We chose this oral surgery practice because it was listed as in-network under my daughter's college…read moreAetna dental insurance plan. Before the procedure, she prepaid about $1500 and signed standard paperwork, but we were not specifically warned that IV/deep sedation and related medication charges could be entirely excluded under her plan. After the wisdom teeth extraction, Aetna denied over $1000 of sedation and medication charges even though the surgery itself was covered. We later learned that these anesthesia services were categorically excluded under our specific dental plan. While my daughter was away at college and we were actively working through the insurance appeal process, the office sent collection warnings and added "service charges" to the balance, which created significant additional stress. The office eventually removed those charges after we complained. The clinical care may have been standard, but the financial communication and billing experience were extremely disappointing. Future patients should ask very specifically, in advance, whether IV sedation is covered under their exact insurance plan and what their expected out-of-pocket exposure could be -- even if the provider is in-network.

After a four plus year, seemingly never ending, tour of area dental practices that led us from…read morepediatric dentist to oral surgeon to periodontist to orthodontist it was time for the final piece for my daughter with the removal of her wisdom teeth and another oral surgeon. Let me start by saying that the first oral surgeon we used was more than fine in terms of results from a medical standpoint but the doctor had the personality of a potted plant and the office staff particularly from a billing standpoint were completely incompetent which led me to go elsewhere for this round. One easy call here set up the initial appointment a few weeks out. That visit was short and we had a recent x-ray sent from the pediatric dentist to avoid having another one done (and the associated cost) and they were more than fine with that. (The other oral surgeon we used in the past did not allow that and insisted they had to take their own x-ray.) The day of the procedure was very smooth. My daughter was called on time and she was done and in a recovery room about an hour later right on schedule. She had as much time as she wanted to wake up and stumble out to the car. We were given a very thorough set of post procedure instructions regarding icing, oral rinsing, brushing, etc. Her pain level was never overwhelming and by day two she said she felt more or less normal. At the follow up visit the following week her sutures were removed by one of the staff quick and easy. The doc came in and pronounced everything perfect. Two small points of negativity before the big finish. At the initial appointment rather than run the visit through our insurance, they insisted that I had to pay for the visit in full because we didn't meet our deductible. I attempted to explain that was true for our medical insurance but that our dental insurance doesn't have the same requirements. I was ignored and sure enough, a month later after things were run through our insurance along with two more phone calls to the office, they issued me a refund check for what they overcharged me. #annoying My daughter is very afraid of needles and at the other oral surgery practice they prescribed her a numbing cream that we applied at home right before the procedure so that she didn't feel anything. Dr. D. doesn't do that and instead insisted that laughing gas would work fine. My daughter is of a different opinion that it did nothing for her and she felt everything which is exactly what she didn't want. In the grand scheme of things the experience here was great. Everything from paperwork to billing to how the procedure would go was explained in full with any questions more than welcomed. If you have ever dealt with a certain other area oral surgery practice (V.O.) you know that questions are quasi-frowned upon and they act more like the KGB where only they ask the questions. Don't deal with that. Come here. As soon as you hear Sinatra crooning in the waiting area then get the big handshake from Dr. D. you'll know you've come to the right place.

Quick and kind receptionist staff, professional doctors and priority on the patients comfort…read more I was in for a Wisdom Tooth extraction last month and it was flawless. I didn't have to wait long either! The waiting room and surgery took less than 30 minutes. Dr Laski and his team communicated very well with me and my family to ensure we took the best next steps for recovery. I was good after about a week with no unexpected symptoms or injuries. Overall it was a quick and easy experience, all professional.

The staff was very nice, but Dr. Parikh was extremely rude and talked down to me when I was there…read more We were at the office in Lehighton, PA and will never go back there again! Had 2 teeth that needed to be extracted asap and could not get an appointment for over a month and these extractions were badly needed (as per my family dentist and the office that we eventually went to).

When the tech was taking my x-ray's, she didn't have the machine up high enough because it hit me…read morein my sore shoulder. I had to wait at least 45 minutes until I was seen and then Lader only spent 2 minutes with me. He practically ran in and ran out of the exam room!!! Then when I went to schedule, his first opening is January 10!!!! I need to have a tooth extracted. It's infected and causing me a great deal of pain.

I am the health advocate for a friend with limited english. After the initial consult with Dr…read more Lader, I literally had to call 10 times to get the accurate amount due for the procedure. If I had not been persistent, they would have charged her $10K for a procedure that was 60% covered by her insurance. There was no followup, and there has been no communication regarding a referral she needs for a prosthodontist. It has been eye opening into the problems many must face. I would not suggest working with this office.

just got off the phone after booking a new patient appointment online with zocdoc. they had emailed…read moreme asking to call the office. when i called the person who i spoke to was unbelievably rude. i was asking about a timeline for my second appointment which would be the first cleaning, and she was not helpful in telling me when the next available appointment would be. if i ask, you tell me "if you need a basic cleaning, its x amount of time. if you need a more in depth cleaning, its x amount of time." its not that hard to be helpful and clear with communication. i then asked the woman to remove me from the books, and she replied sarcastically "great! i've already done that. have a great day bye" and slammed the phone down so hard i could hear the loud static on my end. absolutely unacceptable.

I adore the hygienist who did my cleaning the other day. She is really gentle, thorough and kind.read more

It's very frightening to lose a front tooth. Dr. Bender and his team were very gentle, thorough…read more and professional. I was very afraid of having to wait for the post to heal and how it would look with a tooth missing. They worked hard to come up with a solution that was quite creative. The surgery was quick, completely painless, and I came out of the anesthesia with no issues at all. Thank you so much, Dr. Bender, Vicki, Natosha, Diana and Carmen. What a team!!!

One day after surgery and I am so glad I chose Dr Wolf and his team. Everything went smoothly with…read moretooth removed and stud in place for implant. Pain level has been low and feeling pretty good. They sent me home with good instructions on care and eating. Highly recommend!

Dr Scott Gradwell is the best! He will take excellent care…read moreof you & your needs. He is a highly trained doctor with lots of successful experience.

Very disappointed in the outcome of the services performed. I have been left with a space between…read moremy 2 front teeth and above them a "black" line.

Worst experience with so-called medical "professionals" I ever had in my entire life. I came in…read morefor care with after waiting months to have my emergency surgery. Does anyone know what a medical emergency is/ Anyway,in intense pain i went to front desk barely able to stand. I began to fill out the paperwork and i hadnt even finished before the ghetto Allentown attitude came out of the staff. They seemed to be annoyed I would even have the audacity to seek medical treatment even though i was referred there by a dentist. The attitude and rudeness and hostility towards a patient in an extremely vulnerable state -- that is intense debilitating pain -- was astounding and next the nurse was giving me attitude for not knowing exactly what procedure i was having done as if i have the paperwork or a degree in dentistry which i do not. The nurse set me in the X ray and vanished. Never even gave complete instructions and was mad i couldnt be still while in intense nerve pain shooting through my jaw and skull. The machince hit me at spun around bc i had no idea where she went or that she was beginning the X ray. After I realized the nurse or whatever her position is did not seem to be interested in my well-being i requested a different nurse. They all seemed so offended that I did not have my wits about from the pain and was not sufficiently polite for their liking when I first entered and they seemed to have a personal vendetta against me bc i was not sufficiently polite enough while in a medical emergency. More surprising than the general staff's rudeness was that after being denied my request to speak to someone regarding this unprofessional and uncharitable care that most have come to expect from medical professionals, even the doctor seemed more interested in lecturing me in politeness and blaming me for the rudeness of the staff. He started bickering and arguing me over it! I couldnt believe it. he said something like'not in my house!" Talk about an ego trip. I just wanted the procedure to take the pain away. But at SmileKrafters they say the patient comes first but apparently that is not the case. the doctor then said they dont take my insurance and i would have to go under general anasthesia to which i replied honestly which is my right as a patient that i honestly dont feel entirely comfortable with that seeing how i had been treated so poorly so far. this seemed to offend him as well. That sees to be all they want to do at the office. Dentistry may happen at the office but i guess only if you are extremely polite and never have pain that keeps you from being bubbly and amicable. brought me to the front desk where instead of telling me to go home or leave, the front desk people decided to loudly gossip and lie about me from a few feet away. i asked what am supposed to do and they just kept repeating that i was rude. Absolutely shocked but not also not surprised bc they seem to have crazy egos and they know there is little accountability. They will continue to treat patients as peasants beneath them Iam sure of it. Avoid this place (if you can). They didnt even ask me to leave as i waited at the front desk for directions. they staff started scolding me and told me they would call the police if i didnt leave when i was literally listening to the doctor when he said go to the front desk. God forbid they do any sort of dentistry at the dental office. Dealing with this place is like pulling teeth, something they refuse to do to anyone they deem "rude".

This place use to be legit they make you wait so long. My appointment was at 1pm and I didn't see…read morethe dentist until about three. Smile krafters use to have it together so much of a young crowd work there and really dont speak English fluently alot of playing and joking around. People were just coming in and going ahead of me. This is the worst dentist i have ever been to it should be shut down. SmileKrafters was never like this. Maybe its good for the kids because they have another side to the place. But for the adults forget about it. I should have listened to my daughter in shouldn't have went there. Oh and the dentist at first he was a little aggressive until I told him he better take it easy if he know what's good for him.

I was asked four times for my insurance info by phone or email and I responded each time. Four?…read more Although staff were friendly and the site was comfortable I was quoted a price of $4,000 for a recommended procedure. I checked with three other dentists and the maximum was $1200. In addition, a family member made an appointment over the phone and was told on the day of the scheduled appointment that there was no appointment. I cannot recommend.

I read a review that someone arrived for their appointment and was told there was no appointment so…read moreI tried to be proactive and called to confirm my new patient appointment. I was told they had no record of me as a patient. Glad I called ahead... I think I'll find another dental practice. I also think their office staff needs retraining.

I needed this have my bottom teeth removed and my dentist recommended LVOS. From the consultation…read moreto my actual appointmentI was very impressed! I had to be put to sleep, too anxious otherwise. Dr. Fisher was extremely kind telling me every step along the way. Pain medicine did the trick and of this writing I'm on my way to healing. Yes, they want the payment up front and what's wrong with that? We paid with Care Credit and it's all good!

Think twice they are crooks, take your money up front and don't complete the services.read more

Well organized practice. Everyone knows their role, and everyone I interacted with was super…read morefriendly. I have a pinched nerve in my back which prevents me from laying flat without pain. They worked with me to get me comfortable on the chair, even rolling up a towel for under my leg. I had been to Dr. Kingston a long time ago, he remembered me. The whole procedure was painless, no anxiety. I would very highly recommend Dr. Kingston and his employees!

Dr. Kingston and his entire staff could not have been kinder or more professional. I walked in to…read moremake an appointment to have a small lesion removed from my tongue. I was very scared and had waited months to ask for help. Instead of just giving me an appointment, they went the extra mile and took me right in and within an hour he fixed my problem. I was walking out the door before I had a chance to 'chicken out'! No pain and immediate recovery. I would go to Dr. Kingston again and highly recommend him!! Debra Shankar