Ten-Forty is "the best!" They were so very helpful and friendly. Every person in the office was…read moreawesome! Molly was outstanding and went over and above for us. They have two cute dogs that greet you as you walk in the place, giving it that family atmosphere. They treat you with the utmost professionalism. We give Ten-Forty the highest marks in every area. Highest recommendation!!! Jan & Pete

Everything went Fantastic. I came in oblivious and came out as happy as can be with more knowledge…read more Thanks to the Tax Rep their Dennis Heintz. He was very helpful understanding and Patient. I will definitely come back here.

I was there on time for my appointment but no one was there. Waited 15 minutes. No apology, no…read moreexplanation, no invite to reschedule, never heard anything from these people. I see they have similar complainst from other locations. That's nice that business is so good they can afford to treat people like this.

I wasn't planning on filling but with the convienence of already being at Walmart and no wait time,…read moreI went ahead and filed. It was easy and I ended up leaving with more cash in my pocket with the advancement.

We have been here several times. The most recent visit was scary. The tax preparer was not very…read moreknowledgeable, and another tax preparer came in to help him several times during our session because he seemed unfamiliar with many aspects of the online form and had questions only more experienced tax professionals could answer. This made us feel very uncomfortable. After an extended time waiting for him to get it right, we finally signed and paid what we owed to the IRS. Later in the year, we received a notice from the IRS that we owed over $1000 more than we paid. We paid it immediately to the IRS because it had a deadline. We called the H&R Block office and left two messages, but no one returned our calls. We also sent an e-mail that was not answered. We finally had to go in person. They said that they would review the account to see if they had made a mistake. After a few weeks they called and said that the tax preparer did indeed make a mistake by putting an amount on a line that didn't pertain to us. We did purchase the "Piece of Mind" insurance that claims in the advertisement, "Additional taxes reimbursement: In the event we made an error on your tax return that results in you owing additional taxes, we will reimburse you up to $6K." So we decided to have HR Block file the claim. We don't have a copy of that claim. Several weeks later, we received a letter from the "Peace of Mind" insurance company stating, "Your return was prepared correctly.....the information was not correct or complete due to NO FAULT of H&R Block, and your claim is denied." We called the 800 number to ask questions and they said they would have someone call us back. No one ever did. We called H&R block Fernley to speak with the manager. We left a message and HE never called us back. They did offer to waive our next tax filing fee. Why would we go back to a company that admits mistakes and doesn't do what they say they will do with insurance reimbursement. We were not reimbursed! Does this seem unfair to anyone else? We only want to know what mistake was made, how it was made and no one reached out to help us find how the mistake happened. They did call to let us know the claim was denied. The proof is, we didn't have a refund last year. We never have a refund. We always pay at the end of the year, every year. Yet, they reported falsely to the IRS that we paid the IRS this amount. As a taxpayer, you are responsible for what they file- know that. If they make a mistake, it's your fault. You need to review everything before you sign it. The insurance seems fraudulent to me. You cannot re-submit the claim or contest the decision. We are very unhappy because we feel as if we were lied to. What is insurance for if they don't cover their mistakes as they said they would? Next step: The Better Business Bureau. After that, a report to the IRS who does fine tax preparers who make mistakes. People deserve to know so that they can be very careful. This review is my opinion of an actual experience. Others report the same experience. Be careful!

I made an appointment online with Dena Wiberg, (Senior Tax Analyst, Self-Employed Certified, 4860…read moreS. Virginia Street Reno NV. Nevad Registration Number: NVDP201711141739, NV Business ID NV20081308361) to have my 2021 1040 done on 3/22/2021 with an expected refund of $3128.00. I paid $264.00 for tax prep plus $40 for their "Peace of Mind". According to their website if I receive a letter from the IRS, they will handle it. On May 24, 2021, I checked the IRS website that showed my IRS refund was reduced to $68.89. I called Dena's office and was advised she was out of the office with COVID and I was referred to Master Tax Advisor Florence Yager, Enrolled Agent, 175 Damonte Ranch Parkway Set C, Reno NV. After a few calls with Florence and providing all the information requested, she prepared a 1040X on June 7, 2021 with a refund amount of $2989. After waiting months for a refund, I again called H&R Block and wanted them to follow up with the IRS about my refund. They didn't. I called H&R Block to have them follow up with the IRS at their 800 number, they advised me the H&R Block where Florence worked was closed and they referred me yet to another office, Ashley Harris 390 Hwy 95 A South Suite 2, Fernely NV. After speaking with Ashley over the phone initially on December 8, 2021, I sent her everything she requested. I gave her additional information to log into the IRS site under my information twice. I also emailed her on December 16th and 20th. I have called her several times since to no avail. She was always "with a client and will call me back". On January 25, 2022, I emailed Ashley and Dena advising them of complaints to follow. Dena replied and asked for more tax information on the 25th and I sent it to her. I haven't heard from her since. Ashley called and left a message. Not one person at H&R Block has contacted the IRS on my behalf since filing my initial return. Three advisors and not one of them can get it right. Ashley at this location was the absolute worst of the bunch. She was the last of the three that has (1) contact the IRS on my behalf, (2) failed to return a phone call after I called her twice over a two week period and (3) confirmed that I was receiving a large refund yet did nothing to confirm ANYTHING! Sure, she was nice, but she didn't anything other than waste my time. This review is in my opinion.

Everything went well from the beginning to the end. I enjoyed working with Terry on the details of…read moremy difficult tax situation, the results his work achieved, and his pleasant demeanor throughout the process. Terry made accounting and tax work enjoyable!

He was welcoming. As we examined my 2024 income taxes. He was to the point, pleasant and…read moreconfident. I was impressed. I expect nothing but good results from his work.

Latino tax help bought this business. Ever since they bought it it definitely has changed. I use a…read moretax girl in there named Judy and she is so friendly and great and she has always done our taxes. The other girls that bought the business whenever we walk in, they barely look up and they never say hello. Never greet anyone. I'm not sure if I could recommend this business except for the girl I use that has been there for years prior to be in Bot.

From the owner: Latino Tax Help is unique because we offer more than seasonal tax preparation. We provide…read moreyear-round bilingual support for individuals, families, and small business owners who need clear guidance with taxes, IRS letters, business filings, notary services, and compliance needs. Led by Gladys Arellano, an Enrolled Agent with over 22 tax seasons of experience, our office is committed to explaining things in a simple, respectful way so clients understand their options and feel supported. We proudly serve the Reno community in English and Spanish, with a strong focus on helping hardworking families and business owners stay organized, informed, and compliant. In addition to tax preparation and IRS support, Latino Tax Help also offers Commercial Registered Agent services for Nevada businesses. This helps business owners keep their company information current, receive important state notices, and stay on top of annual filing requirements. Our goal is to be a trusted local office where clients can get practical help, honest communication, and professional support throughout the year — not just during tax season.

Michelle is AMAZING!! I highly recommend her for professional tax services. From the moment you…read moremeet her she's friendly and understanding and easy to talk to. Taxes can be overwhelming and she's very knowledgeable and explains everything comprehensively without hesitation. I'm so grateful to know her and for her fantastic service!

From the owner: Meliora Consulting is a boutique tax advisory firm that empowers technology‑driven businesses to…read moretransform tax challenges into strategic opportunities. Serving tech companies, retail, professional services firms, and growing businesses that need a financial leader, we deliver proactive tax planning, compliance, and fractional CFO services designed to reduce risk, unlock growth, and provide financial clarity. With deep industry expertise and a forward‑thinking approach, we giveinnovators the confidence to scale, secure funding, and achieve sustainable success.