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    Passport Inn & Suites

    2.7 (9 reviews)
    Ultra High-EndHotels
    Open Open 24 hours

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    Inn at Middletown

    Inn at Middletown

    3.6
    (72 reviews)
    $$$

    A nice place to stay in Middletown. The room was clean and the bed was very comfortable. On…read moreChristmas morning, we were pleasantly surprised with a stocking that included a bottle of water and some candy, which was a thoughtful touch. There was ample parking available, and the lobby restaurant was adorable. The staff were friendly and accommodating. The only minor issue was some chipping on the bed's headboard. Overall, it was an enjoyable stay.

    My wife and I booked here when our preferred hotels in New Haven were sold out. Our room with two…read morequeen beds was reasonably clean and spacious. The hallways and the room itself had a strong smell of bleach. I appreciate having a clean and disinfected room but this was a LOT of bleach. Our room was also showing signs of age: mold on the caulk ring around the tub spout; one upholstered headboard had what I can only describe as claw marks; and there was a line on one wall running along the ceiling that probably wasn't mold, but looked too much like mold not to resolve. There were also two hairs on the shower enclosure by the shampoo dispenser etc. Noise was tolerable. Occasionally car or motorcycle noise was quite loud. The usual children running in the hallway at 9am. Didn't hear anything from adjacent rooms other than door slamming, but we did have white noise playing pretty loudly. There was a wedding so I have to guess that we were far away from the guests. You have your choice of paid valet parking or Self parking in the back. We chose self parking. There aren't a ton of spots so I don't know what happens if they are full. Your room key gives you access to a rear entrance from the parking lot. There's a sign--we found the door, but the door itself was not clearly marked. It also lets you into a stairwell that feels slightly sketch. If I were a single woman I might feel uncomfortable using it. Perhaps a silly point but I hate that they pipe in music in front of the inn. It feels so cheap to me and so unnecessary. Just a pet peeve. In conclusion, I would avoid coming back. This feels like a place where standards and maintenance are starting to slip.

    Courtyard by Marriott Hartford Cromwell

    Courtyard by Marriott Hartford Cromwell

    3.2
    (47 reviews)
    $$

    I would not stay here again…read more Pros: - Close to quick eating places - Close to Walmart - Right off the highway - The guy who works in the Bistro in the evenings is great! - Sauna in the women's locker room - Fridge and microwave in room - Cups are "sealed" as cleaned Cons - room 322: - Old hotel that has been lightly spruced up (you know the term - putting lipstick on a pig - yeah, this is it) - see pic with old electrical - Beds are super uncomfortable - 1 of 4 pillows needed to be replaced years ago - Mold growing in the shower (on the soap dispensers and on the shower curtain) - Bath tub needed to be scrubbed (looks like it hasn't been cleaned in months - good thing I had shower shoes with me) - Furniture is super old - Shower head needs to be replaced - No heating in hall leading from elevator to rooms - Shower did not have cold water - it was scalding hot (glad I didn't have a kid I needed to bathe or the kid would have been seriously burned)

    Stayed here for an overnight for a military ball. Front desk staff and hotel staff in general was…read morefriendly. Our room was spacious, on the third floor and was very clean, however one of the lamps in the room did not work. There was a small coffee bar with pods provided, and water cups. Shower had good water pressure and there was ample towels provided. The bed was comfortable but the pillows sucked. The room they had our event in was spacious, and clean as well. They served food (one meat (chicken), mashed potatoes and two different times of veggies, three different salad options with dressings and an assortment of breads. Dinner was great, desserts were so so. But they did have a large assortment of those as well. Water, lemonade & iced tea were all available on each table and there was also a bar available for cocktails or beers. I'd recommend using this space for future events for anyone looking.

    Hampton Inn & Suites Rocky Hill - Hartford South

    Hampton Inn & Suites Rocky Hill - Hartford South

    3.5
    (26 reviews)

    This Hampton Inn is only about six years old, but feels older and not as well maintained compared…read moreto other Hampton Inns we've stayed at. We usually stay here when visiting friends in the area. The rooms don't seem well constructed-while were were simply walking around the room for less than 10 minutes the front desk called to say the guests below us were complaining about stomping. At that point, we were already siting down, which suggests the floors are poorly insulated. Breakfast was the standard Hampton Inn offering and fairly average. The location is the bigger plus-close to friends, along with several of our old favorite restaurants and coffee shops. The staff is friendly, and the hotel does offer a workout room and pool. Overall, its a decent place to stay, but there's room for improvement.

    Andrew the General manager can stop scamming guests! Watch out. Customers beware…read more Andrew, the general manager is a scam artist. He likes to charge people's charge account after the booking was canceled in advanced and yet claims they checked in, but somehow cannot show proof, license, or video that the guest was there. And then when asked to provide proof, he sends me and the bank somebody else's information. Definitely a privacy and HIPAA violation. Glad I have that customer's name, address and number, I sent him a nice letter to inform him. Funny part of this story was I cancelled the original booking because of a location error and rebooked to a Holiday Inn but a different location and checked into that location... lol so I guess I'm a magician that can be at two places the same time!! Scan and fraud.... Wonder if corporate knows he violated someone's personal privacy.

    SpringHill Suites by Marriott Hartford Cromwell

    SpringHill Suites by Marriott Hartford Cromwell

    2.7
    (26 reviews)

    Be careful, they charge you $3 per day to park a car there that you don't have lol. The front desk…read moregirl with less than stellar customer service told me this right off and I said but I don't have a car, I use Ubers... she then said, "oh okay I'll take it off then." This made me curious so I asked more questions. I asked her is this something that you add automatically? She said yes, then I asked how do you know who even has a car parked and who doesn't? She said it's just an automatic charge. I asked, is there some type of form you need to fill out with your license plate number or something? She said no. This is the craziest policy I've ever heard and It made me wonder how many people have been ripped off with this ridiculous fee lol. I was literally dumbfounded. Our TV didn't work in our room, I call front desk and spoke to the same "ball of fire" at the front desk to let her know this and she said, "I'll send maintenance up." Maintenance came up just to tell us he doesn't know how to fix these smart tv's and its supposed to be another company that fixes them, he said he would let the front desk know it's not working lol I never received a call back from the front desk. Wasted time! Long story short I fixed the tv myself by unplugging it for about 10 minutes so it could reset. I hate staying here but it's literally the only available option that's close to my family when I come in from out of state. Each time I hope for it to get better but it doesn't lol. Not to mention every time I have come to this hotel to stay and it's a lot, The staff are always different there's never long term employees here, which says a lot.

    Clean rooms, decent customer service. Breakfast was decent, but in the limited option side…read morecompared to other Spring Hill Suite locations where I have stayed. $3 a day parking fee.

    Wesley Inn & Suites

    Wesley Inn & Suites

    1.5
    (6 reviews)
    $

    Mold in a few different rooms and air conditioning was disgusting the rooms made my nose burn and…read morelungs hurt the place is neglected I called the police to get an Incident report and no help with that I have other photos of the other room and that air conditioner was way worse that these pics the floor has bumps in it and mold under the flooring they said they would give us a different room but then did not honor that

    Have you ever wanted to stay in a motel where you feel completely unsafe and as if you have…read moreimmediately been infected with some incurable disease just by sitting on the bedspread? Then this is the place for you and it is awful. The room was awful, the service was especially awful, and the area is sketchy (think sex offenders, drug dealers/addicts, criminals running from the law, etc.). First of all, the guy at the front desk (who I assume is the owner) screamed at me and my boyfriend. Literally screamed at me and refused a refund, because we didn't actually end up staying at this place, but had moved the bedding to check for bedbugs. Even when we checked in before we had seen the room, he had an attitude and acted like he was doing us a favor. Do not try to find customer service here. As for the room: Everything was dirty. Literally everything. The mattress was depressed in the middle and had a cheetah print bedspread. The box spring had stains and marks all over it. The chair in the corner was covered in stains. The room stunk of cigarette smoke. We immediately knew we had to leave. When I told the guy that I needed a refund, he argued with me, and followed me to the room. Then he had the audacity to say we had "used the room," after being in there for literally 5 minutes. Since he was yelling, I started yelling too, and after I threatened to take pictures and put a review on Yelp, he agreed to the refund. When he issued the refund he mumbled how "people are crazy," how "no one has ever complained about the rooms before" (hard to believe), and that I should "never come back!" If you're desperate to find a place to sleep, I suggest your car in a parking lot or on the ground in the woods; you will be safer and more comfortable in either place.

    Passport Inn & Suites - hotels - Updated July 2026

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