Okay, first off I have never been to a walk-in clinic before and I was very trepidatious about…read moregoing to one. I imagined a bunch of sick people sitting around sniffling and coughing. When I got there no one was waiting, so I took that as a good sign. The APN Dawn was very kind. She was thoughtful, patient and kind. And she eventually gave me the script I needed. So there's that. I give HER 5 stars. So why did I give only 1 star? Let's start with two words: Windows XfingP. Are you kidding me? In today's day and age with all the patient data and credit card information? Then it turns out that my credit card was not just going to be used to pay for the $17.80 I owed after insurance, but stored - on their computers - on their XP computers. I didn't authorize that and I was assured that my card was only going to be used as a POS charge, not stored. So why did I see on the screen the last 4 digits of my card and a little caption that said "This credit card information will be charged and any additional charges would be put on that card."? WHAT?!?!? I told Dawn that I did NOT authorize that and fortunately I caught her before she pressed the "Process" button. She called Corporate and they had no solution for erasing my credit card data. She was on the phone with them for over 30 minutes just trying to understand and see what she could do. They had no answer other than for me to wait until Monday and see what else showed up on my card. I came up with the clever idea to cancel the whole visit and register me from scratch and enter all the data in again this time choosing CASH instead of CREDIT. IT worked; my credit card information was nowhere to be found. So, for anyone going there, pay cash only unless you want to be a potential victim of a data breach and having to go through the hell of getting a new card.

I've got to write a review about my experience today. This is my second time visiting the Take…read moreCare Clinic and today was just overall, awesome. As soon as I finished entering my name in the computer, I was brought into the room to get my symptoms written down, vitals, etc.. No wait at a doctor??!! HELLZ YA! After going through the typical mumbo jumbo, I was escorted across the hall to Dr. Jeff. Jeff was amazing!! He was the nicest doctor I have ever met. He made me feel so comfortable and really seemed interested in getting me all fixed up and feeling better. He was knowledgeable and discussed everything with me. For a chick with no insurance, I was nervous about going. I had put it off far too long now. Jeff was completely understanding of my situation and worked with me to make the cost as low as possible. For a check-up and all the meds.. I spent less than $80. This was such a savior in my predicament. Now I'm home, in bed, with my antibiotics, on the way to getting healthy again. I hope it happens quickly!! Thanks Take Care Clinic and Jeff for making it happen!

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

Here I am again. Check-in was quick and easy. Staff were…read morevery accommodating as usual. This still begs the question: Why am I still not walking well on my own? Why am I still in so much pain? Well, I'm here getting an Electromyography (EMG). An EMG measures muscle response or electrical activity in response to a nerve's stimulation of the muscle. The test is used to help detect neuromuscular abnormalities. During the test, one or more small needles (also called electrodes) are inserted through the skin into the muscle. The test sounds worse than it is. Dr. Mercurio was excellent. I'm confident she will help. Our hope is to find out also why my left leg and foot are numb. I'm finished now and look forward to the results.

Had a Sunday appointment for an MRI and it was the best experience I've had across the board! Ease…read moreof check-in, the MRI tech was professional, informative, comforting just all around amazing! The facility is huge! It's clean, seems to offer much in the way of care. I came out of my way for this facility and convenient appointment, I am so glad I did!!

Just the very WORST Health Care provider possible…read more I was unable to schedule an appointment because there os just an endless phone tree There is no human being available to answer What would ANYBODY do in.an EMERGENCY???!!!???

This review is only about the billing and insurance department…read more For the eye doctors who take care of me and save me from eye emergency a few years ago, I will give them 5 stars. It took almost 4 months, a bunch of phone calls , E-mails, finally after the local blue cross insurance company call duly and informed them they need to re submit insurance claims. Finally , they submit correct insurance claim...And the insurance claim went through. I start to wonder.. Will this issue happen again next time I have my annual eye check up?

Great doctors and staff. All equipment is state of the art. Fast results explained thoroughly.read more

I needed to get in right away since hubby and I share a car; and we have a child needing to be…read moredropped off at school at 8:45am. I arrived 20 minutes before 8am, when doctors start seeing people. The woman at the check in desk (Debra) was very kind and helpful. She took care of everything, told me I was second & directed me where to go. No one was called in until 8:10am. The woman they called in first came after me and the other woman. Then, 3 more people went in (1 being the woman ahead of me & 2 individuals that arrived afterwards). I checked in with the front desk to see why I hadn't been called. Debra inquired. They called me next. The male nurse took my vitals and was friendly. After he left though, I wanted in the room to see a doctor for another 15 minutes. Checked with the desk; they said someone would be in soon and that there was someone with an emergency they had to attend to first. Doctor saw me for 5 maybe 10 mins max. She was nice. I just really hate how long the entire process took and was charge $50 for all that waiting and such short time seeing the provider. Considering I arrived early and was the second in line, this shouldn't taken as long as it did. I get that medical offices are understaffed; however, the fact that people were called in before me who arrived afterwards, that's unfair. Walk ins should be seen according to the order in which they arrived. I'd give this a one star review if it wasn't for the friendliness of the staff.

this review is for the good experience i always have when chris does my blood draw. he's…read morepersonable, kind, and excellent with his ability to somehow not make it painful!

The food is beyond horrible!!! I ordered the chicken Piccata. It was so overcooked and dry I sent…read moreit back and ordered a cheese sandwich, that they got wrong. Can't make a cheese sandwich? No salt on an omelet, that was a cheese omelet with no cheese. Be ready for a food experience like no other. You've been warned! The bed was comfortable and the nurses were great.

This is the third time I had a horrible E.R. experience at Advocate Good Samaritan Hospital. I was…read moretreated very bad. Nobody would give me a blanket, even though they saw me shivering. They left my legs dangling from the bed and did not offer to prop them up. They were monitoring my heart, which I didn't need. One nurse in particular, Michelle, said I couldn't get up to use the rest room. She placed my medical equipment behind me, so that I couldn't get up. She was a real snot and not professional at all. Finally, I had to pull at the equipment myself just so that I could go to the bathroom. Then, the worse part is that the doctor misdiagnosed my condition ... said I had the start of blood clots and they needed to keep me their for a few days. I had enough, so I checked myself out of the hospital. Next day I went to the E.R. at Central DuPage Hospital. HUGE difference in how I was treated. I had warm blankets, a great bed, and was attended to very well. Found out I did not have the onset of blood clots. I am home now and doing very well, thanks to CDH!

Absolutely the best medical experience ever. They have all state of the art equipment and a clean…read moresterile environment. A true gem.

I came to the center around 2:30 on 1/1/26. I was in line to check in with 2 people in front of…read moreme. There was one person doing intake. I waited for about 10 minutes then a person that was discharged had a question for the intake person about where his prescription was sent, which she took the time to try and answer before checking me in (which was fine at the time). When she finished with the discharged patient, she begins my check in and asks me to verify my address. She then stepped away and when she returned told me she had just been told that they could not see anyone else that day. I did not take the time to discuss the unfairness and ridiculousness of this decision as my ride had just told me he was going to run an errand while I waited to be seen. I wanted to catch him before he left, because I didn't want to be stranded. This was easily the worst experience with a medical office reception area. It is now abundantly clear why your ratings are so low. If anyone in this office has a goal to improve that for 2026, you really need to take time to train people when and under what circumstances to stop seeing patients.

Never, EVER go to the clowns under any name of cadence or northwestern. The undermedicate and try…read moreto make you feel like a drug addict. I broke a bone in my foot. 265 lb man. They gave me 5 mg hydrocodone and said youll be fine. I am not fine by any means. When I called as I had the shakes from the pain I was told by the head nurse in a flippant attitude; "Your screwed" Endure the pain because we could care less. They told me to call my primary physician, wich i did, he was unavailable so i called the on call doctor, he told me to call the emergency room where i was treated. and yet again; "Your screwed". By the same nurse. Does anyone know a good attorney?

I had the responsibility of accompanying friends and family during their surgeries here on more…read morethan one occasion. As a consequence this office was my natural first choice when it came to seeing a doctor about my sexual health. My initial visit with Dr. Fermina Ventura was frightening, as I had never seen a gyno before and I didn't know what to expect. I got an STI panel (no shame in getting checked, people!) and a pap so I could start receiving birth control. She was surprisingly sweet and calm, talked me through everything, and answered every question I had. They referred me to see one of their counselors to talk about my treatment options when my pap smear came back highly abnormal. They explained everything as best they could, and sent me home with lots of helpful information. The next time I went to see the Dr., she remembered me! I was fascinated. That clinic has a LOT of patients and I was truly pleased that I was not just another girl, but a patient with real concerns and a name. I see Dr. Ventura once a year now for regular check ups, paps, and occasional cancer screenings. She's my go-to doctor and I would absolutely refer all of my female friends to go see her. If you're worried at all about your privacy here, don't be. They are SUPER DISCREET. They call you from a number that is not registered to the office. If they have something to mail to you, they mail it to you in an unmarked envelope. If they need to call you, they don't even say who they are until they are certain they're speaking to the right person. They 100% respect your privacy. The only con are the jerks who stand outside to protest, but what can you do? :)

Some nurses were very rude. I barley had any recovery time either. Wanted me out quick. Its not a…read moredecision between you and your Dr. either. You dont even get to speak with the Dr. before the abortion. I wish I had talked to the Dr. before. I would have not gotten my abortion if I could just speak to someone or see my ultrasound. I live with pain and regret everyday.