, whether it be a costume item, party favors or BALLOONS! I'm slightly bummed because I swear their prices for balloons have since increased, but whateves...they always do a good job at giving me what I want. I'll keep going back. read more

A couple of times I been to party city on Rt40 west but one of the times I when and they had posted a price on their candy and when I pointed it out they said it was incorrect didn't seem to care and didn't give me the sale price that was posted... other times I been there and don't know if they are going to be nice or in a I don't care attitude read more

I bought 5 graduation balloons and by the time I got home 3 were drooping. My party is tomorrow and they are unusable! They aren't empty so they didn't pop- either they were tied wrong or filled incorrectly. I live too far away to go back- I stopped after work. So disappointing. read more

Party City-Baltimore West - Party Supplies Near Me - Catonsville, Maryland

RUDE RUDE RUDE!!! Customer service is extremely important to me... but apparently not so much to the people in this store. I went to this store to pick up balloons that my girlfriend ordered for her daughters' birthday party for her. When I arrived at the store, the lady at the balloon counter had nothing but attitude. It was suggested that I ask for a bag to put the balloons in so that they are more compact in my car. I asked for a bag and was told (very rudely) that the bags costs $1, Are you serious? You are charging paying customers (the balloons did cost money!) for a bag??!! and whole dollar at that??!! I picked up the balloons and took them to my car that was parked directly outside in the fire lane. I put the balloons in the car and realized it did not seem like there were 20 balloons (what my friend ordered). So I counted and there were only 10. I immediately looked up in the sky just to make sure there weren't any traces of pink, orange, and blue in the sky and sure enough there were not. I went back in the store and the woman was rude again telling me she gave me 20 balloons and I must have let them go. How does one let go of 10 balloons in the sky and not realize? Further, how does one look immediately in the sky (I was parked right out front) and not see these 10 balloons float away?? The woman kept debating me and asking me was I gonna pay for the 10 additional balloons. I got fed up and called the manager over. I was so fed up and just wanted to get this task completed for my firend that I was willing to just pay the $7 and change for the damn balloons but what I was not going to do was be spoken to in the manner that this young lady spoke to me. I spoke to the Manager about his staff member. He then fulfilled the order of 10 additional balloons but still had me pay, even after he asked me if I let the balloons go and he told me no. Bottom line: if you value respect and customer service do not step your foot in this store, and PLEASE PLEASE PLEASE do not make the same mistake that I did and count any balloons you pick up in front of the staff before you leave the store, because apparently there is no way to notice 10 balloons with extremely long strings ascending into the sky right in front of you. read more

I agree with the other two ladies in that customer service is terrible. The aisles are way too small and the store is nearly always unclean and junky feeling. I love party city but from now on I'm almost strictly an online shopper. read more

On the plus side, they have decent inventory & some extraordinary sales. On the negative side however, I don't know who manages the place, but they should probably be a bit more discerning about who they hire. I don't demand smiling, happy service necessarily, but the Party City staff is often openly rude and unprofessional. Extemely rude and professional in fact, almost to a comical "am I on Punk'd?" level. The store is also a mess. Not dirty, just junky and unorganized. The strip mall it's in is accessible enough with plenty of parking although there's oddly not a trash can in sight. I can't recommend it unless you just somehow don't have a better option. read more

Had a great experience with getting balloons this afternoon. Staff pleasant and prompt. Store was clean and organized. The renovations to the entrance are great and made my experience easier. read more

They always have deals but poor customer service I don't need a cashier rolling eyes and pouting. I was looking for party supplies, it was crowded the Ravens were heading to the Superbowl ( yes this post is late) they had any and everything you would need for a great party. You just have to get past poor customer service. read more

Party City-Baltimore West - Ravens supplies - Party Supplies Near Me - Catonsville, Maryland

Manager went above and beyond. Her employees completed my balloon order quickly and she found my missing keys. Literally 10/10 above and beyond and they all deserve raises (they were working late afternoon shift today) read more

I like the new design of the store was a little confusing at first but the young man show where everything was located. The young man asked me two time if i needed any help but I knew what I was looking for so I just told him he can help someone else. There was a moment when I saw a sample wig and he helped me try to find it and he even went in the back to make sure but couldn't find one. I think since they have changed the store and maybe got new staff things seem a little better than what it use to be. I was doing a photo shoot and needed mardi gras mask and found a lot more than what they use to have so that is definitely a plus now too. read more