Not good... they delivered the flowers to the wrong address. 3 separate family members placed…read moreflower orders to the same address, and they delivered all 3 orders to the wrong address. I was pretty upset, seeing as my sister is in the armed forces/ away from home and didn't even get flowers on her bday. When I called to inquire about the misplaced flowers, the lady who answered was condescending and rude. No apology whatsoever or acceptance of fault. She went on to ask ME where the flowers were delivered... I strongly suggest you look for another flower shop.

My friends from California placed an order and sent it to my house. Very grateful that they found…read moremy address even though it was confusing. I missed two phone calls because I didn't have my phone on me and they still took the time to find my place. Great flower arrangement and vase. Thank you.

The service, selection and value were excellent! My sister loved the flowers and they were so…read morebeautiful and fresh. Dana was wonderful to work with. I had ordered the flower arrangement where one side was a puppy face. So cute! Thanks Dana for such a wonderful experience. I will definitely use your service again when the need arises.

Maddy's Old Town Flowers helped us to come alongside a co-worker who had lost his mother…read moreunexpectedly. It is easy to tell this isn't just their business, it's their passion! The floral arrangement they made was truly a work of art. They were super easy to work with. They provided an email receipt since our workplace is out of state, delivered the arrangement on time, and provided a picture of the flowers upon delivery. The price was more than fair for the extremely high quality of the arrangement. They have earned our gratitude and our highest recommendation.

If I could give zero stars I would!!! I spend $1164.00 on three funeral arrangements. I upgraded…read moreto fancy with two arrangements and premium on the casket spray, Which means I paid for extra full arrangements. I got a call an afternoon the day before the funeral and was told that they couldn't find a flower and had to sub out. I said okay because they made it seem like it was one flower they were subbing out, nope it was most of the entire arrangement that was subbed out. I started getting approval photos at 6:22pm Thursday evening, The evening before the funeral service. Mind you the store closes at 6pm. So I got the first arrangement phones and I told them I was unhappy with them, it wasn't what I ordered, not even close. They had emailed me later in the evening a few hrs later they emailed me again and I had told them that I still was unhappy. I didn't get another update until 6am the morning of the funeral, 3hrs before delivery. I had told them that I was still unhappy, it looked just thrown together like giant flower salad. They delivered it anyway without making anymore changes to it. I had email the next day saying how unhappy myself and the rest of my grieving family was with those arrangements. Our loved one deserves better than what was delivered. I was told that the manager was out until Monday. I called Monday and left a msg, I called Tuesday and was told the manager went home early and another manager would call me in the morning. I get a call this morning and the woman on the other line pretty much just tells me how beautiful the arrangement was and I told her we all disagreed it's not what we wanted. And she said that the arrangements were absolutely beautiful and what did I want her to do about it? I got what I wanted. Which then I told her I didn't get anything close to what I wanted and at minimum I want a partial refund. She then tells me there's nothing she can do, she'll have to get the owner involved and it'll be up to them. *****Update Williams flowers & gifts ended up sending a partial refund. I appreciate them trying to make it right.

Everything was great! Fast, professional, friendly, customer service - all was top notch.read more

Hands down the best nursery/ garden store around, great plants and flowers and even better people…read more If you need anything garden or landscaping related do yourself a favor and head down to the Bremerton City Nursery.

I was so pleased with my visit to the Bremerton City Nursery. I am working on a small landscaping…read moreproject and was in need of some shade plants. I got some great information and encouragement from one of the employees ( sorry I didn't get her name) regarding their selection of plants, some of them native to the region. The plants are healthy and green and I think fairly priced for quality. Overall they have done a great job utilizing their small space and have so many wonderful things to share with customers.

Prompt and courteous service. My daughter in law loves the arrangement and is very impressed with…read morehow well the arrangement is staying fresh over time. Good to know there is a quality local florist in Port Orchard. Handy for a father in law living in Florida.

I just have to say what a beautiful arrangement they sent for me. I have used them three times now…read moreand have never been disappointed.

EDIT: The owner(s) were very responsive, any issues I had, they personally contacted me and made up…read morethe previous occurrence. Dear Business Owner, I sent an email with this experience, but am not sure who it went to (is Erin the business owner?) or if it was even received so I will leave this here since the reviews are clearly moderated. I was mainly unhappy with this service due to both the difficulty to reach someone and difficulty to get what I asked for. The sales level of your employees is very poor, this is worse considering that it seems they are stationed here and are not hindered by language barriers as well as being paid competitively. To start, I had ordered from the Lacey listed address, so I assumed it was in or coming from Lacey... later found out it comes from Sheldon which proposed some issues with the delivery later since it seems the drivers leave at 9 or 10 AM. I had relayed that I wanted the silver chalice type vase depicted in the Silver Christmas and Wondrous Holiday designs to the first lady I spoke with. The lady stated this was fine and even put it on the order so I saw it on the confirmation email receipt later. I also wanted the Christmas house and tree piece on the Kinkade. I even asked to find just anything similar or Christmas themed objects to put on the flowers. It was like she had no clue of the products. I was willing to pay much more extra, she still couldn't figure out how to do this which was fine I suppose but also the start of much more frustrations later. Keep in mind, if she has any type of moderate sales experience she probably could have even sold me the kinkade at a discount. I said I would call back later to confirm and make sure the order was set for the day after. I called early the next morning, I spoke to a lady who took me through all the steps just to tell me she literally cannot do anything, no matter what I asked she said she had to wait for the office to open at 9 am. She was however able to tell me that despite the previous lady confirming, that there was no chalice vase put on my order which I also saw in the confirmation picture text which you can't even reach anyone to respond to or edit (despite the picture telling you to call if you have issues). And nothing regarding the Christmas house. She told me the deliveries are end of day so my wife could literally get this at night when I'd already be home.. Haha. I was pretty upset by that as the other lady did not mention this and I assumed it would reasonably be morning or afternoon delivery like the other 40-45 flower companies I have used in my experience. Luckily the one thing she had power to do was request an AM delivery. Anyways, so why is there a call center for a call center..? Just have it go to voicemail and state the hours are closed until 9 am... This was a whole waste of time and inconvenience. The first lady should confirm the actual delivery times before taking payment. Anyways, I said that was fine and I called back at 9:06 AM, I got yet another different lady and guess what she told me? She says that all the reps are busy and to call back later, hahaha. So the call center directed me to yet ANOTHER call center lady. Seriously, just use an automated system--even Google voice will save you thousands per year. I finally called back after 10am, I gave the lady the gist of the aforementioned story, she apologized that the silver vase wasn't put there properly and that she cannot change it since the delivery just departed. In total, I spoke with three or four different reps for a small local based company now. The quality of the flowers itself was okay, they looked much better online but this is fairly normal. There was nothing that made me think your company went above and beyond on them. This is a small quirk, but I also assumed they might text the number I gave them to let them know there's a delivery outside or something, the guy rang the doorbell once and just put them there so she never saw them until I told her to go outside. In truth, it is mainly about the customer service and experience, we all know the flowers die in a couple of weeks. It is the level of care in the service that actually lasts and maybe the last lady I talked to kind of sounded like she cared but at that point it was too late.

So not happy with my purchase. I sent a detailed message that I can't have lilies in the…read morearrangement. I also paid more and upgraded the arrangement to include more flowers. I was sent a picture of the arrangement and it had lilies in it and they looked old and the arrangement was disappointing. I contacted them immediately and talked to an older gal who wasn't very nice. She said they would take out the lilies, and I asked for a picture of the completed arrangement. I waited...and never got a picture. I then called them back and talked to a nice gal and told them I rather the flowers not be delivered if they looked anything like the first picture. The nice lady said they would have redone a new arrangement if I wasn't happy, but I was never given that option on the first phone call I made, even though I told her the arrangement looked embarrassing. I was told that the arrangement was already out for delivery. Ugh! What my friend received looked pathetic. Not happy at all with this purchase. It's a lot of white flowers with brown tips. This is NOT a pretty arrangement at all. I'm sorry I spent $100 on this transaction. It's a bummer to spend half the day worrying, texting and calling. They did NOT make a second design for me, even though William said so. What a shady business.

I made an online order for flowers to be sent to the home of one of my employees because her mother…read morehad passed away. Shortly after that, I was contacted by the store to discuss the order since supply chain issues made it impossible to send the flowers with the vase depicted in the picture. Later, I received a nice email from Irene who included a picture of the arrangement that was being delivered and and who asked if I had any questions or further needs. The flowers arrived the same afternoon and I received a notification of where they had been placed and the time of the delivery. I am very impressed by the quality of care given by the staff at the Port Orchard store. If I have future flower delivery needs, I'll call Williams Flower and Gift first. They have definitely earned my business!

I got my mom's flowers 3 days after Mother's Day and they were wilted. They were suooosed to be…read moredelivered the day before. Now they say I won't get a refund. Horrible business and people. My bank is refuting it now so they won't win. Stay away people.

Love the arrangement that was delivered yesterday. I will be calling this shop in the future for my…read moreflower needs.

It was my birthday and a friend ordered me flowers from a nation wide floral site called Ava's…read moreFlowers, the order was assigned to Gazebo flowers who had to contact me due to me living on base. They didn't have access so they made arrangements for me to meet them outside the gate. They were so kind, accommodating and were willing to work with me. They kept me updated and called me with a ETA. The whole interaction went very smooth and it made my birthday even better. The flowers were also beautiful. Amazing job and outstanding customer service, thank you Rachel for delivering me my flowers and wishing me a happy birthday!