The scheduling is absolutely a nightmare. They say they are booked but can schedule 3-4 weeks after…read morewhenever you call for an office visit. THEY HAVE 3 OFFICES ON JAMAICA AVE within a few blocks of each other and they are all booked? Need up using Urgent Care. Ended up in a hospital (5 days) with pneumonia and lungs are already compromised. Yet waited another 3 weeks for an appointment...follow-up from being discharged from hospital. I'm so glad to have dropped this place. Can not be trusted medically.

I've been going to these offices for a couple of years and never had an issue till today. The…read moreunprofessional staff answering the phone was probably the worst treatment I've ever seen in my entire life. A cancer screening was being denied by my insurance multiple times my insurance called and radiology place called asking me to speak to my doctor for them to follow up. Over a month goes by and yet nothing from my doctor. So I call and I get Awilda on the phone. When asking for help and telling her how everyone needs to approval to come from the doctor she said we don't do that, laughed and gave me an attitude. She then proceeded to hang up on me. I couldn't believe this was a doctors office treating a patient asking for help like that. This was extremely childish behavior I don't understand how they hire people like that. They truely don't care about their patients to allow someone to treat people like that. They are supposed to be helpful and professional and at least do their jobs. Never had such horrible treatment from a doctors office. Now since I complained to the office manager they are referring me to a specialist. This is the 3rd specialist they are sending me to so I'm not really sure what they do in this practice. Will definitely be finding a different more professional and competent doctors office to go to. They don't care about their patients at all. Do not go waste your time with them. Very ghetto very unprofessional!

Staff are lazy and don't do their job. Contacted the office about 4 different times for a referral…read moreto a specialist. I was asked for an email where they can send it. I was told that I should receive an email within 15 minutes. Waited & waited . Never received anything. Everytime that I would call I would get the same , will send it to your email . Don't go to this shitty clinic. Staff doesn't care

Worst experience ever. Staff is so rude. Front desk and medical assistants are very rude they talk…read moremore than they work and they have attitudes Everytime I go to the Jamaica office and the Liberty Avenue office. The medical assistants messed up my blood work twice and I had to go see two different doctors and still my physical form haven't been filled out. They do not care about the patients.

Awesome doctor. Clean space. Smells good. Friendly staff. Follow up with appointments and results…read more Professional and diligent. The only thing is the wait can be a little long at times. Otherwise this is a great doctor who is very concerned about his patients.

great service, staffs are accommodating. The doctors are excellent and the nurses are the same, you…read moredon't have to wait long to be seen, very good team,

From the owner: The medical professionals at NY Family Docs pride themselves on providing health care with a heart…read morefor individuals and families at nine different offices in Brooklyn, New York, and Queens, New York. At NY Family Docs, the practice, led by Glenn J. Muraca, DO and Giovanni Marciano, DO, delivers quality care. It is recognized by the prestigious National Committee for Quality Assurance as a Patient-Centered Medical Home. The board-certified and experienced team believes in quality, affordable, and customized care for the entire family. NY Family Docs offers self-pay, accepts Medicaid and Medicare, and most major insurances. The practice caters to all men and women, including the LGBTQ+ and Spanish-speaking communities. Prompt service, convenient office hours, and affordable medical care make the practice the ideal choice. For over 20 years, NY Family Docs has been a trusted source of health care in Brooklyn and Queens. It has received many peer and patient awards. The practice provides specialized care and services across different locations, including:     Allergy testing     Blood work     Cardiology     Echocardiograms     Lab services     Pain management From childhood to senior years, the NY Family Docs practice wants to foster lifelong partnerships. Its patient-focused medical homes integrate health care in one place. The medical model strengthens relationships, builds better communication, and ensures high-quality care at a price everyone can afford.

This office is completely messy, their reception takes ages and they spend 2 hours just to do a…read moresimple check up.

Worst customer service on the planet. They leak patients information which is a HIPAA violation and…read morei will be following up with my lawyer in regards to this. They are affiliated with pharmaceutical companies and pass patient information to them again a HIPAA violation. They are afflicted or partners with pharmacy's and choose them for you against your will again a HIPAA violation. Stay away. When you call and question them they pass you to 10 different people and keep asking for your DOB.

Very disorganized office, front desk workers didn't know much and were being berated by the doctor,…read moreand ran unnecessary tests that they assured me were covered by insurance that were not.

Great and very thorough doctor. I went in for one thing and she helped me discover that there were…read morea few other things that I had going on that needed immediate attention. I'm very happy to have found her on zocdoc. Nice office! She is very friendly and straightforward with what she is going to do and what her expectations for your health are. She encourages a combination of non-traditional and traditional treatments with her patients. Much can be done in the office! They have many hours that are available during the week, meaning both morning and evening times different days. She even offers some kinds of cosmetic treatments.

Knowledgeable doctor. He's willing to work with patients insurance to keep medication costs down…read more If for whatever reason insurance doesn't cover, he helps with finding an affordable option instead of having you go back for another visit and save you a copay. He goes beyond what most doctors would. It's not only by appointment - if you're sick just come in!

Awesome doctor! He's really nice. Staff is kind and helpful. He takes walk in appointments so if…read moreyou're trying to squeeze in an appointment before work, get there at 8:20 and you'll be fine! Accepts HIP.

Queens Line Medical staff is very polite and caring you couldnt ask for a better doctor to take…read morecare of you

Very polite very efficient medical center with young energetic doctors and physical trainers. I…read morenever have to wait too long to get my physical therapy for my partial torn Acl. I would definitely recommend to anyone in the area if needed

Dr. Burke has been my pcp for the past 7 years. He has been nothing but professional &…read moreaccommodating. He is very knowledgeable in all aspects of medicine. His staff is also friendly & make u feel comfortable. Thank you Dr. Burke for being an awesome Dr. & most importantly, an awesome person!

As a patient of dr burkes for 4 years i was a bit hesitant due to lack of trust in the american…read morehealthcare system at a time of need i called explained my story and the man had me in his office 6 hours later trying to do anything he possibly could to help me he was there for me during covid his right hand nicole is by far the best person you want to meet shes done so much for me from last min reschedules to getting me my meds when work prohibited my scheduled visit these people do care about you but you have to care about yourself to make progress some reviews dont like how straight forward and blunt dr burke is but i love it if your acting like an ass he will tell you your acting like an ass these people are the reason ive been able to make sure i was on the right path fair warning do not waste this mans time there are people who genuinely need him and hes gone above and beyond for me i hope to one day return the favor thank you doctor burke and nicole for taking care of me in the roughest of times i could not be more grateful all my love and again thank you youve profoundly changed my life for the better 100 pct no doubt about it again do not waste this mans time hes there to help you not babysit or play bs games its as basic as help me help you id reccoomend him to anyone whos in a tight spot and in need of a real doctor