Labor & delivery I love my OB Dr Tran. And I've had two…read morebabies now at Washington. I love their nurses, lactation nurses and everyone there. They are all so sweet and attentive. Caring and helpful. Nicole was my main nurse(my favorite !)I had also two others who switched off, they were all so. Amazing. I wish them all the best and will always remember them . Who knows maybe I'll be crazy abs go for a third baby

We've been here with a bleeding four year old and it's going on to 3 hour wait. Everyone that came…read morein after us has gone in, we finally get called in and now waiting again inside. First off, who makes a bleeding four year old wait this long?? Also it's already 11:20pm and he's about to fall asleep, how are you going to give him stitches this way??? This would never happen in Asia. We seriously have the worse health care system ever.

Gotta give a shoutout to this hospital!! I first learned about it through Hayward Mayor, it's such…read morea gem in the community, providing high quality care regardless of your status. I came in due to some chest pain....nothing to play with....on a holiday weekend at that. I was seen so promptly and quickly like hardly had a moment to chill in the waiting room, they kept things moving all the tests etc....Everyone on staff I interacted with was so kind and hilarious with fabulous personalities!! Thank you team for getting me back to great health :-) ~ Mrs California Black United States

Came here for my partner with because she couldn't feel her legs. Told her she was fine after a…read morechest cray and sent her home. Today we went to a real hospital and they found a spinal injury.

I am writing to express my concern about my recent experience at the Kaiser Emergency Department…read more The wait times are extremely long, often lasting 4-5 hours before being seen by a provider. What is particularly frustrating is that there are times when the waiting area appears nearly empty or has very few patients, yet patients are still left waiting for several hours without any clear explanation or updates. In addition, I was disappointed with the level of customer service I received. Staff members were not communicative about delays, and it was difficult to get information about the status of my visit. As a patient seeking emergency care, this lack of communication and support added unnecessary stress to an already difficult situation. I understand that emergency departments can be busy and that patient care is prioritized based on medical urgency. However, better communication, transparency about wait times, and improved customer service would greatly improve the patient experience. I would appreciate it if this feedback could be reviewed and addressed to help improve care for patients in the future. Thank you for your time and attention to this matter.

I called Kaiser seeking urgent care services and was informed that this location had availability…read more When I arrived, however, the urgent care door was locked at 7:30 PM, even though the posted closing time is 8:00 PM. Confused, I asked a pharmacy technician what was going on. I was told, "Oh, you have to knock on the door and someone will open it." There was no signage or indication anywhere that patients needed to knock to be let in. In an urgent care setting, where patients may already be stressed, in pain, or dealing with a time-sensitive issue, expecting people to somehow know to knock on a locked door during normal operating hours is unreasonable. If this is the procedure, clear signage should be posted on the door so patients know what to do. Urgent care should not feel like guessing the rules just to receive medical attention. I hope management addresses this so future patients aren't left confused or turned away during urgent situations.

i've always had kaiser but switched to anthem and this was my first time at a non-kaiser hospital…read morein the bay. iwas seen today by the ER for anaphylaxis. they saw me, admitted me, and treated me SO QUICKLY. i was checked in on multiple times by doctors and nurses and everyone was kind, knowledgeable, and attentive. they provided thorough explanations and set clear expectations. being in the ER is never a great time but experience was a pleasant surprise.

How this place got so many low ratings? I've never been out to this facility, but i was pleasantly…read moresurprised at how gorgeous this facility was. The security guard greeted me with such friendly energy. The person who checked me in was also just beyond bubbly. I couldn't have been more pleased with how clean this hospital was. It was a lovely place to meet my newest great niece. And the staff in the Birth Center were amazing. They were responsive, informative, and you could tell they genuinely loved their job. This is the energy new moms (and dads) need when baby arrives. What a lovely experience overall!

Dr Theo Phan n' Staff Having Endured One Of The Most Painful…read moreExperiences In My (80+) Years On Earth, Resulted In Need Of An Late Afternoon Consultation, X-Rays, Needed Medication From A Pharmacy That Already Had Cleaning Staff Hard At Work. Dr Theo Phan, Was "Spot On" In His Diagnosis. Dr Phan, Recommended X-Rays, At An X-Ray Department That Was Closing For The Day, But Willingly Took Me For LAST X-Ray, Of The Day, Enabling Dr Phan, To Read X-Ray, Ordered Prednisone, Motrin, Tylenol n' Was Able To Go From Barely Able To Walk To Walking Within (24) Hours n' So Less Painful. THANKS To The Entire KAISER Family Who Treated Me Like I Was The ONLY Patient They Were Dealing With That Day. Each Department Involved In My Treatment n' Diagnoses, I GI've A Very Heart-Felt THANK YOU.

The type of care that I received was in the radiology radiology department the woman's center for…read moremammogram exam the staff was very friendly and kind. The Care quality was great. The ladies took care of me in the back gave me a fresh gown to change into so I can have my exam. Everything is OK until I get my results in 3 to 5 days. Happy weekend and happy Father's Day to all the dads stepdad's, etc. off on my road trip travel well.

I made an appointment online and it was a very quick process. They make it easy to fill out the…read moreforms online, and to check in prior to arrival. The front desk receptionists are very kind and helpful, they were also very quick and efficient with the paperwork. As soon as I got seen by the nurse and doctor, they were kind and quick with the services. I was in and out of the facility within 25 minutes! For anything quick, I do recommend coming in the early mornings after opening. It can get very busy especially during peak hours if you don't have an appointment.

Amazing staff. I received quality care and the uptmost professionalism from everyone at St. Francis…read moreUrgent Care. From the moment I walked in seeking help, the front office assistants were kind and helpful. The medical assistant in the back office was phenomenal. She was kind, concerned about my well-being and did everything she could to offer reassurance and comfort, including a much needed "hug." NP Iqbal was very helpful and offered an immediate referral to a specialist and prescribed medication to help ease my discomfort. I could not have asked for better care or treatment. Thank you so much to the wonderful staff at St. Francis Urgent Care.

Just wanted to come and write a review for a Mom's Place - the breastfeeding/newborn support group…read moreled by Jennifer, the lactation consultant. Jennifer is super kind, friendly, approachable, and knowledgeable. When I had my newborn, I'd come to her weekly support group to get tips of latching, feeding, and all other baby related questions. You're able to do weighed feeds (weighing baby before and after breastfeeding) to see how much they took in. Jennifer also can help assess latch, and many moms book lactation consultant appointments with her to get 1:1 help. It was also really nice meeting new moms who had babies similar in age to mine. I was able to find my mom group through here, and now we meet up to do walks and park hangs. It's really nice that this group is offered to the community and I've found it extremely valuable for my mental health to be connected through this group. Thank you, Jennifer and PAMF for the mom's place group!

I am always having problems with Sutter Health. My dad has been with them for more than a decade…read moreand has had multiple issues diagnosed under their care. Why is it that his medical record has not been updated for more than a decade? Even in third world countries, the health care providers are the ones updating the patient records - no one expects the patients to maintain health records. I mean, sure if the patients transfers from another institution, but my dad has been with them for more than 10 years. This is ridiculous. I always have to add that the individual doctors are mostly fine, but the way they organize things is shameful for the Bay Area.

This is truly the best birth center! I chose this hospital because of my wonderful OB, Dr. Anjie…read moreLi, who delivers here. From induction to delivery and postpartum care, the nurses and staff were incredibly attentive, supportive, and kind. Giving birth is not easy, but I felt genuinely cared for by the Labor & Delivery team and the lactation consultants at Sequoia Hospital. Every nurse and lactation consultant I met was amazing. I especially want to thank the nurses who supported me during delivery and postpartum recovery -- they not only provided excellent care, but also made my stay exceptionally memorable. I wish I could remember everyone's names! (Room 3348 from 4/23/26-4/25/26 and Room 3118 from 4/25/26-4/27/26.) The rooms and hallways were always very clean. The postpartum bed for new moms was surprisingly comfortable, and the guest beds in both the delivery and postpartum rooms were comfortable as well -- my husband had no complaints! They even provided pillows and linens for guests if needed. The hospital also provides three meals a day for moms, and the food tasted much better than I expected. My husband and I were especially grateful for the mini kitchen -- apple juice and soup broth were basically the only things I could tolerate after getting the epidural. Thank you again to everyone who took care of us during such an important moment in our lives. We will definitely return if we are blessed with a second child someday. Sissy & Chris

Dr. Hardwin Mead and Dr. Ariel Marks are the very best and make that whole team amazing. The…read morehospital is clean, welcoming, and always prioritizes effectively. Would highly recommend to anyone with cardiovascular needs.

27303 Sleepy Hollow Ave Hayward, CA 94545…read more I dropped by Kaiser-Sleepy Hollow to visit the Pharmacy and use the restroom. I was surprised to see no security guard on duty in lobby. Also, the coffee cart has been replaced with a vending machine. During my 15-mins visit, I didn't see one guard on patrol. Seemed odd to me. Pharmacy wait time was average. FREE parking

So let me start that there are two techs at the register are amazing. The rest have zero care,…read moreempathy and patience. Every time I come, my daughter's medication is never ready. Always a different excuse. It's too early, or the doctor is out of office and we need their approval. By the way, it's a medication that she has been on for 7 years. So, last time they told me to download the app. So I did. Right now, I am here to pick up as it stated it would be ready on Thursday. I work during the week and can only pick up Saturday and Sunday. I am here and they tell me to take a seat while they get it ready. I ask, why do I need to wait? She first tells me it may have been too early, which I know it is wrong cause we have reminders to order the same day every month know we have a three day grace. So I tell her this. Then she said that it may have been put back because we took too long to pick up. WRONG. it shows me that it was ready on Thursday and it is Saturday. The final response was you can't trust the app...REALLY?! The app you said to download the last time to avoid this issue?! So full of it.

In my opinion, this institution is a huge setback to our area. They seem to be more concerned with…read moretheir own interests than the people they "serve". I have tried for over a month to contact patient relations. I got one call back from "Ashley". I called back leaving messages to call back, but now for over a month, they have seemingly deliberately ignored my requests. I put another call in to the main 3333 number to make a fresh request. The person answering clearly knew who I was and what the situation I was calling about was. I was assured I would be called back, but as of one week I have heard nothing. In general, I hear many people say that the doctors there generally don't really care about their patients, that they are arrogant, and don't communicate well. There is much more that i could say, but i will say that a large majority of the staff, are genuine people from our area, and do their job well, but the medical providers are the main problem that i have noticed and heard complaints about. There are definitely some good doctors, but they apper the exception not the rule. i only have experience with certain providers. Some are great some not at all. I do hear feed back from a number of people i know who feel similarly. One other important observation is that when you rate a Stanford doctor highly, they give you a rating questionnaire AFTER EVERY VISIT. Once you give a bad rating, say because you learned that an "excellent " physician was actually a "fair weather friend" and suddenly wasn't so good at all if things got challenging, then they seem to stop asking for evaluations. You will notice that their physicians public individual ratings are based on internal surveys, and it is difficult to find a way to rate the physician outside of their internal system, thus likely artificially boosting their ratings by limiting the negative ratings...

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.