i recently had a bad experience with this studio. after becoming unable to attend a class, i called and called and called and finally left a message on the vmail, finally i showed up to the class, was turned away due to my pink eye (the kids i babysit for...) when i was informed i would be charged for not attending the class i emailed. i was told not only did they not recall seeing me, which i could actually understand there were a lot of people and a waitlist, i was told that they also never received my vmail. one of these circumstances i could see, but both! i am of course paying the late fee, but i am dumbfounded with how my vmail disappeared into the ether. and while sometimes i do feel like i am forgettable, in this instance i am not sure of the feasibility. the phone just rings and rings; and it appears that the vmail system doesn't work. it takes days for someone to answer emails (immediate reply does say allow 24-48 hours for response). i am a bit disappointed in how this was handled and the fact that the modes of contact for this studio do not seem to work...at least not for me. read more