This whole wash was so stressful. I didn't know it was a touch wash. My antenna is bent and I made it worse going in there. I couldn't line my tire up to go in the bay. The young ladies had to direct me. Why is it like that? I was embarrassed lol. The employees were so nice and helpful but I'm not going back. read more

Flagship Carwash - Car Wash Near Me - Pasadena, Maryland

To Whom It May Concern, I am writing to formally document and escalate a series of unprofessional interactions that occurred on February 12, 2026. At approximately 8:44 AM, I called to update my payment information. A male employee identified as Raynor (M) answered the phone in what I would describe as an annoyed and extremely tired tone. I asked, "Are you awake? You sound extremely tired." He responded, "Well, it is early." I replied that it was almost 9 AM and chuckled lightly. He then stated, "What do you want?" At that point, I told him I would prefer to speak to a professional and would instead stop by the office. Between 11:00-11:10 AM, I went to the office and asked to speak to a manager. I was assisted by two individuals, Alanis D and another employee (Ambya/Ambrya -- I am unsure of the correct spelling). The individual presented as the manager remained silent during the interaction. I asked whether a male employee had been working the phones earlier that morning and was immediately asked why. When I attempted to explain the phone interaction, I was interrupted and called "racist" and "rude" and told to leave. I attempted again to clarify my concern and was again labeled the same, in a louder tone, without being allowed to explain myself. For clarity, I have never met nor seen the individual who answered the phone that morning. My concern was strictly about professionalism and tone during a business call. I requested the name or contact information for higher management and was not provided any information. At approximately 1:00 PM, I contacted Joshua M via chat, explained the situation in detail, and was told someone would follow up with me. As of this writing, I have not been contacted. I am requesting: 1. A formal review of the phone interaction and in-office interaction. 2. An explanation as to why I was labeled and dismissed without being allowed to speak. 3. Contact information for appropriate upper management. 4. Confirmation of what corrective action, if any, will be taken. I have been a paying customer and expect to be treated with professionalism and respect. I would appreciate a prompt response to this matter. Sincerely, James Sloat read more

Disappointed! Yesterday I purchased for $42 the mini detail. Hmmm not good. I wasn't expecting perfection but at the very least I expected the car to be well vacuumed. I think this is a great place to go to get an exterior quick wash and the tires and rims done. They do a good job with that. read more

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Thorough cleaning. They did not rush the job. Satisfied with the service all around.

If I could give this place a steaming pile of crap rating it would be a 10. Long story short! Charged twice for one month of washes, canceled subscription to prevent further charges and turned away when tried to use balance of subscription. Not only do they rip you off monetarily I had 2 trailer hitch covers stolen from this place. Filed a complaint but of course no response as of yet. BBB is my next stop. read more

dirt still all over vehicle. "Clean" towels were all wet and dirty. Watched them take the dirty towels out, fold them and place them in the clean bins. It's obvious the franchise could care less about quality. DO NOT GO read more

Doesn't look like a place to get car wash. Unable to use services if they are always closed.

I went to the new Flagship carwash on Hogneck RD tonight to purchase a membership as a gift. There were two employees, and neither spoke English well enough to have any clue what I was asking for. I went to my car to find a phone number to call on their website, and there wasn't one. There was, however, a chat option. However, that led me to wait in perpetuity for nobody to respond. I threw my hands up and left. read more

I'm not impressed when pulling up to bay and shown a laminated price sheet and told to pick. Person offering this did not speak English bc I asked a simple question and he looked at me with no response. As if I was talking to the pole behind him. My country, my money being spent for services , I should be able to have that employee being able to at least comprehend me or try to. read more

More than once, someone reviewed that for $15-25, they expect the car to be essentially flawless inside and out. My thoughts are this: $6-12 will buy you an almost worthless automatic wash. Good for getting some pollen or bird droppings off, but really not much different than blasting it with a hose. A $20 automatic/hand dry should be a small step up. Maybe a quick vacuum and some tire dressing included. As for flawless? It takes me about 10 hours to detail my car from start to finish. If I paid $150 (Because That's How Much it runs) or more for a detail, I think I'd be upset if my carpeting wasn't 100% debris free or if someone missed a spot on a rim. For $20, STOP IT, STOP THE MOANING. You get what you pay for. FFS a lot of you have unrealistic expectations FFS its 20 bucks not 200 read more

Usually get a mini detail! Use the monthly plan wash as many times as you want for the monthly fee and all add in's are half price!

I'm from out of town, so I did not know any better. They suck! Left the back hatch to mt Range Rover open when run through the wash. I think that they wiped my dash and windshield with a greasy rag. No one there seemed to have a pulse. Go elsewhere, or just keep your car dirty. read more

How can the car be cleaner going into the car wash than coming out? I would NOT recommend using this car wash - The interior was clean except the drivers side needed vacuuming - when I got it home - it was dirty! The whole back of my jeep was dirty and the windows were so smudged I couldn't see out the back - absolutely horrible!!!!!! When I called them to complain, they said sorry and to bring the jeep back and they would wash it again - I told them they should have did a better job the first time and that I don't have time to come back - if I had time, I would've washed it myself. They said Sorry - and that was it. read more

Have always just used the exterior wash only and never had a problem, porters are very nice easy to talk to.. they don't try and over sale.. it's always in and out service, if in the area give them a try. Update: so I tried out the full service wash, it was an early weekday morning only one other car was there.. the vacuum job was a bit rushed and not done to any standards. The wash is pretty generic as it goes through an automatic car wash, the drying process is where I thought the attention to detail might be a little more the the normal wash, being that I'm paying for the full service car wash. I was wrong, so much was missed that I ended up coming home just to finish the job, Also I paid for my tires and rims to be cleaned but no communication was giving to the dryers so I had to bring this up as they flagged me to say my car was ready. Because I told the cashier I didn't need a receipt I had to go back to get a copy to prove I paid for tires and rims to be cleaned as well. If I return it will only be for an exterior wash only. read more

DO NOT GO HERE: - I had 8 quarters in my cup holder to vacuum my seats after the car wash. After pulling away, I noticed only 5 quarters were left. Sure 75 cents isn't a big deal, but it's disrespectful and rude to take money from someone's car. - I have a small blind-spot mirror on each of the side mirrors on my car. While my car was being wiped down after the wash, I heard what sounded like glass or plastic hit the pavement. Later, I realized I was missing a blind spot mirror and believe one of the dryers knocked it off and didn't say anything to me about it. read more

I was selling our car to our daughter in MD. Thought I'd have it cleaned before I handed it over. Went to pasadena car wash and asked for their most complete cleaning. $35 plus $2 for the extra 3rd row seat. I WAS DISAPPOINTED. I put in $5 for the tip box as well... First they couldn't even get the front grill clean let alone the bugs on the front bumper. Yea they used a bunch of armor all all over the inside but missed a bunch of spots and then left a bunch of spots with that thick greasy feel. Pointed out the issues and got shrugs.... BE WARE OF THEIR SHODDY RESULTS!!! read more

Average wash job. No wow factor . I've got to go in after them after I get home to get all the missed spots. Side wheel brushes leave these black greasy smudge marks on the side of my car. I Usually just go in the dead of winter when outdoor washings are hard. read more

Got here... not from here... no signs saying where to go or what to do or where to start your journey. Lady inside busy texting away on her phone and seemed annoyed that I came In first to ask questions . The 5 guys out side scratching there head while i waited in the line at full service line for 5 min with no one walking up to me ... that's why i came inside .... go back out and asked for mini detail service... not doing it today guy who does that is not here... so did the 25 wash... but for 4$ more they will wipe stuff on my tires.... the only diff between what I paid for and what I wanted was they would dress my dash with something... I did not know you neeeded a special guy for that! Girl inside while waiting for my car texting away ... phone every 10 seconds playing Harry Potter theme... and watching tv/ Murray at a high volume.... this is the first and last time I will ever take anything to this run down crap hole they call a "full service " car wash read more

I love this place! Got the unlimited for $39.95 a month last month. Where I work is very dirty, so I need a wash at least once a week. The people are nice and they do a great job. COMPARISON TO ANOTHER CAR WASH -There is a car wash near my office that has unlimited and I tried that for convenience. It was done in no time....and I know why. The inside of my windshield was a mess! I couldn't see it until I drove away and the sun shined on it. I called their manager and he told me to ask for him next time. The next time? Still bad. Tried once more, telling the inside person to spend a little extra time on the inside of the windshield. After that visit I canceled that membership. I emailed them and no one bothered to contact me. - NOT ABOUT PASADENA CAR WASH. Pasadena Car Wash does a thorough job for me. read more

I would recommend this place if you want a car wash you can have your car detailed, full service, and exterior. read more

Flagship Carwash - The dirty bird is getting clean!!! - Car Wash Near Me - Pasadena, Maryland

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There service is hit and miss. Until today. Now it's a miss. Whenever I get my car done there, the car temperature is changed, the radio station and volume is changed. I mentioned this to the guy that asks you what type of service you want. I said ask the guys not to do that. I go to get in my car to leave after it's been washed and the driver seat belt has been locked. So of course I sat on it, not knowing what happened. Is this a retaliatory situation, I am wondering. I went in to talk to the manager. He says that's something new they do. Then the longer we talked the more he waffled on that statement. I pay the 30.00 a month for unlimited car washes. No more. I'm cancelling it. read more

These assholes move at 3 speeds. Slow, slower, and slowest. As I write this reviews it's taken 1hour and my car is still not washed. Expensive as well, $15.00 being the cheapest wash they have. I have better stuff to do with my time. read more

I paid for premium was with tire shine. I get in my car nothing was wiped down...nothing on my dash and my tires got no shine. Last visit!

This car wash used to be great, now it's sketchy and not nearly as good. I've given it four additional tries before I wrote a review, but it seems the place has completely fallen apart since the change in ownership. Not only do they struggle to clean my car (and daughters car, wife's car etc...), the lobby is a total mess, unappealing and dirty. If they can't even keep the lobby clean, how can they do cars. Sadly, it's one of the only places in town to wash a car, but it's to the point where it's not worth it. Every time I take my Ford Expedition there, we have to re-wash it. The guys try hard, but they are working with a logistically challenged owner, who doesn't even post prices on the board because they are ever changing... You're better off going to the smaller car wash on Ft. Smallwood where the guys care about a clean car. read more

This place use to be great, but recently has gone down hill. Over priced and poor job cleaning and no one cares Sitting in their lounge waiting for your car smells like someone smoking come To find out they smoking while cleaning cars door open and fan blowing smoke in the room.. Will be my last time there!! read more

Staff is ride and the wash sucks. This place has hit rock bottom. Bad enough you get a terrible wash you have to deal with asshole staff. Do yourself a favor, go somewhere else read more

This place used to be awesome, but the last two times I went, the job was horrible. When I called up to tell them I was unhappy, the manager was not very attentive and helpful. He informed me that because they're under new management...since when does that mean you give less of a good job. Needless to say, I'm not coming back, ever. They dont even deserve the one star Yelp made me give them read more

After one poor car wash, i thought maybe they are having an off day. I made a mistake by going back again to get just as bad service. I have to keep asking them to remove brake dust from the wheels. Black dust on the wheels is so obvious and should be part of the washing process. For the price they charge why should I have to ask them to remove dirt from the car? There are better places to spend my money. Don't waste your time with this car wash, it's obvious they don't care about repeat customers. read more

I've been to this car wash several times. Live in the area for many yrs now. Seen the place change owners a few times. I must say today's group is by far the worst I've ever seen. The front mats were left in the car instead of removing to vacuum the front. I've noticed this the last three times I've been there. I wanted to see if it was one person or just how they do their cleaning now. Poor wiping around the doors when open. Very subpar job for a fee of $19 ... looks like I'm shopping around for another car wash. I will not be returning! If I could give a zero star rating I would have. read more

Everytime I have gone to get my car washed here they park so close to the exit that my car nearly gets hit by cars driving on Hog Neck Road. They almost always don't wipe the dash always mess with my radio stations and seat positions. I've refuse to go there any more. read more

Pricey for the whole car detail. Have had better service elsewhere. The deal breaker was the "who cares, not my fault" attitude when I informed that they clipped the end off my satellite radio antenna. Thanks for having me incur another $25 to replace it and an hour to carefully hide it back into the roofline. read more

We stopped by at 12:50pm to see if they could do a full detail to our car & we were ready to drop off and they told us they were closing and it wasn't worth it! We counted 5 detail employees with 4 eating lunch! We thought our local Pasadena would love the $200 business seeing they were so slow today but instead refused our business. We called the Great American Car Wash in Severna Park on Ritchie Hwy while in their parking lot and they were happy to do it! They refused to do a full service detail as well as mini detail... SHAME ON YOU! We will never come back there. read more

Ok so we started our in the Christmas spirit when we got here and left feeling like we met the Grinch. We knew we were in trouble when we watched our van come out with soap still on it and it went down hill from there After getting the most expensive wash ( next to a detail) that cost $30 we expected the inside to be completely wiped. No such luck. The dashboard wasn't touched. The door handles were also ignored. The side of the back seats where the kids had spilled something still had a stain of liquid down them. And of course where the soap was still on the side was not washed or wiped off. After going through the second time, one of their workers actually asked - what do you expect everything to be cleaned? My answer was 'uh YES!' Very disappointed. read more

I went to get the salt off my car this morning... The line was crazy, at least 20 cars ahead of me in the full detailing lanes. Luckily my car is still pretty new so I cut into the exterior only lane and was in and out within 15 minutes. I paid 15 dollars for a premium wash, it was pretty good, they didn't get all the soap from the back and I had a couple of watermarks but I was impressed. read more

Very lazy workers. Didn't vacuum my truck for the second time. Will be searching else where ! Not happy customer at all for this location is perfect but .. no .. read more

Mini detail was a good deal and they did a great job

After spending 35 for the best wash they offered name mini detail I got in car and drove 5 miles home while driving I noticed that all the dash surfaces were still dirty I looked at the front of the car and saw bird droppings still on car I returned about 40 minutes later and was sent to see the "manager" who told me that the mini detail was the same as the car wash but they armor all the dash with no cleaning if your car is dirty you should buy a full detail When I asked about the bird poop on the outside he said it was a rock chip funny I have never been able to rub off a rock chip with a wet rag I asked about the leaves on the floor that did not get vacuumed he said they must have blown in because I had the convertible top down No offer to do anything about the poor work NEVER AGAIN read more

I took my brand new car that I have had for 2 weeks to this car wash, and came out with 2 huge scratches on the hood. The car wasn't even cleaned on the inside, and there were still bug remnants on the bumper and window. Not a happy camper. read more

Came during their "open hours" at 1:30 and all their doors we locked and no one was there. How can you run a business without having staff available? Don't waste your time. read more

I guess because I showed up twenty minutes before closing is why I got such a terrible cleaning. Paid twelve dollars to have my inside of the truck cleaned. Well this only consisted of a vacuum I guess. Nothing wiped, just horrible job. This place used to be good. Don't know what happen read more