If I could give -100 stars, I would. I started my process after losing 120 pounds over 3 years and keeping it off to have extra skin removed. I met with Dr. Paul Tran and I actually liked him. We discussed doing two procedures at once since I will need four procedures and my age I don't want to go under more than twice. He suggested which areas and told me that he would put in for it. I told him I needed to do this by May because that was the month. I had free from work, and I needed that time to heal. I called weekly for an update on whether I was approved or not by insurance. He never put in for my approvals until I called and complained and got upset and he did that mid May he only put in for one procedure. I asked and asked the office staff yes specifically and she said he puts in his own and that I would have to wait for him to do it and she will remind him. He never did it never did it. I canceled my surgery and rescheduled he still didn't put it in July 23. I see I was approved for some thing with my thighs and called to see if we could reschedule Yesenia once again said she would only schedule me for one procedure and my thigh approval was a wrong code saying that made a mistake. I'm not sure how they made a mistake when they wouldn't approve anything. A doctor didn't put in on their own , she told me I talk to the doctor I would have to come in for a consultation. Please take note I came in for my consultation. Pictures were taken of my entire body and we discussed doing two procedures at once. Why would I have to take time from my job go in and pay a co-pay and wait to be approved from my insurance for his consultation when I don't need that I just need to speak to him , about what he had prior spoke to me about. Yesenia. is very rude. She does not know how to talk to patients. I asked so you mean to tell me that he will not get on the phone with his patients he will not have a conversation unless you pay a co-pay and get preapproved for it if I have surgery and something goes wrong, I will not be able to get in touch with him. she said she would reschedule me for one procedure, but would not reschedule me for both. Dr. Paul Tran himself told me he would do two procedures at once for me as long as I had somebody to help care for me after my surgery, which I had it all ready to go for me, I had weeks of care which I no longer have. I am shaking. I am so upset. I've wasted over a half a year of my life with this and I still don't have my procedure. I think everybody is going to Dr. Tran needs to know how they treat their patients and that you cannot contact him . His office specifically Yesenia actually told me that I should move on and find a different surgeon because I don't like how they run their office she is beyond rude. the office staff is sometimes just as important as your surgeon the way they make you feel about yourself the way they handle your situation insurance money appointments if there's an emergency all of those things I highly suggest that nobody use Dr. Paul Tran for their surgery with plastic surgery you won't be able to speak to him when I called the talk to somebody else who was very kind and I can't remember her name at the moment she told me that his uncle is ill with cancer and he took over his practice and this is why he hasn't been able to take care of my surgery and putting in my referrals because he is so overworked with taking on another practice and patience even though she was kind that is still no excuse for him to take on too many patients and not be able to care for them properly. Do yourself a favor and find another surgeon. He works in the Facy network among others. He is located in Santa Clarita Valencia 661-253-2211 so you know which Dr Paul Tran Plastics I am speaking of read more