I would like to update my previous impression to say that when I vacated my unit, I received…read moreexemplary customer service. Maybe the individual was just having a bad day when I checked into my unit. They explained procedures to me, and I also observed them helping other customers with courtesy and professionalism, showing them units, etc. Pro tip: make sure you know how many steps are involved with reaching your unit. Happy moving!

If I could give zero stars for lack of customer relation skills by this Young Lady who said Her…read morename was "Annalise" I called to pay My Elderly Mother's bill one day late as it's been Alil overwhelming for Us We moved Her 10 hours away to Buffalo and decided to store Her things here. We were one day late and got stuck with a $45.89 late fees. I decided to atleast try to get the fees waived due to it not being intentional. This Woman just said 'NO'.. with no empathy not even caring to explain. So after the shock of plain no I continued to try to explain... She had no interest. I was in disbelief. So I said one day late She said yes She dies not have the authority to do so. I rhetorically asked so there's no one who could wave the fee? She said no with not even a explanation. (What She didn't know is that I've used them before and non of the Staff behaved this way I even used them in Virginia all because of My experience at this location) Anyway She paused and just hung up in My face. Plain out rude. I called back immediately, I said You hung up in my ear.. she said She could not hear Me.. how convenient. I told Her I want to pay the bill. She got the numbers then to frustrate Me She claimed She didn't hear the card number... now How do You get to the end of a transaction then say Tou didn't get the first part. Ofcourse if You didn't get the card number then obvious moving on the the end is kinda impossible.These companies need to do better in training their employees. If We Wes a community do not spend Our money in Your business places You do not have a successful business. I hope Annalise feels great about Herself and Her representation of the Safe Guard brand as soon as We're able We will be taking Our business elsewhere. If You have no respect and empathy You have no business working in Customer Service. To the Manager at this Bronx Blvd location Ofcourse Our reviews may not matter to You but Our actions to take Our business else where will speak volume. Train Your Staff better. To the Own/CEO pay close attention to the People who represent Your brand and remember it's just a pay check for majority of these employees.. they do not have a dime invested their interest is much different. They could care less whether You make a profit or lose customers. PROTECT YOUR INVESTMENTS. As for Us, We will not be disrespected for Our hard earned money.

I just finished storing at Safeguard Self-Storage in Larchmont…read more The facility is well-kept and easy to access. The staff is helpful and personable. I would have stayed longer but I had to consolidate the items I was storing with other items at a different storage facility. If you are looking to store in the area. This is the place. If you are driving down Fifth avenue between New Rochelle and Larchmont, do yourself a favor and drive past Public Storage and store here instead. Public Storage on the same block is an unprofessional mess. Safeguard self-storage is by far a superior customer service and storage experience.

storage is clean staff is friendly recommend highly Bonnie the manager is so helpful and efficient…read more the process was quick and easy

Made an online reservation for a moving truck for a few hours. The ladies behind the desk were…read moresuper helpful, friendly and knowledgeable. We rented a truck without an issue. *TIP* if you want to rent dollies/ blankets you should get there early as possible as these things may not be available later in the day. When your done fold the blankets or you will be fined!! **VIP TIP* TAKE THEIR INSURANCE ! There are a lot of reckless drivers on the road and MOST private car insurance will NOT cover your rental for damages. Great service- friendly- highly recommend!

I engaged UHaul to hire a truck to move house. They offered to provide two helpers through their…read moresister firm Moving Help and took the required $130.00 off my credit card. That was Saturday September 30. On moving day, Sunday, October 1, I got a text from Moving Help that they could not provide manpower because of the flood rains. I had to make other arrangements for transport and manpower. For the past seven days I have been getting the runaround with UHaul sending me to Moving Help and vice versa to get my money. They want me to send screen shots and all that damn foolishness when they have by job code, my phone number and the record of my payment. I am totally fed up and if my money is not returned in seven days I am going to court. Damn criminals!!! Orville Brown

New and clean. They don't have enough carts, so be prepared to wait. It's still fairly new and…read morefilling up, so as time goes on it will likely get worse. They have three entry doors, with room for two cars in each. But - there are no lines so often people park in the middle of the bay leaving no room. Disappointed.

From the owner: Safeguard Self Storage has been dedicated to taking care of the storage needs of our valued…read morecustomers since 1989. Now, with over 80 storage locations across the United States, Safeguard is a leader in the storage industry. When you store with Safeguard, you not only get clean, convenient storage solutions you get all of our years of storage expertise! Those years of experience mean that you can trust your belongings with Safeguard. Plus, our commitment to our customer’s complete satisfaction is at the heart of everything we do. Our new self storage location in the Riverdale - Ludlow Area of Yonkers, NY, offers a variety of self storage unit sizes to fit any and all of your storage needs. We also offer the amenities your need when storing your valuables such as air conditioning & heating, computer controlled access, Drive-in Load Area, digital video recording and facility wide intercom system. We also provide carts for use at the store to make moving your items in and out a snap.

There friendly helpful acomidating And kind reasonable they…read morestand to help in all areas if you dont understand they are the prefesionals.

RICHIE is the best. he took his time to explain to me and help me come to make the right decision…read moreon my storage upgrade. he also didnt pressure me nor rush me to make my decision. He also took time in letting me see the units available with understanding that i no longer wanted to walk up steps so he defiantly helped out with that. Richie was very kind and knowledgeable of everything i asked. I have had my stuff here now almost a year and every time i come its always clean. thanks Richie

After searching for three days for the ideal self storage facility in Yonkers, I finally found the…read moreperfect one! The other ones were nightmares with poor customer service, shady parking lots and old dirty lockers. I found this on Google and drove over there. I was so happy! It is safe clean. Laritza, the young lady who helped me book my storage space was extremely accommodating ,knowledgeable and friendly. I like the fact that you can pull inside and it's heated, which will come in handy when it's cold and raining everything is clean they were even mopping while I was there and the building smells great. I feel safe as they have lots of cameras and monitors highly recommend it if you are looking for storage don't waste your time going anywhere else.

I have been a customer of this storage center for years. I transferred to this company after having…read morebeen a customer with CubeSmart for many years. Moving to Safeguard was the best decision! First, the center is always clean. I had a problem in my previous center with vermin. Not the case here! The equipment (hand trucks, ladders etc.,) is in good condition and readily accessible. But even more importantly, the staff are kind and knowledgeable. In particular, Kendra has been helpful and a consistent presence when I stop in to my unit. When I have needed assistance with anything from my bill payment to referrals for local haulers, she has been a gem! I highly recommend this particular center!

Moving to this storage location was the best decision I made. If you are transitioning to a new…read moreapartment and need to put your items somewhere this is a great facility. Well air conditioned and very clean. I got in for a 2 month special and signed a new lease before the 3rd month started. Juan and Kendall have been awesome! Ask them when the best time / date to move in before your move. And come by to check out the storage unit size.

prior to renting here be sure to ask about their substantial unjustified rate increases…read more you won't get a straight answer, but at least you asked.

Te atraen con una promoción donde pagas la el 50% de la renta el primer mes. Y luego te hacen…read morecargos sin previo aviso. Inicie pagando solo 46 dólares y al dique te mes sin previo aviso me cobraron 20 dólares más. Al sexto mes ya me incrementaron otros 12 dólares. En el Septimo mes nuevamente me incrementaron a 71 dólares. Y este ultimo mes me cobraron 103 dólares. Cada mes me hacían cobros según ellos para mejorar las instalaciones y otras cosas. Me parecen unos descarados y abusadores con los precios. No hay nadie q nos proteja de estas compañías. Dónde quejarse o poner demanda por el abuso ?

Excellent service from the first call with Rep Cody to onsite support from Albert. Clean location…read moreand easy storage system. Prices are great so far

I moved here from another storage facility, and I could not be more pleased…read more I will give you my pro tips first: 1- Expect to spend about an hour doing the paperwork, getting the tour and having the rules and procedures explained, etc 2- you can bring your own padlock, but if you do not, you will need to pay $14 to get a lock for the facility. You cannot come back with your own padlock later. I pass 4 other storage facilities on the way to this unit. It is worth the trip. Manager Theo And everyone else inside the office and out are attentive and courteous. The place is immaculate, I have never seen such a pristine storage facility. The bathroom as well. Customer receives a unique code to access the facility. You drive your vehicle in, and park on the right (see video). There are large lifts that you can put your items onto; they bring them up to the floor that your unit is on (assuming it is not on the first floor). You can then take the stairs or the elevator to retrieve your items. Unlike my last place, where you had to wait and/or argue with other customers for use of a dolly, there seem to be enough for everyone, and you check them out in the office. I was driving a U-Haul, and they helped me get in and out, which is above and beyond in my book. All around a great experience. I would highly recommend, especially if you have been underwhelmed by other options in the area.

The service, quality and value is superb!…read more The facility is clean and the ease of driving in is a must. I HIGGLY RECOMMEND

Hard to imagine a more successful moving experience. My move from upper Manhattan to southern…read morePutnam County this weekend was nearly perfect. Fantastic crew of 4 led by the highly capable Matthias was prompt, diligent and professional. They handled everything with aplomb and style. Not a small move by any stretch, and with a number of big items (King Mattress, oversize wood mirror and some furniture) - everything was packed and unpacked with care. One of the best business experiences I've had in a long while. Highly recommended...

This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.