So many amazing things to buy for the home, gift giving, one of a kind clothing. Love this store.read more

I love Redoux, as I can always find something unique to buy for myself or as a gift. Most gifts…read morethat I give come from this store. Lately I have found that the two ladies who work there are less than helpful or friendly. They act like you are bothering them. Also, Redoux always did free wrapping for you in a white bag with some tissue paper, nothing fancy. Now they charge 2.50 per gift. I totally understand that with the cost of supplies. I asked the lady with gray hair at the register if I could at least get the Redoux sticker to put on my own white gift bag and she told me it would be 2.50 for the small sticker. I explained I liked for the person to know that the store is wonderful so it might encourage them to shop there. I wasn't looking for a freebie but a way to advertise their business. Oh well, I will continue to shop there to support local, but the customer service could use some improvement.

I came in on a Saturday to browse and there is a large selection of furniture and home decor…read more Employees were friendly and helpful. The prices seemed reasonable.

Just got off the phone with the owner of this establishment. Who was extreamly rude and…read moreargumentative with me accused me of lying to him about an experience my husband had in his store when we went in to check on a piece we sold with them. I dont reccommend doing business with this place. As a customer I was trying to explain my experience with him so he wouldnt have other customers feeling this way too moving forward and he could have a discussion with the employee who made us feel this way so it wouldnt happend again and effect his business. We are also small business owners and try to be there for one another in our community and if i had this type of thing going on in my business i would want to know about it. From the start of the call i wasnt even able to finish explaining what happend when he jumped in and was very defensive from the start . With good customer service you should always hear your custmers out and give them an opportunity to share with you what happend. Basically we had a piece we were told could be marked at a certian price but when we got there were told it needed to be marked down even bc it wasnt going to sell fast. So we trusted them and went with it. The item sold in 3 days. Which was great and we didn't think much of it. When my husband went back to the store a few weeks later to see if it had sold yet he was told by an employee it had sold in the first 3 days and my husband was like wow that's great we were told we needed to mark down the price bc it wasnt gonna sell fast and the employee told my husband oh yeah she does that for everyone i know exactly what employee your talking about. So we felt a little taken advantage of but still were like ok whatever. Well yesterday i sent them another piece and the exact same cut and paste email response was sent to me but just changed up a little bit with the details of the piece. In that moment i felt very taken advantage of. So i asked a manager to call me so i could share with them how we were feeling. I didn't have to do this. I could have just told everyone don't go there they are scamming people make a negative review at that point. But like i said i wanted to let them know what happend what or experience was and what we were feeling so he could look further into it and make sure no one else would feel that way in the future. But i was attacked spoken to rudely and accused of lying to by the owner. Which was just further confirmation to me this is not a place you want to do business with. Great customer service goes a really long way! All he had to do was listen to how i felt listen to what happend and then say I'm so sorry you had that experience in going to make sure this doesn't again. I won't ever shop at reccommend or use this esestablishment again and ill make sure to never reccommend them to anyone. Def use wisdom and discernment before taking your special pieces here.

I was given a present of a Armoire that was purchased from AFD. It has defects (cracks top front…read morecorner), not far from the upper door hinge. I did not complain or contact anyone to voice my complaint, since it was a gift. The Comeaux family who owns and operates AFD can't be blamed for it. It must've happened during transportation and went unnoticed. I don't know what it sold for but I got it for free and delivered. I use it regularly and appreciate the gift. Maybe it was discounted and you don't look a gift horse in the mouth. I know the Comeaux's and they're good Christians and very honest people. I know they'd extend a hand to me if I asked them to. Most people only use online sites to complain but in this case I have no complaints with AFD. Disclaimer: I'm not related to the Comeaux's or had any contact with them. It's totally unsolicited!

Chris was absolutely amazing helping us today. I pulled up as they were closing, and he reopened…read morethe store and helped us pick out a chair that we had to find for my in-laws that are moving into an assistant living tomorrow He made sure we got the right one to fit their needs and knowing that we were in a situation where we had to have one tonight. I can't say how much this meant To us. thank you, Chris!! she will love the lifting chair.

Visited this place today looking for furniture for my new build and the vibes were off. None of the…read morestaff greeted me or even acknowledged me even after I passed the sales desk. There was a white woman that walked past me and they greeted her and asked if she needed anything but nothing to me until I cashed out. I really should have not purchased anything but I did find something I really needed. I probably won't recommend nor visit again.

Nice selections, well organized and very large venue. I purchased a table for my front entrance…read moreand I get my compliments.

Beautiful home decor. I always find new and interesting things to purchase. Recently found a buffet…read morethat fits right in with my current furnishings.

Love this local gift shop! They have beautiful gifts and home decor…read more I was quite appalled by the treatment given to me on my last visit though. I was greeted very politely by a sweet young girl when I entered the store. However, another more mature lady came by me while I was shopping and just seemed like she was eyeing me up and down and suggesting I didn't belong there. (I was in my work clothes.) She also checked me out when I was done shopping and gave me that same impression. If I hadn't been here before, I would've just walked out. It's a shame that I was treated like this because I wasn't dressed to the nines.

I will say I have bought many of pieces of furniture from this store and I have never had any…read moreproblems. Until however this last time and it wasn't the stores fault. it was a supplier issue and the Chinese new year shipping delays. But American factory made if right. They know when they have a regular customer and how to keep them coming back. Courtesy, service, and quality for price is what I experienced I do t give many 5 stars but this is probably a 4.25 star rating.

I shop at this store often. I can not say enough good things about the service. From the sales men…read moreto the delivery driver everyone was completely professional and happy to answer questions. We have several pieces and all have held up well. They offer a variety of styles so it is easy to find something that fits in our home. And the outlet store is an added bonus. We have a slipcover sofa that is super easy to clean. We also bought a desk that was a floor model that was in perfect condition. The price was a steal! I am looking forward to purchasing some new nightstands from this store. In a world of online shopping I prefer to put my hands on furniture and make sure what I am getting is top quality. I would definitely recommend AFD!

Absolutely gorgeous pieces at a price that is immaculate. Debbie is so amazing and wonderful to…read moreanswer questions about the types of wood and the origins. I mean this stuff is GORGEOUS!!!!! She is super helpful and sweet as can be and I can't wait to come make a purchase here !!!!!

From the owner: Rustic House is a family-owned furniture store in Covington that has been providing high-quality…read morefurniture to our customers for over 10 years. We specialize in solid wood furniture imported directly from factories overseas including India, Indonesia, and Poland. Our wood furniture is made from the finest Mango wood, Pine wood, Teak wood, Acacia wood, and Reclaimed wood. We are passionate about creating beautiful and affordable luxury furniture! Rustic House was founded on the belief that high-quality and unique furniture should not have to be expensive. Our wood furniture is beautiful, but also affordable. We specialize in solid wood furniture, made from the finest sourced woods by the factories overseas. We work directly with the factories to create stylish and practical designs. Because we buy full containers and purchase directly from the factory, we are able to provide you with luxury furniture at unbeatable prices!

I purchased $13800 in furniture and floor rugs. The $400 mat to fit the $2839 dollar rug is a…read moremismatch in that the mat is too small. I requested an exchange or simply remove the mat charge from the bill. The incompetent sales person tried to pin the mistake on a non employee. They were willing to sell me another mat for $300. If you are looking for ignorance , incompetence and poor service this is your furniture store. This edit is being posted 5/20/24. After registering my complaint with BBB I was contacted by a customer service representative. The owner refunded cost of the rug mat. I had since purchased the appropriate size. Delivery personnel were sent to pick up the old mat and put my new mat and rug back into position. The owner ultimately did the right thing. I was pleased with the ultimate resolution. 4 stars for the owner.