I called and was told the only way I could place a ballon order was by doing so online or in person. I was not comfortable doing that because I wanted the ribbon to be 14ft because I was going to place them in the foyer and I didn't trust that detail would be prioritized with an online order. I came in and quickly placed my order. The kid helping me didn't offer much assistance in relaying what would be best for my needs. He focused on upselling me with "unnecessary" options. He suggested I get the upgraded air that was suppose to last up to 18 hours. He got my name wrong so when they called out my name I didn't know it was my order that was ready. When I placed my order, I was very specific when I told him I needed the ribbon to be 14ft. He didn't rely that detail properly. Keith was kind and offered to redo the ribbon and make them longer, but he had already completed them and I didn't want to be difficult. I put my balloons in the car and drove home. I took my balloons out of my car and realized 2 were already losing air and no longer floated. I put them back in the car and drove back to the store. No way did I pay more for them to last longer and they're ruined before getting home. I called the store to voice my concerns. The gentleman that initially rang me up answered the phone and advised that the walk from the store to my car may have jeopardized the balloons because of the heat. I'm sorry, but was I not expected to take my balloons home? I asked to speak to a manager and a pleasant woman answered and said they would rectify my issues. I came in and Jay pulled me out of the line and said she'd be right with me. We discussed solutions and she advised she would be right with me. Keith walked up and was super friendly and helpful and had me out the door in 10 minutes. read more

Party City - My initial order before they corrected it - Party Supplies Near Me - Gilbert, Arizona

The team here exceeded our expectations today. We had a small order to fill 9 balloons with helium. They were extremely busy due to superbowl weekend. They happily obliged in taking care of our order in 30 minutes. We left and upon our return found out that 1 of our Mylar balloons had a small tear along the edge. They didn't carry this specific balloon so they patched the seam as best as possible. Not only that, they inflated an additional 7 balloons for us to go with our bundle--on their own volition at no cost. It's a spectacular example of customer service. Well done!! So, after that, I take my balloons to my car and one pops. The balloons were for a birthday party and the one that popped was a number for the age. I went back in the store and, they gave me a brand new balloon no cost. The only question they asked was "which number is it"? 5 stars for sure!!! read more

Horrible customer service . I ordered a balloon that had the option for a name on and the employee got frustrated and said " if anyone asks for this tell me don't do it anymore" and then the other employee said just "PUT IT OFF CENTERED " Absolutely SO RUDE !!!!!!!!!! Heartbreaking that they would be so rude for a service they offered read more

Ordered balloons for a big party, they nickled and dime you on everything. The girl helping me acted as if she was doing me a favor. They offer packages, I selected one paid all the up charges. They said it would be 10 to 15 minutes, 35 minutes later they were finally ready, cheap balloons they started popping the minute I started to leave, it was such an unpleasant experience I just left rather than having them replaced. Paid for the "ever loft" so the balloons would stay up more than a few hours, must of missed half of them, they were on the floor in less than 24 hrs. I'll go anywhere but Party City on power in the future, they really don care. read more

Horrible customer service. Ordered a balloon bouquet last month for my daughters birthday and since i was already at the store the associate rushed my order and even put some liquid in the latex balloons to make them last longer. Went in today and it was a different associate and different manager and i tried reordering the bouquet for my sons birthday today and since i didn't order the bouquet online because it was available online anymore for some reason. They couldn't honor the price i paid and also said i would have to pay for the liquid they use to make them last longer. I drove 30 minutes away because there is no store near where i live and had to pay twice the price i paid last month for the same balloon bouquet. read more

Came to exchange a costume that I bought for my dog as I accidentally grabbed the wrong size. I figured it was no big deal, since I still had my receipt. I went into the store and grabbed one that I wanted to exchange it for which was a smaller size and handed her my receipt. She proceeded to look at the costume that I was returning and asked if I had the tag that was attached to it I said no because I ripped it off. It was literally the tag that said what the costume was. Then she proceeds to tell me that she can't return it or make an exchange because I don't have the little tiny tag that's on the actual costume, even though I have the receipt that shows the transaction that I made for the costume. Almost $30 down the drain. maybe you should warn people about the return policy if that's gonna be that specific. Every other place you just need a receipt. Literally made a 30 minute drive just to exchange this. Wasted time and money. read more

Me and my family went to this place for one of our family s birthday, we were standing for 35 MINUTES for them to call us but oh they did not suddenly they give us the balloons when we asked for it but they give a poor exuse saying that did could not find us but we were standing there the whole time! The price s of this place is overpriced and the floor is dirty with rude employees. Highly don't recommend this place especially if you get overwhelmed easy! read more

Took my own Mylar balloon with my own anchor in to be filled with helium. They told me it would be 30-45 minutes. After 1 hour and 15 minutes I asked for my balloon back. Instead of offering to spend 30 seconds filling my balloon I got a half hearted "sorry." read more

I'm only giving 2 stars because the cashier was patient & nice. I found my receipt as he was completing the transaction & asked if I could just do cash back. The attitude coming from his co worker jasmine was ridiculous. I'm there with my 12 year old & super calm. The under the breath comments as she walked by me were not needed. Don't work in customer service if you're just going to bring your attitude to work. Cause one of these days your going to give it to the wrong person. read more

I picked up my balloons I ordered online and they were wrong. I had to wait for them to make the correct ones and they didn't give me any kind of discount. read more

5364 Power Rd. in Gilbert was center to pick up an item from your Stapley and baseline store arriving this store was hotter than your staple store air conditioner is not working it is ridiculous that you would put your employees through these unworkable conditions corporate should be ashamed of yourself I'm pretty sure your offices are nice and cold. Shame on you party city read more

The store manager and associate were very kind and understanding. Thank you! Recently, I purchased a lot of NYE items for our party. Unfortunately, my family and I got sick and had to cancel the party. I called the store and a woman told me I could get a refund due to my circumstance. I paid $150 in decorations. When I walked in the associate told me she could only give me store credit. After explaining my situation and who I talk to (which the woman was at a different store) the store manager on Power Rd. in Gilbert, AZ accommodated and gave me my full refund. I want to say thank you to that manager for the understanding and assistance. I will shop at this Party City next time I need party supplies. read more

We are so disappointed and frustrated about our experience. We bought over $159 worth of items for our daughters birthday party. Then due to Covid19 we had to cancel it. The store was not open any longer to try and return it. I called and was told that regardless of when they open up they could not accept the items back. I was shocked! I mean we didn't take anything out of the packages and everything still has the tag on it and we placed it in a clean storage space in the house. And now we have all these items that we cannot return and cannot use! Ugh! I cannot believe the lack of true genuine care and concern for customer service read more

The customer service at this location is HORRIBLE! They just stand around making balloons and ignoring people who are standing in line to pay. I was also disappointed in their selection of items for adult birthdays. read more

Seriously what's the point of advertising curbside pick up when nobody even pays attention when you're outside?!? I clicked on the link that they sent via text and put "i've arrived" and did not see anybody come out! I waited for about 15 min, called the number posted like 3x on their stupid sign on the parking lot but nobody picked up! After 20 min, just ended up going inside to pick up my damn order.. Thought it was busy in there but turned out it was not! Ridiculous service! read more

Horrible customer service. Employees are extremely rude and not helpful. Selective on their customer service. Stephanie was extremely rude. Wouldn't be surprised if this store shut down in the near future. read more

I was just in there wanting to get a Halloween costume found one so I went up to the front counter to the lady that was making balloons and asked if I could get help in the back she asked me what number costume I wanted and somebody would be back there I waited for 15 minutes went back up to her and she said I had to wait till the line was clear I told her there was only two people before and now there's eight the line. It's never going to be empty, so I guess I am not going to get any help.she said she didn't know what to tell me but they only had two people working and tow people training and at this point she wasn't even making balloons she was reading a paper. It's not the first time I have not gotten help at the store. Truly frustrating read more

Just popped in quick today to see if this store carried Gelatin Sheets. To my dismay, I found plenty of other jello dessert packages and pudding supplies but not actual Gelatin. So disappointed. If you're going to carry other basic dessert ingredients, you can carry Gelatin too...? Just an idea. Otherwise, a great, fun, and full of variety store. read more

Its a mad house with Halloween coming and they quickly got our costume. Just need more fitting rooms. read more

I called and tried to order a balloon bouquet for pickup (because the website doesn't allow you to make pick-up orders) and was put on hold because "there's only 1 register and 2 customers standing in line." I waited 20 minutes and finally hung up. This was my second attempt to place a phone order this week: the first time, I was told that they wouldn't take my order because "the store wasn't open yet." The store opens at 9:30; it was 9:28. I will be going somewhere else from now on. read more

If I could give you 0 I would. I was in there today to buy Halloween costume. The store smell like body odor and sweat. The employee that was assisting me with finding my costume was very helpful and very nice however all the other staff I encountered were incredibly rude and disrespectful. When I get up to the register she did not even say hello to me just told me that my sale was the final return because it was a Halloween item. Then cashier acted like she had nothing better to do then complain about her job. Also the people in the store, their behavior was despicable. Cutting in front of me, blocking aisles with their carts, and when I politely said excuse me to quite a few people so I could get by , they acted like they didn't even hear me and continued to completely block the aisle. I will never be shopping at this store again... I hope the owners of this place take the time to read the review. They clearly need to be more thorough when hiring their staff. read more

Suprisingly - this was my first time to a party city. I usually blow up.our own balloons bit decided to give it a try this time. Well, of course the employees here barely had time to help and the manager was running around like she had no idea what she was doing. I stood and waited for the balloons for 10 minutes until I was finally acknowledged and advised I had to pay first. That was a waste of time... looks like my helium tank will do just fine going forward. read more

Went to Party City for balloons and was told 30 minute wait for one Ballon which I only assume takes seconds to air up. Asked for the favor just to air up one baloon and was told they couldn't paying custermers ahead of us which was not there yet. We are paying customers too and are here. Don't understand a 10 second delay for one baloons smh Needless to say Frys will accommodate are one ballon. read more

Terrible service. Paid $15 for a balloon that flew away in ten seconds when I got out of the car. Go back to get a new replacement and get placed in line 25 min behind other orders. It's poor customer service to make someone who had an order previously paid for wait behind other orders for people not even in store. Plus the store was backed out the door with slow cashiers. read more

My daughter was having a Gender Reveal Party and I brought in 2 black balloons to be filled. I had purchased the reveal balloons from a well known on line website and read all the reviews and was very comfortable buying them. Well the day had come and I was extremely stressed preparing for a party at my house and stopped by to purchase a dozen of balloons as well. A wonderful and I mean wonderful woman by the name of "Angela" had helped me out tremendously with attempting to calm my nerves down and assured me everything will be fine! Off I went to Walmart right next door to pick up a few things while they were taking care of my order. I turned my head and Angela came up to out of no where and wanted to discuss an issue with the balloons that I had brought in. My balloons were of poor quality and could see right through them when they were blown up! Angela had taken the time to find me and I don't even know how she even knew which isle I would be in but found me. How caring and a beautiful person she is!!! I asked her to throw out those balloons and I will purchase the one from Party City. I cannot believe how Angela came to me to tell me about these balloons. My heart melted and being the emotional wreck I was, she took my breath away. I returned to the store the balloons were ready and she helped me to my car with them. Let me also mention that the gentleman that worked there too, I'm sorry I forgot his name but he was from Wisconsin was very helpful as well. I made it home safely with no busted balloons! The party was a hit and so was the Gender Balloon. It was the best gender balloon I EVER seen! The balloon was filled with so much confetti and the dark blue made it that much better. BEST BEST SERVICE EVER! Thank you Angela for calming me and providing me with the best service, and most of all your true concern touched my heart and will never be forgotten. ITS A BOY!!! GO BLUE read more

I bought balloons from party city a week ago (so they wouldn't run out of the cinco de Mayo ones I wanted), and brought them back on cinco de Mayo to be filled. Today they are claiming they are having a helium shortage and refuse to fill my balloons. However, they are continuing to fill "pre-orders." In addition, they are rude and hateful and seem frustrated with customers. Meanwhile, I spent $35 on balloons a week ago, and now they are telling me to buy a $35-$50 helium tank. Terrible customer service. I feel the least they could do is offer a discounted rate on the helium tanks they are selling, since I have already bought the balloons. read more

I was very disappointed with my visit to party city. I haven't taken my children to get Halloween costumes in four year because I simply could not afford to do so. They were extremely excited to be able to pick out their own costumes this year. When we first got there they headed straight over to the wall to pick out what they wanted to be as we ordered off the wall we then headed over to where you pick the costumes up. The young man behind the desk just handed them to us with a yellow ticket. The yellow ticket indicated there were other items to make the costume whole. After handing them to us I didn't know if they came with the costume or we had to purchase them separately? Finally the lady where we order them from said that they were to be sold separately. I had no problem buying them the items however they were nowhere to be found! So we left went home and they wanted to try on their new costumes everyone was excited and super happy until one of the light up eye glasses didn't light up! So the following day we went back to return the eye glasses that weren't working and received a new costume marked 50% off because the eye glasses didn't light up! (How ironic) I asked for another one that had all working components in them! My daughter also had picked out a dead angel costume that included a halo which was missing as well. Needless to say the experience was a hassle and very disappointing for the amount of money that was spent! read more

Very helpful!! In and out very quickly with what I needed. Spent the previous hour at the party city in chandler, where your rude manager brandy would not fill up two balloons for me. Very happy I could get in and out quickly with what I needed at this location. read more

Worst customer service ever. I purchased some party supplies last week along with a couple of Halloween costumes. I needed to return one of the costumes because my daughter found it "too itchy." My attempted return was well within their 30-day return policy and even more in advance of their 7-day before the holiday for seasonal merchandise limits. The manager simply told me, "I can't return this. We don't return costumes or clearance items." I asked her where it says so on the return policy on the receipt. She replied that it did not say on the receipt. She reiterated she can't return it. No, "gee, I'm sorry for the inconvenience." No offer to exchange it for a non-itchy costume-- NOTHING. Just I can't return it. No thank you, no sorry, no nothing. I had spent $153 on that receipt and she refused to return a $10 costume? Ridiculous. I have half a mind to take the $150 worth of stuff I bought and return it all to them. I WILL NEVER SHOP HERE AGAIN. I SUGGEST YOU DON'T EITHER. read more

Terrible customer service. I went in the other night to buy 13 Balloons for my sons birthday. I had to dig through 20 different disorganized balloon bins while Juanita the store employee leaned against the counter and played on her phone. I couldn't find the balloons I wanted and when I asked she lazily told me " nope dont have it, what's out is out" and then went back to her phone. HELLO this is party city What do you mean you don't have any more balloons? I spent $25 on 13 balloons and it took her 20 minutes to fill them up because she was on her phone. Management wasn't anywhere in sight. As she was taking her time filling up balloons because her phone was more interesting.She was rude at check out and she forgot to ring up the party poppers. I searched other places to get balloons but I needed them for the morning, it was just easier to wait. read more

I was already having such a bad day and to top it off one of the balloons I had just bought got away from me as I was putting it into the car. The employees were so kind and replaced it for me no charge, they were friendly and considerate despite how busy their store was. It really made my evening so much better, I can't thank them enough for the small act of kindness. Will always go to this party city! read more