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    Pasadena Hand Wash

    3.6 (403 reviews)
    Open 8:00 am - 6:00 pm
    Updated 3 months ago

    Services - Pasadena Hand Wash

    Handwashing

    Pasadena Hand Wash Photos

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    Scratched hood of the car on the drivers side

    Unbelievably bad experience at this car wash this morning. Retrieved my car after the wash and noticed huge scratches on the hood. I immediately asked what happened and who I'm assuming was the manager was brought over to talk to me. He immediately said they didn't do it and it was there before. How would he know that? I said it wasn't and he said we have no machine we didn't scratch it. I said did you have a dirty rag? He said no. Interesting. I also walked around while my car was getting washed and noticed two workers looking at it for a few minutes after being washed before it got dried. Wonder why Not only that, my car was filthy. It looked like it had been sprayed down with a hose and lightly dried. The roof looked like it hadn't been touched. I paid for the silver car wash $33.99. Was rang up for $35.99 when I asked why it was more expensive than the sign the lady at the register said I probably have a big car. (It's a mid size suv) a little transparency from the beginning would be appreciated. This place lacks accountability and trust. I came to get my car washed and came home with a dirty car with a scratched up hood. Unbelievable. We brought the car back and they washed it again and used the excuse "it's a basic car wash and we do it fast"

    La Vonne C.

    If I wasn't in such a rush, I probably would have done this complaint in person. The quality of wash was just not there. I could still see dirt residue on exterior of my car after the wash. The worst part for me was that they didn't fully vacuum or wipe the inside of my car. I own a mobile cart business so it can get dusty and dirty inside the car. There was so much dust and crumbs left and I was so disappointed. They never moved the keys from where I left it so obviously the cup holder wasn't cleaned. Why did I pay to get someone to clean my car if I could do a better job at a drive through carwash? There are other car washes within less than a mile from here. Just go there and don't make the same mistake as me.

    Bugs on my side mirror after paying $150.

    Terrible quality for the amount that I paid for. I took my car in for a wash after a road trip from LA to Monterey. I know that my car was nasty and covered in bugs, but the quality of the wash was terrible. I pulled up to the entrance wanting to get their Silver grade wash which is around $35. The guy said I needed to get the $150 "The Start" package because the bodily fluid and acids from the bugs on my car could damage the paint. Call me gullible, but I have a rav4 and I know Toyotas have body paint issues. So I trusted the guy and dropped the extra $120 from what I was planning to pay. Cleaning time wasn't an issue, but honestly I'd prefer for the service to have been longer if it meant my car would truly be clean. After the wash, my windows are still foggy from the inside and out, there's leftover bird poop everywhere, and I had to point out multiple spots where the washers clearly missed spots. The guy waxing the car tried playing it off saying they were scratches in the paint, but when I was able to wipe it off with my finger he begrudgingly cleaned up the messes. I had to inspect my car over and over before giving up and driving off. The most irritating thing about this place is the guy telling me me I needed the more expensive package to get rid of the bugs on my car, but they didn't even clean all of the bugs off! This place does not care for the quality of their work and is just hoping some young folks who don't know any better get fear mongered into paying for their exorbitantly priced higher trims in the name of vehicle care. Learn from my mistakes and avoid this place. Update: the business owner commented on my review saying that "the start" package is not an upsell. He is correct in that statement and I changed my review to reflect that. However, the sentiment still stands: the employee told me I needed a higher tier package to get all of the bugs off, and yet there were plenty of bugs still on my car after the wash. Do not go here.

    Daisy G.

    Very much appreciated and thank you for giving me a great wash. As a mother of four, I know my car can get MESSY but thank you for making a miracle!

    missed a spot or two
    Kristine K.

    Alex and the guys that work there are great and super caring. Every time I go in they take care of me and they also offer one of those cards you can stamp to eventually get a free car wash; which is super neat. Every time I go in, I request a wash and vacuum and cleaning of the interior of my vehicle. I have taken over four different cars throughout the years to these guys and I always go back because they are so nice and sweet. Their pricing is definitely reasonable for the area; but lately their quality control has been lacking. It has definitely been a while since one of their workers has done a careless job of cleaning my car, but it's not a new occurrence. Honestly, usually I just clean the spots they missed or vacuum the car myself when I get home but that's only because I don't usually have time to inspect the car before leaving the lot (that's on me). To be specific, this past week when I went in, I paid for the exterior and interior of my car to be vacuumed and cleaned. When done, I got in my car and I saw some dust and stuff over on the more "hard to reach" areas of the dashboard, but I just brushed it off. Literally. Anyways, once I left the lot I saw that the cup holders, under the e-brake, the nav screen were quite literally untouched. They picked up the trash on the floor of the car and a vacuum was definitely used on the majority of the car, but once I got home, I found small trash like a gum wrapper and some other stuff placed on the backseats. Meaning, they probably picked it off the floor of my car and instead of tossing it; just placed it on the seats.. probably after vacuuming. I don't know. I think it's carelessness on behalf of the workers. Like others have said; this place is a hit or miss depending on who is cleaning your car. It's a quality control issue and I am sure if I had gone back they would've addressed the issue, but it's not something I was able to do that day. I have just come to accept that sometimes i'll have a great car wash and get my money's worth and other times, I will just get a decent car wash that'll get me through till next time.

    Leaves left in the windshield portion and the towel they let me use to wipe the bird poop they left

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    3 years ago

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    7 years ago

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    6 years ago

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    2 years ago

    Fair price for the area and very friendly staff with a nice shaded waiting area with plenty of seating

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    6 years ago

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    2 years ago

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    3 years ago

    Reasonably priced, fast service, and better quality than similarly priced, touch-free car washes

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    4 years ago

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    4 years ago

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    Zaven N.

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    6 years ago

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    4 years ago

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    4 years ago

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    2 years ago

    Great service, great prices and quality of wash is really good. My go to place every time i need a wash.

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    2 years ago

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    7 years ago

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    4 years ago

    My car is very clean. Price is fair. Service is good. The manager helped me install the mud flap for free. Super nice. Strongly recommended

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    6 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    5 years ago

    Business owner information

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    Zaven N.

    We don’t sell gas.

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    7 years ago

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    4 years ago

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    Page 5 of 11

    Pasadena Hand Wash Reviews in Other Languages

    Ask the Community - Pasadena Hand Wash

    Do you wash Teslas?

    Yes

    Do you want RVs?

    Sure!

    How long does it usually take to do a detail (gold package and above)?

    It depends on how busy we are, usually an hour

    My van has a roof rack, do I need to remove it before going there?

    No.

    Do you offer oil changes?

    Yes we do! Both synthetic and regular oil.

    Don’t See Your Question? Ask Away!

    Review Highlights - Pasadena Hand Wash

    Prior to coming here, I had request a quote and Zaven, the owner, was super quick to respond through Yelp!

    Mentioned in 5 reviews

    Read more highlights

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    Wow!!!!! Oh my goodness, our car looks fantastic!! We have a PPF "wrap" and needed a hand wash (new…read morecar so no big detail yet) and interior clean, and boy did they do a wonderful job! Joey worked his magic and the car looks fantastic! The rims are gorgeous! No need to go anywhere else! Terrific communication, fair pricing and outstanding work.

    I recently hired Flawless for a full detail, and I'll start by saying the quality of the work was…read moregreat. The car came out looking really good, and it's clear they take pride in the actual detailing. That said, I had a frustrating experience with pricing that I think needs to be called out. When the technician arrived, we walked the car together and I was given an agreed upon price. After the wash was completed, I was then told the car wasn't properly evaluated and the price would be higher because it "took longer than expected" - not due to anything unforeseen. I don't think that's acceptable. Pricing should be clear and agreed upon before any work begins -- not adjusted once the job is already complete. In this situation, it was never communicated that the price may be adjusted. It puts the customer in a difficult position and takes away from an otherwise positive experience. Again, the end result was great, which is why I'm not rating lower. But the pricing process needs to be more upfront and transparent. I'd recommend double confirming a firm price before they start to avoid any surprises.

    Pasadena Hand Wash - carwash - Updated September 2026

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