Spoke with two intake people and both were rude. The actual process with the lab or nurse was great. I'd score the place higher if the whole package was better. Overall I won't come back for healthcare purposes as I don't have to deal with the front end people. Not worth the hassle even if the providers are decent. read more

In and out in under an hour! Reading the reviews, I was hesitant but decided to try for myself. I went on a Sunday at 6PM. The parking lot has ample parking. Upon arrival, the lobby was very clean. It was only 2 other people waiting. Check-in was super quick and easy. Everything is electronic. Immediately after I finished my check-in, I was sat down by the intake nurse. She was so warm and friendly. Amazing encounter. I sat down for maybe two minutes before I was brought back to see the physician. The physician had great bedside manner. She was warm and welcoming. She listened to my concerns and she gave her diagnosis. She answered all the questions that I had. She ordered my medications and gave me my instructions. After that, I was on my way. Overall I had a wonderful experience. read more

Receptionist Was Very Warm And Friendly..She Made It Feel Like A Safe Space And Very Emphatic" Even As I Was Leaving After Treatment..Awesome Staff" Very Sweet Caring Physician As Well 5Stars read more

Patient First Primary & Urgent Care - Hampton - Urgent Care Near Me - Hampton, Virginia

Swift results. Went to patient first to get my family check out for a cold. I had strep and the flu . I just want to be home. When I say they see you quick and get you out of there in an hour. I forgot I was even seen. They even gave us our medicine there. If you need a patient first i Recommend this specific location. I been to other locations and it an hour or two wait even with the same amount of customers. read more

Ellen's amazing if you actually get to see the provider you want to see here at Patient LAST! Instead of asking me why I don't feel comfortable seeing a male doctor which is the whole reason for seeing a female they deny me that RIGHT and try to make me see a male doctor!!!! What the heck?! read more

I went to Patient First on Tuesday, November 11, for an infection in my little finger. (See First attachment). There was only one other person in the waiting room when I checked in but I was still there for two and a half hours. After following their instructions for three days, my finger is much worse. See second attachment). I'll be seeing my PCP this afternoon to see what is recommended to resolve this. I just hope I can keep my finger. read more

Patient First Primary & Urgent Care - Hampton - Three days after following recommended treatment. - Urgent Care Near Me - Hampton, Virginia

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Extremely disappointing and unprofessional experience with provider Tabetha Brown, FNP at Patient First in Virginia. My teenage son had his first asthma attack while away from home. The front desk and nursing staff were kind and professional, but Ms. Brown was rude, dismissive, and condescending. I requested a branded inhaler (per medical guidelines) instead of a generic. She immediately dismissed my request, saying it wouldn't be covered--despite my offer to pay out-of-pocket. I explained that I needed three inhalers (home, on his person, and for band travel) so my son would always have one accessible in case of an emergency. She refused and said she would "do me a courtesy" by prescribing only one inhaler. When I stressed that this was a safety concern, she replied, "An eight-year-old can keep up with only one inhaler," implying my teenage son should have no problem--an inappropriate and dismissive comment in a medical crisis. As a mother and a healthcare professional with 20+ years of experience, I found her attitude unacceptable. This was a frightening, urgent situation, and instead of empathy and collaboration, we were met with disrespect. Patient First leadership should take this behavior seriously--no patient or family should have to endure this kind of treatment during a medical emergency. read more

Our family have been coming here for the past year when we are unable to get a doctor's appointment. Each visit, the staff is friendly, extremely patient and always positive. They are as quick as urgently care can be and very thorough investigating to find the cause and not just treat the symptoms. read more

Went in for a migraine was giving a shot after a 4-5 hour wait. The shot did nothing to help with my migraine, I woke up the next day 10x worse than before. read more

The office staff is very courteous and professional and the medical staff is caring and professional. They are our go to facility for issues that cannot wait for a scheduled appointment with our primary care physician and don't warrant an emergency room visit. read more

people were friendly but there are not enough doctors prepare to wait an hour and thirty minutes or more before even being seen .

I had a bad experience here back in July and I wasn't going to say anything until I just now received a bill for $208 for the awful visit. After I have been waiting there patiently for hours i later found out one of their employees said I had left when I never did. A lot of other people did leave but I didn't I should have. They make you feel unwelcome and acted annoyed like you are bothering them. I was only seen for literally two minutes and they did nothing.. and no one was even there to check us out after waiting another half hour I just left with the other people who were waiting to check out. This is the second time at a Patient First where they had me waiting all day to be seen and people have asked me why do I go here and not the real practice. Well this was last time. I also just called my insurance company and it said this patient first submitted claim that I had 2 procedure done when I literally saw one person for 2 minutes and they did not prescribe me anything or did any tests. This place is scamming!!!!! read more

My experience was good. Nurses and Doctors got all the information they needed whilst doing a thorough examination. They made sure I was comfortable and well informed and also polite. I wasn't there very long, it was in and out. read more

Everyone is nice. But everyone is moving in slow motion. Spent 3 hours there for a simple physical. I do not recommend. This place should be last on your list for anything medical. Please don't do what I did! read more

while the service is a bit slow, I didn't have problems with the care I received. However, a warning to Medicare patients: they get your credit card number and charge you for the service without waiting for Medicare and Part C to cover the bill. I know my care was covered because I finally received statement that insurance has paid the bill. This means they have been paid twice. I'm getting ready to start calling them to refund my money. If you are on a tight budget, I suggest you try other care facilities. I know that if I need to visit an urgent care facility, I will avoid patient first read more

Today was about as good as an experienced good be, with Diagnosis. The staff from reception to Dr. Lam were all excellent. Thanks for being there for me today. I am simply very impressed. read more

I went into the Hampton urgent care on 8/21/2023. I had a fever of 100.8 and felt like I may have a flu, found out later it was covid. I was unable to be seen at patient first because I had a past due balance of $29. I knew I was very sick so when the woman registering me told me I would have to go to the er that is what I did. When I got to the er I notice I never grabbed my driver license or insurance card back from the patient first rep. I call the next day to explain the situation so my cards would be ready for pick up. I was told the rep gave me back my info, I know I was very sick but I literally left patient first and went to straight to the er and knew at the point it was not given back to me. Long story short I had to replace all my cards on my dime, after paying off my balance with patient first, and paying for my medication from being sick. Worst experience ever! read more

My family and I went to this location (not the location of my family's last visit) to inquire about results of testing and whether there were follow up steps/care, since we had not received any communication beyond a letter yielding positive results. The woman who was at the desk was polite, and quick to help, she asked what we needed and got the nurse John P. to address our concerns. He did no such thing. Upon meeting John we were greeted with "what are you here for?" no introductions. He asked questions in a hurried fashion. Almost before we could finish the sentences, he had dismissive answers about what should have happened concerning follow up treatment, even after repeatedly explaining that whatever protocol "should" have been followed to his knowledge was not our experience. John implied that what we or the communications we received were incorrect. But provided no evidence of intent to help us in our current situation, without our continued questioning. When we explained that we were mailed positive results and not called, yet he simply kept repeating what the other location "should have done". He brought our requested documents without addressing our repeatedly stated concerns of "what do we do for follow up care"? He stated "I didn't read what was in it, I don't know" and he exasperatedly suggested we were seen by a provider again or go to our PCP. We said thank you (for virtually nothing) and we checked in but ultimately decided to seek care elsewhere, as we were very uncomfortable with him being one of our providers. During our interaction with nurse John P. We felt dismissed, not prioritized, and as if he did not have the time to address or even hear our concerns. Though I have been a patron of Patient First for 10+ years, chances are high that my family and I will not be a patient of any location where nurse John P. is employed as a health care provider. read more

On January 16th I fell ill, for the next week I first thought I just had the flu but after a week of getting worse, losing my voice, sense of taste, and coughing uncontrollably I went to Patient First thinking I had Covid. I saw Kimberly Ranieri who had me complete a Covid test and ordered X-rays. My Covid test came back negative but was told after she had reviewed my X-rays that I had pneumonia. I was prescribed medicine and told if I get worse to go immediately to the hospital. Since I had already been out for a week my work supervisor had advised me to complete Short Term Disability paperwork. Ranieri was understanding and told me to have paperwork dropped off and she would have it completed. She could only have it completed from the start date of first visit. I understood and advised her I would have a family member drop off forms. Nothing negative to say about Ranieri. Three days later I had my father drop off forms, in which he was then told they could not complete until I came in for a follow up and additional X-rays. I called in short of breath, coughing, and difficult speaking. Nurse advised yes, Short Term Disability forms could not be completed until I had a follow up and additional X-rays . I was told Ranieri would be back on 01/29/22. I came back today and was told Ranieri was not in the office. Okay not a problem, I thought. I would see another doc today who will confirm, complete another X-ray and complete my Short Term Disability forms. I was taken into the back where a nurse took my temp. and blood pressure. When the doctor came in, A Dr. Phi Lam who hardly greeted me, I told him thought I was a bit better than I was when I first came in, I'm still short of breath, coughing, and weak. I told him that two evenings before I was coughing so bad I almost passed out. I had to have my wife bring me the inhaler that was prescribed which I then had to use the remainder of before I was okay. This had happen late in the evening. Dr. Lam completely dismissed me. He said I was misdiagnosed by Dr. Ranieri and must have had the flu. He said he would not be able to complete the STD forms since this is the first time he saw me and since I was misdiagnosed STD won't support. As I sat there in front of him still in pain, short of breath and still having difficulty speaking, I was amazed by his lack of professionalism and empathy. He did not even take the time during that visit to give me any additional X-rays, or even put a stethoscope to my chest and listen. He handed me a visit summary from my last visit advised he would pass along my forms for Dr. Ranieri when she returns and she may or may not complete. Then walked out the room. I was amazed how unprofessional a Doctor could be to someone in pain sitting in front of him to just be dismissed. It's not even about the forms, I'm telling him I'm in pain right now and he ignores me and walks away. I will return on Monday and speak to Dr. Ranieri, and hopefully get the care I need. This is why I do not trust male doctors, they are always dismissive and have no empathy. If anyone else decides to visit, know this, the nurses are great, the female doctors are great, Dr. Lam is a dismissive unempathetic joke of a medical care provider. Avoid Lam at all cost. read more

Patient First Primary & Urgent Care - Hampton - This man obviously hates his job and doesn't care about patients. - Urgent Care Near Me - Hampton, Virginia

Came in at 11:00 to sign up for a COVID test (showing symptoms and have been exposed to someone who had it) opted for the "call my phone" option so I could sit in my car in the parking lot. Waited in my car from 11:00 - 3:40 (4 hours and 40 minutes) at the time I decided to walk so the store behind it to use the bathroom, I get a call saying I can come in. It took me 4 minutes from the call to walk in and my reservation was cancelled. This place is an absolute waste of space, and wish it would be shut down due to mediocre customer service from health care professionals. read more

Worst experience ever. Doctor Christopher Post was very dismissive and rude. Acted like I was interrupting his day when I legit was struggling to breath. Asked if he could also give me something for pain since I couldn't swallow or anything and he said "most I'm going to give you is ibuprofen" Left this office and went to the hospital and they admitted me due to my health concerns. Do not ever go here!!! read more

Well here I was thinking I was being safe this summer..... Wrong I got sick ! I thought I could beat it on my own but two days later I realized maybe I should get a COVID-19 test. Even though I'm fully vaccinated I wanted to take full precautions on coming out and where I went to get tested. I called Patient First before I came to see what the procedure was for Covid testing. I was directed to come right in and I could get tested immediately! And guess what? That was the case! I came in and was checked in immediately, I was given the option to sit in my car and wait or to wait in the lobby, I choose the lobby. Before I could sit and get comfortable they were calling me to the back to get my vitals! Within 25 mins I had been checked in, vitals taken, and given two COVID-19 test. I was shocked! Wishing 40 mins of my visit I had my first Covid-19 results which came back negative(Thank God) and I had been seen by the doctor who said I prolly have a head cold that can last from 5-7 days they also updated me and said the second Covid test would be sent out just to confirm my negative! Within a hour I was in and out of the facility! What I really liked was anything the doctor said to me he printed out on little receipt paper it was very handy for me. The facility was very clean and everyone was very pleasant. Restrooms were available and were clean as well! Kudos to this facility for making me feel seen and getting me out in a timely manner! read more

Patient First Primary & Urgent Care - Hampton - Mask Required per CDC - Urgent Care Near Me - Hampton, Virginia

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Over the past month my eczema which I haven't struggled with in over 25 years had begin to bother me. Brought some OTC ointment that soothed but didn't get rid of it. It began to flare up in more spots on my body and was flared and violent to say the least. So last Sunday 5/23/21, I decided to go to urgent care. I know eczema is a first world problem considering what many others are facing but the itching was driving me mad. Long story short the staff member Jen (last name I can't remember) was so friendly and personable as was Dr. Noah (no last name in memory there either) but Dr. Noah not only had the script IN HOUSE that I'd been prescribed years ago he also gave me the best OTC solution EVER. Here I am in less than a week eczema FREE. Hat's off Patient first!! read more

If i could give ZERO stars i would. Customer service is a joke , called regarding a prescription refill and the Lady i spoke with on the phone was very unprofessional and talked with me as if i was interrupting her or being annoying. She talked to me with a very monotone voice and seemed as though she did not want to answer my question. Although i thanked her for RUDELY answering my question she hung up.. I WASNT EVEN DONE?? I will not be going back there, currently being seen at med express which is located not too far up the street. Save yourself the headache and unwelcoming feeling they will give you and go somewhere else to be seen by people who will make you feel comfortable and like they want to help. AND did I mention she never said you're welcome or have a nice day , just very ignorantly hung up. Edit: Ive never made a yelp account before , but the lack of GOOD customer service was the ONE and ONLY push i needed to make an account and post this review. read more

the nicest staff ever. made me feel heard and validated about my medical concerns and treated me so well after being disrespected by md express. wait times were longer but thats to be expected because i went when the average person gets out of work... regardless they got to me and communicated throughout the whole process. read more

I'm still waiting on a call from a Tish forgot the last name..My Daughter was treated here and she said it was her first encounter with racism...They were rude to my baby..I'm far away and can't be there to help when she need me...I tell her to go here and she is treated bad with sarcastic ass comments...I called to complain they took down my info and I'm still waiting on a call...You haven't heard the last of me..I'm a NURSE MYSELF AND HAVE BEEN FOR 25 Years..I effortlessly take care of people no matter what color, cause I hoped that when it came to my own family they would be treated right in return...So I'm still waiting on a call before I go to the next level...Everyone has a boss!!!! read more

I have been to patient first in Hampton three times in the last two weeks and their care and their personal service is amazing each one of the professionals from the check in to the x-rays tech to the PA and nurse practitioner and doctor that I've seen treated me with such respect patients and care these guys are absolutely awesome to say the least read more

I went on vacation to visit a friend and before departing my state requires residents to get COVID-19 test before coming back. I went inside and though the nurse and physician were very kind, how they handled the test was poor not how it should've been handled at all. Like it was half a**ed. That test came back positive. The second I got to my state (2 days later) I got tested the day I got the results from this clinic and today I got back a negative test result. DO NOT GET COVID TESTED HERE!!! read more

I went for a flu shot. They asked for my SSN. I said, do you really need that? Receptionist said, I have to register you, and I need your social. I said I'm not comfortable giving that. They said, well, we can't treat you. Lots of people don't have social security numbers, and that is ok. I didn't want to be a part of this, so I left. I went to the other clinic down the street and they were like lolwut they shouldn't do that. Indeed. read more

I just love Nicholas F. Wunder, P.A.-C!!! He is very professional, personable, funny, efficient, and nice!!! I cross my fingers that I'll get home when I use Telehealth!!! Before meeting him I was about to leave patient first due to poor management of my healthcare from a previous nurse practitioner but as long as I get to deal with Mr. Wunder I'm sticking with patient first. Oh and by the way Telehealth is so awesome. I was making breakfast while waiting for my video appointment. So convenient and wonderful. read more

I don't get the negative reviews because mine was super great yesterday. Staff was friendly, place was clean and laid out effectively. The fact that they offer a payment plan since I have no insurance was life saving for me. Thank you everyone at Patient first. read more

The staff was pleasant and courteous, wait time was pretty quick and the rooms were clean, the only thing that I really didn't like was the lack of privacy. I had to get a chest x-ray and had to get undressed with a gown that wasn't closed in the back and walk down a hallway facing the waiting area (where lurking eyes were noticed) not to mention there were people in the halls as well. I think a better flow plan should be implemented. read more

I recently found myself at this location in a pinch looking for a quick diagnosis for my severe pain. It was a particularly busy night and the wait time was unusually long. Once I was seen, I was immediately sent to the ER. Not only did the office call to check on me the next day, but they also sent a letter apologizing for the long wait time on the date of my visit. This crew is doing the best they can during these times, and they are doing a great job at it. Keep up the good work! We are very thankful for you! read more

I wish there was an option to give a rating of zero. I have used Patient First for years in varied States. My son went to the Hampton, VA location and unfortunately was seen by Carmella C. Marshall, PA. She was dismissive and condescending. Absolutely no customer service skills one would expect from a medical provider. Because of this experience, I'm unsure if we will ever go to this location again. read more

You know I used to like this place. NOT ANYMORE!!!! I went there and told them I fell and hit my head. BUT NOBODY WOULD LISTEN! Instead they demanded in sending me off in AN AMBULANCE siren and all to the hospital! (said my sodium was low, really????)! Dozens of tests, neurosurgeon and thousands of dollars later I had/have a concussion. Wait, I THOUGHT I TOLD YOU I HIT MY HEAD! Whatever. MANY negative stars if there was a thing. Not to mention at least a half dozen of foot long hairs on the floor in the patient room. read more

This urgent care has been a place I would go to in the past. My one son broke his collarbone and we had great service. But today I walked in to ask if they did Rapid COVID/19 testing. The receptionist said "the Dr will determine if you get it". I said which one, the test itself or a rapid test. She repeated herself, as if that answers any question. Did is about 2 more times. So I explained that my son was sent home from school and needed the rapid test, she responded "3-5 business days". WTF. She was so freaking RUDE. I hope she reads this, because she needs to learn how to better do her job. I asked a SIMPLE question that was not hard to answer. I wasn't asking for medical advice, just an answer. read more

We waited about three hours to be seen only to be told by Dr. Rodney Thompson that they were close And were not going to do the sport physical today.and that what we registered for. The doctor was very nonchalant and rude not good customer service it made us feel like He was just going through the motions and ready to go home not considering that we waited three hours prior to closing I would definitely not recommend this Hampton location even though we were waiting in the car for hours when we needed to use the bathroom and the staff was very rude to us when we were asked to ask to sit in the car if we wanted to take precautions from the COVID . Definitely unorganized and not considerate to their Patients. read more

We went to this location a few weeks ago. My son was messing around and whacked his eye into a dining room chair. It was bleeding profusely and we weren't sure what to do. I rushed him over here, hoping the wait would be better than a hospital ER (especially since we had a two week old baby at home that needed to be fed, and I certainly didn't want to expose the infant to any sick spaces!). It took a loooooong time to see a doctor, even though we were the only people in the waiting area for at least 30 minutes and we went at a reasonable hour (6 pm or so). Once we saw the doctor though, he was kind and efficient, very good with the kiddo. So overall, not a terrible experience, but given that mom anxiety was high, it would have been nice if the general response from folks was a little more time sensitive. Nothing worse than sitting in agony wondering if your child is going to lose sight in his eye!! read more

Every time I come here, the wait is ridiculously long. It does not matter how many people or what time of day. I can never get in and get out in less than 3 hours. Getting into a room is no problem, but once you're in the room, be prepared for a long wait. read more

Great place, wonderful people. Been going to Patient First over 10 years. read more