Very knowledgeable serviceman who answered all of our questions. Very professional yet with a…read morepersonal touch. Was truly interested in our specific concerns and questions. Did not take long to arrange an appointment. Offered suggestions on best way to set and regulate our furnace. After many years with another company that we've learned to distrust, a change was necessary and Donovan & Jorgensen definitely left us with a very good impression.

Fast response - diagnostic appointment of AC unit scheduled for early next morning…read more Tech Kayla diagnosed problem quickly and explained options for fixing the AC unit quickly and clearly. Refrigerant was gone indicating it had one or more leaks. I decided to have the refrigerant refilled as stop-gap measure. The total cost for the appointment was $517. It was a failure on my end to not ask if I could have gone with less refrigerant to save money. In the end I'm only using the AC unit for 14 days before having it replaced. Kayla's estimate for repair was approximately $5000 plus a chance for it to be more based on the time it would take to find the leak(s). I decided to go with replacement of the AC unit based on its 11 year age and the approximate cost of $6000 to fix it. Sales person Steve contacted me later that day and scheduled an appointment to get an estimate for replacement. I found him personable and professional and he gave his estimate promptly with the information I needed about it. I had 2 followup questions that he quickly answered. In the end I went someone else for the AC unit replacement, but more because of an option to include switching my furnace to have an electrostatic filter at the same time I did the AC unit replacement. The cost of the AC units were similar. Overall very good diagnostic and fix, as well as quick followup on providing an estimate for replacement.

This business advertises "up front pricing", NOT TRUE. Had a service call to address a loss of…read moreheat. A slowly failing inducer motor was diagnosed. The tech, "made adjustments", got the furnace to ignite, and refused to tell me how. He then consulted with his boss and returned with a $496.00 bill. This is about 3x the amount of a common service call. He added that they would apply the $496.00 to the price of installing a new inducer motor, or a new furnace. Making the installation of a new inducer motor $904.00. I spoke with a supervisor who said it was more than a service call because "adjustments" were made, and the heat is now on. I consider this very sneaky and out of line. They never told me this service call would be $496.00, or any price for that matter. It was a sneaky rip off that the consumer should be aware of. I should have paid no more than $200.00 for that service call. Future customers should be aware of this tactic.

I called to get a A/C tuneup and they were able to fit me in within the same week. I was so happy…read morewith the service and technician I called and scheduled a furnace inspection. The technician (a different one) Ian came and was very knowledgeable and willing to answer a few questions I had. He was even able to give me a quote on some future add ons they I would like to get the same day as my service. I am very happy with the service provided and Aire Serv will be the only one I deal with from here forward. It is nice to know that you are actually getting what you pay for when they come because everything is explained to you in terms you understand! Thanks Again for the great service!!

Thielmann: I'll try to give a brief background. The furnace (unit also has AC component) in my…read morecondo was having white smoke/steam come out of the external vent during some of the extremely cold weather we were having. Even though my furnace was not making any unusual noises, smells, or setting off my carbon monoxide detector, I was still concerned as no other condos in my building or nearby buildings were having the smoke/steam. The employee that initially inspected by furnace (Carlos?) informed me that the heat exchange was clogged and would require me to repair the furnace or purchase a whole new unit (I opted for a whole new unit based on its age). Carlos gave me the impression there was no rush and that it was not something that necessarily needed to be done immediately. When the second employee (Dave?) came later that day to take measurements and verify the replacement unit needed, he made it seem almost emergent and began to wonder aloud if he needed to shut my furnace off that day. The stark contrast between the two was alarming and created a bit of a trust issue on who to believe. Carlos seemed a little green and Dave seemed like more of a veteran. Dave eventually determined it did not need to be shut off as no carbon monoxide was entering my condo. The whole experience did create a bit of a panic for me though, so I quickly accepted the only available appointment within the following two weeks. It was convenient that they could get it replaced just five days later, but if it truly wasn't an emergency then I would have liked a little more time to verify I was getting the best price as it wasn't cheap (to give you an idea this is the largest purchase I've ever made behind my home, education, and car). They do offer payment plans that were easy to enroll in, one of which has 0% interest if paid off within a year. I'm not trying to throw anyone under the bus, but I can tell they really want an honest review as I've received multiple texts and emails asking to leave one. The crew that showed up on the morning of 12/24 to install the new unit were quick and efficient. They were respectful of my property and explained the new thermostat to me. All the employees were friendly, including the ones running the office over the phone (Micah?).

Thanks to the flooding my hot water heater is shot! I called Thielmann (since they previously were…read moreRoss and that was the service I use to use) they came out to inspect my pilot light situation and unfortunately just the inch of water I had is the right amount needed to short circuit things. He also made sure to check out my furnace to ensure there weren't any issues with that - I knew the AC was working fine but he ran a service check on the heat as well. I am a little confused as to what's happening for the next appointment I've set up - is this to gain an estimate on a new heater or to actually install one which is the reasoning for 3 versus 4 star. Tried calling back to find out but couldn't get ahold of someone. I'd like to get a few quotes of course for something like that/have a discussion about the types of options for water heaters.

I had the luck of my heating system crashing on Christmas, but luckily I was able to get hold of…read moreShane at On Time Heating & Cooling when no other HVAC companies were available. He was over super fast and quickly diagnosed the problem with my system. We went over a few options and all questions I had. I ended up upgrading to a new furnace and had it installed only a few days later. The install techs were prompt and courteous and did a great job. I now have a much improved air flow in the house and peace of mind knowing the new system will last a long time. I also purchased the maintenance plan which not only saved me money on the initial service call but will save me on future calls and includes my spring and fall tune-ups. I would definitely recommend On Time Heating & Cooling for your HVAC needs.

On Time Heating and Cooling is a great and on time. I've used them for my furnace, my…read moreair-conditioner and to install a new water heater. Everyone I've dealt with (Shane, Dion, Zachary and Travis) have all been very knowledgeable and know how to get the job done right. I would highly recommend them to anyone looking for a great HVAC company.

I have had 3 good visits from this company over the last year and a half. Last night Matt the owner…read morecame out and diagnosed an issue that was causing our heat to shut off on the coldest day of the year. I thought there was no way I would get anyone out on a holiday and freezing cold day. He made it out late In the afternoon and called me and told me me that he was not going to charge me because he thought maybe they could have caught the issue at our yearly check. He was so incredibly professional, and above and beyond helpful and kind. I went from starting the day feeling like we might have big issues on worst possible day, to having the most pleasant call confirming it was fixed at no charge and they appreciate our ongoing business. A truly great business and owner !

These 2 guys are the best! They're honest, they save u money every where that they can, but still…read moregive you better service than I've ever seen with any other business, PERIOD!! You will not be disappointed in any way with Matt & Mitch. They're honestly too good to be true! I can't believe that I'm this excited over hearing & A/C, but that is what a breath of fresh air these two are when you're going thru something not pleasant, like replacing your furnace!

In need of a water heater, with a unique need, I began calling plumbers. Steve at USA HC&P…read morediscussed my application, made a suggestion and asked for some more information from me. I provided the requested data and scheduled an installation date. Mike just left after couple of hours. He did a professional, excellent installation for me that is also cosmetically appealing even though it's under the basement steps and won't be seen by anyone but me. Mike also cleaned up the work area and took all the debris. The price was more that fair and very competitive. By the way, Mike is a very personable guy and was a pleasure to have working for me! I cannot speak for the HVAC since I haven't utilized that service - yet - but if I must, based on my experience today, USA will be my Go-To contractor. If you need plumbing, USA is a sure-fire solution!

I called USA Heating to do an A/C inspection and tune-up. The service technician (Kevin P.) arrived…read moreon time. He was very courteous and efficient. No sales pitch for a service contract or lecture about needing yearly check-ups as another company I had used previously does. I will have them back this fall to check my furnace.

After a recommendation from a neighbor and fellow Yelper, I contacted Seider for a quote. Even…read morethough I sent an email request, I received a phone call in response (if I wanted to do this over the phone, wouldn't I have called). While I was not crazy about Pam in our initial interaction, she got better over time. After comparing multiple bids, I selected Seider, their Daikin Central Air unit came with an almost unheard of 12 year parts and labor warranty. With a little back and forth with Todd on a time for installation, we were all set. Pam and I scheduled the day and time and sure enough, the installers were there exactly when Pam said they would be. Just two minor quibbles that prevented five stars here: 1) After installation, the installers left behind some screws on the floor that I naturally stepped on in stocking feet several days later. 2) The electrician asked before using my bathroom, but did not feel the need to wash his hands afterwards. Everything else was great and I would use them again in the future.

Full disclosure...i asked a friend for a referral when I needed some furnace work done and was…read morehaving trouble picking via yelp. Seider had someone answering the phone even tho they were not open which was a definite plus to me. I'd prefer to talk to a human instead of a machine up front even if they can't answer all my questions immediately. They took my info and had a tech call me. They estimated a big window for service (5+hrs) but when all was said and done the tech was at my door within an hour of my initial call. Brandon was very polite and solved the problem quickly. It looks like they will do heating, cooling and plumbing throughout Milwaukee, Waukesha, (and possibly) Washington counties. I would definitely recommend!