This bakery was nothing short of AMAZING!! Kelly was so fantastic to work with and made my friend's…read morebirthday cake on such short notice and over the phone because I live out of state. It was even delivered to my hotel in downtown Nashville free of charge! She listened to my vision and this cake was incredible both inside and out!! Their Strawberry champagne cake with cream cheese icing is literally one of the best things I have tasted. Thank you so much Kelly!! My friends loved it too and the birthday girl was raving about it all weekend!!

Extremely disappointing presentation. Definitely not worth the money…read more We ordered over the phone and email for our Bachelorette weekend and were promised the airbrushed buttercream photo that we sent in. The fondant version is what we got complete with mis-spelling and child like painted on details. After notifying Kelly that we were not happy with the presentation she proceeded to text a bunch of photos of cakes she's done that turned out great, incessantly defending her sub-par work. She blamed the extreme heat for inability to complete as ordered, they tried putting it in the freezer to keep it cold but just too hot out. She said she would have directed us differently as far as type of cake decor if she had known the weather would be so hot- we ordered this cake far in advance and the the heat wave was anticipated days before we arrived. It really just seems like the type of detail we wanted was not something this bakery is capable of doing. We had the cake delivered to the house before we got there which was super convenient. Only got concerned with this after Kelly told us to make sure to lock our doors at night since we were in a "bad" neighborhood. Since the bakery had the code to our doors and she was texting this late at night, this comment was received as threatening and we became concerned for our safety. The customer service and service recovery is something this bakery really needs to work on, we will NEVER be working with them again. Only positives... She did acknowledge that the order looked very rushed and gave us 10% refund. The cake tasted great, but just not worth the money in my opinion.

I am very happy with everything about Kailey Cakes. I emailed them about 3 weeks ago to place an…read moreorder for a small, simple & elegant wedding cake. I was surprised that not only did they respond, they responded quickly and with a "yes. It took us a week, with their guidance, to finalize the order. They emailed an invoice and it was paid that day. The day of the wedding was perfect. They delivered the cake with no stress, it was simply perfect and delicious! Not much more I could've asked for but Kailey Cakes even dropped off a special cupcake for the 1 child that attended the wedding. They went above and beyond. Thank you Nicole for all your help. You are a delight to work with and our family is grateful for you and Kailey Cakes.

I ordered two dozen white cupcakes with buttercream frosting and fresh raspberries and they tasted…read moreamazing! I shared an inspiration image with Kailey that went along with the theme for my sisters bridal shower and she exceeded our expectations! I would highly recommend ordering any custom cupcakes or cakes from her since they look incredible and taste amazing!

My partner surprised me with a custom cake for my book release party and author signing event and…read moreeveryone was WOWed. I was blown away by the quality and detail of the cake. It smelled and tasted amazing! This added just the right special touch for an important day.

***Definitely would not recommend this business to anyone, especially brides***. Response to the…read morebusiness owner's lies plus screenshots is added to the bottom of my review Tried to order a cake from this business for October of this year and this business owner isn't truthful or very nice to work with. The cake is a simple 6" round cake for my elopement. Everything was set and an invoice was sent over which unfortunately went to spam. When I did a search of my emails to figure out what was going on with the cake portion of my wedding since I hadn't heard anything in awhile, I noticed her order cancellation email (she sent this over on August 28th- screenshots provided). It had been sent two days before hand so I sent over an immediate email explaining it had been sent to spam but that I can pay immediately (sent to her on August 30th). I just received an email response back today (September 4th- 5 whole days from my email stating I could pay immediately) saying they are now booked and cannot do my cake. Mind you this is again a 6" round cake that is needed on a Friday in October which is almost 6 weeks away. Ironic too that in her reviews there are multiple reviews about being able to get last minute cakes from her, including one posted just 2 weeks ago for a pretty elaborate 2 tiered cake. Wild to think in the height of summer wedding season someone is able to get a two tiered cake last minute. The owner also had the nerve to state she tried to call my phone but it wasn't in service which is not true and felt like a rude jab. I'm including the emails to prove the validity of my review as this owner likes to claim she has no memory of having interactions with people leaving low reviews. All in all, this place is very expensive for rude and petty behavior from this business owner. I'm also attaching my invoice for the price of a basic 6" round cake. Definitely would not recommend this business to anyone, especially brides. ***response to the business owner's lies. I'm adding a screenshot of the email I sent to the owner which shows I never demanded my cake still be made if the order wasn't fulfilled or else I'd leave a bad review. After falsely being accused of my cell phone being shut off, I quickly saw this was not a person I'd want to do business with. I can also easily provide records that my cell phone was never out of service. The owner is now trying to dispute I've had dealings with her on other platforms. I hope others can see this is not someone they would want to do business with either as she's clearly not a truthful person.

Best cakes!!! Awesome service, great communication and will bring your ideas to life. Go get your…read morecustom cakes!

No need for the 2 star review. I have used her numerous times. She works out of her adorable "she…read moreshed" and my cakes have been delicious and beautiful! Using her again!

We had a great experience working with Leslie for our wedding and found her prices to be very…read morereasonable. We decided after our tasting that we wanted to try her caramel cake and she even made us like 9 cupcakes to try. Our cake was beautiful and one of the easiest parts of our wedding process. Thank you Leslie!!

They made a magnificent cake for my wife's 50th birthday party. It was exactly the way my wife…read moreloves cake to be, not too sweet and with a very moist texture. It came out beautifully. I did a lot of checking for different sources and they had the best ideas and prices. I was touched up the whole family came out to greet me when I picked up the cake yesterday.

I am deeply disheartened and honestly ashamed by a business policy requiring all service animals to…read morewear vests. That is not an ADA requirement, and there is no official vest, registration, or certification required for a legitimate service animal in the United States. Under the ADA, businesses cannot require proof of documentation, demand certification papers, or refuse entry simply because a service animal is not vested. A service animal handler also cannot legally be asked to leave unless the animal is out of control or causing a disturbance that the handler does not correct. The only questions staff are permitted to ask are: 1. Is the animal required because of a disability? 2. What work or task has the animal been trained to perform? Policies rooted in misinformation create unnecessary humiliation and barriers for disabled individuals who already face enough challenges in public spaces. Businesses should take the time to properly educate their staff on ADA laws instead of enforcing requirements that simply do not exist.

The cake they made for our wedding was out of this world, as my new bride said. It was perfect.read more