I feel that they do treat me right the physicians and I get help the way I need it and they take…read morecare of me fast. But I feel discriminated by this hospital by the care that I have been provided.

OMG!! My brother was in ICU fighting a pneumonia and Sepsis. Dr. V Mai came in to tell my brother…read more"your kidneys and your heart are shutting down." You're not going anywhere anytime soon. As he started to leave after dropping that bomb, my brother asked him a question and this so called professional walked away!! Who does that!! Why?? Only after leaving St. Bernadines hospital, did my brother start improving. I'm blessed to say he may be going home next week.

Parking. There's valet available during the week but not on weekends. Handicap parking is a small…read morearea right at the front of the adult hospital. (The new glass building) self park structures take a bit of a walk. There's two I used the lot on the south side of the hospital off Barton Rd and Anderson st. It's across the street off Barton. Multi level covered structure. Take the elevator or stairs to the bridge level, walk across the bridge. Then take elevators or stairs back down to ground level. It'll bring you in between buildings. The adult hospital will be on the right hand side. Gift shop will be at this entrance, follow the hall straight to the front check in area. You'll obtain a wristband to pass thru security desk. Just behind security are the elevators. To the left of the security desk is the cafeteria. All staff were very kind and helpful. While I was wandering around looking for the correct entrance a lovely staff assisted me and continued to walk me in the right direction. Over and beyond helpful always brings an extra comfort when family members are undergoing surgery or recovering. The quality of service here exceeded expectation.

It is my understanding that Loma Linda University Medical Center is a teaching hospital. Teaching…read morehospitals can be wonderful, and my experiences with UCI, another teaching hospital, have for the most part involved elevated, quality care. Unfortunately, our experience at Loma Linda was very different. On Friday night, I took my daughter in for a gastric-related emergency while she was in her first trimester of pregnancy. We were directed from the ER to the Labor & Delivery/Maternity area. I understand there are limitations on what can safely be done during early pregnancy, so this review is not about the medical care that was or was not provided. My concern is the astonishing lack of communication between staff and what felt like a notable absence of experienced supervision. My daughter needed to be evaluated by Gastroenterology. Having spent more time in hospitals with her than I ever would have wanted, I completely understand that specialty teams round when they can. Waiting for GI was not the problem. Eventually, a GI doctor came into the room, spoke with us, and after discussing the options, we decided not to proceed with an endoscopy. Fine. Then apparently he activated stealth mode. Five additional hours passed, and staff still seemed to be waiting for a procedure that we had already declined. During that time, we told three different nurses that GI had already been there and that we were not proceeding with the endoscopy. Yet somehow that information apparently traveled nowhere. By this point, we had been there approximately 15 1/2 hours, during which my daughter had labs, one bag of IV fluids, an ultrasound, and a great deal of waiting. Eventually, after we became increasingly frustrated and pushed for answers, another doctor came in and told us she was waiting for the procedure orders. That was the moment our patience finally evaporated. We explained, again, that GI had already seen my daughter and there was not going to be a procedure. At that point, I genuinely wondered: Does anyone here actually talk to anyone else? The discharge conversation didn't improve matters. The doctor explained signs of gastric bleeding that should prompt my daughter to return. I said that I had spoken with my daughter about letting me know immediately if those symptoms occurred so I could bring her back. The doctor then looked directly at my daughter and said, "You know, you don't have to tell her anything. You can come to the hospital on your own as well." She followed that by saying that if my daughter didn't tell anyone or didn't come to the hospital, she would be assuming that risk herself. She then looked at me and added, "No offense." It was an incredibly strange and unnecessary response to a mother saying she would bring her pregnant daughter back to the hospital if she began showing signs of another gastric bleed. I found the implication uncomfortable and inappropriate. After approximately 15 1/2 hours, my daughter was finally discharged. Loma Linda, if you're reading this: do better. A teaching hospital should be teaching more than medicine. Communication between physicians, nurses, specialty teams, and patients is part of patient care. When three nurses are told that a procedure has been declined, yet hours later a physician is still waiting for orders for that procedure, something in the system has broken down. And while I understand that teaching hospitals rely heavily on residents and physicians in training, patients also deserve to feel that appropriate supervision and experienced medical leadership are present and accessible. We didn't expect instant answers or VIP treatment. We expected communication, coordination, and confidence in the people caring for a medically complicated pregnant patient. On this visit, unfortunately, we didn't get that.

Great experience the moment we entered the facility. Kim greeted us with a smile…read more We had the best x-ray tech ever, Dane. He was so entertaining. I might just go back and visit Timothy was the warm and friendly medical assistant who took my vitals Dr Salib was thorough and kind. Rosemary was our checkout administrator was congenial.

Doctors are okay but Administration isn't very good. I think the company is just going for the…read moredollars.

Do not go here for sports physical for schools. Friday 4;20-5:25 pm and no available doctors are in…read morebetween lunches. Go on a Monday 2 pm and doctor is at lunch 2-3 pm. Both times with appointment slots. Out of control. Management is not doing a good job with having inaccurate time slots. This could be a sign of false advertising. False services.

If your bill seems off, please reach out to the billing department for a bill audit they made it…read moreright! Thank you Vlad!

When this group was beaver medical it was amazing. The quality of care has significantly depleted…read moreunder Optum. You can't get ahold of your doctor or be seen in a timely manner any longer. Go elsewhere unless you don't mind just being a number. Very poor management, understaffed. I do not recommend after 30 years of coming here. Sad actually!

I was a patient at this facility for decades way before Optum took over & ruined the service…read more Anyway, since I changed my provider I have used their lab with no issues until yesterday. I had a lab order for Quest as that is the location I have used for years. When I got there I confirmed it was a quest lab but the guy checking me in said there was no record of me. Then when he found my records he said my ins wouldn't pay. I told him they had no problem doing my labs the last time & he said they put it through on my vision insurance the last time which made no sense. I told him my insurance paid for it & he said the phlebotomists work for Optum. I reminded him that he told me it was a quest lab & as long as it was my insurance would cover it. He said they send it out to quest. I reminded him that's probably what most labs do. Eventually I left & went to a different quest lab & guess where it was...in an Optum clinic & they had no problem taking my information & checking me in. Beaver Medical made a huge mistake selling out to Optum. They have ruined that place!!!

At St. Bernadine's Hospital For The Second Day Visiting My Fiancée's Sister Helen. She's Been…read moreLooking Pretty Good And Very Alert Better Than The Last Time We Saw Her About 8 Months Ago. She Looked Terrible And Almost Lethargic And Out Of It. Now She's Coherent And Asking For Us To Take Her Out And Home With Us. Poor Helen. Her Nurses Are Very Attentive And So Good To Her. We Are Very Grateful For Their Care And Kindness. Helen Can Be A Handful..!!! LOL...! But We LOVE Her. Keep Up The Great Care St. Bernadine's Staff.

Beyond impressed with the Baby and Family Center at Saint Bernadine's! The newborn and breast…read morefeeding classes were super helpful, I highly recommend attending a course here. Amy Zimmermann ( lactation specialist) is knowledgeable, professional and genuinely cares about your success with breastfeeding. She is kind and available to you even once your baby is born. Thanks to her I felt prepared when my son arrived and even when I was unsure she was just a phone call away. Love the service here!

Utilized this company on Thanksgiving day 2019 for medical transport for my elderly parents, both…read morein wheelchairs. Really wanted them with the family on this important family holiday. The night before Krissy contacted me to let me know their van had just been in an accident and the doors wouldn't open. I offered to cancel but she was adamant that my folks enjoy Thanksgiving with us, so said she would make sure my folks got to my house in time. In terrible rain, she got both here right on time, and picked them up exactly at the prearranged time. We all enjoyed a wonderful meal and day with 4 generations. I appreciate Krissy's dedication to her mission. She was professional and friendly, and her costs were extremely reasonable.

This is the company you want to take care of your loved ones! Professional, compassionate, the…read moreowner has been in this field for over a decade and has and amazing way with the clients and getting their needs met, I wouldn't trust anyone as much i do them. This is a company I wish there were more of, their ethic and compassion is unrivaled. Were relieved to have them in the community and our home.

These people are crazy, I waited an hour and 45 minutes just sitting in the waiting room, to be…read moreseen. When I asked to reschedule because I did not except a follow up visit with my primary care would take 3 hours they told me I could not reschedule until 3 months. I had another appointment to go to. They should tell you when actually do schedule an appointment that the appointment will take 3+ hours. Once the doctors (which by the way you will never see the same doctor or PA) but once they do call you back after waiting an hour and 45 minutes the doctor rushes through your appointment not listening to anything you say. You are not a valued patient, they have no interest in your health or helping you get the healthcare you need, you are just an insurance check payment to them and they treat you as such.

Horrible service I was the only one in the waiting room and it took 1 hour just to get to me. Not…read moreonly that the small young asian lady was just flirting away with her work husband I stepped out to use the bathroom and right away her work hubby scoots away in his rolling chair knowing they're just chatting instead of working while I'm in pain and it took her a whole other hour of me waiting for her to prescribe me medicine I already had been prescribed.

They are good the staff is attentive and cares about your well being. They took good care of me…read morebefore, during and after my surgery.

All they care about is their insurance money. They don't care about the patient. They have me get…read morethere. I get there then they postpone the surgery two hours two hours past and they postpone it another two hours. They don't know what they're doing. I don't recommend this place after hearing the patient, screaming, and yelling after their surgery because of the pain they're in and watching several having to go back into surgery because of things being screwed up finding out after they already closed I don't recommend this place. The people upfront will lie to you and tell you what you want to hear not what you need to hear they don't care about patience. All they care about is the money. And the lady tried to just put a simple IV in my arm, tore my arm up four different times, but then they finally got somebody in there that knew how to put IV in it the first time so as I say, this place is a hit. Miss you better off going somewhere else instead of dying there.

Went on a Saturday morning expecting it to be super busy but it was not. Was seen quickly. My whole…read morevisit was less than an hour. The PA that saw me was so kind, listened to everything I said and took care of my issue. They do ask you to sign a form stating you're there to address one issue only so they can quickly help others as well. I had no problem with that. The front desk and nurses were nice too. I will definitely be back and would recommend this location to others. Thank you UUC!

Fast, helpful, and efficient! Every visit has meet my needs…read moreand staff is competent in their responsibilities. Doctors are always quick and to the point without rushing you out. Waiting is never drastically long considering it is an urgent care and times will of course vary. My only complaint is for front desk window attendants, a smile goes a long way!