Desperate times call for desperate measures! This is usually my go-to stop for a last minute Halloween costume. This year I had to come up with a Dia de Los Muertos themed costume. After scavenging through my closet, I couldn't come up with anything creative so to 'Party City' I went. Location/Ambiance/Items: -Off the 15 freeway in Carmel Mountain -Private Parking and near other stores such as BevMo. -The store is spacious and well-maintained. -Not many costumes left on display since it was post-Halloween, but I did snag a few items that were Dia de los Muertos themed: a black lace tie-on bustle, floral sugar skull masquerade mask, and a sugar skull designed long-sleeve shirt. I got lucky with their slim pickings, but my wallet was not so lucky. Prices seemed to be much higher compared to their online store. Wack! -They also have other miscellaneous party supplies: balloons, party favors, napkins, decorations for special events/occasions, tableware, serveware, and accessories. Customer service: Return policy is lame: Return 7 days prior to holiday. Cashier did not seem friendly nor informed me of the exchange policy, which is wack, because I don't have issues like this with other stores like Target. As long as it's unused and still in it's original packaging I don't see why I can't return items. Oh well lesson learned. If you're on a budget, I recommend checking the 99 Cents store or bargain outlets first. Don't procrastinate like I did. read more

Remember parties (insert nostalgia here)? So this is a convenient place to get your party supplies, pick up holiday decor and/or buy Halloween costumes IRL. All that convenience comes at price, of course. The shopping plaza where this store is located crams in quite a few stores with little parking and space, which almost always makes it challenging to come here. I have unfortunately seen so many near misses and fender benders in this plaza over the years. I have bought many a child costume here, party supplies, and more balloons than I can count on both hands. Needed to pick up some new Halloween decor and after visiting several stores I made my way here and found what I wanted since I Cannot be without all the trappings of Halloween as it seems it is "on" this year (fingers crossed). Be safe. Be spooky. read more

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98% of the aisles are empty. they are "out of stock" of every balloon except a few standard "happy birthday" balloons. I asked if they had just recently opened and was told there has been a change in ownership. they should just stay closed until they have inventory. read more

Needed some last minute balloons for a baby shower. I tried calling multiple times day-of before I drove there to see if I could pre-order some basic helium latex balloons to expedite my check out process. Never got an answer. This place is usually dead, during Halloween it packs up. Regardless of traffic it's not easy to find someone for help and service is slow. Selection-wise, not bad for your last minute party needs. If you're not on a time crunch, Amazon has a better selection at a cheaper cost. Big selection of foil balloons though! That'd be the only reason I'd come back here. read more

Party City - Party Supplies Near Me - San Diego, California

The staff is incredibly rude. My son was in the way of Des, I believe the store manager and she actually put her hands on him and roughly moved him out of the way. He's 5! She didn't say excuse me. She seemed to run the place like the navy when it's a party city. Des did not smile and was not friendly. She looked miserable, angry and scary. Balloons took 30 minutes to blow up. It was a long wait for everyone but the aggressiveness wasn't necessary. You don't ever put your hands on someone else's child. People go into Party City to celebrate fun events, this place has such bad vibes. They also handed me my balloons with the strings tangled said they couldn't put a weight on it after I purchased the weight. By the time I left the store it was a 50 min wait for inflation with zero line inside the store. read more

Party City - Party Supplies Near Me - San Diego, California

Came in Monday the 30th to get some new years stuff & as I was shopping I over heard what I think was a "manger" (red hair, wearing glasses, elder) yelling at the cashier over an insignificant issue with a customer. Later as I was checking out the poor cashier was crying while the "manager" & another employee (slick back bun, mid 30s?) just stood near by filling ballon's. They both SAW the young cashier crying after the incident, I couldn't believe they didn't excuse her from the front. Truly disgusting behavior! To make things worse when I came in today to return an item she helped me out & I could almost taste the cigarette she was smoking on her ten.. I didn't catch her name as I was trying to get some fresh air ASAP, but she was rude & needs to take some customer service training more seriously. RIP PARTY CITY. read more

Went to this party city for balloons for my grandma's 100th birthday surprise party. She is thriving and has an army of supporters hoping to make this a special day for her. Upon entering the store it felt like I entered a wasteland. Everything was out of stock and as overpriced as Texas lawn taxes! I felt like a lost cub looking for an oasis in the arid desert. I feel like no one knows what's going on. Grandma was plenty satisfied with the dollar tree balloons. There was one exception, this wonderful employee, I think Oliva, a cashier that truly listened and made the experience worthwhile. A rainbow after a long storm. read more

Date of most recent visit - July 17, 2018 It's Comic-Con season again, and I realized that I needed one more accessory for the Indiana Jones cosplay I was planning: the whip. So, after going online and seeing that Party City had them in stock, I made the trip up to Carmel Mountain Ranch to snag one. Ever wonder what Party City looks like in the off-season before Halloween? Well... it's rather clean, but it's also a bit on the empty side in terms of costumes and accessories. Most of the product available are for birthday parties, picnics, barbecues, and the such. While they do have basic costume themes - police, Roaring Twenties (who dresses in that theme for costume parties, anyway?), pirates, gladiators, and Western - surprisingly the Star Wars and superheroes themes aren't on the shelves at the time of this writing. While I did eventually find my bullwhip (about $7), it was in the Western section where it was a bit harder to find. I also went to their dime store candy section, where I got a dollar's worth of single-wrapped Twizzlers and Swedish Fish to give me a much needed sugar rush while trekking to the urban wilderness that's the Exhibit Hall at the Convention Center. Party City really gets going during the holidays, but if you need some balloons and party decorations, they're worth a look as well. read more

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Newly renovated... I've been coming here for years. This location is neat and organized. Their staff are friendly and patient as they should be especially during Halloween. Prices are reasonable and inventory is endless. With tons of parking and air conditioning, it definitely beats the swap meet lol read more

Very very very rude Customer Service and bunch of unprofessional and not train people

Jennifer was very rude to the young man who called out to her very politely for assistance at the registers. She snapped at him "I'm coming, I'm coming, I'm coming" across the floor with a store full of customers and waiting in the queue. It's not clear if the young man is a shift lead or in a management position but respect, kindness and grace should be afforded to everyone we work with. If co-workers don't treat each other with respect what can we as customers expect to receive? The other issue I experienced during today's visit is the attitude from the woman who helped me place a helium order. She went on and on about how expensive helium was. I ordered custom balloons that had to be filled for an event and she just gave me a look and shook her head as if to talk me out of the order. It came to $15 per balloon which seems high but I didn't have the energy to question or argue. I paid for the order and thanked her for her help. The interaction ended well but it was all very odd. Not the greatest experience and if there are other options near your home for party supplies, I would highly recommend you visit those and avoid this store. read more

Why does the staff at this location act like they are being tortured to work here, and treat their customers like they are bothering them? I can only assume terrible management. Thank goodness Amazon provides same product same day delivery, or down the road to Dollar Tree in Poway for $1 Mylar helium balloons and way more professional staff! read more

Like other customers mentioned, the staff (baloon girl) is rude and doesn't want to be bothered by customers. It's hard to get help to find what you need. Should be a happy place, but I left this store sad. Got my baloon in the Ralphs, just across the street. read more

Very disappointed. This Party City has been around for as long as I can remember and I enjoyed coming here. It USE to be so organized, clean and had friendly staff. My past experiences here have been terrible. Today, during the approximate time frame of 5:00pm - 5:30pm was the last straw. I went to look for a dog costume to possibly purchase for my little maltipoo dog. I found one and then was standing in line waiting to pay for her costume. She had barked once and one of the employees from behind the register came to me in line and told me I could not have the animal in store. I was standing in line with at least six customers and no one had complained about my animal. ****Additionally, there was NO sign posted at the storefront that service animals or pets were not allowed AND there was even a separate employee standing by the door who saw me walk in with my animal and did not say a thing to me that I could not bring her in. Party City, please review your cameras in store for today from 5:00pm - 5:30pm time frame. I had also researched the Party City website and there is no current verbiage as of 10.30.21 that animals whether service dog or pets were not allowed in store. I highly suggest training your staff on store policies. The customer service of Party City *Carmel Mountain Ranch location* has significantly decreased through the years and my experience today at this is just one of the many instances. This location has lost a long-time customer. read more

How is this place in business? Walked in to a line 10 people deep. Needed assistance and The store manager was extremely rude to not only me, but another women who asked for help (the women asked for helping getting a piñata down and she told Her no!) I legit was scared to ask her how to order balloons. Luckily I got someone else to help me but she seemed stressed and miserable. I waited 25 mins to order 10 balloons and while I was waiting I overheard the store manager tell so many people On the phone she couldn't help them. I rarely throw parties so I had a lot of questions where stuff was located and ended up giving up. Do not go here. You will regret it. read more

Horrible customer service. Went in to get balloons for my daughters 1st birthday. Online said a bundle deal and the employee laughed at me when I said the deal and said no that's online only. I did not know. I asked how it works for latex balloons. He very rudely explained then walked away before I could order. Everyone else who walked up was treated with the same disrespect. I ended up ordering balloons since I didn't have time to go anywhere else. I said I wanted pink and white balloons with pink and white ribbon. When he handed them to me they were pink and white balloons with purple ribbon. At that point I just wanted to leave. Before I left the parking lot 3 balloons popped and by the time of the party started the remaining balloons had deflated. Such a waste of time and money. read more

Can't place orders at this location. Nothing in stock. No convenience. Boo! Definitely disappointed by this location.

Every aisle is empty, couldn't even buy candles, 2 hour wait for balloons, every one looks lost. 27$ for prefilled tiered balloons cause that's literally all you had. The worst party city i have ever been to. read more

Wanted to go write this review for Tiffeney, for going above and beyond with her customer service and kindness. I originally came to this Party City location last year for some simple balloons roughly 30-40, for an event. She was super helpful with helping me decide exactly which ones I wanted and helped me pick some other definitely needed decorations. I went back today as it's that time of year again for our annual event and guess who to my surprise TIFFENEY! She was there, and again gave me the best customer service I could ask for! Thank you so much! Will definitely be back! read more

Party City was exactly what I expected it to be- especially since its the end of September and very close to to October ---HALLOWEEN! Lots of Halloween decorations, costumes galore along with a whole bunch of candy and selection of balloons. We had walked in looking for Hawaiian items - which I later found out were called Leis. My boyfriend actually was playfully joking that "I will get you "Lei'd" tonight which I did not understand until he put the fluttering flowers on me. Made a lot of sense there. We ended up asking an employee when we could not find the Hawaiian items which she helpfully directed us to Aisle 5. The leis we picked out were apparently on the wrong price, but because it was the entire stack and mislabeled, we got it for the price it was mislabeled. Pretty helpful and we basically went in and out. Not much of a problem. read more

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Paid $100+ for balloons and they were half deflated 14 hours later. They were stored in the guest room and not left in the car etc. The lady who inflated them was in an awful grumpy mood and clearly hated her job. I guess her bad air went into my balloons. read more

Most of my experiences have been decent - they are always out of one thing or another especially with balloons, but today I called to see if they had party poppers. I then took a drive here only to find there were none AND they serviced a customer without a mask although the sign on the door says required. When I told a service rep she just said, "yea - no" when I mentioned they didn't ask her to leave. read more

Party City - Mask required sign - Party Supplies Near Me - San Diego, California

If you have no budget, the sky is the limit b/c Party City is usually pretty well-stocked w/ all ur party needs if ur in a pinch & running out of time! It's like 1/2 party supplies & 1/2 costumes. I also like that it's a great place to get some ideas for parties as well. I came here a few times for halloween & bday parties, & found the staff helpful, but the cashier to be a little unfriendly. Totally different stock online vs in store, so be sure to call ahead/look online before heading over to ensure you get what ur looking for! Also, pricing here is 2x or 3x the price compared to Amazon or Dollar Tree (which is amazing for balloons!). read more

Price gouging Taking advantage of "inflation" Everything in store is $1-3 more than online nationwide price So shameful to see how greed can be so obvious read more

Bought some essentials for our baby shower here. Literally, it's a one stop shop for everything you need...table cloths, paper plates, decorations which includes balloons, party favors, napkins....everything! I also picked up some containers for candy to decorate our baby shower table. As far as the balloon process goes, party city opens at 10am on Sundays. Our shower was on Sunday 11/4/18. We arrived right at 10 to pick up our balloon order for our shower that was going from 1-3. I chose 4 balloons that were right under the counter (no identifying number necessary). They were about $1.59 per balloon including the helium. I got a special balloon for the shower that was pricier (cute giraffe that said, "it's a boy!" And it was $10.99. All in all, I paid $18 for the balloons and I felt it was reasonable and the woman that helped me was very friend Rachel perhaps? Very kind and friendly. And it only took about 10-15 minutes even with only having two employees running the cash register and filling balloons. I'll be back! read more

I really love this store. Here you can buy everything you need for a cool party. I definitely recommend this place! read more

Party City - Party Supplies Near Me - San Diego, California

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Brandon was such amazing help today! He took care of our balloon order and was just super nice,helpful, and welcoming! It's sad to say party city is NOT known for its great customer service but Brandon really turned that around for my boyfriend and I when we walked in and had the pleasure to be taken care of by him! read more

First time coming in this party city. They got $5 sale on costumes and SONALI is a big help! Thank you! Great service! Will definitely be back! read more

Zero customer service. I'm standing in line right now. I have been for 20 min. There's only 1 person working and 1 inventorying balloons but refuses to help read more

Very disappointed!! I came in to get a welcome back balloon and waited in line, when it was my turn I asked if they had any, and they told me to look for it because they don't know the number. They didn't even try to help, I had to look through all the balloons across the store and when I finally found it I had to stand in line again. All that to be told once it was my turn again that it was gonna be a 30min wait! I said just for one balloon? They said yes we have a couple orders ahead of you.... Wow I will never come back you guys suck! read more

Horrible service! Staff acts like they are making you a favor by helping you when you need help. I tried calling three times today and first time someone answers hung up on me, the next two times I called I get a message that nobody is available to answer your phone!!! I give this place a ZERO stars for customer services! read more

This place is great. They usually have whatever I'm looking for and more for bdays, other parties & Halloween! It's super convenient to order online, have everything sent to the house, and then bring the balloons in for helium. Occasionally, I have found that they run out of things, like when we had a Star Wars theme, all their stuff was out... for weeks it seemed like. I also wish they would expand their theme section. As kids get older, they want other stuff aside from cartoons and super hero's, like sport specific (soccer, football, lacrosse). So, when Party City doesn't have it, I got to Etsy or other online options. Staff is typically friendly & helpful and we also appreciate that they offer military discounts. read more

Yeah, yeah, they have a load of stuff for all kinds of parties and holidays. What they don't have is customer service. Stopped there two days ago to get a big mylar balloon for my friend's birthday. There's an entire wall with balloons for every occasion. So I saw one I liked and asked for that one. NUMBER!! barked the person behind the counter. I then realized there were numbers next to each balloon, although they were a bit difficult to read due to being a lack of contrast. "548" I said. She said "all out". I looked at my second choice. "315" I said. She said "all out". "421" I said She said "all out". I gave her three more numbers. "all out, all out, all out" she repeated. At no time did she say sorry we seem to be out. After my sixth try I just walked out in disgust. HEY PARTY CITY! Stock your damn store better and train your clerks with a little customer service. In the end I went to Ralph's and found a choice of balloons for half the price and a friendly cashier to boot. read more

Picked up mylar "2018" balloons today. Poorly tied on. Barely a breeze untied the "0" Luckily for me I noticed jumped up and stuck my arm through it to save it... Unfortunately I resprained by ankle. I get that it's busy balloon season but this is seriously just lazy. Went out of my way to spend an unnecessary amount of money to make someone feel special and almost lost it. You know being that person who loses the balloon is sad and embarrassing how hard is double tying a balloon? Also giving 3 stars because the balloons look great and the girl who rang me up was really helpful and friendly. Less 2 because the lady who gave them to me was rude and the product literally almost flew away of its own will. And I feel generous because I've had two shots of Patron to help with my ankle. Congrats Class of 218!!! 2018** Update: Photos attached. 1 made a run for it. Looked good while they lasted you still have my business Party City... Because I have no other option. read more

Party City - Party Supplies Near Me - San Diego, California

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I was in line with one other person for 10 minutes. Only one register open. Another employee finally decided to "help". She put away the empty shopping cart that she was using to go up and down the aisles with then came over and started scanning. She did not apologize, she did not say thank you. Nothing. She just snapped the receipt at us and that was it. Her name was Jenifer if the manager cares to know. Something tells me she is the manager. read more

I came in today for a toy for my daughter. I was in line for a long time. 2 registers were opened. Finally, a third one open up. I was first in line, but I was skipped. The lady in back of me was offered help before me. This is ridiculous! I guess first in line doesn't really mean anything. Then why is there a line? They help whoever they feel like it. read more

Ordered birthday balloons on the party city website that were out of stock in the store and not available for curbside pickup. The website states that Mylar balloons come with free helium and to just bring the uninflated balloons to the store with your receipt. Took them on Monday night to be filled and was rudely refused by assistant manager named Monica. She said it wasn't the store policy to fill balloons not purchased in the store regardless of what the website said. She said they were a franchise and not corporate and didn't have to comply with the website information. She refused to even let me pay for the fill. Hostile and rude customer service. We went to the mission valley store and filled without a problem the next day. read more

I Just wanted to write a review based on our experience with Brianna . We came in to do a small balloon order and she was super sweet . To be honest she seemed nicest out of all of the workers there . She had a positive attitude and a smile on her face . Give her a raise guys she will be the reason people come back read more

Horrible experience overall. Customer service nonexistent. The lady behind the counter was rude to say the list. I believe she was the manager. Never going back there again read more

Wanted to grab a couple BALLOONS for our gender reveal and as we were about to pay they said it would take 35-40 MINUTES to blow them up! UNACCEPTABLE! Apparently they have to take care of the line and then there's a separate balloon line. I don't understand why they wouldn't just blow them up IMMEDIATELY upon purchase! Doesn't make any sense! Needless to say, we did NOT purchase any of their overpriced balloons! TIP: Get your mylar balloons the day before! read more