I have seen 2 medical professionals at this clinic: Dr. J. Herrmann and Bridget Padgett, P.A. The…read morefirst one has injected botox and fillers into my aging face and the second has removed a plantar wart from my foot. It is a super difficult office to find on the first visit. The office is in the Town Square outdoor mall located upstairs from Egg'lectic Cafe. I was so cranky on my first search for that location. But, since then, I haven't had to wait longer than 5 minutes, for any appointment. No one likes to be late for work due to a long waiting room experience. I have "fired" doctors before for making me wait. Back to the services... I was 54 and had never had any cosmetic work done, so I was nervous. My primary care physician recommended Dr. Herrmann based on personal knowledge. My first appointment was an evaluation in which I was clear, "Don't make me look like I have on a mask; just make the wrinkles a little softer." Dr. Herrmann listened and advised. I returned for a few injections (filler and botox) to correct my hatred of excessive upper lip lines and deep frown lines between the eyes (he injected a little numbing agent first). The doctor also treated for a downturned mouth and thinning lips. The follow-up appointment was a little more botox between the eyes and over upper lip. Since then, I had one 5-month visit for botox. I added a before/after pic, because I wanted pics when I was so afraid of injections. And, I am not ashamed of getting real about aging. I find Dr. Herrmann and his staff to be good listeners, professional in their approach, friendly, and excellent communicators. Bridget has had to treat my foot 4 times (or 5). She is punctual, friendly, helpful, tries to be painless, informative, and pleasant. I look forward to her smiling face and direct approach to treatment.

If you care at all about your health, please avoid "Duly Health and Care". We have had two…read morespectacularly poor experiences with Duly - the first involving a botched ECG that spiraled into a cascade of unnecessary testing, being told that my husband had suffered "a massive cardiac event", being charged over $2500 for nothing, and finally learning that all previous tests had either been performed and/or read incorrectly. The second situation involves patient abandonment over the fourth of July weekend - when a patient with newly diagnosed Stage 3 multiple myeloma was left entirely without pain medication for three days. Tried to get the Rx filled before the holiday without success - and the "on-call doctor" was "away from her computer" and suggested that he take Tylenol for his vertebral fractures. Stay away if you'd like to live.

Building has primary care physicians PCP, pediatricians, specialists, and other medical offices…read moremostly associated with Northwestern Medicine. Nice, clean bathrooms, water fountains, elevator.

Customer service is lacking . Went to get yearly and people were just ruderead more

This is a medical DuPage County facility I was not comfortable taking photographs…read more I was recently traveling Internationally and came down with Hepatitis A ( when I am done with this, I shall be immune to Hepatitis A) I was first reported to the CDC and they reported to to the DuPage Health Where they where very nice and provided me with literature I am temp

Thank you Dupage County Behavioral Health Department! Special thanks to Dr. Tara Krisch, Nurse…read moreMonika and Nurse Carlos for being extremely helpful, professional, empathetic and helping guide me through my struggles. I have dealt with a lot of healthcare professionals, and by far this team has made a huge impact on me and truly helped me reach the next level in my life. I will always be grateful and appreciative of everything you have done to help me move forward and heal from my past.

Thanks VNA and Ms. Sigrid Hugh for excellent care you always provide me, I am real grateful and…read morealways looking forward to seeing you. Thanks again.

I should have paid attention to the reviews but I was feeling desperate to get a covid test as I…read morehad not been feeling well and in order to get a Thyroid Ultrasound that my Dr ordered I could not go to a green zone testing facility since I had a low grade fever and headache unless I had a negative covid test result. (Wondering why my Primary didn't just do the covid test? They only do an antibody screen which would do me no good if I had an active infection.) Back to my review...I'm super frustrated so I'll do my best to leave my emotions out of it. 1. Ease of setting up an appt. This part was great and the person who scheduled me was kind and efficient. 2. My actual appt was fine, not the best,, but I liked the way they only let one person into the clinic at a time and the safety measures they had in place seemed really good. I did tell the staff that I needed to get the results to my employer as soon as they were available and I was told they could email them the results. They said they would call me with the results and then email a form to my employer. 3. My test was done Wednesday afternoon and I got the phone call on Monday mid-morning. Negative thanks goodness! I asked if I could get the results emailed to me and they said no. I asked if they could take a photo of the test results and text it to me and they said no. I asked them to email my employer and they said no that was not an option. I told them I was told that it would be done when I made my appt and again when I was in the facility getting my test. They said no because of HIPAA. The only way to get my results was via mail. Frustrated I just ended the call. Upon talking with HR at my company they said I could not return to work until I had an actual copy of the results to show them. An email or photo of the lab work would have worked for my company. I called the main office of VNA to see if there was any way I could get the results and they said I would have to set up a video appt to see a Doctor to get the results emailed to me and a form sent to my employer that I could return to work. So in order to get my results I would need to set up a paid appt to get them. This is after already paying 150 dollars to have the test done. They said the test itself is free but everything else was 150 dollars. But then I couldn't even get a hardcopy or an email of the official test results without paying for another appointment? That is WRONG in my humble opinion. I asked about the virtual portal for patients, their version of mychart for those that are familiar. They said I would have had to set that up when I was in the office. That was never offered to me when I was there. I asked them why I could not do it now and they said because I had to fill out a form in the office. I said they originally sent me e-documents to sign prior to my appt so why could they not do that now? She said no because of HIPAA. This is just unnecessary BS to deal with when not feeling well and trying to get back to work! My advice...skip this place if at all possible.

Had a Sunday appointment for an MRI and it was the best experience I've had across the board! Ease…read moreof check-in, the MRI tech was professional, informative, comforting just all around amazing! The facility is huge! It's clean, seems to offer much in the way of care. I came out of my way for this facility and convenient appointment, I am so glad I did!!

Just the very WORST Health Care provider possible…read more I was unable to schedule an appointment because there os just an endless phone tree There is no human being available to answer What would ANYBODY do in.an EMERGENCY???!!!???

I had the exactly same experience below. BILLING nightmare. Everything is canned response. . I am…read morecharged even though my insurance is at 100% preventative for my annual physical. I have excellent insurance and coverage working for a reputed company. When your doctor asks "any concerns" do you expect me to say no?! Never had my activity or doctor changed in the method of me going for preventative visits. Online support for mychart is very cookie cutter. There is NO transparency (they have a sign stating something where certain visits may be billed differently)- but that does not account for the fact that 1.) why was I not informed to begin with what constitutes to billable charge 2.) what prevented you in first place from charging me HUNDREDS more when I wasn't informed of the exact details to begin with. I asked NM to reverse the fees, they tell me since service was rendered it's not possible. They refuse to correct the coding stating it would be "fraudulent" - ironically I'm the one that is a victim of fraud from a doctor here and northwestern hospital dressed as wolf in sheep's clothing. So my question- why wasn't I informed to begin with there would be charge so I could lie to my doctor and tell her I am fine or at least inform me details on what separates preventative care from what I discussed answering questions. You may want to rethink your website section About Us: Values · Patients first: Putting our patients first in all that we do... yeah I don't think so- putting money first. Be aware. Billing practices are unstable and concerning. I have been with northwestern for about 4 years same doctor I am looking for a different doctor and definitely not northwestern now. Ironically they refuse to waive almost $100 extra charge when my benefits paid them thousands from my surgery and diagnostics last year within NM. If you want to loose someone that made you thousands your team is doing well and keep it up! It took teeth and nails to get a phone number to their compliance department. Pretty interesting I asked the NPI number to my doctor and I was told I cannot be given it since the billing manager does not feel comfortable and I am told to "google it". Since it's public information I don't know how that crossed anyone's comfort level. BE WARNED. I have contacted my insurance company regarding this and they mentioned that there is a trend of this happening lately (coding related). I will be in process of looking into escalating this to illinois attorney generals office (health care complaint form) , Illinois Department of Public Health Office of Health Care Regulation and also medical board. My insurance has asked me to send them a message so they can monitor as well and forward to the liaison of the doctor involved for documentation to monitor and track patterns. Ironically I'm experiencing this and if the person below is experiencing this- all I can say is anyone going to this provider or northwestern- be warned.

So I went for my annual preventative health exam. They are charging now for any questions... above…read moreHello and Goodbye. And here is the answer I got when I questioned my Bill... " Thank you for choosing Northwestern Medicine as your healthcare provider. When you are seen for your annual preventative health exam and you discuss any new or chronic medical issues with your doctor, the insurance is billed for both the office visit and preventative health exam. This will register a separate identifiable fee which may result in the additional balance due from you. In the future, if you wish to make a separate appointment and come in to discuss other issues you will need to advise the physician the beginning of the appointment. The documentation supports the charge as there were three items discussed during this visit two of which were outside of the exam. You may request your medical records or discuss this with your provider if desired." So if you can google it don't ask your doctor unless you want to be billed for the answer...... FYI They did post a notice to this affect but I was asked questions and I answered the questions.... and got billed....

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

No insurance department. Representatives with little insurance knowledge had to answer the calls,…read moreand patients can't get the answer. Doctor office doesn't even know if she/he accepts a specific insurance plan. Unlike other medical systems who list the names of accepted insurance policies, Duly only lists categories under each insurance company, and patients/representatives/even the doctor's office itself have to guess if an insurance policy is accepted. Insurance company wants me to double check with the doctor's office, supposedly there should be two way communication that each side can confirm. How ridiculous! Manage your organization better!!!! I've heard that their billing department is horrible too - not surprised

The food is beyond horrible!!! I ordered the chicken Piccata. It was so overcooked and dry I sent…read moreit back and ordered a cheese sandwich, that they got wrong. Can't make a cheese sandwich? No salt on an omelet, that was a cheese omelet with no cheese. Be ready for a food experience like no other. You've been warned! The bed was comfortable and the nurses were great.

This is the third time I had a horrible E.R. experience at Advocate Good Samaritan Hospital. I was…read moretreated very bad. Nobody would give me a blanket, even though they saw me shivering. They left my legs dangling from the bed and did not offer to prop them up. They were monitoring my heart, which I didn't need. One nurse in particular, Michelle, said I couldn't get up to use the rest room. She placed my medical equipment behind me, so that I couldn't get up. She was a real snot and not professional at all. Finally, I had to pull at the equipment myself just so that I could go to the bathroom. Then, the worse part is that the doctor misdiagnosed my condition ... said I had the start of blood clots and they needed to keep me their for a few days. I had enough, so I checked myself out of the hospital. Next day I went to the E.R. at Central DuPage Hospital. HUGE difference in how I was treated. I had warm blankets, a great bed, and was attended to very well. Found out I did not have the onset of blood clots. I am home now and doing very well, thanks to CDH!

I went there for treatment of a severe nosebleed. Because of the bright red towel I was holding to…read moremy nose (blood!), my waiting time was minimal, and they got me back to a bay in about two minutes. The staff was caring, professional, and kindly, and did everything they *could* to make me as comfortable as they might... when I was evaluated by the Lead Nurse (? I might have her Title wrong), she got right to the point: they couldn't really help me. This is not A "Bad Thing", and nothing I would *ever* criticize them for - it's professionalism. They recommended I go to CDH ER, and offered to call me an ambulance - I decided to just drive the truck over there. Then, they equipped me for the trip, providing a bib and a clamp to help staunch the bleeding. (Those items ended up not helping much, but that's an issue between me and my truck.) Let's review their performance: * "Could they have done better?" - I really don't think so, given the circumstances. * "Was the Wait Time Excessive?" - Absolutely not. * "Was I treated by the 'right person'?" - I believe so. Her diagnosis and advice proved to be correct - I spent most of the following week at CDH. Summarizing: 1. Like ANY Urgent Care Facility, they are probably somewhat short-staffed. Think about this from a Business Perspective - as a manager, paying staff, would you want to spend your budget on "maximum staff headcount, 24/7/365"? Of course not! So, there will always be a wait. 2. While you're waiting, other patients with issues greater than yours will always take precedence over your issues, increasing the wat. That's called "Triage". I learned this a lifetime ago, watching "MASH" on the tube. 3. Remember that other people view Urgent Care as an alternative to Scheduled care. Witness another reviewer here, who commented "I can usually see a provider in 30 min. It's great for non-emergency care." SO - If you're cheesed about this facility, speak to her, instead. OR, speak to me, who ended up losing circa two liters of blood that day, and was in danger of bleeding out - we are the people who were in your Entitled way. In the end, Northwestern Immediate Care did / does its job: well, professionally and with compassion and care. Yeah - call me "woke". I subtracted a Star, just because they should have known about my nosebleed when it started, and came my home to stop it. Grrr.

Dr. S is such a kind person! The nurses are really wonderful too. The entire staff are genuinely…read morevery good people who are really concerned for your health. It honestly feels like I was revived back to life. They really can do miracles in a small clinic.

Terrible experience. I was about 14 minutes late after a 45-minute drive in the rain, a road…read moreclosure, a train delay, and confusion finding the MRI location because it wasn't clearly listed. I also have seizures and rely on Uber transportation. The front desk was completely unhelpful. After explaining the situation, they couldn't even be bothered to relay a message to the MRI department. Zero compassion, zero customer service, and no effort to help a patient. Mind you, this was 6:30 AM on a Sunday and the place was nearly empty. You would think someone could take 30 seconds to relay a message, but apparently that was too much to ask. If you're running late for any reason, don't expect understanding here.