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    Patton Heating & Air

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    8 years ago

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    Schwantes Heating and Air Conditioning

    Schwantes Heating and Air Conditioning

    (18 reviews)

    The service requested was for the elderly. Upon inspection of a faulty air conditioner they quoted…read moreone price and then at the end of the work add another $200 to the bill. The A/C was working and the elderly person was taken care of. 10 days later the A/C failed. Attempts to access the weekend repair service required much hire then average pricing rates. The problem was not with the timing but with word play and laziness of the repair person. Kept asking "Was the equipment working when they left". And what do you expect me to do at 9:00PM at night. After several attempts he finally admitted they guarantee their work but only on the following Monday. The repairperson enjoyed using generalizations , making statements that had no appearent relation to the request for service. Basically the repair person was absolute they would not be repairing it over the weekend even though he was on call. The conversation lead to me asking if he enjoyed all this word play to which his answer was a definite Yes. He ended the call after his smart ass answers, by promptly hanging up. Clearly he was not enjoying his word play any further. We have used this company to replace three homes Heating and A/C and, we believed they are a responsible company and that the Owner as of this writing is unaware of the abuse from his weekend tech(s). Two attempts to get straight answers from the same tech were made. The one made by a women was aggressive , demeaning and upsetting. The discussion with a male was wordy, out of context and appeared designed to elicit anger. Not getting the anger from the male he hung up. I would think twice before engaging this company on any home where there are elderly, disabled, or home bound young children present. I would also encourage that the male of the family be the one to approach any tech or representative of the company. They have a preference to treat women as second class citizens

    Came out on Friday early afternoon (was expected 10-12). Said it was a board gone bad but that he…read morewas not a licensed Bryant dealer so would have to charge us for a new board, even though unit was under warranty. Said he would contact us within half hour with price of board and time frame for purchasing. I would need to sign something for them to actually obtain the board. Never heard from him the rest of Friday, and as of Monday 10:17 am still haven't so contacted a Bryant dealer who can come out tomorrow and will replace the board if necessary under warranty. I would not recommend unless maybe you have a Trane furnace. Good luck.

    Patton Heating & Air - hvac - Updated July 2026

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