There's lots of things to be creative here. I love shopping here but having said that must things (costumes) are final sales and there hard to tell if they will fit or good quality. No issues with service provided when asking for particular items, but at the register must of the time is one person, and every one has more than just paying for items selected. The person at the balloon section is just standing there rather than helping at the cashier. It's hard to understand why she can't help if she is just standing or reading her tablet. Do they know team work!! Getting a line go faster? Oh well. As far as value, ahhh it all depends on what you need. Gift bags may be cheaper at Walmart or Target. read more

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Visited Party City just before 4th of July to search for a patriotic hat for my husband to wear in a local parade, and sure enough they had the perfect one! Happy to have this store nearby. Convenient, clean, reliable. I have also visited to order/pick up balloons for my kids parties without issue. The young gentleman who checked us out was super nice!! Wish I looked at his name tag. He offered my kids a free candy before we left. Recommend this location for all your party needs! read more

Party City - Costumes Near Me - Las Vegas, Nevada

Terrible service an aptitude from the employees in this place, balloons don't last 4 hours after 120 dollars in graduation merchandise i comeback just to be ignored cause one of the balloons with the year 2023 class was flat already, not recommended read more

Party City - Costumes Near Me - Las Vegas, Nevada

TBH a really good collection of party favours and decorations for every occasion. Every holiday or festival has a separate column with so many bright colours to choose from. But I'm really disappointed for not having found Ramadan decors!! They do have it online for shipping but not in store :( read more

Convinient and big store with huge selection for my kids birthday. Parking lot is great always space in front of the store. We need supplies for Paw Patrol birthday party for my kids. Huge selection of Paw Patrol, Mickey and Miney, baby Shark, Pepa Pig, Trolls,Spiderman.... any cartoon characters that you can imagine. But employess aren't the super nice, they are ok but not super friendly, i asked for something and they just point with his finger in which direction i should go. Not even mention the isle number or something, just send me in ''that " direction or not even walk me to it. I understand if they were busy but not at all, couple very young employee just stand there doing nothing. I found my stuff and left read more

Party City - Check out area - Costumes Near Me - Las Vegas, Nevada

So disappointing. Ordered balloons ($15 each), put them in the car, drove 10 minutes took them out to take them to decorate and already deflating. Completely ridiculous and a waste of money. read more

Party City - Already deflating and just bought 10 minutes prior - Costumes Near Me - Las Vegas, Nevada

We waited 30 minutes for the 10am For the morning opening They had no one out there yet I ask for 2 balloons to get air for No one is there come on The lady said you need to wait 45 minutes Really Will never come there if need for shore read more

I've been meaning to write this review of party city and just haven't had the time! The service on march 6th was awesome. I went in looking for balloons to dazzle my bride of 30 years and just when I was about to give up a woman walked up and helped me pick out the balloons that I was looking for. This woman worked at party city but I did not get her name. I know that she was the one filling balloons when I walked in but the fact that she took the time to help me pick out and find the balloons I was looking for was amazing. Then after I picked them out I had to go pay first before I got them filled. The young lady that rung me up was prompt and very helpful, I believe she was the one responsible for the arrangement of my balloons and she even put a rush on the order so that I could get them in less than 45 min! She was an excellent representative for this store. All in all, I recommend this place for the balloon needs that you have excellent work! read more

Party City - 30th anniversary balloons from party city - Costumes Near Me - Las Vegas, Nevada

Customer service is definitely lacking here. The manager needs more training or maybe a new job . She was rude. We had purchased our balloons a few days ahead of time. Called in to make sure they had time for us . We were told to come in . Popped in about 10 min later and was told oh well comeback in 45 min we might be able to help you or you can comeback another time. Some people were working others were enjoying a good conversation about the weekend and their plans. Not into helping others. Other people in there were saying the service sucks . Finally getting our balloons filled and we were told we could pay a transportation fee and have a worker walk out with us . We had 4 balloons transportation fee what is that ? Valve sucks at this place . Time to find someplace else. read more

If you are looking for specific party décor, table ware,balloons, plates, candy, party favors this is the place to find it. Their return policy is 30 days with receipt. Any seasonal stuff is 7 days. Customer service was friendly and store was clean. At the time I came in the Halloween items and costumes were highly discounted at 40-50 percent. Take a look at their website for any current discounts. You can also order online and pickup a store. read more

Manager on the floor is useless . And don't even wanna work. No one at the store and told me it takes 30 mins to blow up 3 balloons. Ridiculous read more

Great location, well stocked, variety of party and costume products. Good service. Delivery and Curbside service is also available.

Horrible store manager. She messed up my simple balloon order which I placed well in advance and then hung up on me twice when I called to inquire about it. This lady needs to be fired! She is nasty and unprofessional. I will never order from this store again. I plan to complain about her to corporate as well. read more

Called in looking for a boo basket. Said they had it online for pick up but I was skeptical. The associates looked for the product but couldn't find it and were honest about what they did have. Essentially it is a 3 piece product and they only had 1 or 2 / 3 pieces. But they were nice enough to share with me personal ideas on how they made their own baskets. They looked for my product, communicated, and gave me tips on how I can still achieve my goal. I appreciate them read more

Went into the store to buy 4 balloons for my sons bday they tell me 30-40 min, I come back a hour later my balloons are still sitting on the balloon counter, the guy on the register sees me look at them, tells one of the employees to start them. She starts on 1 walks away. Goes and helps someone else. At that point I wanted my money back. But that was hard to do to! It just seemed like everyone at that store plus management didn't know how to handle any type of situation. I sure wasn't the only one waiting around. You had 5 employees "making balloons" and one at the register. Someone needs more control of that store. I will be back for my refund. Since I couldn't get it at that moment. read more

im so sad this place is closing... went this past monday & i ran into the employee who helped me last time. she was just a doll. got all my party necesites! thank you angie for seeing my confusion in these aisles trying to find everything i need. parties won't be the same without this place & their amazing staff! that being said, definitely go take advantage of all the discounts happening right now. you won't regret it! read more

Needed to get two.. TWO balloons blown up. Having a grandson born today.. David tells me it will be an hour and a half to blow up TWO balloons. Thank you to, I think her name was Danielle, who blew them up within a few seconds. I appreciated her very much. It was like I was bothering David. Would have given a zero star, Danielle thank you again. read more

Bella is the worst employee as the line for checkout got longer she continued to ignore us and stock rubber balloons, she made us move the line in front of 4 registers expecting her to jump on one but no went right back to what she was doing and ignoring the 5 people waiting in line. The one employees was checking out as fast as he can while she was being lazy and not doing the right thing and help the customer!!! Deff she should be fired -5 stars read more

Customer service is important in today's media and video age. Unfortunately, for Party City, relationships with customers is as 1-Star as this review. It's too bad though- as their products do make children and families happy. There's a lot to understand, perhaps, it's tough to go to work and help people jump start their parties. Or perhaps the rep was having a bad day. Either way...it may as well be self serve as it would probably be a better experience. This may be rough, and someone gets to step up. read more

I ordered Balloons for my daughters birthday in person & paid for them a day before and asked for a 1:00 pick up. I even received a pick up confirmation email so I thought it was safe to pick up my cake, then balloons then go to party venue. Arrived and they had no idea about the order so I showed my receipt & email. They completely lost the order & balloons I picked out???? I couldn't let the cake melt in the car so I had to leave. No balloons for the party and that was the main decoration. Real bummer. I won't trust them again. read more

No helium for balloons for my daughter's first birthday. I even ask for any consideration last week, No help. Worst party city in las vegas. Instead of daughter learning about balloons that floats she gets a non helium balloons. I had to tie it from a ceiling fan. She doesn't give any attention to it all. This location should have back up helium tank. What's the use of selling balloons if there's no helium. Thry still charged us for regular air it's ridiculous! What a joke! read more

Party City - Costumes Near Me - Las Vegas, Nevada

I have been to this location several times for different events, I have also been helped by multiple employees. However at my most recent visit Gisele went above went above & beyond to help me, she had so many patients with me and my crazy kids! She took the time to explain things to me and find the right products, she even introduced new products to me and the kids. I was always skeptical about this location, due to the lack of attention from the employees and their knowledge especially when it comes to balloons and customer service but Giselle blew everyone out of the water. Because if her and her positivity, patients and amazing attitude and obvious passion for her job, we'll be back! Special shout out to Party City for hiring an outstanding employee! She's a unicorn! read more

The good: Went in to get balloons filled, and ended up spending about $50.00 on "impulse" items. This was my first time in a Party City so I wasn't sure how things worked. I was told my order would be ready in about an hour, and I was a little ticked off at first, but the staff was so pleasant and helpful, I quickly got over it. And, the selection of party stuff was amazing. I will definitely be going back there for all of my party needs, and to buy candy....what a phenomenal selection. The bad: Before I even walked in, a mask czar was telling a family that they needed to wear a mask or would not be able to come in. They also had a "stand in this line to wait for the cashier" Nazi. Those things alone would definitely turn me off, and had it been a restaurant, I would have immediately left and found another place. Again, the staff's "niceness" made me get over it quickly. Had the whole mask B.S. not happened, it would have been 5 stars. read more

How does it make sense to offer blowing up balloons for someone you just helped, but you take an unnecessarily long time to do it? Not only that but decide to help other customers and not ask another associate to take over so the people waiting for balloons don't have to wait 30 minutes to get 8 balloons. You know what would be good too? Not having 6 associates stand at the check stand doing absolutely nothing while a balloon order is waiting. Like get it together Reuben. How does it make sense to help multiple other customers when the one you originally decided to help has to wait and watch. 0/Party read more

Absolutely horrible Customer service. I've been shopping there constantly for over 15 years, never again. You're better off ordering from Amazon! You don't have to deal with miserable people that hate their job and it will get delivered the next day. I just ordered everything I needed from Amazon for my next kid's birthday. Balloons, helium, decorations, etc. I still have 2 more birthdays to buy. Avoid Michelle, Aaliyah, and the entire store. You'll thank me later. read more

The manager here does not promote customer service whatsoever. None of the staff greets the customers, they all walk around with chips on their shoulder and definitely lack sharp business acumen. I've run teams at SpaceX and Tesla and can tell a good manager when I see one, she is NOT her. I also asked her to blow up 2 small balloons for Mother's Day and she told me she can blow up one, but not 2 balloons, the weakest brains, also had an attitude the whole time. Customers should have to tolerate such low level disrespect. I'd challenge the management team if there is one to pay attention to weak staff and adjust as necessary. I never write reviews but I had to on this one. I'll also take to Twitter and a few other platforms as well. Unprofessional for sure! read more

i was such in a rush yesterday to get balloons because i was on my way to work ‼.. when i got to the register,, they told me that it'll be ready in 45min‼.. i was like what⁉.. i don't have 45min‼.. so i left to go to the bank & came back in 10min,, my balloons were ready for me‼.. i guess the lady at the register thought i was upset or she didn't want me to be late for work‼.. i wish i new her name so i could give her a shout out‼.. she was amazing & super helpful‼.. love this store‼.. read more

Party City - LOVE THIS PLACE‼... - Costumes Near Me - Las Vegas, Nevada

Price tag was wrong on the shelf. When I notified the staff (Giselle, wore dark green polo shirts with glasses), she didn't apologize the mistake that they made for the misleading price tag. She was very indifferent stating that she must charge me the higher price that showed up on the register. A nationwide store like this, they always adjust the price for the customer due to the error, misleading and false advertisement on their part. I just feel that this lady didn't want to do the work. I was planning to go back to this store for my son's birthday but I changed my mind after this incident. I hope someone from the corporate can train their employees to make sure price tags are reflected the correct price; if it's not, better customer service overall. I shopped there yesterday (10/8/22) around 6pm. read more

Staff was exceptionally helpful and provided a much-needed kids costume from the inventory of costumes that were in storage. Even bought out a different size after first size was too small. Very pleasant, very helpful. read more

Tried to return wig because the color wasn't correct. They denied it due to it being a Halloween sale even though I returned it before Halloween. Since I couldn't return, I decided to try it. I opened it and it was very matted and tangled as if someone else had worn it already. I tried styling the wig and my hands turned black. After that I threw it away. I'm not messing with random black stuff on a wig. Here's my stained hands after washing ten times. I got most of it off. But no product should have strange substances coming off of it. Also, the wig was $25. I've seen better wigs at Target for $6. My mistake I should have done more research. But consider before you buy here or you will end up like me. read more

Party City - Not too bad I got most of the stain off - Costumes Near Me - Las Vegas, Nevada

I've usually had a pleasant experience here but tonight I went in there at 7:30 and had 8 balloons that I wanted to purchase and the woman at the counter told me I could only get 5 with air because they're closing at 8pm and have to limit how much air per person. Then 15 minutes later tells another gentleman they're closing at 8 and he can only do 5 balloons. My question is why wouldn't you sell balloons until you run out of air and if someone walks in at 7:50 and you're out of air you just tell them we're out of air. so I just spent almost $40 on balloons and all I needed were three more to make it look like a bouquet. Just an odd way to manage it. And now I'm unhappy with my balloons for my daughters, 11th birthday. Honestly honestly honestly pretty annoying and as I'm driving home, I wish I wouldn't have even purchased anything i'm giving two stars for the kid who's blowing up the balloons who is always super nice to me read more

Not sure why this place has such negative reviews. I found the staff incredibly helpful, the store clean and easy to navigate. I found exactly what I needed in a very short time. They also told me what the wait time would be exactly if I needed anything more than two balloons (that would take more time) I would suggest if you have something coming up order it before hand to call ahead of time and make sure because they do seem quite busy in the mornings. read more

Nice employees... Very Helpful ... Great selections. Colors of the rainbow and some cute patterns for paper plates and napkins They also do have helium balloons. Sparklers for Birthday Cakes read more

This is second time I pre ordered balloons and by the time I got home they were deflated! Now I can't get through as the number is busy.

This five star review is for Daniel- one of the supervisors. I had an issue with something and he went out of his way to make it right. He was so kind and caring. The issue was also not his fault. I'll absolutely continue coming back to this party city because of him. Thank you Daniel ! read more

Rudest employees I've ever encountered. Left without purchasing and will not be back. Kindness goes a long way.

NOTE: This one-star review is not about the staff or store cleanliness. Both were fine. I found what I was looking for here, but I also found many racist and culturally appropriative Halloween items. Party City, you should know better than to be selling "Indian" costumes or "voodoo priest" stuff, among other things. That's just offensive! Get rid of these items and do not re-order them! read more

Adrienne is a horrible manager passive aggressive and does not care for the clients I ordered balloons for a baby boy today and he messed up the order. He intentionally did not tie the balloon in the correct way and let it deflate by the time I got to the hospital. A 10$ balloon to deflate like this is unacceptable. Horrible horrible location would not recommend I intend to get my money back read more

I went to this party city location at 11am to get some minions balloons for my nephew's party. It came prepackaged as 1 item with 5 balloons in it. As I proceeded to stand in line, the lady informed me she can only blow up 1 balloon for me, but if I wanted to have more than one balloon I would have to come back after 1pm. She said I didn't order ahead of time, so I can't have more than 1 balloon. I'm sorry, but I never knew that if you wanted more than 1 balloon with helium you need to call ahead. So are you're telling me that anyone coming in before 1pm can only choose 1 balloon? That sounds pretty ridiculous for a party store where you're supposed to go for all your party needs. If this is the case every section where you have balloons you should put a sign that says "hey if you need us to blow these balloons up make sure you place an order in advanced." I can understand if I'm putting in a big order it would make sense to not get it right away, but if it came prepackaged as 5 balloons how can I can separate it? Why would I just blow up 1 balloon and come back. Would you just charge me for 1 balloon? Probably not! Perhaps you should open up some of those rental helium tanks so you can blow up more balloons. What an inconvenience for me. Such a disappointment for this experience at Party city. read more

No coordination what so ever. You can be standing for balloons for 30 minutes and no one to assist you or guide you. Stood in line for 15 minutes and since there was another lady who just cut in front of the balloon area and ordered hers me and another girl followed. Once an older lady was done the worker just picked up and left and started working on her shelf. We stood back in line again to later tell us pick our balloons so that it can be quicker. They need a better system or workers. read more