I only gave this a one star due to how we ended up and were treated by this company's restoration…read moreteam. My insurance company called Servpro to come out to our home to inspect the damage done by our water heater. They came out as soon as they could and started the drying process. It took roughly a week to dry it out. They then disassemble and trashed our bathroom vanity and counter top due to the water damage, they also cut out the areas of drywall that needed to be replaced. This completed the first stage. We were happy with every employee that came into our home. They truly made us believe that they were concerned about doing everything top-notched. We like them so much that we were set up to have the repairs done by their restoration team. When the restoration inspector, Clint came in, he was encouraging and left us believing we were in good hands. He said he would work with my insurance company and attempt to get us more money than they wanted to pay out. (Insurance did not want to pay out as much as was needed to fix all the problem areas.) About 3 week of not hearing back, I began calling Clint to see where we were. I got through to him on the first call. He asked me to allow him to advocate for us, again making us believe he was going to get the best payout from the insurance company (again...that didn't want to give us enough to cover most of the damage). This is where business turned bad. After not hearing from him again for a long stretch of time I phoned him again. Left a message and waited for his call only to be ghosted, a few days later again no call back, then again ,then again and then a fifth time. I was able to voice my concerns to 2 other employees that said they would leave a message for him also. To one of the employees I even asked if this job was still something that they were interested in and he assured me they were. After 2 month of my house being turned upside-down, I am beyond frustrated, upset and highly disappointed. I would not recommend the restoration team to anyone looking to get a job done. When a business does not call you back they are not a business worth dealing with. There are a lot of other companies willing to do the work in a timely manner or at the least will inform you what they can or cannot do.

We experienced a residential basement water issue and called ServPro. They responded quickly, but…read morethat is where good service ended. They were fully advised of the situation before dispatch, but arrived unprepared regarding equipment. They spent 3 1/2 hours here and then told me their boss had redirected them to another job. They left me "high and wet" even as a plumber was finishing up mitigation efforts. The next day they were not able to return, they just called about returning. We cancelled involvement with them at this point and spent the next couple of days removing the water manually with a shop vacuum. To add insult to injury in this scam, they charged my $1,483 for 3 1/2 hours work. Only one person was working and two were randomly supervising. Clearly an exorbitant wage for a poor result. I can only advise anyone considering ServPro to run the other way. You are about to get hustled!

Good price & great service. David was very well spoken and informative over the phone. They called…read morewhen they were on the way. Took about 2 hours. Got the cat smell it off my daughter's room.

The job lived up to the expectation. They were fast, clean, friendly and very respectful of our…read moreproperty. Plan to have them back yearly.

Horrible sales tactics. They have one of my customers in tears. After a water loss, they showed up…read moreand forced her to shut off and remove our fans that were set up drying the room. They made a 70 year old woman move the large equipment to her garage so they could set up their equipment instead. Under the guise that they are to do the mitigation per her insurance. This is simply not true and the customer has the right to pick who works in her home. They use pushy and misleading ways to get the job. Beware!

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

Juan is excellent. Great to work with, efficient and really knows his stuff. I couldn't have asked…read morefor a better experience with two tiling jobs in my home. I will absolutely hire him next time I have a project!

From the owner: We are a small locally owned business that offers specialty tile Installation:…read more Types of Tiles: Ceramic, porcelain, marble, granite, and more. Services: Floor and wall tile installation, backsplashes, countertops. Restoration services: Cleaning, repairing, and refinishing tile and stone surfaces.

Michael and his staff were incredible, and professional in assisting us in a rather trying time…read moredealing with a backed-up sewer cleanup. They worked with our insurance company in a manner that was professional. We have no reluctance in recommending 212 Degrees for your mitigation needs.

I am appalled at this company. They were picked by our insurance company USAA to clean damage to…read moreour home. The owner, Stephen Lautzenhiser demanded payment 2 days after they were done knowing that it was an insurance claim and that USAA would be paying them. His workers left the area with dozens of nails sticking out from the floor, metal corner beads ripped apart and sticking out from the walls and pieces of drywall and sub flooring everywhere. Then after he received his check from USAA he needed us to endorse it and asked to leave it at the house. When he came to drop it off, he actually walked in the kitchen from the garage. Uninvited, unwelcome and un-announced. He illegally entered my home with my wife and daughter alone!!! He was told to leave it in the screen door. When my wife confronted him he was more concerned about his payment then the illegal act he just committed.