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    Pasadena Performance Center

    5.0 (2 reviews)
    Closed 5:45 am - 8:00 pm

    Services - Pasadena Performance Center

    Vocal coach

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    7 years ago

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    7 years ago

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    Retro Fitness

    Retro Fitness

    (1 review)

    I really enjoyed working out here but I'm trying to cancel my membership because I'm moving and…read morethey are making it impossible. I've spoken to three different front desk associates. The first one said to come during regular hours. I understood the first person because I had went late at night. I went in today at around 10:15 A.M. and a different associate requested I took a seat and waited for the GM and I just told her I'd work out and speak to him after. I finished my work out at roughly 11:45 and went back to speak to the front desk lady. She proceeded to ask for my name and phone number because he would be back in an hour. I told her I'd already waited longer than an hour and if she could just cancel my membership. She said no because I have to do it in person AND schedule a time to meet. What is this a business meeting?! Y'all can call me and cancel my membership I'm not driving from the woodlands to cancel my membership again this is ridiculous.

    From the owner: At Retro Fitness of Pasadena, our local community comes first. We offer the best amenities at the…read morelowest price. Members enjoy our smoothie bar, Zen Den, red light therapy, tanning, pro shop, personal training and more. Our state-of-the-art fitness equipment is designed to meet multiple strength training needs and our group fitness classes support individual fitness journeys while offering you the chance to connect with your fellow gym members. Download the Retro Fitness app for exclusive video content from experts on mental health and wellness, nutritional tips, healthy cooking and more.

    LA Fitness

    LA Fitness

    (17 reviews)

    I was excited to join this gym, Isabel gave me a tour of the place and even offered me a pass so I…read morecould try it out. Unfortunately the operations manager was very rude and unhelpful. I wasn't aware the kids club had a daily fee, and when I mentioned that she dismissed me and didn't even ask if I wanted to make a payment for the day. I would've paid it but she didn't even give me the option.

    This is by far the worse front desk service of all LA Fitness in all Houston area locations, this…read morepertains primarily to the morning service as this is the time I visit. The service for the past 9 months has been non-existent. For the existing LA members let you facility know about the service so that the establishment can fix the situation. The service here has NO "acknowledgement", NO "have a good workout", NO eye contact, NO "Good Morning" NO INTERACTION whatsoever. Putting your scanner on the counter, continue to watch social media and not acknowledging the member is unacceptable. Front desk is the face of the company, first interaction with their members. I have brought this up to the facility twice and no clear outcome that is will fix the situation not with me personally but for this location. This issue was brought up six months ago and was addressed, it was a tad bit better for one week and back to the normal rude behavior. This comes down to the management team, listen to the members, bring up the issue, have warning and consequences and address the problem as needed. Domyour due diligence, check cameras, ask your morning members, or even ask corporate to do a survey. Once in a while the behavior is tolerable, as people we all have our own personal issues but nine months of the repetitive behavior is just not right. Think - what position is csr front desk? Happy smiling, contact service, fake it even if you have to smile service. I'm sure LA Fitness didn't hire someone to play on the phone during the shift to bring this attitude. Well, to be honest, local mgmt did address the issues, they pointed out to the intended front desk that I was the person to address this issue. That person now knows who is complaining and my service from the front Desk is solved but they does not do justice for the other members of the facility, I have nothing personal with this person and nothing against that person. If I was managing the facility I would have done better than treat this as an isolated incident. As very recent changes has seen that I am not the source of the problem but I am trying to do a service to the company. Anyways I have send in my cancellation mail, I will not be coming to this particular gym. On a bright side, As overall LA Fitness is pretty good, it was just this particular gym that bothers me a little, I am contemplating about canceling still because as a whole most All LA fitness facilities are satisfactory. Best regards to all

    Pasadena Performance Center - vocalcoach - Updated May 2026

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