I have some Woodard patio furniture that I purchased while residing in Florida. Last August, I need a "foot" or "glide" for the chaise lounge, and went to this authorized Woodard dealer to order the glide. They were "unable" to determine a part number. So I personally went on-line to Woodard, and obtained the part number, and gave the part number to PD&H at the beginning of September. They said they'd order it. Beginning in late October, I called weekly and left messages, asking the status. Never a call back. The week of December 3, I called each day and got their VM, except Thursday when I got the warehouseman, Cory. No call backs. On Saturday, "Ed" (the guy I spoke with in August) answered, said he didn't think they'd ordered the part yet, and didn't know if he would order it at all. Woodard doesn't sell direct, or I'd get it from them.
If you buy new furniture from these guys, and you ever need a simple replacement part like a "foot" or a "glide", don't count on getting it from them. They give new meaning to "service with a snarl". read more