Inconsiderate and Disrespectful office management styles. My daughter was scheduled to have her…read morewisdom teeth removed and they wait until we walk in the door to tell her mother and I that they stopped taking her insurance back in June, (2 month ago) They said they meant to call yesterday, but the office got too busy! What kind of excuse It that? an inexcusable one!!! So the only way to continue the months out pre scheduled appointment was to pay out of pocket at that time, which left not many choices. I recommend going to an oral surgeon that cares about their patients, their families and have respect enough for them to give a heads up and not putting them in a financial crunch without even having the courtesy to give them a heads up. Not everyone is on an oral surgeons salary and maybe The office staff should take some courses on compassion and empathy instead of wealth management.

I want to preface this review by saying Dr. Lane at the Vanderbilt location has removed two of my…read moreteeth in the past without argument, understanding that they could be fixed, but I could not afford it. I had pain in a lower molar and wanted it removed, with intention to later get an implant when funds allow. I did not want a crown, a new filling, whatever. I wanted the tooth pulled and to get it over with. I made an appointment with her expecting no issues, like before. I drove two hours to see her and my mother hired care for my 95 year old grandmother AND drove 5 hours to be able to care for me after the extraction. My mother also joined us for the consult because I was very anxious and did not want to forget to ask anything important. Dr. Lane's ENTIRE demeanor was different than our previous visits with her and she refused to pull the tooth. When I tried to defend myself and my bodily autonomy, and when my mother tried to explain the loss of a days pay plus all the miles we had driven in order to see her, she was incredibly rude and unprofessional and actually kicked us out of her office, refusing to speak to us any further. Neither my mother nor myself raised our voices or said anything impolite but she acted like we were bullying her or something when all we wanted was for her to do her job! She said she would refer us to another office but didn't even tell us the name. She used to be someone with compassion who would remove non-visible teeth when her patients could not afford or tolerate the treatment it would take to save the tooth. Now since her practice has been bought out by a bigger company, she is an uppity, corporate shill who is willing to send patients home in pain. She gets offended and rude if you stand up for your right to decide what happens to YOUR own body. I am incredibly disappointed but fortunately I found a surgeon closer to home who took the tooth out with no issues or lecturing whatsoever, at less than half the absurd price she wanted. I put a bunch of unnecessary miles on my car and paid $300 for X-rays and a "consult" only for her to send me home in pain, feeling insulted. I used to recommend her to people all the time, but never again.

Not exactly something I was looking forward to. The entire experience was way much better than I…read moreexpected from consultation to the actual procedure. If anyone needs this type of dental care, I highly recommend these people, especially Dr. Hussain. Scary stuff, but not here. They talk you through everything! No surprises!

I just had my wisdom teeth extracted today at Asheville Oral and Maxillofacial Surgery. Since a…read morechild I have always been extremely afraid of doctor visits, especially needles. Today's surgery was a huge accomplishment for me and will set a better tone for future medical procedures. My initial consultation with Dr. Hussain went very well. He answered all of my questions thoroughly and I left feeling confident enough to schedule my surgery. On surgery day I was extremely nervous, extremely. Off the bat the receptionists calmed my nerves with their sweet smiles and affirmations. The technician/surgeons assistant, Emily guided me to the surgery room and got me all set up.She described every step which helps so much so that I knew what to expect. She was very kind and thoughtful. She is great at her job and I wish her the best in her medical career. A few other people passed through who very also very kind and helped to lighten the mood. Dr. Hussain came in to start surgery and talked me through things to help calm me. Before you know it I was knocked out and didn't even know it. Emily rolled me out to our car and now I am home recovering. I feel great and am going to take all the recommended steps to recover well. I hope this helps anyone with anxiety around this sort of thing. The staff and doctors are wonderful. Thank you. I forgot to mention the environment is very homey, comfortable, welcoming and smells clean and wonderful which always helps!

I just left this location and I wish I could give them 10 stars . This was by far the best dental…read moreexperience I have ever had! I live out of state and was having a dental emergency. I called multiple locations and no one would accept my insurance , but more importantly no one could get me in for an appointment today. As soon as Emily answered the phone at Asheville dental , I knew my luck was changing . She was so sweet and sympathetic. She made sure to explain everything to me including costs, since my insurance is no good in North Carolina and she got me in for an appointment in the afternoon. They sent me a text with all the information and a link to my paperwork so I could fill everything out before I arrived. I made sure to get there early and the offices are warm and welcoming. I gave my name in the front and they checked me in. I was called back right at my appointment time. I explained my situation and Makayla was patient and understanding. She checked my teeth and took an x-ray and made sure to verify the cost with me. Dr. Powell came in to examine me and he was absolutely wonderful. He explained the issue and provided me with lots of options . He answered all of my questions and I left feeling super hopeful and incredibly relieved. Thank you to Emily and Makayla and Dr. Powell! I hope you know what a difference you made in my life today.

There are several issues with this place. I'll elaborate. This place talked with my mom for a while…read moreon the phone, and my mom repeatedly said I have no dental insurance in their talk of several minutes. I shortly after get a text message to bring in my insurance card. That's quite unprofessional to not make notes of someone, and just giving them a generic response, which wouldn't be the first time they are inattentive either. I addressed to the nurse and Dasher that I'm vegan, which is blatantly disregarded later on, as I'll get to that soon. Also, my mom thought the plants in there were real, but I knew they were fake, and even the nurse said they're fake. Real plants help with oxygen, creativity, and other benefits. Their plants are as fake as their care. Dasher doesn't know too much flouride harms the teeth, known as fluorosis, as there's even a word for it, and thinks just spitting out fluoride means it's safe, even though it does absorb into the mouth and skin, like plenty of other things. I'm not totally against flouride either. 98% of West Europe doesn't use fluoride, and they generally have far better teeth than here in infamous bad teeth, and generally awful health America. Denmark officially has the best teeth in the world, according to reports. Japan has far better teeth, especially with NASA giving them nano-hydroxyapatite, which Dasher says is inferior to flouride, even though peer-reviewed studies say it's the same strength or better for teeth. So, the education there is pretty bad. At least Japan, among other advances in health and intelligence over America, is very close to regrowing teeth with stem cells, probably by 2025, several reports say. It's blatantly better to have brand-new teeth than none or fillings. Even after those two issues, I still was willing to go back there. However, the issue with veganism occurs, and this is problematic for anyone with allergies, or any religion, which a dentist place could be used for. I'm prescribed antibiotics, which I really didn't want since loads of peer-reviewed studies of my Russian roots, American studies, and so forth point to garlic being a far better antibiotic than synthetic antibiotics, since it doesn't kill good bacteria, and doesn't build tolerance, unlike synthetic ones (which about 80% of synthetic ones go towards animal agriculture). My mom had her first son pick it up. We trusted this office to handle the appropriate antibiotics, which turned out to be in poor outcome of a half-ass dentist office. The pharmacy won't take back an unopened bag and unopened bottle of pills. I addressed my concerns to the office in two emails. One email was on July 28th, addressing fluorosis, and the other info of Denmark, and so forth. I provided loads of screenshots to validate my claims. It was actually a favor to them so they're aware. No thank you. No reply. No call. No text. August 1st, I email them about the prescription, and the severity of how it can impact people of allergies, religions, and vegans. No reply. I texted them, too. September 11th (wow, a day I witnessed the news of in Florida in my middle school days, and I was in a plane to NJ and back to Florida, seeing the towers only from above) they sent a letter without any reimbursement, without any apology, and says we cannot see you unless an emergency, along with other nonsense. I don't want them to harass me with letters. $6+ to send me a letter. They won't even send emails. Ironically, again, their email at the bottom of the silly letter. It takes them over a month to get back to me. You want to talk about incompetent, and narcissistic of an office. I will be leaving reviews with evidence on various parts of online. I let the oral surgeon he recommended know again like last time. Incompetent and uncaring office. It's good that this place isn't the only place around for dental in Arden/Asheville.

Tooth extraction with nitrous oxide. No pain during. Would recommend dr lane and her staffread more

An emergency surgery turned nightmare. A referral from my dentist. Front desk staff lacked…read morepersonality, compassion and concern for the patient. They handed me a pile of paperwork to complete, all whilst being in utter pain. Demanded an atrocious deposit up front, along with mysterious miscellaneous charges including a nearly $200 charge for nitrous oxide. I experienced immense pain throughout the entire process. I cried the entire time. Dr. Lane and her assistant exhibited Zero bedside manner. I was sent home with 10 pieces of "complimentary" gauze for the intense bleeding, a prescription for antibiotics and useless mouthwash, and told to continue taking "Tylenol". I was literally in excruciating pain for nearly 72 hours. I had swelling and bruising for days after. No follow-up care at all. Just more invoices....

Months have gone by since my first review, and if anything, things have only gotten worse…read more Dr. Merrell won't give me my dentures and she won't return the money Humana paid her. As much as I am very afraid of her and her out-of-control temper, I said I would go to her office to have the upper maxillary dentures installed, get the initial castings for the lower dentures and also receive all x-rays etc. But she keeps inventing reasons not to return the money to Humana. BEWARE OF THE TOTALLY UNPROFESSIONAL DENTIST.

Dr. Merrell and her staff at Asheville Smiles are AWESOME! I have had professional, friendly and…read morevirtually pain free dental experiences at Asheville Smiles! The Hygienists, Assistants and Front Desk staff are so nice and knowledgeable and Dr. Merrell is amazing! She explains each step and does amazing smile makeovers! I have had several major procedures and couldn't be happier with the outcome. My husband and I have been patients at this office for over 5 years and we both highly recommend Asheville Smiles Cosmetic Dentistry. Thank you, Dr. Merrell!

Steve and crew are just amazing! I have been a patient for years and he has always taken a…read moreconservative long term approach to my dental care. Just a truly exceptional dental practice.

I've been going to Dr. Saunders since I moved to Asheville several years ago and I've never enjoyed…read moregoing to a dentist this much! The entire staff is amazing. They are all so friendly that I even look forward to seeing them twice a year for my cleanings. The hygienists/assistants are gentle and knowledgeable. Dr. Saunders is really wonderful and has expertly fixed my dental issues over the years. I highly recommend this practice to any one looking for a great dentist.

Quick and painless! I love her and the people in her office. I was in Asheville one evening and my…read moreface started killing me. They saw me late in the day and I had a root canal the next morning. done... they use magic stuff to quickly numb only the area to be worked on and it is gone as you walk out. in and out in an hour. I have had 2 root canals here.

The staff is nice. The hygienist I saw was great. The dentist was always in a hurry and didn't…read moreexplain anything. After an emergency visit I was told to call the office if I had questions or concerns. When I called, I could only speak with front office staff who told the doctor my problem and then told me the doctor would look at it again when I came back for my scheduled cleaning which was 3 weeks away. She did not speak with me directly or call me back. Now I am seeing an endodontist in an effort not to l9se my tooth.

I have good dental insurance. I acquired a Care Credit card to pay nearly $10k for dental work at…read moreAspen. On my first follow up visit to see how my new bridge was working out I was told I owed a $216 copay. This on top of having just paid an outstanding balance on my account. This practice seems to be in the business of squeezing as much money out of their patients as possible. I told them I was not paying another cent and am actively looking for a new dentist. Perhaps, you might think, I am the outlier here and my situation was not the usual experience for others. However, Aspen Dental did the same thing with my wife. They added $2700 to her bill after the credit card paid for the work. Aspen Dental is just a pyramid scheme posing as a medical facility.