So I showed up to Kustom with a Chevy express van with a huge rusty paint bubble on the door,…read morelooked like shit, and eventually would lead me to fail inspection. I decided to get it fixed and wanted it to look perfect if I was paying someone and not DIY. Tom, the owner, assessed it and gave me an estimate. The estimate was higher than other shops in the area but I knew that going in from the other reviews and word of mouth. I decide to go with his shop and schedule the repair. Monday, the day I'm supposed to drop off the van rolls around, and I give a call into the shop just to confirm. Tom says he can't do it this week, and reschedules me for next Monday. I drop off the van the following Monday, and get the van back Thursday. Two phone calls to communicate status and progress in the mean time. The repair looks flawless to me and Tom stated he would stand behind the work if I had any trouble again. He took the time to even show me pictures and explained what the process was. There is a considerable amount of time and effort put into preparation with any paint work, and it is evident they do not cut corners here. Expensive, but flawless repair and excellent customer service. I'd recommend this shop if you're looking for your car to look exactly how it was from the factory and are willing to pay for it.

My car was scratched up on the front left and right bumpers. New England Kustom and Collision did a…read morefantastic job on the work. Tom, the owner, is a straight shooter who tells you exactly what he can do and can't do. He is very fair in his pricing and his work is excellent. I am very pleased with the results.

We bought a car and just over a month later a light came on. We brought it to Subaru and they said…read morethe seller 99% likely knew this was an issue because it takes 400 miles or so for the light to trigger. Matt did not honor any warranty and it is an expensive fix.

got there for an inspection, next thing I know the verbal estimate is over 600.00 for all stuff…read morethey say needs to be done. I went to another garage it cost me 153.00 (total amount) for inspection sticker. They added repairs that never needed to be done. They just lost my business forever.

My car needed service. Brakes, potentially CV boots, front end work and tires and a check engine…read morelight that tends to come on for no reason. I basically said fix it and give me a call if you encounter much more problems. Couple days, short time an the car is fixed, very fair price and runs like a champ 2 new tires, brakes, rotors and check engine light was no biggie. The folks at Lepisto's garage are fair and honest. The car has 200k miles and drives like it was brand new. I will continue to do business with dependable people with whom's workmanship I trust. Chris Lepisto and his crew are good folks and I wouldn't hesitate to send my friends or family down to their shop and know they will be taken care of. Top shelf!

New to the area and yesterday was my first time at Lepisto's Garage. Had my NH inspection and…read moreChris and his crew picked up a couple things which I knew about. They were able to take care of them the same day, which was a very pleasant surprise. The work was done well, quickly and Chris and Craig were great to deal with. They are now my local garage, always important to find when you move into a new area. I highly recommend them.

My mother took her vehicle in last week for a tire leak. They told her that who ever mounted the…read moretires forgot to remove the stickers and that's why they were leaking at the bead. They charged her 75 dollars to do one tire and scheduled her for the rest. We took it to another shop to have the other tires looked at and there were no stickers on the tires. The average four tire mount and balance costs 79.99. When I confronted the owner about the cost and lack of stickers on the tires he refused to have a civil conversation and told me he would not refund anything. He scammed my mother and I hope this review will help prevent anyone else from losing their money. Take your vehicle anywhere else in town.​

This is a great hometown family owned service center. They go out of their way to be certain you…read moreare ratified.

No BS at this shop. They carefully document and rate everything that needs attention so there are…read moreno surprises. I'm very protective of my truck and normally don't trust anyone else to touch it, but these guys have completely earned my confidence. The care, honesty, and professionalism they show their customers is above and beyond any other automotive shop in the area.

Great experience Quality beyond expectations…read more Very unique service Print out of recommendations and color photos of all parts that needed attention

Anthony and his crew did a fantastic job replacing the rear hatch on my Chevy Traverse . The paint…read morejob is perfect and their expertise is amazing. I highly recommend Quality Care.

Everyone at Quality Care Collision & Refinishing is amazing talented and kind. Always so…read moreconsiderate and caring, and FANTASTIC REPAIR and REFINISHING! Thank you all so very much.

Murphy's strung me along for 4 and a half months and I never got an appointment to bring it in. I…read morecalled April 4 to see when he could get me in. He said May. I had an estimate on 4/11. He said he could do it in June. I called late May to see when in June he would get me in. He said in August. When I asked how all those people got ahead of me he said he would put me on the schedule for 8/18. On 8/13 I left a message to confirm the appointment. He didn't call me back. Next day I went to the shop and was told if I hadn't heard anything to the contrary the date was on. On the 16th I got a message saying I wasn't on the schedule. Fool me once, shame on you. Fool me twice, shame on me. I don't know what the game is... Murphy's Law I guess.

I banged up the right front fender on my car. Took it to Randy and he completed the repairs in 4…read morebusiness days! Car looks like new, and the price was a fraction of what I was quoted by another shop. Please, if you need body work done on your vehicle and you live in the greater Keene, NH area, check out Murphy's Auto Body. Support the small business owner whose reputation rides with every job that he does. Great job Randy.

Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and…read morerefuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene.

I was very happy with not just the work that Key Collision did, but with their customer service…read moreafter I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!