The can was rude and they have 4 patients crammed in one room…read more The only good thing is their security My relative was in so many meds she was lethargic When we relocated they took her off all meds and now she is way more alert and gets up daily goes to dining to eat and activity room

Please don't consider this place. The care is terrible and your love will not get properly cared at…read moreall. You will have to be there day and night watching if you are not doing the complete work yourself. You will be lucky if they care for at least one time a shift. Some LVN are good and some forget that is the client home. They are very loud and curse a lot at nurse stations, hallways. Just unprofessional. The department heads knows what is happening but don't say anything at all. Staff relief their selves. They work almost 20 hours at times. Come many extra days in a row.That place needs a whole new caring staff. Even other departments be doing nursing without a certificate or licensing. Peace be cautious about coming there.

Yeah I would never take my dad here again Frida one of the CNA was so rude to my dad and the…read moregentleman that was in the bed next to him they both said that when she came in to clean them up she didn't put no water on the wash rags and was wiping their butts with the dry rag tossing them and turning them and neither one of them could move on their own and then they lay and wait after pushing their button for somebody to come in there and help them my dad called me and told me that he has been waiting for somebody to come in and change his diaper and that is butt was burning because they were taking their sweet ass time

This is one place to go if you need rehab after surgery or long-term care. The staff is great; they…read moretreat you like a loving family member. The long-term care people are a good group; it's great to sit on the patio and laugh a lot. The food is pretty good. Breakfast is not my favorite, but lunch and dinner are good. This is the place to go; I keep coming back for my rehab needs. This is my fifth time.

A new update to my review of this facility well to start off my friend who was here thanks for…read moretheir neglect my friend has passed away And her family can not get any information about her sister it has been very heartbreaking for my friend and her family and everyone that has known her and no reason why this tragedy has accrued so I am praying that no other person has to suffer the same fate as my friend So please if you have any options please find a different facility and keep a close eye on your family that is there or have them transferred to another place

Horrible place they don't care at all! They dont check on patients my family member almost died…read morehere and blacked out. No medication was given they lied and said they were administering medication. The nursing staff pops the patient's medications to get high. This place is the worst please don't send family members here.

My mother was admitted to the hospital in Dec 2024 due to hip and lumbar fractures and needed…read moreplacement in a nursing home for rehabilitation. With the help of Johann from Home Health, my mother was placed at Medical Center Convalescent Hospital. Before her admission, I read several Yelp reviews and honestly, many of them were not very encouraging. However, this facility was close to both my home and workplace, which allowed me to visit my mom every day, so we decided to give it a chance. We arrived at the facility around 4 PM on a Saturday. To my surprise, Ana, the Director of Nursing, was there waiting for us. What immediately impressed me was that it was the weekend, yet she greeted us with a warm smile and welcomed us like family. She personally showed us to my mom's room. Although the building itself is older, it was very clean, there was no urine smell in the hallways, which was a huge relief. My mom's room was spotless, with freshly changed lines and the housekeeper was even hanging newly washed curtains. Anna, then introduced us to my mom's CNA, nurse, and the entire admitting team, including PT,OT, dietitian and admitting staff etc. Everyone was friendly, smiling, and genuinely welcoming. At that moment, I felt reassured and at peace knowing I was leaving my mother in such caring hands. Around 5PM, my mom was already served dinner with the correct diet. I was truly impressed by how efficient and organized the staff, completely the opposite of what I had read in some reviews. The very next morning, I arrived around 8AM and found Glenda, my mom's CNA, already giving her a bed bath. Shortly after, Christy from PT came in to assess my mom. Again, I was amazed, this was Sunday, and services had already begun. The PT team was extremely patient with my mom, who was initially very scared to walk. She tended to tiptoe instead of placing her feet flat on the ground, and her gait was unsteady. With time, encouragement, and consistency, she improved significantly.Throughout her stay, all the nurses and CNAs were patient, loving, and kind. Every time I visited, my mom had nothing but good things to say. She remembered everyone by name, and even the housekeeping staff became her friends. My mom preferred staying in her room, so the staff would come in, sit with her, chat, and keep her company. That meant so much to us. One thing that truly stood out to me was Ana's leadership. When the facility was short-staffed, Ana didn't just supervise, she worked alongside her staff, even doing skin treatments herself. During the Palisades fire, when patients were transferred to this facility, I personally witnessed how the entire team worked together seamlessly to accommodate everyone. Their teamwork, dedication, and compassion were remarkable. After 11 months, my mom fully recovered and is now able to walk safely with a walker. We decided it was time to bring her home. When the staff found out, they were genuinely sad, the best way. They expressed how much they would miss her. There were so many staff members involved in my mom's care that I can't name everyone, but they truly became her second family. I am honestly teary-eyed while writing this review because I witnessed firsthand how dedicated, hardworking, and compassionate these people are. They loved my mother as if she were their own family. My family is deeply grateful for the care and compassion this nursing home showed my mother. From the very beginning, the staff treated her with dignity, patience, and genuine kindness. They cared for her not just as a patient, but as a person.The nurses, CNAs,housekeepers, and support staff consistently went above and beyond to ensure my mom was comfortable, safe, and well cared for. They listened to her, respected her, and treated her with warmth. Knowing she was in such loving and capable hands gave our family great peace of mind. Kudos to all the CNAs! Joyce became one of my mom's friends-she never missed giving my mom a shower. She moisturized my mom's skin with lotion-I could tell coz she does not have scaly skin! I have to mentioned Zoraya, Tata, Linda, Stephanie, Jose, and so many more (sorry I can't remember everyone's names but I know your faces) thank you to all of you! To all the nurse you're all heroes! Thank you Jocelyn for preparing all the discharge papers today. To Jenelyn-thank you! If you are looking for a place for your loved one, this is the place. I highly recommend Medical Center Convalescent Hospital. When we left, my mom was crying-not because she didn't want to go home, but because she would miss everyone so much. They truly became her second family. We took pictures before leaving, and you could clearly see the love-staff hugging her, crying! As my mom goes home, we leave with nothing but appreciation and gratitude. Thank you for treating my mother like family and for the compassion you showed her every single day. We will always be thankful! God bless you all!

I received 5 star service while rehabbing from a quadruple bypass!!! I was never more pleased with…read moreeveryone who took care of me!!! My pt Mario with a great wife and darling son and Christy the RN who was there for me and listened to me!!! Hannah -RN and her Mama Joyce they took care of me and made my stay so worth it!!! Ma in the office that took care of all my requests and requirements!!! I had a lot!!! To Jennalyn who got me ready to go home!!!! The beautiful Azanae the CN who I promised I'd mention!!! Jose my CNA who I just loved!!! Bernice, Feleez, Sonia, Jenny, sequoia, Pedro!!! Last but not least Carrie who I want to thank with my life, literally!!! You would be very lucky to rehab here!!! It was a drive but totally worth it!!!

I didn't read the reviews before my mom was transferred here. She came from Kaiser Ontario and…read moreneeded antibiotics thru pic line I thought it would be good because it was close to home. I agree with other comments the place stinks and the staff is not much better. They left my mom sitting in soil for 2 hours. They knew she had an infection when she was transferred but used that as an excuse to not provide therapy. I know it's not easy dealing with sick people, not enough help and never enough pay, if you don't like helping others find a different job. We got her out as soon as she finished her meds. And her roommate was so grumpy.

My mom was transferred here from Kaiser Fontana…read more Unfortunately Arrowhead Springs is understaffed and overcrowded. Mom was sent here for rehabilitation from a slip and fall. My 1st impression was: Omg the smell is atrocious! The smell hits you smack it the face! My mom laughed because she can't smell that well...I told her omg you're so lucky! It smells like Feces, urine, and bleach. The bleach doesn't cover up the overwhelming scent of feces or urine. You can tell they don't take pride or clean correctly. Most of the employees seem nice but some of them seem like they're just going through the motions. Elderly patients yelling for help while employees just walk right by. Didn't even acknowledged them. Trust me I so understand that old people can be very difficult but you signed up for this job! Thank goodness my mom isn't as old as some of elderly patients here. So she could do some stuff herself. As they don't check on patients very often. Leaving them in feces & urine for long durations. Or not changing their potty chairs or bedpans promptly. Mom said the food is nasty and even though she's diabetic they still kept giving her desserts with sugar and other high carbs in here meals. You'd think they'd have a special plate for those with diabetes. She even told them but they continued to bring it. So she'd just pick at stuff and I'd bring here meals and stuff to snack on. Unfortunately this place isn't family friendly. As they have no seats in the room fir visiting and the rooms are very small for two occupants. I honestly feel bad that anyone's loved one has to come here. Mom said they're were only a few kind hardworking nurses /employees and the rest didn't care. That the doctors that she had at this facility were hack jobs. Overall I'd steer clear of this facility if you can. They get 2 stars for the few nice people that took care of my mom. This place has so much room for improvement! Do better Arrowhead Springs don't you have parents and grandparents. You'd never want them treated this way!

Mom finally got to the point to where she couldn't live alone anymore. This kind of thing happens…read morevery fast. As in most cases my brothers and I had to figure out in a short time where to put Mom. We searched around the Inland Empire as our most convenient location since my brothers and sisters are scattered throughout the western United States. We looked around and happened upon Villas. From day one everyone at Villas went above and beyond helping answer the myriad of questions that we all had about moms care. We spoke to the staff at Villas and they put in simple terms how Mom would be taken care of how much the cost would be for the different levels of care that were available. The food service and also her medicines and how they would be handled. Needless to say we all feel very much at ease now knowing that mom is there at Villas. The place is immaculate the staff is professional and very gentle with mom. There are a lot of activities for all the guest and there are different levels of care that can accommodate any situation. We are very thankful for Villas and highly recommend this place to anyone that finds themselves in this difficult spot. Tommi and Gladys who helped us out with Mom are angels. My moms caregiver Dulce takes care of mom as we would if we could. This is the place for your mom or dad.

My mom is 90 and has been here for about 7 years. She is now in a wheelchair and needs to be helped…read morewith bathing and getting to and from all of her activities. Other than those things she does all her own dressing, personal care, eating and is active in the community. The owner was Dan and the director was Tommi when she moved in. It was wonderful then. It was sold to Oxford Health Corp and the current director of the facility acts like he cares but then is unkind. The Director acts good to the residents when corporate comes to visit. He is very rude, disrespectful and condescending to my mother. The Villas is a less desirable place to live now compared to how it was. Making money and cutting programs, staff and the quality of the food is now the Corporations #1 priority, not the residents. The Receptionists, Activity Directors, Med Techs, direct care givers and Admin Assistant are wonderful people and really care about the residents. Although many of the caregivers are under trained and often short staffed so answering call buttons takes a long time. But that is the fault of their directors. Most of them are very kind, just not properly instructed. The food is not gourmet as they claim. They say they offer transportation but the bus is often broke down. The building, rooms and grounds are nice but if you have to share a room, due to financial reasons, be prepared for sharing a bathroom, refrigerator and to have competing noise with TVs, tablets, phone conversations and visitor conversations. The cost of the room is reasonable for all the amenities but if you need any kind of care the cost is ridiculous! So, why do we keep Mom there? Partly because she's 90 but mostly because she has built community with some of staff and residents and is willing to take the bad with the good!

Good therapy and nurses. The food is sometimes good…read more Clean Good location But would recommend Ballard.

My mom had been complaining for 2 days that she was not feeling well. She died there waiting for…read moreblood work that was to occur at 6pm when she died. Get into casa colina if you can. The day before my mom died they took over 10 minutes to call 911 for my moms roommate who's family communicated that she was having a stroke. The inaction and lack of medical care is concerning.

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

My family's experience at University Post Acute has been extremely concerning…read more My grandmother is a high-risk resident with impaired orientation, hearing impairment, dependence for transfers, inability to safely toilet independently, and known fall risk. Following a fall at the facility, the incident initially appeared to be downplayed and we were told she was only being sent to the ER "as a precaution" because she was a new resident. We were later informed that a male CNA reportedly provided her "privacy" because he was male. In my opinion, this demonstrated a serious lack of critical thinking and judgment given that my grandmother is not oriented, unaware of her surroundings, requires transfers, wears diapers, and is not safe to be left unattended. Despite visible bruising and ongoing pain, additional imaging was not immediately pursued. Days later, we were informed that she suffered a fractured clavicle. What has been most upsetting is the lack of proactive communication, delayed reassessment despite continued pain, and the fact that family members have had to continuously push for further evaluation and answers. I have repeatedly requested reassessment, pain management, and communication from leadership, including the Director of Nursing. Families place trust in skilled nursing facilities to protect vulnerable residents and respond appropriately when injuries occur. I hope the facility takes these concerns seriously and improves resident safety, communication, accountability, and staff judgment moving forward.

Naz is such an amazing nurse. He takes care of patients like they are his own. My grandpa was there…read moreand he treated him with the outmost respect and kept checking on him and giving him his medicine. If you send anyone here, if you can get Naz as your nurse he is the BEST! Thank you Naz we appreciate you always.

My 93 yr old father has been at this care facility since Feb of 2025. I have nothing but praise for…read morethe staff that watches him around the clock. He is basically limited to his bed at this point. I know the care he is given is top notch. I feel he is well taken care of and safe. Which I was so concerned about when he needed to leave my home for a different level of care. I highly recommend this facility which feels more like a home. The owner Terri is always available to me. The nurses keep me informed of Everything. Kind caring gals. They are my extended family. I'm so grateful to have found Love 2 Care Homes. Sincerely, Lisa Jones

Love 2 Care staff took care of my father this year from 01-06-25 until 02-18-25, when he passed…read moreaway. I loved the staff. They were always in contact with me regarding my father's needs and providing me with updates linked to his health needs and issues. The staff made my worries and job caring for him, from a distance, much easier, while going through such a difficult time. Everyone I was in contact with at Love 2 Care was so wonderful to me and my father. Thank you for the work you do. Thanks for the help and God bless you all.