I had a wonderful experience at this Patient First location. I'd been experiencing unexplained lightheadedness that was impacting my quality of life big time for a couple of months. I had gone to AFC urgent care first and they shrugged it off as anxiety without any testing. Patient First was super welcoming from the get-go and spent two hours doing tests before ultimately referring me to a cardiologist for follow up. They were so thorough, kind, compassionate, and understanding. I highly recommend them! read more

Patient First Primary & Urgent Care - Sicklerville - Urgent Care Near Me - Sicklerville, New Jersey

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I showed up and was attended to from the front desk staff right away. They got me checked in and I was brought back by a nurse very quickly. Thats where the good service ended. I was placed in a waiting room and sat there for 30 minutes. No one checked on me, no one apologized for the wait. There was no on in the waiting room, I was advised there were two doctors in staff so it shouldn't be too long. My time clearly didn't matter here. I walked out. I checked to make sure I wasn't going to be charged because I didn't see anyone. I do not recommend this place if you want a quick prescription for a poison rash. read more

The staff was quick and professional, normally doctors and hospitals are in and out within minutes and Dr. Franzie took so much time to explain everything in great detail plus helped with exercises to help with my recovery. I couldn't recommend a more helpful and pleasant urgent care. read more

If I could give this place zero stars I would but it made me choose at least one. The staff is super slow and pre-occupied laughing and joking (LOUDLY) at the nurses station and talking about their personal lives to even care that the patients sit in rooms and rot while they wait to be seen. This is my third visit here thinking maybe third time will be the charm. I WAS WRONG. Please be prepared to wait AT LEAST 2 hours when you come to this horrible establishment. It shouldn't be called Patient First it should have been named Patient LAST!!! Ugh!!!! read more

Extremely long wait times. Went in to get an annual TB test for work. When I called ahead they said I didn't need an appointment and could just walk right in. When I arrived there were 2 people in front of me in the waiting room so I assumed it would be fairly quick. Waited an hour until they finally called me back. Spent another 15 minutes waiting in the back and then was told I would be moved to another room. When I asked about how much longer it would be, I was told AT LEAST another hour. I had no idea stopping in for a TB test would take 2+ hours. When I expressed to the tech that I wish the receptionist had informed me of the long wait, as I needed to return to work and could not wait another hour, she stated it's illegal for them to give the patients an estimated wait time. read more

Came here after being told they complete all labs in house and accept my insurance. However, that is a LIE. They may have accepted my insurance for the doctor visit however NOT ALL labs are done in house and that was not clearly explained to me, nor did they explain that I could decline the labs. I even tried leaving before they could complete the last test but they stopped me an insisted I complete the test. The next day I get a text message from a lab company that is not in my insurance network, when I called the the lab they told me it was THIS urgent care that had ordered it. When I asked the lab if they could cancel it they said they could not given that the doctor would need to call and cancel - which is ridiculous as he would not be paying for it. So I called the urgent care several times and sat on hold. My own insurance company then reached out to THIS urgent care to get them to stop the test. Upon which they were put on hold. Eventually someone told me/my insurance company that they would reach out to me. Several hours later I called them back only to be told that they have no control over the situation and apparently there is no communication between the intact nurses in the front of the building and nurses in the back of the building that do all the vitals and taking of samples. In the end they are taking no responsibility in their lack of communication and the giant bill that I will be stuck paying. I am several months pregnant and we do not have a dime to spend on unnecessary tests that are out of my insurance network. So if you want to go to an office that misleads its patients only to be billed a large bill from an outside out of insurance network lab then by all means go here. I realize that by writing this review more people will show up at the urgent care across the street, as that will be the one I will be using so it will result in longer lines. But truly hope this place goes out of business so they do not stress anymore patients out. read more

2 hours still haven't been seen no one in waiting room. This is ridiculous should have just went to hospital nothing urgent about this place. This make twice I was upset I came here never again. read more

I wascharged $25. for a visit that was not diagnosed. This is after they billed my insurance company. When I went to her actual doctor - she said her ear was very infected and described her antibiotics. The doctor looked in her ear for 2 seconds and said there was nothing wrong. She was in extreme pain and said theres nothing wrong with her ear. I am very dissatisfied with the visit and should not be charged. I will also let the insurance company know. If she could have waited I would have seen her regular doctor the next day. They never received the report from Patient First - 3 days later when I check back with them. read more

The staff is super friendly and helpful. I sprained my ankle and scuffed up my knee pretty bad and I wanted to make sure my ankle wasn't fractured. Got X-rays done and I was able to get in and out pretty quick. Everyone was so kind and caring. I highly recommend Patient First! read more

I went to PF Sicklerville on Dec 9 because I had something wrong. My face felt swollen on one side. They sent me home with pills. I went to my friends and they said my face was drooping. I was taken to Jefferson Wash Twp where I was diagnosed with Bells Palsy. I thought I was having a stroke. The PF misdiagnosed me. It was right there on my face. No urgency. Nothing. I won't be using PF anymore - they don't know their practice. read more

My daughter went to Patient First in late June of this year for a cough and not feeling very well. The doctor was very abrupt because my daughter refused to take a covid test she was treated very poorly like she was a bother to him. they always push a Tetanus shot in all the years I have been going to the doctors no one has ever asked me if I have a tetanus shot. This doctor told her to take the prescribed medication he told her it was an antibiotic, and also a nasal spray. My daughter was getting very run down because the coughing at night kept her awake. This medication was not helping night after night of not getting her sleep she was missing a lot of time from her job. My daughter called back at Patient first so maybe this doctor could prescribe something to help her get well. This doctor told her to take Mucinex, she did and it made her feel worse. My daughter went to Urgent Care in Berlin Twp because she was not improving in fact she went ther twice because the prescribed medication was not helping her. Now today she is still coughing its the end of July 2023 she had to leave her job and I took her to our own private doctor and diagnosed her with an infection she has had an infection for just about a month. We showed our doctor the prescription bottles that these othe doctors had prescribed our doctor told us that the prescription bottles were not an antibiotic. These so called doctors need to be more careful in their diagnosis or go back to medical school! I don't think we will ever go back! read more

Advertise free Covid 19 testing but won't do it unless you are seen by their doctor so they can charge your insurance company. So much for wanting people to get tested so we can stop spreading this! Will NEVER go here for anything. read more

I am so done with this urgent care my husband went and tested positive for influenza b and covid I had a weird feeling because of the quarantine period they gave him and how they prescribed a narcotic cough syrup when he had no cough and I asked why not flu medication they said the doctor is only worried about covid so I asked my husband to go get 2 more pcr test done and 4 more rapid which all 6 where negative. He never had covid at all I will never go back!! read more

I went to Patient First twice, the first time I had a broken foot and was told to wrap it and was sent on my way. The doctor didn't even look at my foot. The second time I had pain in my foot and the doctor's diagnosis was "pain in foot" and I was told to go see a foot doctor. This was all the same doctor, Dr, Zeid. He's awful. Will never go again and am telling everyone to avoid this place like the plague. If you did have the plague, he'd tell you to take Motrin and go home anyway. VERY DISAPPOINTED. read more

Overall my experience was excellent. I was treated right on the site and not just sent to my pharmacy. I like that I was also x-rayed on site and not have to schedule an appointment at a later date. In an immediate need situation like mine it is good to now that help is around the corner and not a week out like my primary doctor. read more

hello, i just wanted to say that the people at this hospital are completely horrible. they are very disrespectful, and unkind. they need to improve on a lot of things, and this is just the beginning. please, fix this issue.a read more

I have used patient verse as my primary 3 times and I received quick, courteous and thorough assistance, exam and advice. They have no problem accepting my medishare medical payment plan. The service here is soooo much better than the family medicine practice I went to for years! I can walk in without an appointment and am processed and speaking with a doctor within 20 minutes. read more

Went this morning with severely swollen glands, chills, diarrhea. Was told it appeared an infection was brewing somewhere in my body. Told to go home and take Tylenol. Still sick and now running a. fever, and my husband is also sick now. Guess I am disappointed because previous experiences have been good. I was treated promptly and have no complaints about the staff or facility. read more

My son visited the Patients First. We have very good medical insurance. He directly received letter stating to charge $150+ for his cough and they planned to charge credit card in less than 10 days. I called them to send detailed bill on service and claims to insurance company, will wait for benefit of explanation from insurance before we pay them. It never seen any medical place charge credit card in 10 days with out sending detailed service and claims insurance. THIS PLACE IS SCAMMING PEOPLE. read more

This place should be called "Payment First" instead of "Patient First", since money is clearly the FIRST priority here! After signing in, I was called into an office with one of the RUDEST intake people I have EVER encountered. Mind you, I'm feeling like total crap (otherwise, why would I be there?), and as I sat in a straight-back chair visibly shaking from chills and body aches, she insisted that I tell her my street address (even though my driver's license is sitting right infront of her on her computer keyboard). When I pointed that out to her, she snapped "I just need to verify". Why? Are you implying that I'm lying to you? Then when I tell her that I have reached the Out of Pocket Maximum for the year under my insurance plan (so there is no copay due), she insists that I tell her what phone number I called to find that out. AGAIN, my insurance card is sitting right infront of her on her keyboard, and the member services number is clearly printed on the back of the card! She then insisted that I provide my credit card in order to receive treatment that day. After several more minutes of this senseless torture, I was released into the waiting room where I proceeded to wait another 45 minutes before the triage nurse called me to the treatment area in the back. Mind you ... the place WAS NOT busy at all...when I walked in, I could see doctors just hanging around in the back treatment area. After the vitals check, I was FINALLY asked about my symptoms although at that point, I still had not been asked about any pre-existing conditions or medications or WHETHER I HAD BEEN OUTSIDE OF THE COUNTRY IN THE LAST 3 MONTHS (which I had thought was standard procedure). After about 15 minutes more, a person whom I PRESUMED to be a doctor appeared in my treatment room. He was NOT wearing an identification badge, and he did NOT bother to introduce himself. After a few seconds of assessing the situation, he decided that I needed an antibiotic nasal spray, some allergy medicine (that can be obtained OTC) and that I should take some probiotics (though he never explained why). He never did state a firm diagnosis of my condition. Then he asked what pharmacy I used. I told him Walgreen's but by that time, the pharmacy was closed. He stated that the one on Egg Harbor Road was open 24 hours and when I tried to explain that while the main store at that location was open 24 hours but not the pharmacy, a voice piped up from the hallway shouting "they're open 24 hours!" Thinking that perhaps Walgreens had changed their schedule, I didn't argue. But when I went to pick up the script at Walgreen's, lo and behold -- the pharmacy was closed! I called Patient First and was promptly transferred to an unidentified nurse who immediately began arguing with me, insisting that "I told you that CVS on Egg Harbor Road was open 24 hours!" I told her that I did not hear her say "CVS" and that the doctor and I had been discussing Walgreen's, NOT CVS! Furthermore, and most importantly, HOW UNPROFESSIONAL is it for a "nurse" to shout something from the hallway instead of walking into a patient's treatment room to tell them something and ensure that they've clearly heard you. When the medication prescribed did ABSOLUTELY NOTHING to help alleviate my symptoms, the next day I visited Virtua Express Urgent Care on Route 70 in Cherry Hill, NJ. Quick and courteous intake, staff who properly identified themselves, treated me like a human being and asked important medical questions at the outset, and most importantly - the Virtua doctor made the CORRECT DIAGNOSIS AND PRESCRIBED THE CORRECT TREATMENT! If you're sick and need the services of an Urgent Care facility, do yourself a favor - GO TO VIRTUA EXPRESS IN CHERRY HILL AND STAY FAR AWAY FROM "PAYMENT FIRST" IN SICKLERVILLE! read more

BEWARE OF THIS PLACE AND THEIR DR'S If I can give no star I would but it forces me to chose in order to leave this review. I visited this facility last night for the first time. I recently moved to South Jersey and felt it was convenient and close to me. I been having a dry cough and started to experience back pain so I decided to go and get it checked out. I saw Shari K. Simon, DO for those who don't know what a Do stands for is higher than a Nurse practitioner is between a nurse practitioner and a MD. She proceeded to take a chest x-ray and asked me where was my pain when I said left side she yes I figure that much and proceed to show me the x-ray and pointed out to an area that look to me like a bubble of smoke she told me it was the beginning of pneumonia left the room came back and said I'm suspecting a pulmonary embolism (blood clot) she said I have to send you to the ER immediately as this is serious. She asked me to go to Kennedy but after texting my Dr she ask me to go to Virtua who she participates with. Went to the ER got evaluated Dr came in ask can he take another x-ray as he can not open the CD they provided me with I said yes at this point I'm stress scare etc. Dr Come back to the room and said the x- ray is normal I'm confused and ask what I seen the area he pulled the x-ray and showed me when I point out the area she showed me he said that's your heart ARE YOU FRAEAKING KIDDING ME !!!!!!! don't you think a DO should know what a heart looks like on a x-ray???? I have contacted Patient First corporate Offices and intend on placing a complaint with the NJ state board of Physicians. BEWARE of this place this is a major boo boo and misdiagnosis imaging how many other patients they have giving the wrong diagnosis and prescribe unnecessary medications. I guess they didn't know I run a dental facility and know exactly where to report this craziness too. THIS IS UNACCEPTABLE RUN FROM THSI PLACE!!!!! read more

I have been at this Patient First twice before with my wife. Care was fine and billing through Medicare and Medigap were fine. Recently I became the patient when I tripped and fractured my big toe. They did an x-ray and taped the toe to the adjacent toe. Then then gave me a full leg boot--something they would prescribe for a broken leg. I could not wear it since it was my right foot and I had to drive home. In fact I never wore it since it was so big and heavy. The next day I went to the podiatrist who confirmed the fractured and told me that the booth was ridiculous for a broken toe. He told me just to cut out the front of an old sneaker and the toe should heal on its own. The PROBLEM was that Medicare did not pay for the boot and I was billed $260+ by Patient First. When I complained to them they told me to call CMS/Medicare. Medicare told me that a full leg boot was not appropriate for a broken toe and not medically necessary. SO BEWARE if they give you anything, ASK if Medicare will cover it. Even if they say yes, I would have them put it in writing and release you from any liability if Medicare does not pay. In the future I will go elsewhere if I need emergency care and will always ASK if it is covered. read more