I've been to Patton a couple of times with different computers and the service here is great! The service is a one time fee instead of having to sign up for a monthly fee which is nice when you're just needing stuff fixed. They are very knowledgeable about different parts and issues that can arise with new PCs. They also don't try to oversell you which is rare this day and age but much appreciated! I would recommend them to anyone needing parts replaced, software issues fixed, or a PC built. Thanks guys! read more

I had a computer built back in July of last year. Build was good. But they lost my vents and my thumb screws, broke a fan and a hard drive was lost. I had to completely rebuild the pc from the ground up and buy the stuff they lost. I would not recommend this place for service. read more

The home button on my phone was replaced and the next night stopped working and very seldom is it working. I'm having different problems with my phone since a new home button was installed! Delay in flashlight coming on which I use often and once it went off and button wouldn't come on, delay being able to take pictures, keyboard not typing correctly and other things! Now I have to get another phone! I almost used the money that it cost to repair my phone and purchase a phone they were selling which I'm wondering if that would've also been a mistake. read more

I use them when I can. I'm typically self-sufficient on most electronics-related stuff but I use them when things go really wrong. They have mostly very young guys doing their repairs - and that's a good thing. They're inquisitive enough to put good effort into diagnosing your issues, and that likely saves you money. For reference: I brought my high-end gaming PC in during the December rush after spilling water on it. I knew the motherboard was toast but there was no telling what else was wrong with it. They call me back exactly when they said they would, and confirm yes, motherboard is toast. That's it. Do you know how much opportunity they had there to sell me nearly $2k in replacements for "other broken components?" I was prepared to declare a total loss, pay them the inspection fee, and maybe buy a computer from them. Instead they sold me a motherboard(fairly priced) and called it a day. They also built my first gaming PC for me many years ago. They told me it would be weak, and I should have listened to them. It was a great experience though, so I always try and go to them first if I ever need anything done. read more

Straight forward speaking no gimmicks. No frills...but their work, expertise is thrilling for a change. Ha! If they can't do they will not hesitate to tell you. Few times they have said though. Charges very fair...you can trust these young men..! read more

Very awesome service from the technicians who clearly communicated issues. The manager HOWEVER, was a miserable existence. For a customer who is spending over $5000 dollars in your store to receive such rude remarks and service from the MANAGER HIMSELF is inexcusable. As I am comparing computer cases, he waltzes over and aggressively makes a few remarks before snidely making his final comments and leaving. Your incredible technicians are the ONLY reason I decided to make my purchases that day and unfortunately, I will not be doing so in the future. read more

Patton Computers - (Some of the items purchased at the store) - IT Services & Computer Repair Near Me - Collierville, Tennessee

I Love this place!!! This is a Tech nerds paradise, I spent an hour here but I could've easily spent 5. They only had 3 GPU's though but they had a RTX 3070 at the cheap price of $1,400.00! It's bc of the GPU shortage caused by Bitcoin miners, Chip shortages, and manufacturers shutting down from the ovid-19 virus. They had 3 IBM computers from 1988-1989. If you've been to a Micro-center this is a mini one of those. I adore this place and if your a Tech you will adore just as much as me!!! read more

Patton Computers - Only 1 RTX 3070 - IT Services & Computer Repair Near Me - Collierville, Tennessee

Very rude and judgmental mailing center. Offered zero help. As I said thank you not a response was given but "yep" I brought 50 or so packages, it's as if they did not want to have to do there job. Really saddening because the computer center is so helpful read more

This is for the pharmacy not the computer store. The pharmacist smelled of cigarettes, and she refused to sell over the counter medication to me because it was her "prerogative". She refused to give any logical reasoning like store policy or state law, she was just all around rude and it amazes me these are the people's medication. read more

If your looking for a used computers do not go here. My wife and I were in need of a newer home computer so decided to go down the street to Patton. We found an used apple imac for around 900.00 bought it brought it home and instantly had problems. We took the computer back to be repaired and after a few weeks we are still waiting on the computer. I called to ask for a credit to buy a diffrent computer since we have been in need for so long and after the employee asked the manager they advised me that they would not credit us or refund us! So we are still without a computer and will just have to keep waiting until they are able to repair the one we bought. Meanwhile we still are without a desktop for who knows how long. Frustrating to say the least! read more

Our son decided that he was going to build his own PC. He did a great job, but there were a few things that he's had problems with. Patton Computers has been amazing to help us fix this problems. They've never made us feel dumb, and have been quick to resolve our problems. read more

Josh was able to fix my computer for a reasonable price. He was professional and informative.

If I could give Patton Computers zero stars I would. I don't recommend anybody to come here for anything computer related. Everything in this store is marked up 10% or more compared to what you could get it for at Best Buy or online. I bought a computer from them 2 years ago and had a simple request for them to stick a usb in my computer and reinstall windows which takes 2 minutes at most and they told me it would be $129 dollars which is their MINIMUM price required to do any service on your PC.... Don't waste your time with these people and take your computer to literally any other PC repair shop! Your repair or build will be better quality and your wallet will thank you! read more

I love using the Postal service at Patton Computer but they have real customer service issues on the PC appliance side of the business. I bought an iPhone jack adapter for $19.95. It didn't work. I bought another one at the Apple store for $9. I brought the defective adapter back expecting an exchange. The owner said without original packaging they couldn't do anything. He then went out his way to tell me what his cost was. Like I care ( ?) Turns out they have had issues with other adapters. Net net they sell defective products at double the price. Use their postal service but otherwise.... read more

They are fast and friendly with their service. I have had my iPhone screen replaced with them and they did a great job. Keeanna Taylor - loyal customer read more

Brought in my s20 ultra a very uncommon model, asked how much it would to be fixed they gave me the price of 300 plus 50 for the back so around 415 was my total. Wait a week they called me but didn't leave a VM or text as like I didn't want my phone back, WHAT I GOT BACK was short of dog shit plastic ass back that made my phone 2x heavier (s20 ultra has a glass back so it should be light) now my vibration on the phone when it goes off, is off because of the plastic, the back isn't even glued on right i can put my finger nails in it and pop it off. 415 for something i could had done myself but i wanted to not wait so long for order of the back glass. Money not even used to buy good quality material. But hey lower the quality more profit they earn. Only giving 2 stars cause my friend works there and workers are decent people so I cant complain on that part. Should had complained when I felt my phone. read more

Patton Computers - IT Services & Computer Repair Near Me - Collierville, Tennessee

The tech's do awesome work. I have had both my computer and phone repaired by them. Tech's are polite and prompt with the repair work.

I want to share something that happened today. It is regarding PATTON COMPUTERS in Collierville TN. I'm sure many of you have heard of them and maybe used their services. To receive a discount they required me to "like" and "share" their Facebook page. And for that reason, I feel compelled to share my dislike as well. In the past approximately 3 months I took my 13 yo sons Ipad to Patton Computers for a screen replacement twice. The first repair was due to my son breaking the original screen (which he has had for 3+ years. Within 2 months the screen cracked at the on/home button and days later the crack spread across the entire screen. I contacted Patton and inquired about the quality of the screens they use for replacement and inquiring about the warranty offered. I was assured they are quality screens and have a 30 day warranty, though not for breakage. Thus, my second screen replacement on the same Ipad. Each repair costing $95 tax included. This repair took place on June 25, 2016. Since that time, the top of the screen came loose (unglued?). We carried it back and they did repair it. Then yesterday, once again the screen broke in the exact same manner as the first replacement, at the on/home button. (pictured below) This morning I went to Patton Computers. First, I informed the service manager of these prior issues. I expressed my concerns that the products they use are either inferior or the repair services. I requested a refund of the second repair of $95. I explained I prefer to have it repaired elsewhere. The service manager offered to replace the screen free of charge and requested that I purchase a $59.99 Otterbox from them. I told him I prefer my money back rather than have them repair AGAIN. I asked to speak to the store manager. That is when Steve Patton, owner, approached me in an extremely rude manner. He had been briefed by the service manager and having no conversation with me, told me that "my son broke the screen and that's what you get when you give your 13 year old your Ipad". My response is when your product fails twice in the exact same manner in that short period of time there seems to be an issue with the quality of the screens used. He didn't even stand still to have a conversation with me. All of this was said as he continued to walk past me. I told him I would report it to the BBB, which he is a member. He said great, I'll be looking for it. So, in the end, what would have satisfied me was a $95 refund. Instead, due to Steve Patton's rude and stubborn attitude, that $95 paid for this public message. Ultimately, it's a $95 loss to me, but potentially much more than that to Patton Computers. While he informed me they do 20k of these repairs a month, I know a few people seeing my review won't patronize Patton Computers will cost them more than that $95. So, in the end Mr. Patton perhaps you could reconsider your customer no-service attitude. You see, I prefer to patronize small/local businesses as that is the way my family makes their living as well. But, two strikes Patton Computers, I'm out. read more

Patton Computers - 2 screens replaced in 3 months, both broke in the same manner, both times at the home button. Patton refused refund - IT Services & Computer Repair Near Me - Collierville, Tennessee

Wrote a comment after a visit to Patton after a visit a few weeks ago. Staff was rude and was told after calling to confirm they had a part on hand I went to the store for them to tell me that they didn't have the part and it would take a couple days to get it. After posting this similar review on their Facebook page seeking answers they blocked and removed my post. Prior to them removing my post I noticed they were advertising on their page that they had paid Andy Wise, a local TV host to go to local businesses that are known to run software and BIOS diagnostics with a rigged computer that was perfectly fine with the exception of a cable connecting the hard drive to the main board. Patton went on to explain that they themselves would be able to diagnose and fix the issue within 30 minutes, as if we are supposed to believe this fallacy given they have no problem trying to sabotage easy target businesses. If Patton were to have gone after other businesses with the intentions on actually trying to get them to fix their internal issues without trying to get personal gain that would be one thing, but this is just unethical. Earn clients on merit alone, Yelp's and Google's average review alone shows this company already does not have their ducks in a row. read more

Run, don't walk away from this store. Even the manager (who claimed he was the owner) stated he was interested only in profit. (always nice to know when a business doesn't care about customers) To have a computer repaired it is $90 just to drop it off. $140 if you want the work done in 2 days instead of 2 weeks. The tech was dazed and confused and seemed to think my vagina made me unable to understand computers (I used to be a repair tech, but having a toddler makes it hard to do repairs at home). He refused to answer any of my questions. Either because he was unable or because he didn't understand what I was asking. He seemed generally annoyed at my questions. When I spoke to the manager/owner he told me paying the upfront fee was "procedure". Plus he made it clear to me he was also going to charge me $160 for a $110 part because he wanted to profit (in addition to the check in fee and any additional labor). I understand some places need to do a check in fee, but they almost refused to give me the part price. I knew what had to be fixed and asked them for a "ball park" figure of what the repair would run me based on what I needed and they didn't want to even talk to me about it until it was checked in. Not only is that markup insane, but both of these men were so belittling. Even Best Buy has better techs than this place. I wouldn't have trusted them to properly fix my laptop. They certainly have no customer service skills nor any regard for the customer other than to separate them from their money. I should also note that even my husband has noticed the different treatment I received. He could not understand why all the employees spoke down to me as if I were a child. read more

Terrible is a compliment for their service. If I've would have seen the first review before I dropped my laptop off then I would have never came to this place. It's been three weeks now ( still haven't gotten my laptop back) for them to tell me my screen broke and to order one. The employees there have such a lack of knowledge about any possible thing dealing with computers. They will say they have to ask the manager/owner which won't be in for a week or more. -_- They charge you money up front for you will not say " fk them!! " and take your stuff back. I'd only want my enemies to do business with them. Very expencive also. $90 for a battery?? Terrible. read more

Guys that work there are pretty nice, but not particularly knowledgeable. The prices on a few items I was looking at were literally 50% higher than anything competitive that I'm seeing online or even Best Buy. They even wanted +$90 to format a hard drive. Something that could be done by a monkey in 5 min (my computer was down when I needed it done). Only as a last resort... read more

Great local place to buy computer parts and supplies with employees who know the subject. Good selection also with several different options available for each item. read more

I buy here sometimes when I need a part faster than amazon can bring it. I suspect they are selling refurbished parts as new. I bought a PCI WiFi card with external antenna (which wasn't cheap) and got to the car and opened it to find some internal package tampering (tape pulled off etc) so I took it back in and there was a second identical item on the shelf so they swapped it out. Got to the cash a second time and looked in the package and found missing items (driver dvd, books etc) went back in and took the first one I bought with no discount offered. It worked fine thankfully but they were both shrink wrapped and sealed. Usually the staff is rude but this time a young man in his teens waited on me and was pleasantly polite and helpful. Wish I remembered his name. He's an asset to that place for sure. Just wish businesses put people and quality before profits. Y'all be safe and open your items before you leave. read more

Patton Computers - IT Services & Computer Repair Near Me - Collierville, Tennessee

I've been having trouble with my Apple phone. They diagnosed the problem immediately and was able to fix my problem right away. Appreciate how professional the people were! Will always go there before att! read more

I would highly not recommend these guys. I was recommended to them buy a tech friend. They installed a screen on a iPhone 8. Broke immediately. I figured I just screwed up and broke it. Well, had another installed and it does not function property and has now cracked also. Not dropped or hit. Just cracked on the edge and has now run across the screen. I mentioned to my friend that the screen doesn't function properly now and he said that he found out that aftermarket screens don't work well on the iPhone 7. So this place is putting on screens that don't work and crack if you look at them. They shouldn't install them at all if they can't complete the job properly. I would highly suspect anything they said or did from here on out and they will not be getting any more of my business. read more

Super fast service! Had 2 iPhone screens replaced! Great prices And they had screens in stock. I Definitely will be back! read more

Patton Computers - IT Services & Computer Repair Near Me - Collierville, Tennessee

They were really nice about fixing my phone and even told me about their "Christmas special" which made the usual price of fixing my iPhone 6 phone screen $80 to $50. I was pretty excited. A week went by and my screen was fine however one night upon taking it out of my purse I noticed a huge crack top left of my camera. A friend of mine who used to work at a similar place informed that they probably used a refurbished screen from an old iPhone and that's why the quality wasn't perfect. I am not happy because now the cracks have been spreading awfully and It looks like I have a black fuzzy spot inside my screen. I should have known better. Do not go here for screen replacements!!! I've read other reviews and they have the same problem. read more

I come here to drop off mail packages via USPS, which is MUCH QUICKER and EASIER to do than going to the post office itself, where many times you have to deal with people behind the counter who have an attitude. Everyone is usually friendly and helpful. read more

I bought a new computer less than 6m ago. It suddenly without explanation broke totally no longer registering the hard drive! I called and they said that if it were manu problem it would be covered by the warranty and they would help walk me through getting it sent for repair. When i took the computer i had to pay the fee just to have them look at it and say they could do nothing to help me. Then had to pry the number out of them for the manufacturer and ask them to write it down, then ask again for them to write down what the problem was. My husband then called and complained and was told the fee was for the technician to call ($97 for a phone call) Not what I expected when they previously said they would help walk me through the warranty process. I am astounded that a new product would just completely die! I asked what they were going to do to compensate since it was through no fault of my own and was told "we are just a retail outlet and cant do anything for you". Awesome so you sell crap, charge to tell me you sold me crap? then do nothing and accept no responsibility. I will never ever ever go back to this store ever!!! The saying is true if you have a good experience you might tell someone- have a bad one and you will be sure to tell 10! I will be telling more than 10!!!! They are a terrible store!! Do not buy from them or have them do any repair work!!! I actually heard a tech say i took it apart but don't know if I know how to put it, back together, hope I can! read more

I dropped my IPhone and needed to have the screen replaced. I chose to go to Patton Computers because I live near them, and heard great things about the company. The screen was replaced with no problem, but a few days later the screen would shake and I was unable to place calls, see text messages, etc. I called the store and was told they had received an order of defective screens, and I one was placed on my phone. I went back to the store, and had a new screen replaced with no charge. A few weeks later I am having the same problem again. My screen and camera shakes so i am unable to take pictures or look at anything that pertains to graphics without the screen shaking. If I turn off my phone, the screen is black and will not light up, but I cane hear the phone ring and text message notification, but unable to see anything. I called the store, and was told to take it to Apple because they test the screen by turning the phone off/on, etc. Keep in mind this is not the first time that this has happened. The first time BJ was helpful, and said the cord was not placed tightly and ensured me that he placed the cord/wire in securely. I am upset that I paid to have a screen replaced that is faulty and does not work, and told to call Apple. My phone worked fine before this screen was placed. I should kept a cracked screen. Also I was not warned that the screen would be problematic after getting it replaced. read more

Best Buy didn't have the parts to fix my computer, so they recommended Patton. Patton didn't have the part, either, but they ordered it, so they went the extra mile over what Best Buy would do. I do agree somewhat with the sentiment the other reviewer expressed; paying in advance is a bit aggressive for this sort of business; when they called me about ordering the part, they wanted that money in advance, too. Very few other business operate this way. All things being equal, I'd probably take my business to a store that was more...amiable. But things are never equal.... From the business perspective, if you can get paid in advance, you eliminate collection problems and don't have to float your customers any money, so while I find this pay-in-advance practice annoying, I also find it admirable. They've clearly built a successful business on it, so more power to 'em. Anyway, Patton Computers performed competently for me and I don't have a problem recommending them. read more

This is a terrible place. They can't fix anything. When I walked in the store there was a customer complaining that when he received his "fixed phone" something was broken that wasn't before. Then when I left the store there was a couple complaining about how this had been their third time being there for their computer. I was told to pay 50 dollars just so they could do the labor. I was also told that they would be able to fix it and that it would only take an hour. I gave my money to the guy and then proceeded to occupy myself by playing this Xbox that they had in the store. I played that damn Xbox for 45 minutes. I went to check on my phone and they hasn't even started on it. It was just sitting there. Then when they worked on it for 30 mins, the guy tells me it can't be fixed and that basically I would need a new phone. Wtf. I wasted time, money, and gas and the manager didn't even seem like he cared. I hate this place. Don't go. It's terrible. Go Somewhere else because patton computers couldn't fix a computer or phone if their life depended on it. I Hate that place with a passion read more

Having a problem with an Excel program, I left my Dell laptop for service Feb. 19. Tech. advised I had a virus. Two to three days to repair. $89.00 minimum Charge. Tech. offered one day service for additional $60.00. Total paid $163.53. Within a couple hours I was advised repaired. Upon returning home, problem not corrected. Returned to store for further service. I was later advised there was a "compatibility" problem with the Excel program. Left Patton store with an unresolved Excel problem and a $163.53 charge. Upon returning home, my wife reminded me I should have called her "TV/Computer" Tech. To make a long story short, my wife's "in-home" repair Tech. had the problem resolved within 15 minutes. I returned to Patton Computers on Feb. 27 to request a credit for the $163.53 as their "service" did nothing to correct problem. The Tech. would only credit the additional $60.00 charge for the one day service. I thought the entire $163.53 should have been refunded. I will not return to Patton Computers and do not recommend Patton Computers for service. JS, Germantown, TN read more

I have had nothing but great experiences when shopping at Patton. Whether it's for a new Laptop, repair or a peripheral purchase they've always been easy to deal with and have been extremely helpful answering questions. The staff has always been knowledgable of products and how my business uses those products and has never steered me wrong!! I've been a loyal customer of theirs since 2002 when they opened! read more

Excellent job on my iPhone screen replacement. Fair pricing that is on par or less than everyone else. I will be back. I use the Post Office inside regularly and want to switch my prescriptions to them as well. read more

I love that this is a super-convenient postal annex! For anything else...it's probably kind of lackluster, and I'm not techy enough to speak to its virtues or failings. read more

I have purchased and serviced many computers from Patton. They are very professional. Like anything, understanding a bit makes buying and using easier read more

Patton is really the /only/ place to go in the Memphis area for computer/electronics parts and repair. Nowhere else has the expertise or the inventory. These folks aren't just a fly-by-night shop, they have been fixtures in the Collierville community for years, both because of their commitment to service, and because of their genuine kindness. I'm a technical person, and I take my equipment there, frankly because they'll do a better job than I will. They're also the place I send my family to. If you look places like eastmemphismoms.com and other resources with people who know the area you can see that my opinion here is not unusual. I've dealt with them for years and find the negative reviews here a little more than bizarre. read more

If you need iPhone screen repair, this is the must go place! Same price as Apple without the wait. 30 minutes was all it took.