I went in yesterday feeling horrible. I was checked in immediately and taken to the back . There I was able to explain my medical issues. I didn't like that the area for this was not private. I was then taken to the exam room, where I decided to rest because I felt like warm over death ( southern term). It wasn't long before the tech came to obtain lab work. No sooner than he was done, the doctor came. She was very personable and professional. She did her exam and told me she was waiting on the lab work. Well I could not.believe the labs were.done while she was in with me. Needless to say I was out of there in 2 hrs; however, I would have been out in 1 hr 30 mins if I didn't have to wait to see if I had a reaction to medication given. Great customer services ! read more

At the end of the day, I am thankful to God to have a place to go to for medical needs with no insurance. However, I don't think the medical professionals there are as attentive as I would like. Example, why does it take 2 visits to realize you didn't prescribe the necessary medication to apply to an open wound post minor procedure? Ongoing situation and at one point I hear, "there is nothing more we can do." The no insurance direct payment option is a joke also because even if you go back for a followup no one clarified that the office visit charge still applies to every visit. I am thankful for the help but I think that there are areas that need serious improvement when it comes to service and billing. read more

Dear god this is probably the worst patient first on Earth. I've been here for over 2.5 hours to get an X-ray. The waiting room just continues to get stuffed with more people who don't use headphones or seem to understand that not covering your mouth spreads germs. read more

First time at this location. Excellent. Waiting time was about 10 mins. Very efficient and helpful staff. Knowledgeable doctor. Will definitely return. read more

Front desk lady sounded like a robot. She said the same lines to all customers while I was there. Doctor- really professional and took its time. Waiting time- 1 1/2 hr. No bad for an urgent care Facility- brand new all pretty and clean Pricing- I have to wait for my bill read more

My visit was right before the holidays. The receptionist checked me in immediately and within 10 minutes I was escorted to the back. Lab test came back positive for Strep and I was grateful that I could get my prescription right there. The only thing that was lacking was the personality of the doctor on duty. With some simple coaching, I do believe she can improve. She just wasn't personable, very dry. And I wasn't given any next steps-rest, drink plenty of liquids, you're contagious, etc. Nothing, just the prescription and was asked to sign for it and told to "Take Care." Ummm....How? Thankful for WebMD! Receptionist and Nurse were extremely personable. I will definitely go again. I'd hope for a different doctor or improvement in her bedside manner. read more

When our family physician was unable to take us, both my husband and me have been to Patient First at Annapolis Rd in Bowie. We've actually been there several times since it's been open. It's been very clean, fast and convenient service. Everyone is courteous and professional from check in to health services. I love that they handle all the paperwork and you can fill your prescriptions at the same price as your neighborhood pharmacy. read more

Center was open until 10pm on a weeknight which was perfect for coming after work. The check in staff, blood pressure, weight and other staff were quick and fabulous. There were only a few people and i was processed and ready for the doctor in 30 minutes. Then the doctor took 45 minutes to see me and had a terrible attitude towards me. She reviewed my record and said ok its broken (toe) like i should have known and why am i here kind smugness. She was done in 5 minutes or less and then dismissed me. A nurse, very nice, actually came in and wrapped my two and gave me a shoe. It is such a shame to be so close to a wonderful place and then have a staff member/doctor mess up the overall experience. read more

Terrific staff, friendly, efficient and professional. I couldn't have asked for a better medical care treatment experience.

Facility was clean, staff was wonderful, care was awesome! Will definitely use them again in the future.

Excellent service. First time going there and I was in and out in 40 minutes. The service was great from check in to seeing Dr. Bondurant. I even had X-rays. They give you a lot of information that you dot not want to hear Like how high my BMI is but with simple recommendations; Reduce 500 calories from your diet. All the information was great and I actually read it. I wish I would have taken off my shoes before they weighed me. All this is to say excellent service and I definitely recommend Patient First. read more

First time visiting this facility and will not be the last! I have a PCP but couldn't get an appt so decided to give it a try. Everyone was very pleasant and professional and the facility was meticulous. The wait time was minimal....much less then it would have been at my doctor's office!!! They took my insurance and filled my RXs on site for the same price I would pay at CVS or Giant. Recommend Patient First to anyone who lives in the Bowie area. Open 7 days a week, including ALL holidays. read more

Every single time I come to this location I am disappointed. The front desk lady was so friendly and sweet. The technician came to get me from the waiting room and didn't say a thing. No greeting at all. He was very rude and demanding the whole time. This isn't the first bad experience I've had here. At a place called "Patient First" I would expect some people with friendly personalities being employed here. Will not return. read more

My husband and I were suffering from very bad sinus infections. We were seen by medical assistants with minutes of arriving at the facility, and in less than 15 minutes, were seen by a physician. She came back with our meds and explained everything to us. We were out in less than 60 minutes! Everyone was very helpful and friendly. Our new urgent care facility! read more

The check in process is a breeze. After that it goes downhill. I have had to wait at least 45 minutes each visit I have had to be seen by a physician. read more

In and out on a Friday evening with great service. Cant get any better than that. Don't know how often that will be the case for anyone else. However, they were very helpful with my needs. My back was in bad shape and they took care of me. Been there a couple of times since they opened this location. read more

Visited the Bowie location yesterday 8/15/21 at 1:15 and waited over a hour just to be told there were 19 people ahead of me. I left and returned about 6:30 and it was a better wait time, receptionist and nurse had a great attitude but the doctor... horrible attitude and tried to refuse me a service I asked for???? Didn't leave until almost 9pm. I came back tonight 8/16/21 because I still wasn't feeling well so I called and spoke to a nurse and she told me to come in. When i got there, I checked in and told them I was there for a prescription, the receptionist took 2 phone calls after asking for my ID and when I was finally able to hand her the ID she wasn't pleasant about it. She took it to the back and 15-20 minutes later a nurse named Maryann came and asked for me. This nurse didn't have a welcoming attitude at all and was basically upset with me due to a miscommunication on their side. I will not be returning to this location as almost every encounter I have had involved an attitude and healthcare staff being short with me and my family. It doesn't seem like they have any care in the world to move at a fast pace. read more

Very clean and i was in and out fast. The staff is very nice and welcoming. I would recomend this place to everyone. I go there when ever i need to see a doctor. read more

I went to Patient First on a Friday night with an ankle injury. Everything from checking in to checking out was so fast and easy! I was seen by Lori Rodey, PA-C who was AMAZING!!! She took the time to explain the x-ray findings and prescribed an MRI which was exactly what I needed. The nurse patiently showed me how to wrap my foot and put me in a boot. I was home in no time. How many times can you say you had the perfect experience at a medical facility?! You're more than a number to these people who genuinely care :-) read more

I visited this location due to a cold and cough that was persistent. I arrived early in the morning and was directed to complete my registration at one of their online portals. It was very easy to complete. I waited a couple minutes then was called back to finish my registration. The woman who assisted me was very polite. She told me that I would be seen in 15 minutes. While waiting, I was able to watch HGTV, which I love. I was seen in less than 15 minutes. The nurse who assisted was also pleasant. I did not have to wait long to see the doctor either. She was also very prompt and was able to examine me and prescribe my antibiotic. I loved that the prescription was filled promptly on site and checkout was a breeze! The entire time of my visit was only 30 minutes! Amazing! Again, I went early around 8:15 in the morning and it was not very crowded. I'm not sure what an evening appointment would be like. The facility was spotless and modern. I was very impressed and will return if I need urgent care services in the future! read more

I had an amazing experience there today. Fast service, caring staff, and meds filled on site. When I described my symptoms, and I could tell the nurse immediately knew what it was. The doctor was great too. I highly recommend this location. read more

I was in and out in no time. The young lady that checked me in was very professional and welcoming. The X-ray tech was very soft spoken and explained everything she was doing in a calm and friendly manner. The doctor that performed my exam was efficient and talked in a way that made me understand what I was going thru. The facility is new and clean. Hopefully I won't need to go back, but if I do ever need medical help I wouldn't hesitate to go back to this Patient First! read more

This is not the place for me, and I will not be returning. First off, I think that it is very offensive of them to request pre-authorization of my credit card, which I flatly refused. Please note that if you do this, it will place the burden of chasing after your refund on you. In my case, they charged me a $30 co-pay, which they knew was not required from my insurance provider for an annual wellness exam. I paid the $30 dollars (cash), however, Patient First used an incorrect diagnostic code on my insurance claim, which my insurance company rejected. Long story short, in order to get my refund for the incorrectly charged co-pay, and to straighten out the incorrect billing code, I have to make the phone calls, stay on hold, and wait for the Richmond VA office to issue me a check. They only issue checks once a week, by the way. I would never pre-authorize my credit card to these folks, they make too many mistakes, and you will be hassled trying to get your money back. Next time I will try CVS Minute Clinic. read more

Fast, friendly and compassionate. I was in and out like in twenty minutes! Complete with medicine.

Everyone from the time I arrived until exiting were extremely Informative (this was my first time visiting) and Pleasant. It's a lovely furnished waiting area that greets you immediately and I Love that your lamps have a plug in for you to charge your phone by USB or plug - BIG PLUS!! After signing in by computer (so easy) I didn't have to wait long before my information was verified by the very Beautiful and professional representative. I was then called so they could obtain my weight and Blood Pressure and the beautiful nurse was very comforting and Sweet (she showed me to a room and Seconds later I was seen by a Beautiful doctor- she assured me I would be fine; asked if I wanted my prescription filled at Patient First for convenience or another facility. I told her I preferred to use CVS - she had the prescription sent directly to the one I chose. By the time I was finished and went to my car CVS was calling me to say the prescription was ready!! This was smooth, organized and convenient!!!!!!! Excellence at its Best!!!! read more

Very clean/modern facility. Staff are very professional and friendly! I was in/out in less than an hour to include x-rays and prescription delivered right to me. Nurse followed up the next day after my visit...twice because my ringer was off and I didn't know I had received the first phone call. read more

I had an excellent experience despite feeling so bad due to a nasal infection. The facility was clean and comfortable, and the staff was courteous, personable and professional. I was promptly seen after arriving, and I loved having my prescription filled on-site. The diagnosis was spot-on, as I'm feeling much better now. Thanks, and keep up the good work!! read more