If you care at all about your health, please avoid "Duly Health and Care". We have had two…read morespectacularly poor experiences with Duly - the first involving a botched ECG that spiraled into a cascade of unnecessary testing, being told that my husband had suffered "a massive cardiac event", being charged over $2500 for nothing, and finally learning that all previous tests had either been performed and/or read incorrectly. The second situation involves patient abandonment over the fourth of July weekend - when a patient with newly diagnosed Stage 3 multiple myeloma was left entirely without pain medication for three days. Tried to get the Rx filled before the holiday without success - and the "on-call doctor" was "away from her computer" and suggested that he take Tylenol for his vertebral fractures. Stay away if you'd like to live.

The doctors and care at Duly are great. But the phone system and/or training of those who answer…read morecan be a nightmare. I have to change mail order pharmacies due to a change in insurance. Aetna/CVS Caremark worked through my prescriptions in detail, contacted Northwestern Medicine for the ones prescribed by those doctors, with no problem and these prescriptions are on the way. However, Duly is not returning their calls. For days now, I have gotten texts asking me to get my provider to contact them. So I call Duly, get placed on hold, from the hold they drop me back into the phone queue. I leave a message for them to call me. They call me, I ask not to be placed on hold, they put me on hold anyway and I get dropped back into the initial phone queue. (I suspect this is also happening to pharmacies who call them.) Eventually, someone calls me back and tells me it is my responsibility to find out the Pharmacy's address. Since Northwestern is already shipping the prescriptions I got from them, I went to my Northwestern MyChart, copied the new pharmacy address from there and tried to enter it into my Duly mychart. Duly's MyChart won't accept it. I messaged through MyChart, explaining the problem, including the address. Of the 4 options for tagging the message, the only one that made sense was 'Insurance'. Got a reply message that I had reached the wrong department. Have now messaged with a tagline "medical question". If that doesn't work, registered letters are next. So far I've spent over 6 hours (including all the phone calls and holds with all parties) trying to get this simple issue taken care of. Still not resolved.

Building has primary care physicians PCP, pediatricians, specialists, and other medical offices…read moremostly associated with Northwestern Medicine. Nice, clean bathrooms, water fountains, elevator.

Customer service is lacking . Went to get yearly and people were just ruderead more

This is a medical DuPage County facility I was not comfortable taking photographs…read more I was recently traveling Internationally and came down with Hepatitis A ( when I am done with this, I shall be immune to Hepatitis A) I was first reported to the CDC and they reported to to the DuPage Health Where they where very nice and provided me with literature I am temp

Thank you Dupage County Behavioral Health Department! Special thanks to Dr. Tara Krisch, Nurse…read moreMonika and Nurse Carlos for being extremely helpful, professional, empathetic and helping guide me through my struggles. I have dealt with a lot of healthcare professionals, and by far this team has made a huge impact on me and truly helped me reach the next level in my life. I will always be grateful and appreciative of everything you have done to help me move forward and heal from my past.

Thanks VNA and Ms. Sigrid Hugh for excellent care you always provide me, I am real grateful and…read morealways looking forward to seeing you. Thanks again.

I should have paid attention to the reviews but I was feeling desperate to get a covid test as I…read morehad not been feeling well and in order to get a Thyroid Ultrasound that my Dr ordered I could not go to a green zone testing facility since I had a low grade fever and headache unless I had a negative covid test result. (Wondering why my Primary didn't just do the covid test? They only do an antibody screen which would do me no good if I had an active infection.) Back to my review...I'm super frustrated so I'll do my best to leave my emotions out of it. 1. Ease of setting up an appt. This part was great and the person who scheduled me was kind and efficient. 2. My actual appt was fine, not the best,, but I liked the way they only let one person into the clinic at a time and the safety measures they had in place seemed really good. I did tell the staff that I needed to get the results to my employer as soon as they were available and I was told they could email them the results. They said they would call me with the results and then email a form to my employer. 3. My test was done Wednesday afternoon and I got the phone call on Monday mid-morning. Negative thanks goodness! I asked if I could get the results emailed to me and they said no. I asked if they could take a photo of the test results and text it to me and they said no. I asked them to email my employer and they said no that was not an option. I told them I was told that it would be done when I made my appt and again when I was in the facility getting my test. They said no because of HIPAA. The only way to get my results was via mail. Frustrated I just ended the call. Upon talking with HR at my company they said I could not return to work until I had an actual copy of the results to show them. An email or photo of the lab work would have worked for my company. I called the main office of VNA to see if there was any way I could get the results and they said I would have to set up a video appt to see a Doctor to get the results emailed to me and a form sent to my employer that I could return to work. So in order to get my results I would need to set up a paid appt to get them. This is after already paying 150 dollars to have the test done. They said the test itself is free but everything else was 150 dollars. But then I couldn't even get a hardcopy or an email of the official test results without paying for another appointment? That is WRONG in my humble opinion. I asked about the virtual portal for patients, their version of mychart for those that are familiar. They said I would have had to set that up when I was in the office. That was never offered to me when I was there. I asked them why I could not do it now and they said because I had to fill out a form in the office. I said they originally sent me e-documents to sign prior to my appt so why could they not do that now? She said no because of HIPAA. This is just unnecessary BS to deal with when not feeling well and trying to get back to work! My advice...skip this place if at all possible.

Just the very WORST Health Care provider possible…read more I was unable to schedule an appointment because there os just an endless phone tree There is no human being available to answer What would ANYBODY do in.an EMERGENCY???!!!???

I received care for a poison-ivy rash from this location. I was under the impression this was an…read more"urgent care"-type center. There was no indication this was an emergency room and would be billed as such. The visit and treatment took ~5min. I received a bill for over $400 saying that this was an emergency room visit. I spoke with Edith B about disputing the bill, and she was no help. I would not recommend using this location for any medical treatment. The staff are not friendly, and will lie to you. Everyone working here should be ashamed to say they work in the medical field.

I had the exactly same experience below. BILLING nightmare. Everything is canned response. . I am…read morecharged even though my insurance is at 100% preventative for my annual physical. I have excellent insurance and coverage working for a reputed company. When your doctor asks "any concerns" do you expect me to say no?! Never had my activity or doctor changed in the method of me going for preventative visits. Online support for mychart is very cookie cutter. There is NO transparency (they have a sign stating something where certain visits may be billed differently)- but that does not account for the fact that 1.) why was I not informed to begin with what constitutes to billable charge 2.) what prevented you in first place from charging me HUNDREDS more when I wasn't informed of the exact details to begin with. I asked NM to reverse the fees, they tell me since service was rendered it's not possible. They refuse to correct the coding stating it would be "fraudulent" - ironically I'm the one that is a victim of fraud from a doctor here and northwestern hospital dressed as wolf in sheep's clothing. So my question- why wasn't I informed to begin with there would be charge so I could lie to my doctor and tell her I am fine or at least inform me details on what separates preventative care from what I discussed answering questions. You may want to rethink your website section About Us: Values · Patients first: Putting our patients first in all that we do... yeah I don't think so- putting money first. Be aware. Billing practices are unstable and concerning. I have been with northwestern for about 4 years same doctor I am looking for a different doctor and definitely not northwestern now. Ironically they refuse to waive almost $100 extra charge when my benefits paid them thousands from my surgery and diagnostics last year within NM. If you want to loose someone that made you thousands your team is doing well and keep it up! It took teeth and nails to get a phone number to their compliance department. Pretty interesting I asked the NPI number to my doctor and I was told I cannot be given it since the billing manager does not feel comfortable and I am told to "google it". Since it's public information I don't know how that crossed anyone's comfort level. BE WARNED. I have contacted my insurance company regarding this and they mentioned that there is a trend of this happening lately (coding related). I will be in process of looking into escalating this to illinois attorney generals office (health care complaint form) , Illinois Department of Public Health Office of Health Care Regulation and also medical board. My insurance has asked me to send them a message so they can monitor as well and forward to the liaison of the doctor involved for documentation to monitor and track patterns. Ironically I'm experiencing this and if the person below is experiencing this- all I can say is anyone going to this provider or northwestern- be warned.

So I went for my annual preventative health exam. They are charging now for any questions... above…read moreHello and Goodbye. And here is the answer I got when I questioned my Bill... " Thank you for choosing Northwestern Medicine as your healthcare provider. When you are seen for your annual preventative health exam and you discuss any new or chronic medical issues with your doctor, the insurance is billed for both the office visit and preventative health exam. This will register a separate identifiable fee which may result in the additional balance due from you. In the future, if you wish to make a separate appointment and come in to discuss other issues you will need to advise the physician the beginning of the appointment. The documentation supports the charge as there were three items discussed during this visit two of which were outside of the exam. You may request your medical records or discuss this with your provider if desired." So if you can google it don't ask your doctor unless you want to be billed for the answer...... FYI They did post a notice to this affect but I was asked questions and I answered the questions.... and got billed....

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

Here I am again. Check-in was quick and easy. Staff were…read morevery accommodating as usual. This still begs the question: Why am I still not walking well on my own? Why am I still in so much pain? Well, I'm here getting an Electromyography (EMG). An EMG measures muscle response or electrical activity in response to a nerve's stimulation of the muscle. The test is used to help detect neuromuscular abnormalities. During the test, one or more small needles (also called electrodes) are inserted through the skin into the muscle. The test sounds worse than it is. Dr. Mercurio was excellent. I'm confident she will help. Our hope is to find out also why my left leg and foot are numb. I'm finished now and look forward to the results.

Please be aware of the following "doctors" who are dangerous. The Board of Trustees at Good…read moreSamaritan need to address the elder abuse that is occurring at their hospital with the level of incompetence in the following individuals: Anas Lababidi -He added medication to the patients nebulizer which settles on the vocal cords, he knew the patient would not be able to speak afterwards. None of this was shared with the patient or family. The pain and suffering the patient went through afterwards was unbearable. The patient could not speak or communicate and cried in frustration and sadness. Lababidi knowingly silenced the dying patient and is a perpetrator of elder abuse. Roberto Viau Colindres -Horrifyingly inhuman -This "doctor" tells the patient they will die, directly to their face. -When asked a clarifying question he said "I'm not going to repeat myself" and walks out of the room. -his manner is sickening and patients and family are scared when he enters the room Basil Hernandez There is a saying in the medical community that Hospitalists are the bottom of the barrel and lowest on the hierarchy. Basil proves this point exactly. -He marked our loved one as incapacitated when the patient was talking and requesting things. His colleague showed me this notation on the computer screen. -He walks out of the room as you are asking questions trying to learn about your loved ones condition. -We had to beg him to use his stethoscope in his maximum 30 second visits to the patient where he did nothing. Maddelena (Maddie) Deneaufbourg -Aggressive and pushy, she is supposed to be there for a patients family to offer palliative care. Even her coworkers had to stop her from harassing my family. She preys on people when they are at their lowest. -She walks into the patients room unannounced and touches your loved one without permission -When you ask her to please leave you alone she does not.

I presented to the ER with a broken finger and remained in your care for over two hours. During…read morethis time, the following issues occurred: Lack of Basic Hygiene/Wound Care: Despite having a bloody injury, no staff member cleaned my finger for the duration of my two-hour stay. I eventually had to specifically ask a staff member to clean the blood off my finger and my hand. Neglect of Pain Management: I was never brought any form of pain medication during the entire visit after asking for it. When asked about this, I was told that maybe it would be brought to me when I was discharged. Failure to Provide Basic Comfort: I was forced to ask for an ice pack to manage the swelling and pain, which was not proactively offered by the nursing or medical staff. I then had to ask for another ice pack after the first one was no longer cold. Absolutely horrible, horrible, horrible experience. Do not go here for any emergency services!

I went there for treatment of a severe nosebleed. Because of the bright red towel I was holding to…read moremy nose (blood!), my waiting time was minimal, and they got me back to a bay in about two minutes. The staff was caring, professional, and kindly, and did everything they *could* to make me as comfortable as they might... when I was evaluated by the Lead Nurse (? I might have her Title wrong), she got right to the point: they couldn't really help me. This is not A "Bad Thing", and nothing I would *ever* criticize them for - it's professionalism. They recommended I go to CDH ER, and offered to call me an ambulance - I decided to just drive the truck over there. Then, they equipped me for the trip, providing a bib and a clamp to help staunch the bleeding. (Those items ended up not helping much, but that's an issue between me and my truck.) Let's review their performance: * "Could they have done better?" - I really don't think so, given the circumstances. * "Was the Wait Time Excessive?" - Absolutely not. * "Was I treated by the 'right person'?" - I believe so. Her diagnosis and advice proved to be correct - I spent most of the following week at CDH. Summarizing: 1. Like ANY Urgent Care Facility, they are probably somewhat short-staffed. Think about this from a Business Perspective - as a manager, paying staff, would you want to spend your budget on "maximum staff headcount, 24/7/365"? Of course not! So, there will always be a wait. 2. While you're waiting, other patients with issues greater than yours will always take precedence over your issues, increasing the wat. That's called "Triage". I learned this a lifetime ago, watching "MASH" on the tube. 3. Remember that other people view Urgent Care as an alternative to Scheduled care. Witness another reviewer here, who commented "I can usually see a provider in 30 min. It's great for non-emergency care." SO - If you're cheesed about this facility, speak to her, instead. OR, speak to me, who ended up losing circa two liters of blood that day, and was in danger of bleeding out - we are the people who were in your Entitled way. In the end, Northwestern Immediate Care did / does its job: well, professionally and with compassion and care. Yeah - call me "woke". I subtracted a Star, just because they should have known about my nosebleed when it started, and came my home to stop it. Grrr.

Dr. S is such a kind person! The nurses are really wonderful too. The entire staff are genuinely…read morevery good people who are really concerned for your health. It honestly feels like I was revived back to life. They really can do miracles in a small clinic.

Terrible experience. I was about 14 minutes late after a 45-minute drive in the rain, a road…read moreclosure, a train delay, and confusion finding the MRI location because it wasn't clearly listed. I also have seizures and rely on Uber transportation. The front desk was completely unhelpful. After explaining the situation, they couldn't even be bothered to relay a message to the MRI department. Zero compassion, zero customer service, and no effort to help a patient. Mind you, this was 6:30 AM on a Sunday and the place was nearly empty. You would think someone could take 30 seconds to relay a message, but apparently that was too much to ask. If you're running late for any reason, don't expect understanding here.