My daughter and I went into Party City on Super Bowl LVIII 2024 day!!!! It was sooooo busy!!! Balloon bags for pre-orders, for the Kansas City Chiefs and the San Francisco 49s were everywhere in the store! All of the aisles were filled with balloons! The registers were packed, and so many customers were over in the balloon area, central within Party City! It certainly was a party inside the store for Super Bowl Sunday! This Party City location is off of the 95N/Ann Exit. It's right next to Trader Joes and Yogurtland. There are a lot of parking spots available! We had to go Valentine's shopping for her school party! Looking through the aisles we spotted some large packs of small goodies and toys to put in Valentines bags for her school class. There was also a small section dedicated to Valentines gifts, so we were able to find Valentines themed bags at Party City. The store was well organized and stocked. It was just extremely busy with Super Bowl Sunday! We were able to find exactly what we were looking for at the store though! It wasn't too expensive for all of the gifts, approximately $40.00 for everything! We waited about 10 minutes in a line though for check out. All of the registers were occupied by Party City team members, so, it was going relatively quickly! This is a go-to place if you're looking for party options such as balloons, decorations, or toys! read more

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Clean isles and well organized. Multiple workers helping customers with balloons and stocking shelves. Sadly the quality of their costumes have demonstrated. Zavi was an awesome cashier. We were just bummed there were no 18 year old specific decorations. We found cool color flamed candles which are unique. read more

Ok, if you ever need a balloon, go to a place that understands the laws of the state and are not lazy! These people want to make the sale! After my ridiculous experience at the dollar tree, where they told me they couldn't sell me a balloon without the weight but they wouldn't let me purchase anything in the store for a weight. Party city was like you can purchase any one of our thousands of different weights or even anything else in the store would work as long as it had weight or you can even ask them to tie them to your keys and that would work. Great service, great value and amazing selection. read more

Party City - Balloons - Party Supplies Near Me - Las Vegas, Nevada

Running out of New Year decorations, everywhere else was fully stalked items ranged all over the place you had cheap items like table covers 4 for $5 but then you have Number balloons costing $15. Helium is expensive here to I have found it almost $10 cheaper else where same size. The cashier was nice and he was quick checking people out. Happy New Year's Eve!! read more

Party City - Party Supplies Near Me - Las Vegas, Nevada

Worst experience the employees are super rude and condescending. Terrible customer service. Won't ever be back to this place no wonder is almost bankrupt. read more

Party City - Employees on their phone and not helping customers - Party Supplies Near Me - Las Vegas, Nevada

Just want to say that their service and product was superb. It's been over two days since I picked up these balloons and they are still strong! They were ready to be picked up before requested time. I purchased 16 balloons. This a picture of a few I put around the house. Thanks!! read more

Jayden at Party City helped with the balloons I needed He was very friendly, knowledgeable and personable! Hope he is here when I need balloons again! read more

The store is super helpful for quick items that you need for Halloween or a party. The people that work at this location are very friendly when you enter the door. I enjoy the variety of options of styles and colors for the things they carry. Some of the items are a bit more than you would expect to pay, but the selection makes up for it. read more

I was in here on March 10 about 4pm and the customer service was phenomenal. There were 3 younger women working. One at the balloon station greeted me right away and offered my son a balloon. Another girl blew up our balloon order and let my son watch. And the young lady at the check out interacted with my son and showed him how she curled ribbon. It's little things like that and those interactions that make all the difference in an experience. I've always had great customer service here, though I usually do curbside pick up. We will be back to this location. Thanks for the great customer service. read more

I am going to party city today with mommy and Maghan and Sidney today to get my Scooby doo costume for me and for Sidney her rainbow dash costume for Sidney read more

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Seriously party city. At a time when people are desperate to have any retail sales. I go into your store I'm waiting at the checkout counter no one's in line. Although three or four employees walked by me and are talking to each other no one bothers to come and check me out. I waited several minutes and finally I just walked out with my full basket left at the counter I really want to support local businesses but some businesses simply don't deserve the support read more

The associate name Zoe was so helpful when I came into your store on December 28th my birthday. I was in a hurry to buy my own birthday balloons and Zoe took extra time to make sure I had all that I needed. She was so sweet and so helpful, hard to find good customer service like that these days when retailshopping. I will definitely return & hope to see her smiling face again. read more

Bought 2 helium balloons and after a few hours one of them deflated. Not worth the money

These people don't wanna be here at all! I could tell how upset he was about blowing up the balloons I bought so I said just do half...instead of 20 I said just do 10. Really? First time I've been here. People complain that "everyone goes to Walmart" I get the same service (none) for less price. read more

Horrible customer service! I arrived to the store, only to find bare shelves. When I asked an employee for assistance he seemed quite annoyed, I asked if they were out of stock on items and he told me no they were remodeling the store and turned to walk away... I said, may I ask you for assistance in locating something... his annoyance continued and I asked for the specific design and items I was looking for and he radioed to find out that the items were packed away and not accessible... I was disappointed, and proceeded to ask, is there a free shipping code you can provide since I will need to now order the items online and he said I don't know to which I replied.... would you mind checking? And the once again he radioed and the response given was, you can google and look online to see if you can find something. This is one of the worst interactions I have had in the customer service field, there was no effort made to actually offer assistance. Literally felt like I was begging for help! Definitely will not be returning to this store and potentially any Party City after this. read more

I called to make sure they had a specific balloon in a specific color and the girl that answered told me "well we just got inventory so we should have that" I asked well can you make sure because online two days ago it said you didn't have it and I don't want to drive all the way there for nothing. Her response was "I'm pretty sure it's here because we just got loads of inventory". Too lazy to go look? I was not happy that she didn't actually go look but I still drove over there only for them to not have what I wanted. The girl was so lazy! She didn't like the fact she needed to go look for it then when I asked her to check other stores you could tell she was not happy to do it. She had an attitude and was lazy and should find a new job where she doesn't have to speak to and help customers. She told me Rainbow probably has it but they didn't answer their phone. I go to rainbow only to find out they stop doing balloons at 6. This ruined my entire plan for my friends birthday. She could've told me that seeing how I wouldn't have made it in time and also they should've just told me from the beginning that they didn't have what I needed. Party city used to be an awesome spot to buy balloons and party supplies but now it's just gone downhill. read more

Don't Come here unless you want this to be the final straw of you losing your SH$T before a party. I spent $50 on filling up Balloons that I brought in only to have them get tangled to shit in the parking lot when a gust of wind came at me when I was trying to get them to the car. I might as well Have just flushed the $50 down the toilet cause the balloons are one big ball of mess. Hindsight is 2020 so yes there was wind I should have thought of some thing but considering they work there and deal with balloons all the time I feel like they should've warned me or helped me to my car or something because the second I stepped out the door I was done for. Not to mention $50 for helium I should of just bought my own tank and then I wouldn't have a ball of tangled balloons I can't do anything with at my party tomorrow. read more

Party City - This is what the balloons look like I picked them up at 7pm last night... what a joke - Party Supplies Near Me - Las Vegas, Nevada

Second time coming in here within the last two weeks. Hand picked balloons and they stated they have orders so it would be a 20+ minute wait even with an empty store. Just to blow up 3 balloons. I understand they have online to complete but they should also be able to provide services for Guest who are walking in. Had to walk out both times and I used to never have issues coming in and getting balloons read more

None of you guys are lying. I asked a basic question as where invitation cards are located. No one could answer this question. I wanted to get in and get out but now I am having to wander around aimlessly read more

Very unprofessional. While picking my order up I noticed that one of my balloons were deflated and when I told the employee, she said she knew and walked away to finish a previous order when my pick up time said a specific time in my receipt. The three employees who were working today had a very nasty attitude and it is sad because I always support this company. I expect quality service every time and today was the total opposite! read more

I mean there isn't much else to say about party city except that I always find the things I need there no matter how obscure i think they are. Halloween makeup, parties organized by color. Balloons. Costumes of all kinds. It's my go to often. And they aren't overly priced either. read more

How is it your main responsibility to do balloons and you have no helium? Extremely unacceptable and unprofessional read more

Oh my god...this new balloon ordering system is sooo not customer friendly. Some clarification on this whole ordering process would be useful. Like if I see a sign that says "balloon orders" then yes, I'm most likely going to do an order there. Instead I'm sent to another register, not asked at all if I want to put an order in. Seriously, do you really think I want to pay $50 for balloons that aren't inflated? Uh no. Good thing I've ordered balloons here enough to know what I want. However the new set up seems to be a disaster. And confusing! read more

Party City - I requested high float for the balloon bouquet I purchased. The zero is deflating less than 24 hrs later. - Party Supplies Near Me - Las Vegas, Nevada

Family & I paid this Party City a visit because we needed to get some supplies & order balloons for a party we were having for our kids. First impression, I thought it was smaller than their previous location that was located on Tropical & Centennial. The staff was helpful when we picked out the girls' balloons. Prices are decent, but some items are a bit more expensive. I wouldn't buy their bags of candies here. I know they're cheaper at Walmart or Sam's Clubs. The other day, however, I placed an order online to have it picked up. I ordered two cake stands. I guess you have to connect the cake stand and the plate together. I tried doing that, but the fit isn't right at all! I would've thought that they'd check it before giving it to me. I had my husband pick it up btw, & he didn't check to see if the two parts were compatible. Men.. right? Lol, all jokes aside.. Seriously, check your items if you're doing pick up to be sure that everything in your bag is correct. read more

Place sucks!! Purchased balloons at 1:08 PM and was told 20 mins to have them blown up. Well it is 1:58 and I am still waiting. The manager that is blowing them up has stopped and walked away from my order literally 5 times. I asked to have someone focus on the order and blown off and watched it again. If these were not for an important occasion I would have gotten a refund by now. Party City... you are dead to me!! Never coming back. read more

Party City - Checked out time. - Party Supplies Near Me - Las Vegas, Nevada

So grateful for Haley's help today! She was amazing & super friendly. I will definitely be back for all our party needs. Thank you!!!

I'm so disappointed not even 24 hrs my balloons that I purchased went down. The balloons didn't even look like they were blowed up right. I even payed for the high float, I really don't think they put the hi float in them. read more

Love that it's always full of cool stuff for most events and the prices aren't half bad!! Friendly and helpful customer service!!

The worst service I have ever had. Extremely rude not helpful at all was on hold for 20 minutes while I waited outside for my curb side pick up that was scheduled for a specific time and It was 40 minutes past the time It was suppose to be read more

Now I see why this place has such terrible reviews. There are a bunch of incompetent people working at this location. And not to forgot, they have no customer service skills. It's like a bunch of zombies working here. This is the second time I've placed a pick up order and had to call because I never received a confirmation on if my order was ready. Second time I was told none of the items I ordered were in stock. I decide to go in because this has happened before where I'm told they don't have it and sure enough they do! I found all items I originally purchased! I asked the manager why is this happening, are they checking in the system and it's showing it's out of stock or do they walk around and look for the item? He told me they need to walk around because they can't look items up in the system. Well, how is it I find all 4 items in less than 5 minutes, but yet the girl I spoke with said none of the items were in stock?? That means, either A. she is lazy and gave a half-assed attempt to search for this items, or B. put me on hold for 5 minutes, pretend to look for the items and just say it's out of stock. It's so pathetic the type of people this place employees, and it's quite sad. If I ever decide to return to this place again, I will make sure I don't place a pick up order and just shop for the items in-person myself. Also, the manager didn't even apologize for what happened which was the icing on the cake. Here's a tip for management, do a better job with training your staff ... if you're going to work in customer service, you need to know how to treat customers! read more

Horrible customer service!! Wanted to buy ONE balloon & was told it would be a 2 hour wait. Asked to purchase one that was already blown up & was told WITH an attitude by Kiani that she could not only, not sell me that balloon but screamed at me from across the check out stand with a full line of people. Maybe Kiani you should 1. Take a class on how to deal with customers in a professional manner 2. Walk your happy ass down to speak with customers in a normal voice tone & 3. Get another helium tank. This store sucks, thank you Kiani for being a completely rude & unprofessional human. read more

I have been to this party city three times and they have impressed me with their customer service every time! Today was even more remarkable! I had already been to three stores looking for Halloween costumes for my two kids with no luck. As I passed by on my way home I remembered party city has costumes. Thank god I remembered because it was the best experience. My son is in such a hard in between size and he was getting so discouraged. Today we were helped by Dawn who was absolutely amazing. She probably brought us 8 different costumes/sizes until we found one that was perfect and made my son happy. It was busy but she was incredibly patient and helpful with us and all the other customers I saw her with. I would highly recommend this location! read more

Listen. Every party city I go to the employees could care less. If you don't know how to fill up a balloon without popping it knowing you only have 1 in stock.... You should not be blowing up balloons. I could have done it myself. First the chiefs lose and then you ruin my birthday. Thanks Party City. read more

It was really sad to see every employee in a very bad mood. The manager was being incredibly vocal about how she was over the day and so annoyed with customers. She was clearly setting the mood with the rest of the employees being so negative. Just a sad, negative experience on such a fun Holiday. read more

It's not just the fact that they are out of helium (even my local Dollar Tree was out), it's the fact that there is no prewarning done to the customers, who most of which mainly are coming specifically for helium. A handwritten sign on the door exposing situation would help a ton! Already wasted 20 minutes driving down there, then had to stand in a 15 minute line with only two cashiers working at a snail's pace, just to be told they were out of helium. Could have been avoided if there was sign on door, or if a worker would just give customers a heads up. read more

Good luck trying to get a piñata that says it's in stock!! The lady wouldn't pull it from the back for me when I showed her off my phone it stated in stock at her store! She proceeds to the back and says there back there but i need to place an online order to get it that way she can go thru the back stock of them!! Placed the online and then get a call that they don't have any at all! Such a joke! You have lost my business!! read more

Just visited this Party city for birthday supplies and they had great customer service. A gentleman working brought my kids free balloons and was very pleasant. They recently changed around the isles so it's more open and easier to navigate and the shelves were all well stocked. read more

My family and I went there yesterday (Thurs., Feb. 20). The store wasn't busy. We got in line and waited as the cashier assisted a lady doing a return. There was another worker at the register doing something. Than another customer stands in line behind us. Than I see two other workers go behind the register look at the line, collect whatever they needed behind the register, joke around and went on their way somewhere else in the store. Another customer joins the line. Than I see another worker look at the customers in line, talk to the workers behind the register and walk off. Than another set of customers join the line. After 20 mins of standing in front of the line I finally go up to the cashier that isn't with a customer asking if there is anyone that can ring us up. Or if he can. He looks at me with annoyance and says he's busy doing a ballon order. Than we ask if he can call anyone else. Than he tells us how they schedule so many people to work the register and so many people for the floor. That there isn't anyone that can help. That we pretty much had to wait for this one cashier to finish with the customer he's been with for 20+ mins. Or wait until he's done doing a balloon order. The whole time the guy that was doing a "balloon order" he was just punching something on the register and looking at the same receipt. Not too sure what the process is for a balloon order but I would think it would be faster than 20 mins.?? I would not suggest to go to this store. Just drive a little further and go to the party city on Rainbow. What's funny, is the one on centennial ended up sending that lady that was doing a return to rainbow ‍ As they were trying to help her on rainbow , at the same time they were able to help other customers. So why weren't the ones on centennial able to do that??? Horrible customer service at Centennial. read more

How In the French toast is every location in the Vegas area out of helium..this is the 2nd time experiencing this issue with party city..the 1st was just 1 location having that problem and now I go back for a 2nd time and they tell me every location is out..THIS IS VEGAS..their is always a party going on in this city..get it together part city..stand by ur name..or just call urself Lame city. read more

Ouch! After purchasing a mermaid tail balloon design from amazon, I called party city at centennial to confirm that they were able to inflate and build the arch like structure. After speaking with a manager the girl on the phone quoted me a price that I found reasonable so the very next day I stopped in to drop off the supplies. When I arrived the manager seemed very confused on whether they could do it (which is why I called before I came in) then she stated that worst case scenario they would inflate the balloons but that I would have to build it myself. I said no problem just give me a heads up if I'll have to build the structure so I can make time. I left all supplies and an instructional video was sent to the store email per the managers suggestion. I did not receive a call so I assumed the tail would be constructed at pick-up however, what I received was a bag of balloons. I had less than 30 minutes to construct an arch that I dropped off 4 days prior. Very disappointed in the service and false promise. read more

Party City - What I expected... - Party Supplies Near Me - Las Vegas, Nevada

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