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    Pasadena Oilers Quick Oil Change

    5.0 (1 review)

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    10 years ago

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    Take 5 Oil Change

    Take 5 Oil Change

    2.6
    (39 reviews)

    Allen was awesome, came in parked confused and lost and Allen immediately walks up greets me and…read morelets me know which bay to go in, asked me what kind of oil service I wanted to go with or just go with the same as last time, went ahead go the same asked me information about my vehicle nicely and great communication, while getting my oil change service and checking for other things THEN Xavier comes approaching with a smile and asked how my days going hands me a nice cold water since it's summer heat. THESE gentleman's are great and their customer service while working in this heat is remarkable. Keep up the good work and stay hydrated!!

    Went in for a top-off and the tech put the wrong oil in my engine. The tech Vela, did not look at…read morethe sticker on the windshield and used the wrong oil weight. When I asked Mr Vela how they would fix the issue, he told me their district manager Josh Salcido said they needed to charge me for another oil change. I asked to double check that and they said there was nothing they could do and they would not take responsibility for the mistake. The tech, Mr Vela was rude and tried to make sound like it was my fault for not telling them what oil weight (that was clearly marked on the sticker). This place has the worst customer service I have experienced in a long time and would not recommend using them. I'll go to Jiffy-Lube or even Walmart from now on. I don't recommend this place.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    1.4
    (9 reviews)

    Had to cancel my appointment. The guy working the register was dismissive toward every customer who…read morewalked in. They only had one technician on site, and he didn't even tell me or any of the other customers--I overheard him on the phone. They were also booking multiple appointments for the same time slot. On top of that, the prices didn't match the online quote because they were adding services that weren't requested. A business operates because customers choose to purchase a service, and I'm not sure they understand that. I watched four customers leave during the hour I waited before finally canceling. I ended up being the fifth.

    If I could give zero stars, I would. Jay was amazing and incredibly helpful, but Robert was the…read morecomplete opposite. There was absolutely no communication. I dropped my vehicle off early in the morning between 9 and 10 AM, only to return at 5 PM and find that it hadn't even been touched. When I asked why, Robert simply said there were people ahead of me--something that should have been communicated in the morning. A simple heads-up about wait times or appointments would have made a huge difference. Instead, I was left completely in the dark. What's worse is that this lack of communication happens whether they're busy or not. No matter the situation, you'll run into the same issue. Unacceptable service. ALSO, we have been loyal customers here for over 6 years and this is how we are treated.

    Pasadena Oilers Quick Oil Change - oilchange - Updated August 2026

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