A fantastic experience; repair staff was super knowledgeable of the equipment and the visit was even educational. Got my Kenmore washer working in no time and a super reasonable bill to boot. read more

I have used this business before with great service from Kho. Now the business doesn't answer the phone. They want you to leave a voicemail or text them. They don't always get back to you. How hard would it be to give customers better service? Also if they didn't have Kho their business would be sunk. read more

Made an appointment with them.They gave me a 2 to 5 time frame. Didn't show up called me at six fifteen to see if they could still come out.It was too late, we were eating dinner. After two weeks, I called again because they didn't call me to reschedule. I rescheduled, they gave me another 2 to 5. This time they didn't show up and didn't call. DO NOT USE THEM. THEY APPARENTLY DON'T NEED THE BUSINESS. AND THEY WON'T BE GETTING MINE ANY MORE. I'VE USED THEM FOR YEARS.BUT NOW THEY'VE RUINED IT. read more

Kho was the technician who came. I am thoroughly impressed. He was on time, efficient and friendly. The charge was also reasonable. I would highly recommend Paul's Appliance Repair. read more

From our initial very pleasent phone contact to our repair completion Paul's was one of the best experiences we've ever had with regard to appliance repairs. Our serviceman KHO was polite, knowledgeable with both our Thermador stove and our Bosch dishwasher. We had another estimate awhile ago by another company and it turns out that their estimate was a misdiagnosis. KHO recognized the problem within minutes, he ordered the part and was back in quick time to complete the repair. When we have other needs we'll call Paul's Certified Appliance. read more

Always a great experience, no hidden fees and always a quick fix... thank goodness he fixed my washer, because nothing is made of quality anymore read more

Horrible. Do not use them. Terrible experience, unprofessional and did not get the job done on top of that still have to hire someone else to fix what they did read more

Tried calling a few times to get some help with my washing machine. Their mailbox is full and not accepting messages. I've used Paul's Appliance before and was happy with the service but can't seem to get a hold of them since then. read more

Had tech come out to look at our ice maker not working on Subzero fridge. the ice maker was full of ice and stuck.. tech said well have to buy new ice maker and order it.. after couple of weeks I took ice maker out of the fredge and took it outside till ice melted, put it back inside and it works perfectly... in a month-2 month later I hear from Pauls certified appliance, we have the part, I've said we no longer need it, there was nothing wrong with old one, all it needed to be defrosted... they said ok no problem, we'll cancel the part.. no apology for misdiagnosing or anything.. paid for them to come out was waist of money.. what a joke, and they are certified tech for sub zero... WOW. DO NOT RECOMMEND this company! read more

The staff is very friendly and knowledgeable. The technician who came out to inspect our dishwasher diagnosed our problem right away and helped us to get it repaired as quickly as possible. read more

Serivce call placed to diagnose a kitchen stove at a rental property. Issue was that stove top was randomly changing temperatures (i.e. high to low, vice versa) when fixed at a certain setting. Cost was $85 to get someone out there. Tech (Edwin) diagnosis was a faulty switch and recommended against repair as costs would be around 60-70% if I were to purchase a new stove. Stove was more than 14 years old so I guess it served its purpose. I was even recommended to a budget appliance center (older new models/open box) if I didn't have enough for a new one. I recommend this company for your appliance service needs. read more

I was recommended by a friend to Paul's Appliance, and I'm very happy I made the call. Our 12-year old refridgerator was making a noise, so we wanted to get it checked out. Edwin called 10 minutes before he came, and did a thorough eval. Found that the compressor was warmer than usual - made some adjustments and it runs well. He was very nice, professional, and was not in a hurry. Wanted to make sure that we understood the repair he made and why. We will, definitely, continue to use Paul's Certified Appliance. read more

Troubleshooting for new compact washer. Fixed by balancing. Arrived on time and pre text before arrival which allowed me to have minimal interruption to my day. Courteous and informative. Will use again. read more

This place is great! They have a very fast response time - they had a tech to me within 24 hours. Seth came to help me and he is awesome! He fixed my washer in an hour and it's working perfect! I will be great! AWESOME WORK SETH! read more

Used them twice in one year (ice maker and then when I blew up my washer with an unbalanced load--one pillow). On-time, professional and reasonable service charges, I wouldn't hesitate to use them again. I could not have had a better experience! -G read more

We had a issue with our dishwasher they set up a appointment right away came out found the problem the tech was very knowledgeable on what was going on ordered the parts and within 2 days our dishwasher was fixed and running smoothly very good customer service no problems with out of stocks on parts. I recommend this business highly read more

*long story, short* From this one experience alone, I believe that these are the people you should call if you're having appliance problems. Thank you for being such a respectful, friendly, professional person Seth! :) *long story* During this COVID-19 Fresno lockdown, our fridge decided to leak (not drip, literally a steady stream) from the top which also led to drips on the bottom (from three different places). We have a Sub ZERO 680 fridge and since our usual fridge guy didn't answer, I called the customer service person (highly suggest, they are wonderful) who gave me a list of different phone numbers and Paul's was the first on the list. As advised by the Sub ZERO customer service representative, we explained that our situation was urgent and Paul sent his technician from all the way across town to help us right away. I am so grateful for his efforts, since my mom and I were standing on a chair by the fridge exchanging cups to catch all the water. Seth showed up soon after and he is probably one of the nicest, most honest, and most helpful people I have ever met. I appreciated his straight-forwardness and his ability to identify the potential problem right away. He answered all of my mom's questions (believe me, there were many questions) and was EXTREMELY polite and respectful to my mom and me. He repeatedly assured us that he was on our side and here to truly help us, which I fully believed as he left, because of his actions and demeanor. THANK YOU, SETH! :) read more

I live in the foothills 50 mi north of Fresno. Service rep Edwin did an excellent job diagnosing and fixing my Blue Star propane cook top. Two of the igniter switches had been improperly installed either by the mfg or dealer, which made it hard to start and was a potential safety issue. Total charges, including travel time, were very reasonable. Highly recommended. read more

I called last week to set appointment to have my stove repaired -recording came on - left a message didn't get a return call until the following day. service person took my information. I was told a tech would call me to set an appointment for service. 4 days have passed and still no call! Terrible customer service... read more

I highly advise do not use this business called to check noise in our washer tech tried to remove lid shorted out entire washer no washer for many days as part was ordered from out of state when part arrived tech tried to Replace of course didn't work was told it was defective but maybe main panel also advised none to be had in US but still wanted to charge service fee. At that point told stop we will just purchase a new washer he agreed. Owner totally denied all of above . No consideration for compensation of inconvenience in fact said he will make us pay every cent of charges. A 25.00 part ended up costing $900.00 read more

Very reliable. Came as arranged. Have a good estimate. Friendly and very good Thank you read more

Your serviceman did an excellent job of repairing our overhead garage door! The hardware was worn out and the squeaking noise is gone. Thank you, Marcos V. read more

I decided to give a 2 star review, because I am averaging my mother-in-law's experience (who doesn't use Yelp), who was very impressed (and had a different technician). Personally I had an unenjoyable and unforgettable experience, and while I greatly dislike complaining, I use Yelp a lot for recommendations, so I felt a need to share this experience as Yelp only works by collecting many reviews. Just over a month ago, my dishwasher stopped draining. I checked the filter, then disconnected the drain hose from the drain pipe, and was able to blow compressed air both directions, so my wife called Paul's Certified Appliance on her mother's recommendation. They came out, I told them what I had tried already, and they checked the filter, which they said was fine, and then pressed the drain button, and the dishwasher drained without issue. They said they thought it was some food blockage, that just got loose after a week. I was charged $104 for their visit, and told to keep an eye on it, and if it stopped working again, it was possible the drain pump was failing. They said the service call fee was good for 30 days, so they would only charge for labor if they had to come back. The dishwasher worked fine for about a week, and then it stopped again. I again checked the drain pipe for food, then I unscrewed the two screws holding the dishwasher to the counter, and tried to pull it out. The supply line was a copper pipe, so it only moved 4 inches. I decided to push it back and leave it to the professionals. My wife called Paul's again, and said the dishwasher stopped working, and asked if they wanted to come check it out, or just order the drain pump, and we were fine with either. They ordered the pump. My wife was at home when the technicians came back to install it. They asked her who had ordered the drain pump. She said she guessed that she had, to which he replied, "well, I guess you just bought yourself a new pump" giving the impression the pump wasn't the problem. They went to the dishwasher, saw the unattached screws, and they asked my wife if someone had been messing with the dishwasher. She said that I had attempted to pull the dishwasher out, but could only move it 4 inches. He seemed unhappy with this, but continued. He then proceeded to yank the dishwasher out and broke the copper supply pipe, which started spraying water behind our dishwasher. He turned off the supply under the sink to stop the water. He then packed up his tools and told my wife that because I messed with the dishwasher (unscrewed two screws he would have needed to unscrew himself), it created an uncertain situation, and he refused to work on our dishwasher. He then said, no charge (for breaking our pipe and causing a mess), and they left, without fixing the pipe he had broken, and without cleaning up the water that he had put behind our dishwasher (which still couldn't come out, because the pipe was cracked, not severed). When my wife told me what had happened, I was appalled. If he really did have a problem with me messing with my own appliances (which is ridiculous), he should have refused to work on it after my wife said that I had touched it, and before he broke our pipe and made a mess in our kitchen. Then, after he broke the pipe and made a mess, he should have fixed it or at least cleaned up. I then called another appliance repair company, and I explained what had happened, and they were surprised and embarrassed for their profession, as they mentioned that Paul's has a great reputation in their community. This, along with the good Yelp ratings, leads me to believe that the technician was just having a bad day, and decided to take it out on my wife and dishwasher. The new repair company suggested I complain to the contractor's board to get Paul's to come back and fix the mess, but my wife didn't want those technicians back in our house, so we decided not to. The new repair company then said that he unfortunately could not work on the dishwasher, because he said his insurance company wouldn't cover him fixing another contractors mistake. The new repair company did give me many helpful tips on how to fix the issue myself. So I had to come home early from work to pull the dishwasher all the way out, and clean up all the water back there, to minimize damage to my floor and cabinets. We removed the copper supply pipe and checked the voltage into the drain pump when it should have been on, and saw 120 V, so I deduced Paul's was correct with their first assumption that the drain pump had indeed failed. I ordered a new flexible supply line ~$30 and a new drain pump ~$35 from Amazon, and installed both myself, and now it is working just fine. I suppose the silver lining is it cost me less, but I had preferred to pay an expert to fix it. This would have been especially bad if I weren't able to do the repair myself. read more

We've had really good service from Paul's. We had one guy from here who we trusted. He'd been to our house several times. He was honest and forthcoming. Now there is a guy named Ko who comes out. He's been great. There were two other people we used to trust before we started calling Paul's. One person passed away and the other is usually too busy with commercial work for our little jobs. We hope Ko doesn't get too busy. We'll alway call Paul's Certified first! read more

My electric dryer stopped working on Thursday and by Friday morning the repair man Seth was at my door. He was friendly, honest and took the time to explain what I needed (which wasn't much). I was very impressed by the friendliness and integrity of this company. Not only will I call them again, I will recommend them without hesitation. read more

FRAUD!!! A brand NEW! stove replacement from Lowes cost me $368 TOTAL delivered. Paul's charged me 3 times stating they "just need one more part to finish." Charges: 5/29/12 $146.50 5/17/12 $545.71 5/15/12 $129.50 A total of $821.71 Called to dispute, they're saying that it was an electrical problem with the home. I brought in my own electrician, he found that someone had disconnected the ground from behind the outlet...I wonder who!? They charged my credit card at will. I will get the charges reversed. read more

I would highly recommend Paul's appliances to anyone who needs appliance repair. I had in issue with an oven on a Tuesday they were able to come out the next day and troubleshoot the issue. Seth the repair was pleasant and helpful as well. Great business read more

Our refrigerator was on the fritz and all of our groceries started to defrost. I noticed the panels near the door were extremely hot and decided to call Paul's Appliances. We are glad we did!!! A technician arrived within 35 minutes and was prepared to go to work. It took him about 25 minutes to diagnose the problem (fan had become dislodged) and he repaired it within a half an hour. He cleaned the area, explained how to do future maintenance and put everything back in place. Edwin was socially conscious and wore a mask the whole time he was here. There prices are reasonable too! read more

Call this company to repair my refrigerator. I told the secretary that I had a repair code and wanted it checked by a technician since this control board was replaced by this company a few years earlier. The repair person showed up with only a clipboard, did what I just told him I had done ( unplugged the refrigerator then plugged it back in) got the same error code and said they had to replace the same board that had been replaced. He would call the manufacturer to check. I got a return call. He stated that the manufacture didn't know this cause and repair would be more that $300 plus the $85 paid for the first visit. I went on line ordered the part ($91 shipped) and it takes less than 5 minutes to install. read more

I found the Pauls Appliance looking for an authorized LG service agent (refrigerator) which they are. I called late in the day and was given a second out service for next day. CO came out at 10am and didn't take long to figure out what was wrong (compressor) and have the parts from LG sent to him to install parts warranty. Technician CO set everything up for repair and was obviously knowledgeable and professional, he was personable and communicated well and our payment option request was easy and agreeable. I would recommend Paul's Appliance, tech CO. read more

I highly recommend Paul's Appliance Repair. My 20 yr. old refrigerator was leaking water and puddling under crisper. The Repairman, Ko, knew exactly what the problem was. He repaired it under an hour. The water that comes in for the ice maker was spraying out and freezing and refreezing in the back of the freezer. He took the back panel off, knocked off all the ice. Then freezer taped the water tube so it wouldn't spray. Works great. No more water leak. He explained everything he was doing step by step. Ko was really friendly, and knowledgeable. I'd highly recommend Paul's Applaince Repair. Very reasonably priced. read more

I called to schedule a plumber for my dishwasher that wasn't draining. Janet and I got to talking and she recommended checking one thing first before we scheduled. Wouldn't you know, that was the problem. I applauded her and told her how much I appreciated not wasting the repair man's time and my money for some easy fix. This business' integrity and honesty impressed me. Im keeping their number for future use and recommending them to all my friends. read more

We used Paul's for the first time today, to repair our fridge that had a water leak inside of it. The gentleman that came to our home was able to quickly find the source of the leak, and repair it. I am completely satisfied with the repair. IMO, excellent service at a reasonable cost. read more

These guys are great. Our brand new refrigerator/freezer was not cooling. I called LG and they sent out Paul's Certified Appliance. Paul's contacted me the morning of the next business day and had someone at my house 24 hours sooner than LG had promised. Gustavo was a technician and he was very knowledgeable. He fixed it up and gave us a few pointers on the model we have. I will definitely call them if any of my appliances need work. read more

The best! Paul's appliance is honest, fair, and has always fixed what needs to be fixed. I don't know what my tech's full name is, but the initials SR were on my bill. I've used Paul's appliance for years, and they never seem to fail! I have nothing but good things to say about Paul's Appliance! read more

These guys are great! Called them late in the afternoon, and not only were they out to my home as promised, Jason (the technician), even called me after his previous client to let me know he was on the way. Very fair, honest and I WILL recommend these guys to my friends and family!!! Also, they are the only guys I know of who service Bosch appliances. read more

Excellent service. Very reliable on time. Did complete analysis of my dryer! Found a bad switch placed order for Thursday said be back next week! Got a call Friday part came in and had an opening for Sat between 12-3. On time. Repair completed not expensive considering they came out twice only charged one time call plus parts and labor! Extremely satisfied . read more

I had a good experience with the service technicians that work for Paul's Certified Appliance. My washer machine is a complete loss. I very much appreciated the tech's honesty and hard work to find the issue. read more

Ice maker on our Jenn Air Refrigerator was not working properly. I can not live without ice ! Also, the temperature controls were not holding steady. We called late Friday, the receptionist was very polite, told us the repair man would be at our house by 11:00 am the next day. Sure enough, he arrived at 8:30 am (he had called ahead to let us know he was on the way). His name was SETH ! very polite, very professional. His goal was to fix it without having to order new parts (which tend to be expensive). He was very through in diagnosing the problem, taking time to explain his logic. He not only fixed the original problem but one extra problem. Took him about 45 minutes. Cleaned up nicely. I could not be more happy, We have used Paul's certified in the past and will use them again. read more

I've got high-end appliances (GE Monogram, Bosch, Miele, etc) and Paul's has kept them in tip top shape. I did check PN's one-star review and he/she/it also has a gripe with Verizon and Macy's. Looks like a chronic complainer who isn't happy that the world doesn't cater to their every whim. Yelp ought to delete it. read more